Great Game
Good custmer Service
Best App!
Response from developer
Thank you Arash !! Glad you are having fun, we are excited for you to see all the new updates coming !
Ups!
However, my experience with this app changed dramatically after I successfully withdrew money. Since then, I’ve noticed an extremely suspicious pattern: in many games where I was clearly ahead and close to winning, my opponents repeatedly rolled doubles or exactly the rolls they needed, often several times in a row.
I understand that unlikely rolls happen in backgammon. But when the same pattern keeps happening over dozens of games—especially after a withdrawal—it becomes very difficult to believe that it is simply normal variance.
From my experience, it feels like players who win and withdraw money are being penalized afterward. I can’t prove how the system determines the dice, but the change in my results after withdrawing was obvious enough that I no longer trust the fairness of the game.
If you are playing for real money, I strongly recommend paying close attention to your results before and after making a withdrawal.
Response from developer
Hi - thanks for the details about your experience, it is helpful in diagnosing your situation. Unfortunately, what you're describing is a made-up story in your head that "we don't want you to win". Let me ask you this - what do you think we stand to gain from altering the dice? Our fee is the same regardless of who wins because we our only revenue is our service fees. Your entry fee went to another real person who can withdraw that money just as if you would have. It makes no difference to us who wins. It sounds like you are a logical person, based on your writeup, so I hope you consider the facts I've mentioned above and if you'd like to chat with us then we are available via email at team@backgammon-cash.com. If you are truly a "tournament winning backgammon player" then the variance will even out and you'll come out on top as many of our top players have already.
