# Back-Up Care

> Mobile app for scheduling and managing employer-provided back-up family care services. (iPhone/iPad app by Bright Horizons CC LLC.)

- Source: https://appshunter.io/ios/app/back-up-care/id947422033 (this page in markdown: same URL + `.md`)
- Developer: [Bright Horizons CC LLC](https://appshunter.io/developer/840375887)
- Category: Lifestyle, Business
- Price: Free
- Rating: 2.50/5 from 121 App Store ratings · 111 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 69 MB
- Languages: American English
- Released: 2015-01-25
- Data updated: 2026-08-08
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/back-up-care/id947422033/reviews.md

## What is Back?

Family care emergencies can disrupt your whole day. Bright Horizons Back-Up Care™, a benefit available to you if offered by your employer, can give you peace of mind, providing replacement care when regular arrangements fall through. 

Now the program is in the palm of your hand! As a user of Bright Horizons Back-Up Care, you can conveniently schedule care right from your mobile device with the Back-Up Care app. Whether your regular caregiver calls in sick, your child has a school holiday, or you’re transitioning back to work from parental leave, the Back-Up Care app is your easy, time-saving solution to managing family care challenges while on the go. 

You can use the Back-Up Care app to:
• Sign up for your benefit (to get started, you just need your employer’s username and password) 
• Submit a new request for back-up care
• Request previously used caregivers
• View details of existing reservations
• Receive notifications when reservations are confirmed
• Quickly create new reservations by copying past reservations
• Find nearby centers and view each location on a map 
• Add confirmed reservations to your device’s calendar
• Get details about your benefit offering

*Please note: Your employer must participate in Bright Horizons Back-Up Care in order to use this app. Not all employers who participate allow the use of this app. Please contact your human resources department for information on benefit availability.

## Key features

- Schedule back-up care
- Request previous caregivers
- View reservation details
- Receive confirmation notifications
- Copy past reservations
- Find nearby care centers
- Add reservations to calendar

## What do users think of Back?

Overall sentiment: negative

**Pros**

- 🚀 Quick and easy booking process
- 👍 User-friendly interface design
- 🎯 Convenient mobile access to benefits
- ⚡ Fast reservation submission when working
- 🔐 Face ID login convenience

**Cons**

- 🐛 Frequent app crashes and errors
- 🔓 Persistent login and authentication issues
- ❌ Unreliable caregiver availability
- ⏰ Last-minute cancellations and no-shows
- 🔄 Forced logouts between sessions
- 📱 Poor app stability and performance
- 🚫 Missing critical features and functionality
- 😤 Inadequate customer support responsiveness
- 💔 Inconsistent backup care coverage
- ⚠️ Misleading service availability promises

**Commonly reported bugs**

- Login credentials not accepted despite being correct
- Face ID authentication fails
- Request Care button missing or non-functional
- App version mismatch preventing login
- Forced logout when navigating away from app
- Profile information not saving
- Verification codes not arriving
- General error messages without details
- Form data lost when navigating between screens
- Keyboard not appearing on login screen
- App crashes on startup
- Slow page loading causing phone lockup
- SSO and 2FA authentication failures
- Reservation confirmation status incorrect
- Missing emergency contact entry screen
- Special needs/allergies settings not removable
- Mobile number textability settings not preserved
- Address validation rejecting valid addresses
- Inconsistent data between app and website

**Most requested features**

- Distance-based filtering for childcare centers
- Display facility names after booking
- Overnight reservation options
- Extended session timeout before re-authentication
- Caregiver selection and preference system
- Reservation history and details visibility
- Real-time caregiver availability updates
- Automatic backup caregiver assignment
- Clear policy information in intake forms
- Improved error messages with specific guidance
- Search by location other than current position

## Recent user reviews (10 of 111)

All indexed reviews: https://appshunter.io/ios/app/back-up-care/id947422033/reviews.md

### 1/5 — Errors

*2026-06-18, version 24.5.1*

Gives error messages when trying to sign up for care and to call instead

### 2/5 — App Good, Service Bad

*2026-06-18*

The app is very easy to use, but unfortunately the service the app provides is extremely inconsistent.  Communication between Bright Horizons and the care providers is horrendous. For most reservations I’ve had to make multiple calls to customer service, each lasting 30 minutes or more, and even then I have not consistently been able to get a caretaker scheduled. Extremely frustrating process.

**Developer response:** Thank you for reaching out. We’d be happy to talk through your concerns in more detail — please give our contact center a call at 877.242.2737 (UK 0800 247 1101).

### 1/5 — No longer works on v24.4.4 endless logon loop.

*2026-06-01, version 24.4.0*

Even after reinstalling app, it lets you login but pop up app error stops you from managing backup. Only choice is to get back to Logon screen, which eventually ends up at the same error and then back to logon prompt again! Totally useless app.

### 2/5 — Often an unpleasant experience

*2026-05-31*

This app often freezes, doesn’t include information I need (it doesn’t tell you when new paperwork is needed to complete your request, for example), and is very slow. There are simple issues like being unable to search multiple days at once to plan out options for a busy week (it forces you to book all at once). Listing backup options generally when the place you want might not be available seems pointless since they get ignored and I have to personally call multiple locations to find one with an opening nearly every time.

**Developer response:** Thank you for bringing this to our attention. We would love to be able to connect with you to further investigate the issues you are having. Please reach out to the Mobile App Support Team by sending an email to bucamobile.onesupport@brighthorizons.com.

### 2/5 — Unreliable

*2026-04-03*

We’ve had ongoing issues with reliability. On multiple occasions, babysitters/nannies have canceled at the last minute, leaving our family scrambling to find alternative care.

Last minute cancellations are extremely disruptive and, frankly, inconsiderate to the family. We rely on this service to manage work and daily responsibilities, and when care falls through unexpectedly, it creates significant stress and logistical challenges.

In addition, there does not seem to be a consistent system in place to provide timely replacements when cancellations occur. Would strongly encourage this service to improve both caregiver reliability and the process for securing backup coverage in these situations.

**Developer response:** Thank you for reaching out. We’d be happy to talk through your concerns in more detail — please give our contact center a call at 877.242.2737 (UK 0800 247 1101).

### 1/5 — Customer support disrespectful

*2026-04-01, version 24.3.0*

I felt she was having jokes about my last name.

### 1/5 — Very unreliable

*2026-03-26, version 24.3.0*

I have used them 5 times through my employer and 3 out of 5 times nobody showed up. You obviously cannot rely on them for childcare.

### 3/5 — hit or miss

*2026-03-11*

Frequently breaks. Most recently broken for over a month!! Doesn’t the developer check for error stats? It’s ok when it works
 but clearly the owners/developers don’t use it themselves else ux would be better.

**Developer response:** Thank you for bringing this to our attention. We would love to be able to connect with you to further discuss the issues you were having. Please reach out to the Mobile App Support Team by sending an email to bucamobile.onesupport@brighthorizons.com.

### 1/5 — Bad app, worse company

*2026-01-15*

If you are reading this, you’re backed into a corner. I’ve been there as a parent. This company is the loan shark of childcare. Download cause you have to. Not cause you want to.  App signs you out and gives you a hard time staying logged in. That is the tip of the iceberg. They take no accountability for last minute cancelations but will charge you if you cancel even 1 day in advance of a reservation. They have no consequences for themselves nor their contracted partners for cancelations or poor service. You will not be satisfied with this service. And you will dread using this app.

### 1/5 — Can’t sign in

*2025-11-13, version 23.8.6*

I enter user name and password and the login button is greyed out still. Not sure how I am supposed to login.

## Frequently asked questions about Back

### What does the Back-Up Care app do?

The Back-Up Care app allows users to schedule and manage back-up family care services provided through their employer's benefit. It helps users find replacement care when their regular arrangements are unavailable, offering convenience and peace of mind.

### How do I sign up for the Back-Up Care benefit?

To sign up for the benefit, you will need your employer's username and password. The app guides you through the sign-up process, making it easy to get started with accessing back-up care services.

### Is the Back-Up Care app free to use?

Yes, the app itself is free to download and use. The cost of the back-up care services is covered by your employer as part of their benefit offering.

### What if my employer doesn't offer this benefit?

This app is only available to users whose employers participate in the Bright Horizons Back-Up Care program. If your employer does not offer this benefit, you will not be able to sign up or use the app's services.

### What are some common use cases for the Back-Up Care app?

Common use cases include when a regular caregiver calls in sick, during school holidays, or when transitioning back to work from parental leave. It's designed to be a time-saving solution for managing unexpected family care challenges.

## Version history (last 5 releases)

### 24.6.2 — 2026-08-07

This release includes minor tweaks and small bug fixes to enhance stability and performance.

### 24.6.0 — 2026-07-13

This release includes minor tweaks and small bug fixes to enhance stability and performance.

### 24.5.2 — 2026-07-10

This release includes minor tweaks and small bug fixes to enhance stability and performance.

### 24.5.1 — 2026-06-12

This release includes minor tweaks and small bug fixes to enhance stability and performance.

### 24.5.0 — 2026-06-03

This release includes minor tweaks and small bug fixes to enhance stability and performance.

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## More apps by Bright Horizons CC LLC

- [My Bright Day](https://appshunter.io/ios/app/my-bright-day/id1025221590)
- [EdAssist](https://appshunter.io/ios/app/edassist/id1263621328)
- [My Bright Day Teachers](https://appshunter.io/ios/app/my-bright-day-teachers/id1448733077)
- [Bright Horizons Mtgs & Events](https://appshunter.io/ios/app/bright-horizons-mtgs-and-events/id1450313650)
- [Bright NOW](https://appshunter.io/ios/app/bright-now/id1460176648)

All apps by Bright Horizons CC LLC: https://appshunter.io/developer/840375887

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-08.*