# Baja Fresh — user reviews > 114 indexed App Store user reviews of Baja Fresh by Kahala Management, L.L.C., rated 4.52/5 from 1,758 ratings. - Source: https://appshunter.io/ios/app/baja-fresh/id658240462/reviews - App overview in markdown: https://appshunter.io/ios/app/baja-fresh/id658240462.md - Rating breakdown: 5★ 1,410 · 4★ 141 · 3★ 44 · 2★ 33 · 1★ 126 ## What do users think of Baja Fresh? Overall sentiment: negative **Pros** - 🚀 Fast and easy to use - 👍 Great food quality - 🤝 Helpful staff and management - 💰 Good value for money **Cons** - 🐛 Frequent app crashes and bugs - 🔒 Unable to use gift cards or rewards - 📍 Inability to select or change location - 💳 Payment issues and errors - 🤔 Confusing or unintuitive UI - 🕰️ Order timing and pickup problems **Commonly reported bugs** - App crashes when trying to use coupons or rewards - Unable to log in or create an account - Order placement and checkout issues - Incorrect or missing menu items in the app **Most requested features** - Add Apple Pay or other digital payment options - Improve rewards program integration - Allow customization of orders - Enhance location selection and management - Provide better communication on order status ## Newest reviews (16 of 114) ### 2/5 — Website shows wrong opening time *2026-01-21, version 7.9.1* Website is wrong, they don’t open until 11:00am but the food is tremendous!!! ### 2/5 — The App *2025-10-08, version 7.9.1* The App is awful. Food is decent for fast food. ### 3/5 — Great app but glitchy *2025-09-07, version 7.9.1* Intuitive but crashes mid-order ### 2/5 — Payment error *2025-08-05, version 7.9.1* I have the latest iOS and always get a payment error at the end. I’ve tried deleting the app and reinstalling and doesn’t work. I have no issues with my internet connection either. ### 1/5 — Garbage app *2025-05-18, version 7.9.0* Payment keeps timing out. Used to work, now is garbage. So bad I just order from chipotle instead. ### 1/5 — Unusable *2025-04-15, version 7.9.0* Can’t choose the store near me. This app is not useable at all. ### 2/5 — Food is good application is horrendous *2025-03-26, version 7.9.0* The absolute WORST app I’ve used for ordering food. Just refuses to work I don’t think I’ve ever successfully ordered through the app. Today I ordered and it said my order didn’t go through so I went and ordered through the website and surprise surprise it doubled my order. Absolutely ridiculous, you can tell how cheap this corporate is by how little money and effort they put into their app. Some people don’t have the money to waste 30 extra dollars on food that they don’t need. ### 1/5 — Location *2025-03-09, version 7.9.0* It won’t let me choose a location. I uninstalled and reinstalled and it still doesn’t work. ### 1/5 — Missing Warwick Rhode Island *2025-01-22, version 7.9.0* It’s been more than a month now and you still don’t have Warwick location in your app. 🤦‍♂️ ### 1/5 — The worst app on the Web! *2024-12-23, version 7.9.0* They keep sending me email I can’t use. Every time I try. I have to reset my password or they don’t recognize my my email. ( Which they send me emails too. Dumber than dumb.) ### 2/5 — Wrong items *2024-12-03, version 7.9.0* I ordered a Baja chicken burrito and a Baja shrimp burrito and they were even labeled properly but when I got home, I had a Baja shrimp burrito and a Baja steak burrito ### 1/5 — Never ever works *2024-11-15, version 7.9.0* I've been patient with this app for a couple years. I have several restaurant apps. I get that food people are not always the best app makers. But this app has just one job and it functions maybe 5% of the time. So frustrating because it could save me a lot of time of it just worked. ### 4/5 — Could be 5 stars *2024-11-02, version 7.9.0* I love Baja Fresh as a restaurant. Great food, great salsa, quality ingredients. The previous versions of this app were generally great, however there’s some issues with the latest version that are rather large peeves of mine: I would knock off a star for this, but I understand transient failures happen. The app is oddly sluggish, and the biggest issue is when submitting my order tonight, it gave me an error after attempting Apple Pay. I *almost* tried again before I luckily got an email and text confirming my order (the app still doesn’t thing I submitted an order). Maybe an internet burp tonight, maybe an app issue, idk. The names of some of the salsas changed and I literally have no idea what hot salsa I’m getting with my order. My favorite used to be called 6-chili, and now there isn’t one as an option. 50/50 gamble if I’m getting my favorite with my order tonight. Changing from pickup to delivery is very much *not* intuitive, and wiped my cart to boot. I didn’t change locations, just order type, so there was no reason to wipe my cart. Probably my biggest frustration with the app so far. ### 1/5 — Purchased burrito *2024-10-05, version 7.9.0* I paid $14.99 but too small burrito they served me. I never complained to food but this one was so bad. If I paid $7.99 I don’t complain about it. ### 2/5 — This app is terrible *2024-09-26, version 7.6.3* For one it doesn't let me select the Baja Fresh that is closest to my job. When I try to scroll down the list locations, it's buggy and will not scroll beyond the first two options. I've allowed it to log my location to give me Baja Fresh locations closest to me but low and behold I'm getting options about that go out of my way when there is a Baja Fresh close to where I work. That might sound lazy, and you can say just walk but when I'm busy and work and want to put in an order and have it done before I get there because I don't want to go to the restaurant order there and have to wait any longer and take time off of my break, it's a real inconvenience. Please fix this app. It also had issue with my using my primary email to sign up, some character issue that no other site or app seems to have with that email. Please fix this app. ### 1/5 — I hate this ap but love Baja Burritos *2024-09-24, version 7.6.3* This app is constantly messing up. No good. I literally HATE this ap. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst app ever *2026-08-01, version 9.0.9* I can never get into the app. I’ve tried at home, out and about and even in your restaurant and I get a blank screen. Updated, still blank. I have to go to the website to order. Pointless! ### 1/5 — Won’t open *2026-07-13, version 9.0.9* I LOVE the good at my local Baja Fresh. I HATE this app. When I select it, I briefly see the opening page & then it goes to a completely white screen & doesn’t do anything else. I have a purchase receipt I want to add for rewards - but can’t! I wish I could give this app negative points! ### 1/5 — Worst app *2026-05-23, version 9.0.7* I can never get into this app. I’ve tried so many times, 5G, at home on WiFi- never works. It’s pointless. ### 1/5 — Worse and worse *2026-04-28, version 9.0.6* Every time they update this app it gets worse. Terrible UX ### 1/5 — Can no longer special order *2026-02-10, version 9.0.1* With the latest app update, there is no longer a way to request “no cheese” for my lactose intolerant kid, so now I cannot use the app. ### 1/5 — App Does Not Allow You to Use Gift Cards *2025-12-17, version 7.9.1* Unfortunately the app will not accept any gift card. The error message, “The card balance was not retrieved,” despite multiple attempts and confirming the correct gift card number was entered correctly. ### 1/5 — This app is not good *2025-10-24, version 7.9.1* I think every issue I could have, I had. It wouldn't accept my account, my card, apple pay, and then after it charged my card it wanted me to complete the same transaction AGAIN. Not to mention it takes my SSN (not actually) just to make an account. ### 1/5 — Hilarious *2025-07-17, version 7.9.0* Just another review, this time about the developer response. The last update to this app was 9 months ago. My iPhone is newer than the app. The OS is up to date. I installed it long after the last update. So of course this app barely works (read all the critical reviews) and the response is to update the phone and reinstall the app. I see the same response being given over and over for the last year. ### 1/5 — App doesn’t work *2025-07-14, version 7.9.0* I try to sign in. Says wrong password. So I selected forget password. I enter my email address, it says email is unknown. So I try to just create an account just in case. It says this email has an account. Ughhh I’d give it 0 stars but it doesn’t allow me. It’s like they don’t want us to get rewards. ### 1/5 — Useless app *2025-06-19, version 7.9.0* Baja Fresh offers good food but when it comes to promotions, the app is unusable as some of its stores do not accept rewards. So there is no use of the app except for ordering. There is no incentive to use it at all. ## Most praised reviews (10 highest-rated) ### 5/5 — Love the update!! *2026-05-11, version 9.0.7* I love the new update! The app looks so much better and it’s smoother to use!! ### 5/5 — Baja Ensalada *2026-01-18, version 7.9.1* Delicious,fresh ingredients with generous grilled chicken. ### 5/5 — Great Burrito *2025-05-31, version 7.9.0* Wonderful!! The way it’s meant to be! ### 5/5 — Bring your family *2024-10-23, version 7.9.0* Brought my Spanish speaking family an they loved it. Dora, our cashier was so helpful speaking both languages an making our visit easy an enjoyable. Food was 10/10 hot and delicious. ### 5/5 — 🌮 *2024-08-08, version 7.6.2* good app & good food ### 5/5 — Great Tacos *2023-10-22, version 6.2* Baja Taco made with succulent chicken fresh tortillas excellent ### 5/5 — Great food, great managment *2022-12-10, version 6.0.4* We enjoy the Baja Fresh menu and our local Baja Fresh is under the BEST management by Eric! Thank you! ### 5/5 — Food order *2022-12-01, version 6.0.4* Great service! ### 5/5 — Awesome! *2022-10-28, version 6.0.4* Excellent Food and Service!!!! ### 5/5 — Baja Fresh App *2022-10-02* The new released version of the Baja Fresh app does not work. It crashes when you place your order. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*