# Bahia Principe Hotels — user reviews > 820 indexed App Store user reviews of Bahia Principe Hotels by Piñero gestión hotelera, rated 4.40/5 from 1,953 ratings. - Source: https://appshunter.io/ios/app/bahia-principe-hotels/id1548968610/reviews - App overview in markdown: https://appshunter.io/ios/app/bahia-principe-hotels/id1548968610.md - Rating breakdown: 5★ 1,483 · 4★ 175 · 3★ 80 · 2★ 64 · 1★ 151 ## What do users think of Bahia Principe Hotels? Overall sentiment: negative **Pros** - 👍 Easy to use - 👍 Convenient for planning activities - 👍 Helpful for booking restaurants - 👍 Great for keeping everything in one place - 👍 Functional app overall **Cons** - 🐛 App freezes or crashes frequently - 🐛 Glitchy and unreliable performance - 🐛 Difficult to navigate and use - 🐛 Inaccurate or incomplete information - 🐛 Booking restaurants is challenging **Commonly reported bugs** - Unable to check in or access reservation details - Repeated errors when trying to book restaurants - Inconsistent functionality across different devices - Inability to view menus or hours of operation - Unreliable syncing of user data and reservations **Most requested features** - More detailed resort maps with restaurant locations - Integration of room service and other hotel services - Ability to easily add multiple rooms to reservations - Push notifications for upcoming activities and reservations - Better optimization for mobile devices ## Newest reviews (16 of 820) ### 3/5 — Good but needs improvements *2026-08-15, version 3.4.7* Not all information is searchable on the app and requires external sites to get information for the hotel ### 3/5 — Ok app. *2026-07-17, version 3.4.6* Very disappointed that we couldn't check in. Couldn't get reservations until we arrived. Missed out on a few restaurants that were really wanted to try. Did ask for help. They sent me to a web page. That didn't work. Got here and they said, oh you are checked in. ### 2/5 — Loading trop long *2026-07-08, version 3.4.5* Fonctionnait super bien, jusqu’à la mise à jour du 7 juillet. Prend plusieurs minutes à loader. ### 5/5 — Great App *2026-06-30, version 3.4.4* Comprehensive,easy to use full of useful information ### 2/5 — Very glitchy *2026-06-11, version 3.4.4* Rarely loads on first try. Often have to close out app completely, re-open then refresh until it loads. Could not access full app until I was at the resort, even in the 10 day window so we were not able to pick any dinners ourselves. On resort wifi, the app rarely works. ### 4/5 — Best attention to detail *2026-06-09, version 3.4.4* This is the 3rd time we have booked a stay at Bahia Principe Coba, even though we have seen some changes the meaning still is to make people happy, we love all the infrastructure you offer, and your superstar staff, Don Jose , don Abraham, don Manuel, at the lobby entrance and transportation, Karen and Jeremias, at the restaurant, Irazu at the front desk and Mateo at customer service are some of the wonderful people we have met and enjoyed being attended by. Thanks for all your ways to make our stay an unforgettable time. ### 5/5 — Amazing Akamul *2026-06-02, version 3.4.3* Beautiful resort ,great staff , could not fault it ### 5/5 — Excelente *2026-06-01, version 3.4.3* Excelente ### 2/5 — Not user friendly *2026-05-31, version 3.4.3* We have loved our time at the resort. This review is only for the app. Room service button only worked 2/7 days. Activities were impossible to figure out location. The map is confusing to figure out where dinner reservations are. There is a certain time in the day before midnight where all planned activities disappear. We would have loved more info on restaurants such as hours & what is available during certain times of the day. Many time we showed up to eat and our timing wasn’t right. ### 5/5 — Easy to use App *2026-05-25, version 3.4.3* First time using this app, restaurants easy to book and room preferences easy to request. I like the idea of being able to check in before you arrive so you can make your reservations in advance. One less thing to have to think about. ### 5/5 — Making the most of your holiday *2026-05-24, version 3.4.3* Easy and effective way to make bookings to ensure you have exactly what you want. Great system ### 5/5 — Felix campos *2026-05-20, version 3.4.3* Very easy to use ### 4/5 — Amazing *2026-05-18, version 3.4.3* Amazing hotel amazing location for a pool holiday with a great beach to walk on beach swimming let’s it down but the rest makes up for that ### 4/5 — App is quite good - but sometimes in Spanish such as the Spa information *2026-05-17, version 3.4.3* Rating the App only ### 5/5 — Punta Cana Ambar *2026-05-16, version 3.4.3* The hotel was absolutely beautiful. Desiree at the pool, Ela at the buffet and Robert at the hotel lobby bar were the absolute best!! They made us smile and laugh every day! ### 5/5 — Meilleur prix *2026-05-11, version 3.4.3* Meilleur qualité prix ## Most critical reviews (10 lowest-rated) ### 1/5 — Does not work *2026-08-21, version 3.4.7* Nothing on the app works. I can’t check in. ### 1/5 — Doesn’t work *2026-07-20, version 3.4.6* It works well to book your stay. Once you are in the hotel and try to see you bookings- forget it. Never open. Vers disappointing ### 1/5 — Overly Complicated *2026-07-18, version 3.4.6* I have a booking for 5 people on the old system and the Hyatt system won’t recognize it, and I can’t get reservations for dinner for our entire 8 person group. Plus the lack of BP access makes you email the contact page to check in. No idea if the can do dinner reservations for us all. To do dinner reservations on the app you have to add the other reservation numbers individually for each dinner booking. Ugh! ### 1/5 — App Issues *2026-06-22, version 3.4.4* Having issues with the app. It won’t let me click on anything. Trying to reserve à la carte for dinner and I don’t have many options. Disappointed and off to a bad start. ### 1/5 — App not good *2026-04-23, version 3.4.2* Hotel not great ### 1/5 — Check in *2026-04-13, version 3.4.2* App does not work properly hasn’t worked for me or any of my friends trying to use the app for early check in please fix these problems ### 1/5 — Needs improvement *2026-04-09, version 3.4.2* This app doesn't let you know anything before you are at the hotel. We missed all à la cartes because they were fully booked before we could book anything prior to arriving. They need to fix this asap for the amount of money you pay to stay here and not have an resos ### 1/5 — Very poor app *2026-03-31, version 3.4.1* Not user friendly at all ### 1/5 — App won’t open *2026-03-24, version 3.3.3* App fails to open. It used to work two years ago. ### 1/5 — Not working *2026-03-19, version 3.3.3* The app does not seem to be working. Trying everything I can to trouble shoot but nothing seems to be working. Is there a bug? ## Most praised reviews (10 highest-rated) ### 5/5 — Efficient and fantastic *2026-08-22, version 3.4.7* The app allows you to check in before arriving and look at what is happening entertainment wise and what is available on the menu in the al a carte restaurant and choose your bookings even before you have arrived which is fantastic! ### 5/5 — Helpful app *2026-08-21, version 3.4.7* Very good app that you can do booking of every restaurant and also sort out your night with full listings and you can set reminders for them too ### 5/5 — Great Stay *2026-08-18, version 3.4.7* Upgraded free of charge and looked after extremely well throughout our stay ### 5/5 — Liza forshaw *2026-08-17, version 3.4.7* Excellent ### 5/5 — Great app, everything you need and easy to navigate! *2026-08-14, version 3.4.7* All info on there ànd very easy to use! ### 5/5 — Really easy to use *2026-08-14, version 3.4.7* Really easy to use and great access to see what’s on, book reservations and more ### 5/5 — JG *2026-08-04, version 3.4.6* Awesome resort!! ### 5/5 — Great service *2026-07-17, version 3.4.6* Amazing place for family and friends ### 5/5 — Très bien *2026-07-16, version 3.4.5* Pratique! Merci ### 5/5 — Super App *2026-07-03, version 3.4.4* Fonctionne tres bien. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*