# Back Market: Refurbished Tech — user reviews > 1,410 indexed App Store user reviews of Back Market by Back Market, rated 4.73/5 from 70,419 ratings. - Source: https://appshunter.io/ios/app/back-market-refurbished-tech/id1458344336/reviews - App overview in markdown: https://appshunter.io/ios/app/back-market-refurbished-tech/id1458344336.md - Rating breakdown: 5★ 61,998 · 4★ 3,940 · 3★ 1,168 · 2★ 613 · 1★ 2,694 ## Is Back Market safe? Back Market: Refurbished Tech appears safe based on user ratings. The AppsHunter Safety Score for Back Market is 95 out of 100. This assessment is based on 70,419 user ratings, with an App Store average of 4.7 out of 5. Of 70,413 App Store ratings, 93.6% point to a safe experience, 1.7% suggest some concerns, and 4.7% point to a risky experience. ## Is Back Market legit? Back Market: Refurbished Tech appears to be a legitimate app. The AppsHunter Legitimacy Score for Back Market is 93 out of 100 points across 7 verification signals from App Store and developer data. ## What do users think of Back Market? Reviews of Back Market are mixed: the Shopping app is rated 4.7/5 from 70K App Store ratings. What users like most: fast and reliable delivery, great quality refurbished products. Top complaints: issues with product condition not matching description, lack of transparency from sellers. Summarized from real user reviews. **Pros** - 🚀 Fast and reliable delivery - 👍 Great quality refurbished products - 💰 Affordable prices - ♻️ Environmentally friendly - 🔒 Trustworthy company - ⭐ Excellent customer service **Cons** - 🐛 Issues with product condition not matching description - 🔍 Lack of transparency from sellers - 🤔 Confusing return/refund process - 📞 Poor responsiveness of customer support - 🕰️ Slow shipping and order processing **Commonly reported bugs** - Devices arriving locked or with other issues - Incorrect product specifications on listings - Inconsistent quality control **Most requested features** - Battery health information for devices - More detailed product condition descriptions - Direct communication with sellers - Improved packaging and shipping to prevent damage ## Newest reviews (10 of 1,410) ### 2/5 — Poor Communication *2026-10-27, version 5.76* My laptop was supposed to be delivered on the 23rd Oct. However received nothing and no update on when I will get my laptop. I needed it today and now I will have to find alternative solution. I did not need this. Especially with my anxiety and depression. ### 5/5 — Awesome app *2026-10-20, version 5.75* Love the products that they offer on this app and highly recommend it to anyone who is interested in buying any electronics. ### 2/5 — Disappointed *2026-10-20, version 5.75* The shipping firm they arranged was messing me around and lying about missing me when I was home all day. I complained to Backmarket and they instantly refunded me the device without even trying to solve my problem. So they get an extra star for actually addressing the problem but I’m so disappointed. That is not a solution. I bought something I needed, I didn’t get it and they just scrapped the whole order. They said if I wanted to order a device I could simply start a new order. I will not be doing so. ### 5/5 — Ms *2026-10-20, version 5.75* Cool ### 5/5 — Awesome *2026-10-17, version 5.74* Awesome services ### 5/5 — Great trade-in experience *2026-10-16, version 5.73* Trading in my nintendo switch was so smooth and simple, and I got a very fair payout pretty quickly after sending in the switch with the provided prepaid shipping label. This was a very good experience and gave me a better value for my switch than any other place that I looked into selling it to. Would definitely recommend for a smooth and fair trade-in experience! ### 5/5 — Reliable *2026-10-15, version 5.74* Only bought a few things but so far everything works perfectly ### 5/5 — Excellent *2026-10-09, version 5.73* I found back market easy to deal with . ### 1/5 — poor service *2026-10-09, version 5.73* The whole system is very disorganised! I didn’t receive any proper help from them with my recent order, which caused me so much stress. They really need to improve their service quality and be more responsive to their customers! ### 5/5 — Great *2026-10-08, version 5.73* Very good app to trade in any electronics ## Most critical reviews (10 lowest-rated) ### 1/5 — Honteux *2026-10-28, version 5.76* Une honte !j’ai commander un iPhone 16 sur votre site en bleu et je ne l’ai jamais reçu à fuir ### 1/5 — Most unprofessional sales platform. . *2026-10-27, version 5.76* I ordered two iPads. I ordered one first, paid for the specifications with price. Item arrived with a different downgraded specifications yet I was charged that same amount. No customer alert but Back market decided to send the wrong item I did not order with lesser price than what I ordered. I thought that might be a mistake. I did made a return then made another order for 13” iPad Pro WiFi +cellular. I was sent 11” IPad Pro. So this has been what back market does. You order an item, they charge you for its price, then send you an item similar but of lesser value for the same higher amount you paid without the vendor saying nothing or making you the customer aware they don’t have your ordered product. This is not different from stealing or rubbing off your customers. You guys are very unprofessional. I will do this same review on google as well. I would have loaded all the pictures here if there was a channel to do so. ### 1/5 — Very Disappointing Experience — Amazon Is Better! *2026-10-27, version 5.76* ⭐ Very disappointing experience — I would not recommend it! I ordered a phone and have been waiting since 17 October 2026, but it still hasn’t arrived. I’ve contacted DPD and customer service, but my problem remains unresolved. I’ve wasted so much time chasing my delivery, and the lack of a clear solution has been extremely frustrating. If a company takes your money, it should make sure you receive your order or provide a refund when things go wrong. I have requested a cancellation and a full refund because I cannot keep waiting any longer. Honestly, Amazon has been a much better experience for me. I would rather shop with Amazon because I value reliable deliveries and good customer service. Based on my experience, I would advise other customers to think carefully before ordering from Back Market. I hope they take responsibility for this situation and refund my money as soon as possible. I will not consider ordering from Back Market again unless they improve their service. ### 1/5 — Never buy again *2026-10-26, version 5.76* I am extremely disappointed with my experience with Back Market. My Surface device is still not delivered, and I have already been waiting for far too long. This delay is completely unacceptable. I ordered this device expecting a reliable service, but instead, I have been left waiting with no satisfactory resolution. If my order is not delivered promptly, I will have no choice but to cancel it and request a full refund. I would not recommend this service to anyone based on my experience. Very poor delivery service and a frustrating customer experience. ### 1/5 — Avoid *2026-10-21, version 5.75* I would avoid at all cost. If anything goes wrong backmarket take no accountability. ### 1/5 — False advertising and slow responses *2026-10-20, version 5.75* I ordered 2 phones one was supposed to be unlocked and turns out it wasn’t unlocked and in fact it is carrier locked and no one can provide me who the carrier is The second phone i had to make a claim they never sent it didn’t even have it in stock it took me a week for to get them to acknowledge me ### 1/5 — Unable to see orders *2026-10-19, version 5.74* This app won’t let me see my recent orders. This is frustrating because I don’t know the status of the order. Rotten ### 1/5 — Scam *2026-10-15, version 5.73* They literally received my phone and then low balled me after they gave me a quote and wouldn’t send my phone back unless I covered shipping so I would be out money. Ugh ### 1/5 — Disappointed *2026-10-10, version 5.73* Item keep getting delayed for delivery and that’s so frustrating because I can’t get it delivered ### 1/5 — Hate the new look *2026-10-09, version 5.71* I just hate the AI search box . Previously inwas able to search manually using the filters. Now its just too ugly and complicated. I want the previous search back ## Most praised reviews (10 highest-rated) ### 5/5 — Good *2026-10-30, version 5.76* Very good ### 5/5 — Thank so much *2026-10-29, version 5.76* I appreciate the consistent communication and how quickly items are shipped ### 5/5 — Superb service and stuff *2026-10-29, version 5.76* My first time using Back Market and everything went smoothly. My new iPhone is exactly as I’d hoped and at a great price. Communications were excellent. I wasn’t charged until the phone arrived and the trade-in is very easy. Highly recommended! ### 5/5 — 1st class *2026-10-28, version 5.75* 3rd delivery from back market and this time arrived a day earlier than expected and phone was flawless as usual. Couldn’t rate highly enough!! ### 5/5 — W.Jacks *2026-10-27, version 5.76* The process of ordering from shipping to receiving was all expeditiously done. Highly recommended. ### 5/5 — Great app *2026-10-27, version 5.76* This is an easy app to use throughout. Very helpful tips & guidance. I have bought two phones from here & both were exceptional value. I highly recommend. ### 5/5 — 🎯 *2026-10-27, version 5.76* 🎯 ### 5/5 — Love it *2026-10-25, version 5.75* Products, shipping, customer service have been on point so far! ### 5/5 — LOVE *2026-10-23, version 5.75* I LOVE BACK MARKET 2ND TIME ORDERING FROM THEM AND I LOVE MY PRODUCTS EVERY TIME 🫶🏾 ### 5/5 — Brilliant app, please add dark mode! *2026-10-22, version 5.75* This app is brilliant and so easy to use. It would be amazing if you could add a dark mode option — that would make it perfect! Thanks for a great app. 😊 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-11-09.*