# Backline+ — user reviews > 16 indexed App Store user reviews of Backline+ by Diagnotes Inc, rated 2.40/5 from 33 ratings. - Source: https://appshunter.io/ios/app/backline-plus/id827626241/reviews - App overview in markdown: https://appshunter.io/ios/app/backline-plus/id827626241.md - Rating breakdown: 5★ 8 · 4★ 1 · 3★ 3 · 2★ 5 · 1★ 16 ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t alert with watch *2024-09-24* Why can’t I get this app to alert me via phone. The notifications go to my watch and phone, but the phone doesn’t alert me and my watch just vibrates. How can I be expected to respond to a call when the alerts aren’t set up correctly? Does anyone else have this problem with their Apple Watch?? HELP!! ### 1/5 — Dangerously bad *2024-05-16* Liability, intrusive, waste of time ### 1/5 — Constant Unread Notifications *2023-07-19* App keeps sending unread notifications when there are no unread messages. This still occurs even after restarting the device, clearing messages and closing the app. ### 1/5 — Poorly designed *2020-03-14* Awful application. Terrible for patient care. The alerts are not loud enough. Not intuitive to use. Slow to load. Full of bugs. Does not even accurately displays who is on call. Clearly not designed with healthcare workers or patients in mind. I don’t know who thought this was a good idea **Developer response:** Thank you for sharing this feedback and we apologize for the frustrating experience. It does sound like we will be able to help you with this problem, with the current version of Diagnotes. Our Product Team would love to connect with you about your experience. Please feel free to reach out to us at support@diagnotes.com and mention this comment, so we can more specifically address your issue. ### 1/5 — Frustrating *2019-04-27* App works only some of the time. Currently, cant see message sent to me because it wants me to ‘select a site’, yet there are no options to select **Developer response:** Thank you for sharing this feedback and we apologize for the frustrating experience. It does sound like we will be able to help you with this problem. Please feel free to reach out to us at kriegler@diagnotes.com so we can more specifically address your issue. ### 2/5 — One benefit *2021-05-08* The real benefit of why we are forced to use this product is because of HIPAA. Otherwise it tries to recreate what you can already do with your phone. Making a phone call uses data through the app. It would be better to call using minutes with a masked phone number. Label the audio call as audio, most people get scared that it’s labeled video. Pictures, video already on our phones. It would be nice to markup photos in the app. The texts are too small, especially when the phone is mounted in a car. There is no easy one button call back with an extension. Again our number should be masked and be a phone call. The rooms, paging system are ok but they are solving a problem we didn’t have. There should be a read receipt so people don’t have to respond “ok,” “got it,” “thanks” and the phone keeps notifying of a new message. ### 2/5 — Needs some calendar help *2021-03-27* This platform is used by our network for scheduling providers. Calendar viewing leaves much to be desired. It is difficult to follow multiple people on a given day. In the iOS version you can only look one day into the future - pretty abysmal. I’m only using the app because I’m forced to use it. Until it is updated and bolstered especially in the scheduling arena - would suggest choosing another platform even if it requires paying for it. ### 2/5 — Does not work well with Android *2020-01-07* Alerts don’t work well and eventually go through standards text alerts. This is then indistinguishable from personal text messages. Sometimes alerts don’t go through when automatically logged out. I was forced to get an Apple phone which works much better. **Developer response:** Thank you for sharing this feedback and we apologize for the frustrating experience. It does sound like we will be able to help you with this problem, with the current version of Diagnotes. Please feel free to reach out to us at support@diagnotes.com and mention this comment, so we can more specifically address your issue. ### 2/5 — Notifications won’t go away *2019-05-23* First time this has happened, but it looks like I have two unread conversations when all are completed. Active discussions have been cleared out and still I see the notification. **Developer response:** Thank you for sharing this feedback and we apologize for the frustrating experience. It does sound like we will be able to help you with this problem, with the current version of Diagnotes. Please feel free to reach out to us at support@diagnotes.com and mention this comment, so we can more specifically address your issue. ### 3/5 — Little bit of everything *2023-12-21* Very easy to learn interface which is appreciated intern year when you learn 100 new technologies. Would love the ability to make phone calls. Some features are built in HIPAA violations. Adding people to chats shows info about old shared patients with consultants even months ago. It sometimes even combines 2 unrelated chats. Otherwise the most seamless transition of all the grinds I’ve learned ## Most praised reviews (6 highest-rated) ### 5/5 — Great app! *2019-02-19* Intuitive & very easy to use. **Developer response:** Thank you for taking the time to share this feedback! We want everyone to have a joyful experience with Diagnotes. ### 5/5 — Beats all EMR communication *2019-01-21* More cost effective than email and easier than inter EMR communicAtion. **Developer response:** Thank you for taking the time to share this feedback! We want everyone to have a joyful experience with Diagnotes. ### 5/5 — Secure.simple.seamless *2018-10-21* Easy to use and expedites clinical communication. My customers are happy! ### 5/5 — Intuitive and easy *2016-01-14* Very simple and powerful. Click to see who's son call from a directory of thousands and then filter by specialty and the send text with linked patient data, photos, etc. ### 3/5 — Fairly reliable *2020-12-24* It’s fairly reliable, but I wish when I read the message of ‘Thanks’ on my iWatch, clicking dismiss would actually stop the alerts. The sag it’s set up it keeps alerting on my phone until I open the app. Please fix! ### 3/5 — I wish I could attach document in the app!!!! *2019-04-23* I love the new addition of the search bar but the only thing I wish this app could do is attach documents to discussions. Currently a user can only attach documents via a picture! Sometimes I need a document that is saved on my phone or a picture that is already taken. Diagnotes please update this!!! 🙏🏼🙏🏼 **Developer response:** Thank you for sharing this product feedback. Please connect with us by email at kriegler@diagnotes.com to address your feature request. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*