# Backup & Sync — user reviews > 25 indexed App Store user reviews of Backup & Sync by Webroot LLC, rated 2.47/5 from 34 ratings. - Source: https://appshunter.io/ios/app/backup-and-sync/id478387339/reviews - App overview in markdown: https://appshunter.io/ios/app/backup-and-sync/id478387339.md - Rating breakdown: 5★ 11 · 4★ 1 · 3★ 1 · 2★ 1 · 1★ 20 ## Newest reviews (11 of 25) ### 1/5 — Doesn't Work *2015-08-30, version 2.3.34* I can't get past the authentication page. It just keeps telling me either my username, password, or key code is incorrect. I've re-entered each one multiple times but I still get the same error code. ### 1/5 — Can't log in *2015-05-14, version 2.1.191* As with other reviewers, won't accept my credentials and let me log in.. ### 1/5 — Horrible! WTH Happened? *2014-12-12, version 2.3.34* This app doesn't even work any longer. Save your company the embarrassment and yank this thing off the app list! ### 1/5 — Support ... NOT! *2014-08-15, version 2.3.193* Like the majority of reviewers I saw, I cannot login. Do they have this thing called customer support? ### 1/5 — App won't open *2014-06-01, version 2.3.193* Well I have tried 3 times to download and use this app. this is the 1st time it downloaded completely and now the app will not open. Any support? ### 1/5 — Login not working. *2014-03-14, version 2.3.193* Stupid app ### 1/5 — WTH?? *2014-01-29, version 2.3.193* wasted 45 minutes of my life trying to login. its like playing "game and watch". is this app a joke or what, cause im not laughing. ### 1/5 — Webroot Mobile Security *2013-12-26, version 2.3.193* app doesn't let me sign in. ### 1/5 — Does Not Work for Me *2013-11-11, version 2.3.193* Does not work. I have iOS5. Cannot get into the app at all. ### 1/5 — Won't work *2013-05-20, version 2.2* Can't even log in. The only reason why I went with webroot was for the iPhone app and it doesn't even work!! What a waste of money ### 1/5 — Help plaeas *2013-02-04, version 2.1.191* How do I actually MAKE an account?!? Please help. Am I just not seeing it or something? ## Most critical reviews (10 lowest-rated) ### 1/5 — Mom operative *2023-06-16* App states it’s free and then asks for a keycode for activation of which you’ve not created. ### 1/5 — No working *2023-03-01* Grábate ### 1/5 — Cual es el código clave necesito para poder entrar ala app *2021-01-29, version 2.7.2* No daré ninguna estrella sin el código ### 1/5 — The date of last update tells you a ton *2020-10-25, version 2.7.2* This app represents a pretty accurate summation of where this company has gone since the date it’s app was last updated. What even is this anymore? Does this exist within your current suite of services? If not, why is this in the App Store? I would avoid this app, as well as any others developed by Webroot, like the plague. Their products have recently turned into relics of a bygone entity who has been lapped by their competitors/adversaries in the proverbial cybersec race. Lax updates, downgraded control/functionality with each iteration, and downright bricked compatibility with many Apple OS’s. ### 1/5 — App doesn’t work *2020-01-09, version 2.7.2* Hey guys, don’t bother buying or downloading this app, it wont function and as soon as you do it wants a key code that you have to purchase in order to make it work. Tried downloading this in order to get files from google drive, and failed. Just going to get them onto iCloud then drop them to my tablet. Way less hassle ### 1/5 — I hate this *2019-06-20, version 2.7.2* I didn’t know my key code so I had trouble so now I lost all my pictures that I want back ### 1/5 — Not free *2018-11-16, version 2.7.2* This is an additional $60 for a year after you purchase SecureAnywhere up to 3 devices but apparently mobile is not included without additional charge. You have to buy a key code. Disappointed :( ### 1/5 — Backup & Sync *2018-10-19, version 2.7.2* Don’t buy this if you expect to get support! You have to have a key-code to access your program and they conveniently fail to send you one‼️ ### 1/5 — free but not free! *2015-09-26, version 2.3.34* considering you need a key code to log in , one would assume you need to have purchased one. I have the key code from my pc purchase but that doesn't work. on well i guess thats why i have iCloud and google drive' ### 1/5 — fabgoose *2015-09-13, version 2.3.34* I agree..doesn't download on an iPad..keeps sending error message. ## Most praised reviews (4 highest-rated) ### 5/5 — This app is great! I was able to get my old computer files on my new iPhone! *2012-01-12, version 1.1.83* I was able to get my old files back! A few weeks ago my old laptop stop booting up and I was able to retrieve my old files from the web because i had previously sync them with Webroot online. ### 5/5 — Works Great *2011-12-27, version 1.1.83* Webroot is the best pc Virus program on the market. It works great with this app. The backup / Sync cloud works great. ### 4/5 — Good, but needs more upload options *2012-02-17, version 1.1.83* Great app but it needs an option to be able to upload more than one existing media file at once. Once it has that, then five stars. ### 2/5 — NEEDS AN UPDATE...LOGIN ISSUES *2013-05-23, version 2.2* There has been a problem with the login in for a couple of weeks now. The app is pretty good other than that...would have gave it more stars. Hope this is resolved soon! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*