# Backbone — Next-Level Play — user reviews > 852 indexed App Store user reviews of Backbone by Backbone Labs, Inc, rated 4.80/5 from 98,796 ratings. - Source: https://appshunter.io/ios/app/backbone-next-level-play/id1449660663/reviews - App overview in markdown: https://appshunter.io/ios/app/backbone-next-level-play/id1449660663.md - Rating breakdown: 5★ 88,471 · 4★ 5,774 · 3★ 1,802 · 2★ 747 · 1★ 2,002 ## What do users think of Backbone? Overall sentiment: neutral **Pros** - 🚀 Great gaming experience - 👍 Seamless integration with app - 🎮 Feels like a dedicated gaming device - 💡 Turns phone into a portable console - 🎨 Sleek and premium design **Cons** - 💰 Expensive subscription - 🔒 Locked features behind paywall - 🔌 Requires removing phone case - 🎮 Ergonomics not ideal for all games - 🐛 Connectivity issues and bugs **Commonly reported bugs** - Random disconnections during gameplay - App crashes and freezes - Issues with controller button mapping - Incompatibility with certain games **Most requested features** - Allow use without subscription - Add more customization options - Improve compatibility with various phone models - Integrate with more cloud gaming services ## Newest reviews (11 of 852) ### 4/5 — I have to have premium *2026-08-23, version 1.10.2* I can only play among us because i need premium or the arcade ### 3/5 — Update the game library *2026-08-22, version 1.10.2* Love the app and i have the subscription to have my games in one place but the game library doesnt update there games that i cant play with my gamepass unless i go to the website bc they either have it only remote play or playstation only in the app for example ghost recon breakpoint only for PlayStation remote play or mistfall hunter i have to remote play it only when is clearly on games Pass etc if the app can be keep updated and also there games that doesnt appear there if this doesnt get fixed i see no point on using the paid subscription worth enough even tho is cheap also the sharing and voice chat feature are way off it doesnt work properly and voice have echo and seeing each other play doesnt work ### 4/5 — Yes *2026-08-17, version 1.10.1* It’s good ### 3/5 — it was good until may *2026-08-14, version 1.10.1* i literally haven’t been able to use the app since may this year ### 2/5 — Issues *2026-08-10, version 1.10.1* Worked good for a while but now most driving/off-road game don’t work would like to understand why please get back about this ### 4/5 — Hello backbone *2026-07-20, version 1.10.0* It would get a 5 but it stopped working and I’m trying to figure out how to do it. ### 2/5 — Great game hub, poor execution *2026-07-19, version 1.10.0* I enjoy the app and the ease of use it gives me by putting all my games together. What I don't like is opening the app and always being met with a pop up ad for a paid subscription. I am aware of the benefits of your subscription, I do not want it. I do not need to be reminded of your service on every start up of the app. Especially since it's directly interfering with how quickly I get to the game I want to play after pressing the backbone button on accident. I sincerely regret buying this controller, had I known the hardware and software was going to be planned so poorly, I wouldn't have made the purchase. ### 4/5 — Love most of it But *2026-07-14, version 1.9.26* So, I have a Time limit on my Browser, and I forgot to hook up my Microsoft account to backbone after Cash grabbing Apple had the right idea of changing their WebKit policies and I was able to play on my backbone back in March with no problem, the. I came back to playing a week and a half later and I now need backbone+ for EVERY GAME I WANT TO PLAY. ### 3/5 — Backbone Controller BROKE — Right in the Middle of a Game! *2026-07-12, version 1.9.19* I purchased a BACKBONE ONE (2nd Generation), in 6/2025… I was in the middle of a Game, on My Backbone [Space Engineers — through the Xbox Cloud App], when the Controller MALFUNCTIONED (the LS — and, the LT — WILL NOT RESET, to “Resting Position”: BOTH are showing signs of being pressed, when my fingers are nowhere near them. [I've tried using the Factory Reset Option… only for the results to stay the same: there's no change.]) There was (also) some sort of FIRMWARE UPDATE (which didn't fix the problem, either.) I'm about to spend the rest of July without a Backbone (I don't have the money to go get a replacement), and I, currently, do not have access to my Xbox Console. ### 4/5 — How do I connect to my tablet? *2026-07-11, version 1.9.26* I have a backbone pro, but I don’t know how to connect my tablet to it with Bluetooth ### 3/5 — worked fine for a while. *2026-06-20, version 1.9.26* it logged me out and then got stuck on a loading screen ## Most critical reviews (10 lowest-rated) ### 1/5 — Trash *2026-08-24, version 1.10.2* Been through 3 backbones now every single one exact same issue left side just stops working ### 1/5 — Bad control *2026-08-22, version 1.10.2* I only had it for a little bit and it’s already messing up the l2 button is messing up and the control on the left side isn’t working anymore either. It’s not good that I only had it for a couple weeks and it’s doing this ### 1/5 — Warranty issue outside USA *2026-08-17, version 1.10.1* I’m in Australia and I bought my backbone one directly on backbone.com. And it is faulty. Two months ago I submitted a warranty claim. It’s approved. But I was not provided a paid shipping label. I requested and got replied “waiting for their internal team to update”. I waited for one month and no response. I decided to pay for the shipping myself. I followed the return instructions and provided them the Australian Post tracking number. The faulty controller was delivered a month ago. And they claimed their warehouse still hasn’t received it. Since then I received no response from Backbone despite I constantly asked for updates. ### 1/5 — Logged me out for no reason *2026-08-11, version 1.10.1* Keeps logging me out of my Xbox account & it logged me out of the app ### 1/5 — Glitchy *2026-08-09, version 1.10.1* Very glitchy with perfectly good back bone ### 1/5 — Bad product *2026-08-08, version 1.10.1* It will break in few months after u buy it ### 1/5 — Not very good,scam *2026-07-28, version 1.10.0* Just get an actual pc or just get a smart tv that can run these games ,the controller disconnects every 10 seconds complete waste of money and it’s so unoriginal so yea buns. ### 1/5 — NO CONTROLLER DETECTED *2026-07-04, version 1.9.26* NO CONTROLLER DETECTED NO CONTROLLER DETECTED NO CONTROLLER DETECTED THIS IS RUINING MY LIFE ### 1/5 — It doesn’t point *2026-06-26, version 1.9.26* In call of duty mobile the L2 that is to point does not work. What a shame I have the 17th and it shouldn’t give problems ### 1/5 — Awful *2026-06-24, version 1.9.26* I’ve had 2 backbones now and have issues all the time. It will randomly act as though buttons are being pressed or the analog sticks are being moved, buttons will randomly stick, or it will randomly say there is no controller attached when it is. Currently it won’t connect, I’ve tried logging in/out, deleting/redownloading the app, checking for updates on the app or my phone, restarting my phone, and absolutely nothing works. Yet again. ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome *2026-08-25, version 1.10.2* Still have it. Trying to find other good games to play with it. ### 5/5 — Back bone is amazing *2026-08-21, version 1.10.2* Hey there backbone I have loved my controller for a while and I only have one problem, on madden to pass to a player on my team it shows the xbox buttons instead of the PlayStation backbone buttons I have on my backbone can u please tell madden this or try to fix this, but anyways I still love it amd I love playing Fortnite on here and also can u please make it free to remote play for Xbox because it’s free on PlayStation, thank you ### 5/5 — Backbone rocks to me. (PlayStation Version) *2026-08-15, version 1.10.1* Great App…it does what it’s supposed and designed to do. ### 5/5 — Best thing since sliced bread *2026-08-12, version 1.10.1* I remember pre-ordering my backbone and have not looked back since so many of my favorite games, can be saved and became so much fun and easier to play. Streaming became more effortless as well. ### 5/5 — My favourite games *2026-08-09, version 1.10.1* Can you please do something where I can play Brawl stars and free fire with the back bone controller ,please it would level up my gaming experience ### 5/5 — Great Gaming App *2026-08-08, version 1.10.1* This is a very helpful app for gaming and it gives you free stuff. ### 5/5 — BRUH THE SIGN IN *2026-08-02, version 1.10.0* Bruh I literally don’t have a controller, AND IT STILL ASKED FOR IT EVEN THO I PRESSED IT BUT NUN HAPPENED ### 5/5 — controller support!!! *2026-07-13, version 1.9.26* i absolutely love this soooo much! super convenient & i love the purple controller! i just really wish it was more available and compatible with more games and that it had more access to games without having to buy the more expensive game passes… also, access to your nintendo account and nintendo games (would be huge for this app if they did)🌟🌟🌟 ### 5/5 — Enjoy *2026-06-19, version 1.9.26* Game changer great for gaming ### 5/5 — Glitch *2026-06-16, version 1.9.26* My backbone was working great when I bought it but like 2 weeks without using it, it stopped working I hopped on Fortnite and the controller made my character move without me moving it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*