# Backpack Castle Heroes — user reviews

> 54 indexed App Store user reviews of Backpack Castle Heroes by Neptune Company, rated 4.70/5 from 1,187 ratings.

- Source: https://appshunter.io/ios/app/backpack-castle-heroes/id6757511198/reviews
- App overview in markdown: https://appshunter.io/ios/app/backpack-castle-heroes/id6757511198.md
- Rating breakdown: 5★ 957 · 4★ 144 · 3★ 55 · 2★ 6 · 1★ 25

## Newest reviews (14 of 54)

### 3/5 — Где экипировать предметы?

*2026-06-08*

Дают в награду сундуки, вещи
А где это надевать? Закрытые вкладки, я на 29 уровне, а экипировки нигде нет
Еще дают какие-то свитки, но для чего они хз

**Developer response:** Здравствуйте! Извините за то, что в игре недостаточно подробно описаны эти функции, и благодарим вас за обратную связь.

Чтобы экипировать полученные предметы, перейдите в меню в нижней части экрана и выберите самую крайнюю вкладку справа — «Герой» (Hero). В этом разделе вы сможете надеть на своего персонажа все заработанные вещи, такие как шлемы, кольца и другую экипировку.
Что касается свитков, которые вы получаете в награду, — это специальные материалы, необходимые для улучшения и повышения уровня ваших предметов. Вы можете нажать на любой элемент экипировки в меню «Герой», и в появившемся всплывающем окне вы увидите, как именно используются данные свитки для прокачки.
Если у вас возникнут дополнительные вопросы или какие-либо трудности с поиском вкладок, пожалуйста, свяжитесь с нами по электронной почте. (support@neptunecompany.kr)

### 4/5 — Unspielbar durch Werbung

*2026-05-17*

Eigentlich ein echt nettes Spiel. 
In den ersten 10 Minuten läuft alles schön ohne Werbung, bis auf einen Banner unten. 

Aber dann gehts los. 

Eine optionale Werbung nach der anderen. Teilweise 4 gleichzeitig auf dem Bildschirm. Man muss richtig aufpassen was man anklickt, damit man nicht wieder sofort eine Werbung bekommt, die eine Minute lang geht. Und wenn man sich nur eine Runde durchhangelt hat wird einem trotzdem zusätzlich eine nicht vermeidbare Werbung MITTEN IN DER RUNDE aufgezwungen. 

Sofort deinstalliert. Das hat nichts mehr mit Spielspaß zu tun.

Achja und zusätzlich wird eine komplett andere Plattform ingame beworben, bei der man angeblich mit dem Spielen Geld verdient, die einen am Ende eh nicht gibt.

Liebe Entwickler, Werbung ist ja ok aber übertreibt es nicht komplett bis zur Unspielbarkeit. Und bietet eine Kaufoption an für 10€ oder so, bei der man wirklich ALLES an Werbung entfernen kann, auch optionale!

### 2/5 — Prices in game store

*2026-05-14*

All the gem prices being $99 is crazy to me

**Developer response:** All gem prices showing as $99 is likely a temporary display bug or a store connection error. Please make sure your app is updated to the latest version and check again with a stable internet connection. If the issue persists, please send a screenshot of your shop to support@neptunecompany.kr so we can investigate. Thank you!

### 3/5 — Great concept but...

*2026-05-12*

Why is it when I buy the ad free package I still have to watch ads?!? Is it a bug?

**Developer response:** Hello, we’re sorry for the confusion and inconvenience. Please note that there are two separate products: one removes forced and banner ads during gameplay, while the VIP package removes all ads including rewarded ads. The available ads may differ depending on which product was purchased. Please check which product you purchased, and if you believe there is an issue, contact us at support@neptunecompany.kr. Thank you.

### 1/5 — N’importe quoi

*2026-05-08*

Difficulté et manque de récompense complètement disproportionnée

**Developer response:** Merci d'avoir partagé votre avis. Nous comprenons que l'équilibre entre la difficulté et les récompenses est crucial pour une expérience de jeu agréable. Nous allons examiner vos commentaires de près pour améliorer cet aspect. Votre retour est précieux pour nous aider à créer un jeu meilleur.

### 1/5 — TDG + Backpack rogue like

*2026-04-27*

The idea of a tower defense game w/ the backpack systems is there. But I’ve played many backpack battle games. There are far better games in the store.
 Now I understand this game is for a leisure time you know, play some random game brain off. For the fact that it’s half an half. a grindy game which I love grindy games but the other half is another Ad-to-play game. And even though you say not interested in a certain game ad it will still pop up like a mosquito or a nat flying around. Plus you don’t get any benefits for the ads that auto play only the ads that you are forced to watch if you want a certain something that sometimes doesn’t even have worth or value.

**Developer response:** Thank you for sharing your thoughts with us. We appreciate your feedback on the backpack system and understand your concerns about the ads. We'll consider your input as we work to improve the game experience. Your insights on ad frequency and rewards are valuable, and we'll look into this further. Thank you for taking the time to help us enhance the game.

### 1/5 — Fraud

*2026-04-26*

Add removal removes no ads.  The games fun, but reliant on ads.  The removal would have just made it a fun experience, but after foolishly paying to remove ads they were still in game and worse the ad removal had zero effect on gameplay.

**Developer response:** Thank you for sharing your experience with us. We offer two types of products: one that removes mandatory pop-up ads and a VIP pack that removes all ads (including rewarded ones). Please check which product you purchased. If there is an issue with your purchase, kindly send your receipt to support@neptunecompany.kr so we can verify it and assist you further.

### 1/5 — 広告削除

*2026-04-22*

有効にしたのに効果が無い。
なぜに？
どういう事？

**Developer response:** ご不便をおかけし申し訳ございません。ご購入いただいた商品が「強制広告（ポップアップ）の削除」のみを対象としたものではないか、今一度ご確認いただけますでしょうか。もし強制広告が引き続き表示される場合は、お手数ですが購入時の領収書を support@neptunecompany.kr までお送りください。迅速に調査いたします。

### 1/5 — Hardly enjoyable after last update.

*2026-04-18*

Last update did not go into much detail details of their supposed “improvements”, however, with such update came the change on equipment bonus silver from “defeating enemies” to “destroying structures” (instead of just reducing the amount, if it was providing too much of an advantage) which in the game only refers to the small castle on each level. This makes it so you barely have any silver at the end of a round, so if you’re barely scraping by on a certain level, you’re for sure doomed on further stages without additional income, sorta forcing you to watch ads in order to get stronger. 

I’ve spent the past month or so playing the game and spending a bit on its provided benefits for entertainment, however, with this recent change I’m still being forced to watch ads in order to progress and I’m simply no longer enjoying this game after such change. 

I will be uninstalling soon if this is not retracted as there are definitely more enjoyable options for entertainment at the moment that require less investment time-wise (watching ads) and money-wise.

Thanks for the good times, had fun for a hit, regardless of how short-lived. Sad to leave.

**Developer response:** Thank you for sharing your thoughts with us. We understand your concerns about the recent changes to equipment bonuses and how they affect gameplay. Your feedback is valuable, and we’ll consider it as we work on future updates. We’re sorry to hear that your enjoyment has been impacted, and we hope to improve your experience. Thank you for playing and for your support.

### 3/5 — 광고제거

*2026-04-13*

광고제거를 구입했는데 제거가 안되고 계속 광고가 나옵니다 해결이 안되면 환불해주시면 좋겠습니다

**Developer response:** 안녕하세요, 광고 제거 상품이 기대하셨던 내용과 다르게 느껴지셨다면 죄송합니다. 현재 판매 중인 광고제거 상품은 강제 광고 + 배너 광고만 제거하며 보상형 광고는 포함되지 않습니다. 이 점 상품 설명에 기재되어 있었으나 확인이 어려우셨던 것 같습니다. 해당부분 관련부서에 전달하여 개선 가능성을 검토해보도록 하겠습니다. 만약 상품이 정상적으로 작동하지 않는다면 광고가 나오는 부분, 영수증, user ID를 첨부하여 support@neptunecompany.kr로 자세한 메일 보내주세요. 감사합니다.

### 1/5 — No adds scam

*2026-04-10*

I paid to not see adds anymore and they still show - I was scammed

**Developer response:** Hello, we’re sorry if the ad removal product felt different from what you expected. The package only removes forced ads and banner ads, and does not include rewarded ads. This is stated in the product description, but we understand it may have been missed. We’ll share your feedback with the team for improvement. Thank you.

### 4/5 — 205단계부터 오류가생기더니안되네요

*2026-04-07*

단계별 보상도 광고봐야지만 받게보이고
게임들어가면 아무것도안되고 게임포기누르고나오면 하단에 있던선택창도 다 없어지고 게임을 할수가없네요;;

**Developer response:** 안녕하세요. 게임 이용에 불편을 드려서 죄송합니다. 개발팀에서 해당 현상을 수정한 최신 버전을 배포하였습니다. 게임 버전을 최신 버전으로 업데이트해 주시길 바랍니다. 업데이트 후 문제가 발생할 경우 언제든지 문의해 주시길 바랍니다. 더욱 안정적인 서비스를 제공할 수 있도록 최선을 다하겠습니다. 감사합니다.

### 1/5 — Can’t play the game.

*2026-03-31*

I couldn’t make it past the first level because the pop up add at the bottom blocks you being able to get the hero done there. Can’t even rate the game past that because you physically can’t get past the level and the add doesn’t go away it stays permanently so if you play this on mobile it’s impossible to make it past level one.

**Developer response:** We’re very sorry for the inconvenience. This is not intended behavior, and it may be caused by a specific ad provider. If possible, please send us a screenshot of the issue along with the ad URL via email (support@treeplla.com
). This will help us investigate and resolve the problem more quickly.

### 2/5 — Purchased bundle not received

*2026-03-27*

Bought the remove ALL ads pack, game immediately shows an add not 30 seconds later…… any assistance would be greatly appreciated, thanks

**Developer response:** Hello, we’re sorry if the ad removal product felt different from what you expected. The package only removes forced ads and banner ads, and does not include rewarded ads. This is stated in the product description, but we understand it may have been missed. We’ll share your feedback with the team for improvement. Thank you.

## Most critical reviews (10 lowest-rated)

### 1/5 — Ad generator

*2026-08-16*

ad banner makes it nearly unplayable

### 1/5 — Sucks

*2026-08-08*

Slow and boring

### 1/5 — Ads

*2026-07-31*

Giant ad that just sits at the bottom of the game the entire time you play

### 1/5 — Присоединяйтесь братья!

*2026-07-29*

Первая же навязанная реклама - игра сразу удаляется

### 1/5 — Sucks

*2026-06-06, version 1.0.21*

Paid for no ads…. Still have ads

### 1/5 — forced ads

*2026-05-30*

yeah not a chance. forced me to watch ads? forced me to give 1 star

**Developer response:** Thank you for sharing your feedback. We understand that ads can be frustrating, and we'll consider your input as we work to improve the experience. Your thoughts are important to us.

### 1/5 — Отвратитьно

*2026-05-25*

Первые 5 минут нормально,потом сплошная реклама,обаятельная типа «кофе брейка» в общем не стоит внимания.

**Developer response:** Нам жаль, что реклама показалась навязчивой. Реклама помогает поддерживать игру, но мы понимаем, что это может раздражать. Мы передадим ваш отзыв команде, чтобы пересмотреть баланс. Спасибо, что попробовали игру!

### 1/5 — Mua gói 6,39€ để tắt quảng cáo

*2026-05-19*

Tôi đã mua gói 6,39€ để tắt quảng cáo nhưng sau khi mua tôi chỉ nhận được 1 vật phẩm nhưng vẫn bị những quảng cáo làm phiền trong khi chơi tôi mong nhà phát hành game khắc phục!!!!

**Developer response:** Xin chào, chúng tôi rất tiếc vì sự cố quảng cáo vẫn xuất hiện sau khi mua hàng. Xin vui lòng kiểm tra lại xem gói bạn đã mua là gói "Chỉ xóa quảng cáo bắt buộc + quảng cáo banner" hay gói "VIP Club" giúp xóa toàn bộ quảng cáo bao gồm cả quảng cáo nhận phần thưởng. Nếu bạn đã mua đúng gói nhưng lỗi vẫn tiếp diễn, hãy gửi hóa đơn mua hàng đến support@neptunecompany.kr để được kiểm tra và hỗ trợ nhanh nhất. Xin cảm ơn.

### 1/5 — Fraud Alert

*2026-05-15*

Paid for the VIP add removal (supposed to remove all adds including reward adds) and it literally did nothing except remove forced adds. Game would probably be fun, but refuse to support scammers…

**Developer response:** We are sorry for the inconvenience with your game experience. To help you with the VIP ad removal issue, we need to check your account details and transaction history. Please save your latest game data in the settings, and send an email to support@neptunecompany.kr with a screenshot of your User ID and your purchase receipt so we can investigate. Thank you.

### 1/5 — 広告削除

*2026-05-15*

購入したのに広告がなくならない

**Developer response:** こんにちは。ご購入後も広告が表示され、ご不便をおかけし申し訳ございません。お手数ですが、現在ご購入された商品が「強制広告＋バナー広告のみ削除」の商品か、あるいは報酬型広告を含むすべての広告を削除する「VIP Club」商品であるかをご確認いただけますでしょうか。正しい商品を購入されたにもかかわらず問題が解決しない場合は、迅速に確認いたしますので、購入領収書を support@neptunecompany.kr までお送りください。

## Most praised reviews (10 highest-rated)

### 5/5 — Amazing!

*2026-08-01*

The game is really good although I have a few things I would like to see in the game, clans and clan wars would be a fantastic addition to the game and would be really popular amongst players. I think there should be a patrol/income of gold and garnets depending on what level you are on and how much revenue you make. I also think that you should add an option to make all optional ads banned for lifetime, like a 15-20 dollar payment. They have one for banners and forced ads but I would definitely buy that if it I came out. I think there should be a better description of what the items do in the card/weapons section of the main menu, I know certain weapons have different effects but you can’t see the effects in the card/ weapons section. Apart from that I am absolutely addicted to this game, hopefully you devs see my message and think implementing the foretold ideas or making even better ones up yourselves, great game well done.

### 5/5 — Just downloaded.

*2026-07-26*

Fun so far!

### 5/5 — Fun

*2026-05-23*

Fun it’s really close to the ads sadly not the same but still very fun

### 5/5 — Review

*2026-05-12*

The game was very entertaining wanted to play longer. It is a little different from most and you pick on how to play fast enough.

### 5/5 — In app purchases

*2026-04-24*

I had a problem with my in-app purchases & emailed you all, who fixed it in a very timely manner & I truly appreciate the help! I absolutely love this game 10/10 & 10/10 customer support!  Thank you again!!!

**Developer response:** We are sincerely sorry for the inconvenience. To assist you with the missing items, please send your purchase receipt and a screenshot showing the issue to support@neptunecompany.kr. Please also include your User ID after saving your latest data. We will investigate immediately and resolve this for you. Thank you for your patience.

### 5/5 — 버그수정좀 제발 ㅠㅠ

*2026-04-02*

게임을 아예 할수가없어요..... 병사들 칸에 놓는거 자체가 안됨... ㅠㅠ 제발 빨리 수정좀 ㅠㅠ

**Developer response:** 안녕하세요. 게임 이용에 불편을 드려서 죄송합니다. 겪으신 현상에 대해 메일을 통해 자세히 알려주실 수 있나요? 이미지나 동영상을 첨부해 주시면 확인에 큰 도움이 됩니다. 최신 데이터 '저장' 후 user ID와 함께 사용중이신 기기모델명도 함께 보내주세요. 문제를 해결해드릴 수 있도록 최선을 다하겠습니다. 감사합니다. (support@treeplla.com)

### 5/5 — So far good game

*2026-03-20*

So far no forced ads and fun game

### 5/5 — 모두가 볼수있게 별점 5점줍니다

*2026-03-16*

광고제거 구매했는데 아이템만 주고 설명에 게임내 추가 아이템은 광고 스킵안된다고해서 알겠는데 4라운드? 마다 짧은 광고 계속 나오네요 고객센터 문의 하는곳도 딱히 안보이고 매우 부정적이네요

**Developer response:** 안녕하세요. 게임 이용에 불편을 드려서 죄송합니다. 개발팀에서 해당 현상을 수정한 최신 버전을 배포하였습니다. 게임 버전을 최신 버전으로 업데이트해 주시길 바랍니다. 업데이트 후 문제가 발생할 경우 언제든지 문의해 주시길 바랍니다. 더욱 안정적인 서비스를 제공할 수 있도록 최선을 다하겠습니다. 감사합니다. (support@treeplla.com)

### 5/5 — 광고제거 샀는데 왜 또 사라고 뜨는지?

*2026-03-13*

말 그대로입니다
어떻게해야하나요 ㅎㅎ

### 5/5 — 스테이지 61??

*2026-02-13*

61 거기에서 안넘어갑니다 ㅠ

**Developer response:** 안녕하세요. 저희 게임을 플레이 해주시고 리뷰 남겨주셔서 감사합니다. 현재 버전 기준으로 61스테이지까지 준비되어있는데요, 더 많은 스테이지를 즐기실 수 있도록 빠른 추가를 위해 관련 부서에 피드백을 전달하겠습니다. 게임 중 문의사항이 있으시거나 도움이 필요하시면 언제든지 메일 보내주세요. 감사합니다! (support@treeplla.com)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*