# Baha Smart App — user reviews > 124 indexed App Store user reviews of Baha Smart App by Cochlear Ltd, rated 2.10/5 from 86 ratings. - Source: https://appshunter.io/ios/app/baha-smart-app/id1510320334/reviews - App overview in markdown: https://appshunter.io/ios/app/baha-smart-app/id1510320334.md - Rating breakdown: 5★ 16 · 4★ 3 · 3★ 8 · 2★ 9 · 1★ 50 ## What do users think of Baha Smart App? Overall sentiment: negative **Pros** - 🎧 Works well for some users with proper connectivity - 🚀 Fast pairing when functioning correctly - 👍 Accessible for blind and hard of hearing users - 🔧 Provides remote control of hearing aid settings - ⌚ Apple Watch companion app available - 🎵 Audio streaming capability when working **Cons** - 🔴 Chronic connection failures between app and device - 🐛 Frequent crashes and freezes - ❌ Won't detect paired Bluetooth devices - 🔄 Requires constant reinstallation to function - 📉 Loses user settings and presets unexpectedly - 🚫 Poor customer support responsiveness - 🎨 Outdated and unintuitive user interface design - 🔐 Privacy concerns with excessive data collection - ⚠️ Incompatible with newer iPhone models - 🔊 Limited customization and control options - 📱 Inconsistent performance across iOS versions - 🎯 Difficult pairing process despite Bluetooth connection - 💔 Regression in functionality after updates - 🚨 App crashes immediately upon pairing **Commonly reported bugs** - App fails to detect sound processor despite Bluetooth connection - Bluetooth connects but app won't pair - App crashes immediately after pairing with device - Connection drops randomly during use - Settings not saved after power save mode activation - Retry function non-functional - App won't open or launch - Icons disappear from home screen after updates - Unable to change programs despite UI indication - Streaming cuts out without error messages - App incompatible with iPhone 15 and newer models - Battery status indicator not working - App freezes when Voiceover screen reader enabled - Login loop - reset link returns to reset request - Only syncs one hearing aid instead of both - App loses connection after battery replacement - Feedback/whistling issues persist in app - Audio handoff between iOS devices problematic **Most requested features** - Customizable wallpapers/background images - Text labels for programs instead of icons only - Ability to select single ear device (left/right only) - Apple Watch complications for quick access - Backward compatibility with older BAHA models - Stereo audio support for bilateral devices - Better audiogram adjustment without audiologist visits - Improved accessibility for visually impaired users - Integration with third-party apps like Shazam - Volume control buttons on device itself - Ability to rename programs - Dark mode option - Better iPad app version - Offline functionality for basic controls ## Newest reviews (18 of 124) ### 2/5 — App and lack of support disappointing *2026-07-12, version 1.2.5* I have had a BAHA since BAHA 3 in 2009. I now have BAHA 6. I only need it on my LEFT side. I also need, however, a traditional hearing aid on my RIGHT side. I am unable to have both devices paired to a single IOS device. The app and IOS asks on which side a device is being used. Ideally, I would love to be able to use my BAHA 6 in my LEFT side and my hearing aid on my RIGHT side. Years ago, I remember seeing that Cochlear offered a CI version for use in one side and a Resound hearing aid on the other ear. If IOS supported pairing with both, simultaneously, I don’t understand why IOS can’t do this. My BOSE headphones support LiveListen and I get a better sound from those than using BAHA. Right now, the only solution I have managed is to have my IPhone paired to my hearing aid and my IPad paired to my BAHA. Neither solution is ideal because I want to get the stereo experience from improved sound in both ears. Also, I wish I could do a quick link to turn off the speaker easily and quickly. If I leave the speaker on, I get horrific feedback if my head rests on a pillow, etc. I don’t have that issue with the hearing aids. I also wish the app had better Apple Watch support. There are a number of hearing aid manufacturers who have developed state of the art IOS support and given Cochlear’s expense, i don’t understand why they can’t devote more resources into improving the IOS apps. ### 3/5 — Smart App *2026-05-20, version 1.2.5* This is an amended review again - I have been using the smart app now for a few years now and despite a rather basic layout and clunky interface it has by and large been a great app and the only way I can have greater control over my aids. Unfortunately since the latest update (May 2026) what used to be the odd unexpected restart of the app where my custom settings would disappear, has sadly become the norm. Within minutes of adjusting the frequency settings, the app just ‘starts over’ and everything is lost! Even if I keep the frequency adjustment window open, something happens and my aids go back to default settings! The app has been great and I use it everyday to get the best from my Baha 6s. However, now the app has been updated, the functionality has gone backwards. It would be good if there was better customer support for this app as I still think the app could be great and very helpful in getting the most out of my aids! ### 4/5 — Fallo conexión con Modelo SAS-3 *2026-04-30, version 1.2.4* Hola, la aplicación le ha cambiado la vida a mi padre, consiguiendo una calidad de vida que pensaba que ya no tendría. Usa el audífono Baha 5 power y para ver la tele sin que el resto de la familia nos volvamos locos por el volumen, se compro el transmisor de audio cochclear SAS-3. Todo perfecto hasta que actualizó su iPhone 11 a la versión 26.3.1(a), se desconecta el SAS-3 y no hay forma de enlazar( ni quitando el bluetooth, ni reiniciando el transmisor), la única solución es borrar la app y volverla a descargar, ocurre varias veces a la semana e incluso hay días que 2-3 veces ha ocurrido. Por favor, una solución 🙏🏻🙏🏻🙏🏻 ### 2/5 — Struggling to use with iPhone *2026-03-23, version 1.2.4* Quite a basic app but it should do what’s needed. It worked much better on my Android but now struggles with the iPhone that I’ve switched too, not sure why. ### 3/5 — Major connection issues *2026-02-15, version 1.2.4* The app no longer connects to my BAHA 6 device and it’s aggravating. It Bluetooth connects right to my iPhone but the app won’t detect it no matter how many times I reset! ### 1/5 — Needs improvement *2026-01-22, version 1.2.4* With today’s technology one would expect a much more reliable Smart App. BAHA App needs to do better-very frustrating! Very unreliable app. The app often will not sync with BAHA processors even after changing batteries!!! Frequently ask for fresh batteries. Pretty much useless App. Do better Cochlear! ### 1/5 — Needs improvement *2026-01-15, version 1.2.4* With today’s technology one would expect a much more reliable Smart App. BAHA App needs to do better-very frustrating! ### 1/5 — Funciona fatal *2026-01-09, version 1.2.4* Se queda colgada todo el rato, es imposible hacer nada con esta aplicación ### 1/5 — Application pourrie *2025-12-16, version 1.2.4* Ne fonction pas bien , appli pleine de bug , je doit la désinstaller au moins une fois par semaine car elle ne détecte plus mes appareils ### 1/5 — Crashes *2025-12-09, version 1.2.4* Every time it pairs with my Baha 7 the app closes. ### 1/5 — Cannot connect *2025-11-18, version 1.2.4* I got a new iPhone and my hearing aid will connect to the phone but not to the app. ### 1/5 — App is trash *2025-11-08, version 1.2.4* App is trash ### 1/5 — Can't connect to app and no where to get help *2025-11-02, version 1.2.4* Baha is connected via Bluetooth on iPhone fine but app will not connect to it. I have been through all help articles and cannot find anywhere to ask for help now. Frustrating ### 1/5 — Trash *2025-10-11, version 1.2.4* Doesn’t allow My phone to Link up. ### 1/5 — This App is horrible *2025-09-07* This app at its surface is fine. But it has so many issues, multiple times a day it keeps crashing, deleting all my presets, removing the link between my Baha processors and my tv streamer, and my hearing aids constantly disconnect from the app, forcing me to delete it, and reinstall it constantly, multiple times a day. This issue needs to be fixed immediately. This app is horrible. **Developer response:** Thanks for taking the time to let us know about your issue Bobby Naw. We’re sorry you are experiencing this. Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service ### 1/5 — This App is horrible *2025-07-22* This app at its surface is fine. But it has so many issues, multiple times a day it keeps crashing, deleting all my presets, removing the link between my bags and my tv streamer, and my hearing aids constantly disconnect from the app, forcing me to delete it, and reinstall it constantly, multiple times a day. This issue needs to be fix immediately **Developer response:** Thanks for taking the time to let us know about your issue Bobby Naw. We’re sorry you are experiencing this. Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service ### 1/5 — Connecting *2025-07-06, version 1.2.3* I cannot connect my sons Baha whatsoever. His Baha is connected to my phone but will not connect to the app. ### 2/5 — Weak program *2025-07-06, version 1.2.3* Cochlear has dumbed down the app to the point it is near worthless. Customization is extremely limited and the processor’s performance suffers as a result. ## Most critical reviews (10 lowest-rated) ### 1/5 — BAHA Smart App is a Dumb A__ *2026-08-16, version 1.2.5* App freezes. Has to be deleted & reinstalled and won’t let you make your own favorites. In the process of making your own favorite is blown everything away and goes back to the Everyday setting. This app is so DAMN frustrating and needs to be addressed and made useable by the owner. Please fix A.S.A.P …. 5 thumps DOWN in its current state with ZERO Stars!!!!!!! ### 1/5 — Disconnects from programs *2026-08-13, version 1.2.5* The app won’t stay on the options for example outdoor reduce wind noise. Disconnects after about 5 minutes. Also app won’t connect to my Baha 7. I have to delete app and download it again and login very frustrating and annoying. Very poor app and makes me sorry I chose a Baha unfortunately I have no other option but to keep deleting app and reinstalling login and all that. ### 1/5 — Keeps Disconnecting *2026-08-12, version 1.2.5* Will not stay connected. Different sound settings just disappear like tv streamer. The app was always a little glitchy, but it is significantly worse now. I have a IPhone 17 promax, but it was also doing it on my previous iPhone. ### 1/5 — Lost hearing *2026-06-24, version 1.2.5* Pinged my hearing aid off in my stock room. Tried to use the app but it has disconnected. Do you know how many boxes I now have to go through to find it! ### 1/5 — App needs fixed and tended to!! UNUSABLE *2026-06-06, version 1.2.5* I have only been able to use the app with limited functionality because I cannot login to my account to use full controls nor has it let me for a whole YEAR. I need answers and I need a solution. I’m missing out on feature I USE. ### 1/5 — Not Fit For Purpose *2026-05-28, version 1.2.5* I used to be able to connect directly to my BAHA and control it, then Cochlear decided that they would force people to log in to their headquarters first. They have obviously had a security breach and are now forcing people to reset passwords, but that doesn’t work so I can no longer access my own device. The old app just worked and remembered settings. The nee app (if you can even get past the needless login) changes the settings every time. The functionality of the app has changed for the worse because they are focused on harvesting data instead of the user experience. Now because of their data breach and failure to implement a functional security system I can no longer access my own BAHA. If I could give zero stars I would ### 1/5 — Crashes *2026-05-10, version 1.2.4* The app crashes on startup. ### 1/5 — Worst App Ever *2026-04-03, version 1.2.4* This has to be the worst app I’ve ever used. Plus it’s necessary for convenient control of the hearing aid. It’s so bad it’s bordering on false advertising. If you get it to connect to your hearing aid, never ever disconnect it. It takes so much effort to pair it that it’s unacceptable. You can try a new battery, uninstall/reinstall app, connect/reconnect, power on/off, pair/repair. Nothing works and it will just all of a sudden work. My Widex has zero issues. Oh, and BAHA support is not helpful. I received a response from BAHA support. As I stated in my review, they are of no help! I get better support from my Audiologist than I do from BAHA. ### 1/5 — Please respond back *2026-03-13, version 1.2.4* Still waiting for the Cochlear baha 7 at the freeman hospital Newcastle upon Tyne UK wish you would discounted support for the baha 6 max the freeman hospital have said that the are NOT going to get the baha 7 in anytime soon so frustrating ### 1/5 — get it right *2026-02-01, version 1.2.4* 15+year user. App needs work as well as the aid . Neither keeping up with the times. ## Most praised reviews (10 highest-rated) ### 5/5 — Error *2025-07-14, version 1.2.4* Allah aşkına şu uygulamayı bir düzeltin artık ya. Telefonumla eşleşmiyor uygulama sistem uyarısı veriyor. Uygulamaya girdiğim an uygulama beni atıyor. Kaç kere sildim yükledim ya. 1 puanı bile haketmiyor uygulama. Görünsün diye 5 verdim. ### 5/5 — Won’t stay on tv streaming *2025-05-31, version 1.2.3* Every word the previous bad review stated is accurate. The Cochlear service is worse than before. It’s ridiculously expensive with no options. Scammers. Fraud and Abuse. ### 5/5 — Baha uygulama *2025-04-09, version 1.2.3* Merhaba uygulama da lisans engeli gibi bi sorun var sanırım giriş sağlayamıyorum ses ayarlaması yapamıyorum şuan ### 5/5 — Does the job *2024-10-07, version 1.1.9* Its working great so far. ### 5/5 — Noise reduction *2024-06-19, version 1.1.9* Is there any way to turn the noise reduction off on the every day setting , I hate it ,,,, responce pointless ??? ### 5/5 — Worthless *2023-12-22, version 1.1.8* The app cannot work with IPhone 15. My audiologist didn’t know, and I just discovered it after 2 full days of trying. Surely a warning from Baha would have been appropriate. Baha incompetence just cost me $1000, because now I will have to buy another phone that’s compatible, perhaps a 14. ### 5/5 — Unable to use with Shazam *2023-11-20, version 1.1.7* Unable to use this audio device with Shazam (have to disconnect the device each time) can you work on an update so we can use the audio device with Shazam please , thank you! ### 5/5 — i h *2023-08-17, version 1.1.6* it's need to be fixed it's t doesn't work it dumb and stupid 👎 please fix this problem with the app ### 5/5 — The Truth About This App *2023-08-08, version 1.1.6* I’m blind, and hard of hearing. I hear great with my new sound processors, and the app is more accessible than ever. I’m grateful to have this app, and I am glad it works well for me. ### 5/5 — Brilliant App *2022-03-13, version 1.1.2* Wow, after reading the other reviews on here I must say my own experience of this app is just the opposite of the other reviewers. I currently use the iPhone 12 Pro Max and to date I have had no issues at all. I find the app, fast, responsive and very easy to use. I will be upgrading to the iPhone 13 in a few weeks I just hope it continues to operate the same as it does on my present model. From me, it’s a big thank you and well done. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*