# Bajaj General — user reviews > 31 indexed App Store user reviews of Bajaj General by BAJAJ GENERAL INSURANCE LIMITED, rated 2.90/5 from 17 ratings. - Source: https://appshunter.io/ios/app/bajaj-general/id982500448/reviews - App overview in markdown: https://appshunter.io/ios/app/bajaj-general/id982500448.md - Rating breakdown: 5★ 4 · 4★ 5 · 3★ 1 · 2★ 0 · 1★ 7 ## Newest reviews (13 of 31) ### 1/5 — NEVER BUY *2025-11-12* Very poor customer support experience. I was given an insurance policy through my HDFC credit card without my clear consent, and when I contacted Bajaj Allianz to cancel it, there was no proper response from their team even after multiple emails and calls. It’s extremely disappointing that such unauthorized policies are being processed and customers are made to pay EMI without approval. The support team doesn’t respond on time, and the complaint process is very slow. I strongly advise others not to buy or activate any policy through third-party offers or credit card calls. Always verify carefully — Bajaj Allianz needs to improve transparency and customer service urgently. **Developer response:** Hi, we are sorry for the trouble you've faced. Request you to share your email ID, contact, and policy number via Instagram DM on our official handle @bajajgeneralinsurance so we can quickly resolve your issue for you. Please do mention the Reference No. BA - 6029, while sending in your details. Caringly Yours! Team Bajaj General Insurance ### 1/5 — Worst app *2025-10-16, version 5.1.0* The app is so buggy. Don’t understand what the developers and testers are doing at the backend. ### 1/5 — Poor and bad customer support. Just cut the call and don’t take any policy through HDFC *2025-09-30* I have taken this plan through HDFC. The Hdfc sales person told me that you can cancel within 15days and will get full refund. And they have told this plan got benefits and you will get to know full benefits when you take the plan. So i took and i didn’t like them as they are of no use to me. So i checked with both hdfc and bajaj team to cancel. The best part both are saying it cannot be cancelled from their end. Its been more than 10 days i have applied for cancellation and i still get same copy paste message “our team will get back with you in 24 hours” and they never get back until i check with them. Even i called the customer support i have been in the call for 1 hour waiting 🥱. After a lot the explanation they gave was, it was done through hdfc and i need approval from hdfc to cancel. I mean what ?!! I am a customer of the plan who is HDFC?! He is just a mediator who brought you customer why do you need approval from hdfc?! Anyways don’t fall for the trap, unless you are knowing all benefits and its useful to you. Savdaan rahe satark rhe! Jai hind ! **Developer response:** We are sorry to hear about the issue you’re facing with the app. Please share your concern along with the error screenshot via Instagram DM on our official handle @bajajallianzgeneral and mention this verification code 5788 in the subject line. We’d be happy to help. Caringly yours, Team Bajaj Allianz General Insurance ### 1/5 — Unsupportive App *2025-09-19* Trying to raise a reimbursement claim for OPD from last four days, but the new updated mobile app is not supportive. All the required details asked on the first page is not getting saved Neither after clicking the next button, upload document page is not getting loaded. The only message on the screen I can read is please wait. We are working on your application . Also, the support team or contact us tools are managed by AI, which is not understanding my problem. Tried connecting them Via phone via WhatsApp and by email, but since last four days, my query is unsolved and the app is sending me a message that we have solve your query and asking me to provide review and ratings. There should be some kind of customer support on call, even though after connecting from various sources from last four days, I haven’t received any call. I am struggling to apply and claim for my reimbursement. **Developer response:** We are sorry to hear about the issue you’re facing with the app. Please share your concern along with the error screenshot via Instagram DM on our official handle @bajajallianzgeneral and mention this verification code 5766 in the subject line. We’d be happy to help. Caringly yours, Team Bajaj Allianz General Insurance ### 1/5 — Totally fraud *2025-08-18* I renew my two wheeler policy through this app apply all procedure as per asked by app and payment has made successfully after that policy didn’t renew, contact customer support and he confirmed that complaint raised,you will received a call or mail for payment validation you have to share payment screen shot and after that , i made many call to customer care there is no any response nor received call from customer support it’s totally fraud. They are looting customer hard money. **Developer response:** Hi, we are sorry for the trouble you've faced. Request you to share your email ID, contact, and policy number, along with the error screenshot via Instagram DM on our official handle @bajajallianzgeneral so we can quickly resolve your issue for you. Please do mention the Reference No. BA - 5611, while sending in your details. Caringly Yours! Caringly yours, Team Bajaj Allianz General Insurance ### 1/5 — Non supportive team *2025-07-29, version 4.1.5* They entertain you only till you purchase the policy, not after that… worst policy ever for individuals ### 1/5 — Worsttttt *2024-11-26, version 3.6.9* Worst app, i would like to give stars in negative if available. ### 1/5 — Worst health insurance company *2024-06-05* I am one of the frustrated customer of Bajaj Allianz Health Insurance, Bajajfinserve Health limited . I have raised one claim for lab test which was prescribed by bajaj ti-up doctor. First time claim was rejected by saying doctor degree not available in prescription which was incomplete investigation. Later on i have highlighted the degree on same prescription than thay have re-opened it. Second time thay have rejected by saying this is pre-existing disease. Again I wrote a mail and asked them about pre-existing disease name than again they have re-opened the claim because they didn’t have answer of it. Third time again they have rejected my claim by saying no edited documents shared. Again I wrote a mail and also contacted customer care through call but till date i have not received any response from mail team and customer care team already 4-5 days past. This Bajajfinserve Health limited and Bajaj Allianz Health Insurance is the worst health insurance company in India market. They are doing as they want. Doesn’t matter about customer and documents which is provided by customer. Requesting people not to buy this company insurance plan. They have only fake commitments during sell. **Developer response:** Hi, we apologize for the unsatisfactory experience. Kindly share your concern at bagichelp@bajajallianz.co.in and mention this verification code BA-4437 in the subject line. We would be happy to follow up. Caringly yours, Team Bajaj Allianz General Insurance ### 1/5 — HORRIBLE *2024-04-27* I have applied for motor cycle insurance on 14 apr 24 through this app. Didnt got any update on policy or its documents other than the payment confirmation receipt for 10 days. when i approached the customer care they said my kyc is not update hence policy wont be generated and asked me to send pan card and aadhar card. Instantly i forwarded them to the asked email id on 25 apr 24. your team asked me to wait for 24-48. Now today when i asked to the customer care about update on the policy generation and its documents. Mr Ramakant he is not at all bother to listened to my words and asked me to wait till 7.30pm or so today. till then if not resolved then again have to raise the compliant. i said its been 2 days already and if at all any doubt or query related to document is there then i can resolve it now and kindly provide me with the policy now as its already been 12 days of it. But he didnt listen to my words and asked me to wait for another 4 hours. as it mail i have sent may take 48 hours to respond. Is this a joke? i am telling him i am not having motorcycle policy and riding my bike without insurance on road since 12 days and he is asking me to wait. really is this the service i should expect from your esteemed organisation? **Developer response:** Hi, we regret the inconvenience you had to face. Kindly share your concern at bagichelp@bajajallianz.co.in so we can assist you and please mention this verification code BA-4344 in the subject line. Caringly yours, Team Bajaj Allianz General Insurance Caringly yours, Team Bajaj Allianz General Insurance ### 1/5 — Worst customer service *2024-04-09* The app doesn’t update the new policy when there is an existing one that gets expired. Also, adding new policy is making very impossible and you cannot view your claim details discharge summary or any of the itemised bill here. Not sure why this application is created for the users. If it’s s not user-friendly or if it doesn’t give the required information it’s useless, I used MediBuddy where I can view and see all the details regarding to my claims and downloaded it. highly disappointed with this Bajaj alliance policy. **Developer response:** Hi, we apologize for the unsatisfactory experience. Kindly share your concern at bagichelp@bajajallianz.co.in and mention this verification code BA-4321 in the subject line. We would be happy to follow up Caringly yours, Team Bajaj Allianz General Insurance ### 1/5 — Fraud Insurance Company *2022-08-29* Hey Everyone this is my Suggestion to all of you that do not buy any type o policy from bajaj they cheat you when you need. I purchase policy February 2022 and this month August when i file claim related to Chest infection which is justify but Bajaj Allianz company did not approve my claim, still after 22nd days i did not receive any kind of letter or mail related to my policy when i trying to call customer support they told me to contact with agent when i call to agent he said sent me documents let me see from 1st day to still 22nd day he always said i am verifying your document i am frustrated and now i file a case against This company in consumer court. ### 1/5 — Poor claim processing *2022-06-06* Very poor service with claim processing. I had already submitted the hard copies of claim related documents to bajaj allianz nearest branch and i have received file inward no. but still i am receiving mails saying to upload the documents. After repeatedly calling to customer care they just take the complaint give complaint no. and ask to wait saying that we are escalating the matter to higher authorities but even after 15 days there is no reply. Very poor service. ### 1/5 — Unprofessional organisation *2022-05-21* I have been struggling to get my reimbursement for last 2 months with bajajallianz and have gone sick and tired of sending my reports and invoices multiple times. This company has majorly screwed up with my documentations and so much so that even the customer service representative gave up on retrieving correct information. My more than a lakh rupees have been stuck with them and they have been crediting the same in instalments for reasons unknown. And even now they keep asking for invoices whenever i try and follow up. A very unprofessional and incompetent organisation. I would sincerely advise not to have any insurances with bajaj allianz. Am just waiting to get over with it. Trulydisappointed. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst UI for accessing Fitpass within the app *2026-08-21* It is not easy to access gym pass of Fitpass, if you buy within the app. You need to go to purchases, check for purchase then access from there. Top screen of Fitpass is always hidden under the carefit banner, so you can’t access the edit, search and back buttons of the Fitpass. Moreover, when you book a workout, and you open the camera for scanning QR, it just shows a blank white screen and doesn’t scan at all. Had to uninstall and reinstall the app about 3-4 times to access that once. Standing outside the gym just doing this for about half an hour. Worst experience ever. And no support available on such an issue from either. Fitpass customer service directs you to Bajaj Customer Service and they are unresponsive. **Developer response:** Hi, we are sorry for the trouble you've faced. Request you to share your email ID, contact, and policy number via Instagram DM on our official handle @bajajgeneralinsurance so we can quickly resolve your issue for you. Please do mention the Reference No. BA - 7353, while sending in your details. Caringly Yours! Team Bajaj General Insurance ### 1/5 — Payment deducted, but policy not renewed *2026-08-13* Very disappointing experience. The payment for my car insurance renewal was deducted from my account almost 1 week ago, but my policy has still not been renewed. I have not received the updated policy document or any proper status update from customer support. Despite following up, there has been no clear resolution. Payment-related issues should be handled much faster, especially when insurance coverage is involved. Very poor customer support and service experience. ### 1/5 — Hopeless App *2026-07-29, version 5.6.11* Poor service ### 1/5 — Worst App *2026-07-06, version 5.6.10* Just selling.. no services ### 1/5 — If possible I would have given NEGATIVE rating *2026-06-13* I haven’t experienced any other pathetic app than this. Rather than explaining everything, I would say, the app is NOT user friendly at all. Moreover, the useless customer care, which is almost impossible to connect, is only meant to provide an email address. For eg: you raised a query/concern regarding booking lab test, the executive will say “I’m from OPD department. You raise a query/concern for OPD, the executive will reply “I’m from lab test department. And remember, you can’t talk to them whenever you want, first, you make a missed call, then they will respond whenever they feel like calling in 24 hrs. If you miss their call, they simply send a message “tried calling you but you didn’t reply” OR if you managed to pick their call, they will answer what I said before. In a nutshell, their process is lengthy, frustrating and is not of much use. My advice, one should not keep BAJAJ HEALTH as their primary Health Policy. Rest, my empathy is with the policy holders. **Developer response:** Hi, We would really like to examine the issues you are facing. To help us prioritize this, please send in your email ID, policy and contact number via Instagram DM on our official handle @bajajgeneralinsurance, so that we can help you further. Please do mention the Reference No. BA - 7027, while sending in your details. Caringly yours, Team Bajaj General Insurance ### 1/5 — Incredibly frustrating experience – Bugs make it unusable *2026-06-09* I am deeply disappointed with the user experience of this app. Even for someone who is tech-savvy, the layout and navigation feel unnecessarily complicated. However, the constant technical glitches are the biggest issue: 1 Session Timeout Bug: The app constantly logs me out. Even if I just logged in 5 minutes ago, it forces me to do a fresh login almost every single time I open it to check a detail. 2 Data Fetching Failure: When I click on my policy to view member details, it completely fails to fetch the information. The only workaround that works is force-closing and reopening the app 5 to 6 times, which is ridiculous. An insurance app needs to be reliable and accessible in crucial moments. Right now, this is one of the worst app experiences I’ve had. I hope the developers release an update to fix these data retrieval and login stability issues soon. **Developer response:** We are sorry to hear about the issue you’re facing with the app. Please share your concern along with the error screenshot via Instagram DM on our official handle @bajajgeneralinsurance so we can quickly resolve your issue for you. Please do mention the Reference No. BA - 7005, while sending in your details. Caringly Yours! Caringly yours, Team Bajaj General Insurance ### 1/5 — Bad experience *2026-05-24, version 5.6.5* When i try to login in app by enter the OTP it never works. It process the otp but not successfully login. ### 1/5 — Waste App *2026-04-30* The Bajaj Allianz Insurance App is honestly one of the most frustrating apps I’ve used in a long time. For a company of this scale, the app feels completely outdated. This isn’t a modern smartphone experience. It feels like something built decades ago and never meaningfully upgraded. The biggest issue is basic usability. Even after logging in, the app forces you to manually add your policy by entering details like policy number and exact premium amount, including decimal values. If there’s even a minor mismatch in the amount, the app simply fails to recognize the policy. That’s not just inconvenient, it’s poor design. A user should not have to struggle with precision inputs just to access something they already own. There are far simpler and smarter ways to validate policies. The interface itself is clunky, unintuitive, and far from user-friendly. Navigation is not smooth, and nothing about the experience feels optimized for a modern app. Given the resources this company has, this level of product quality is disappointing. The current rating reflects that, and unless there’s a serious rethink of user experience and functionality, it’s hard to see this improving. Right now, this app feels more like a legacy system forced onto a smartphone rather than a product built for users. **Developer response:** We are very concerned to hear this. Request you to elaborate on your query, along with your email ID, policy & contact details via Instagram DM on our official handle @bajajgeneralinsurance so we can quickly resolve your issue for you. Please do mention the Reference No. BA - 6823, while sending in your details. Caringly yours, Team Bajaj General Insurance ### 1/5 — Unfit for production. Low build quality and extremely regression heavy. *2026-01-31* Even basic functionality like login and logout does not work properly. Every time you clear the cache, you are forced to log in again, and the same issues repeat endlessly. The form section is even worse. You receive incorrect outputs despite entering valid and accurate information. The e-KYC feature is completely broken—no matter how many times you try to verify, it simply does not work. I was forced to complete e-KYC via the web application, but that is also buggy. Some features work in the mobile app but not on the web, while others work on the web but not in the app. In the end, both platforms are unreliable and poorly tested. I genuinely do not understand how this app was approved for public release. It feels unfinished and unfit for real users. **Developer response:** We are sorry that you are experiencing some troubles with the app. Please share with us your email ID, policy & contact details via Instagram DM on our official handle @bajajgeneralinsurance so we can quickly resolve your issue for you. Please do mention the Reference No. BA - 6402, while sending in your details. Caringly yours, Team Bajaj General Insurance ### 1/5 — Unethical and Unreliable : My worst experience with Bajaj Insurance *2025-12-12* Bajaj General Insurance has been a complete disappointment when it comes to transparency and customer care. At the time of purchasing the policy, OPD consultation reimbursement was clearly included. However, without any prior intimation, notice, or even a simple SMS, they silently removed this benefit. Making changes to policy features without informing customers is not just irresponsible—it’s unethical. What makes it worse is that Bajaj never bothers to notify customers about such critical changes, yet they have no hesitation in relentlessly calling multiple times when it’s time for policy renewal. The double standards are shocking: zero communication when benefits are reduced, but constant harassment when they want your money again. If this is how Bajaj General Insurance treats loyal customers—by quietly downgrading coverage and offering no transparency—then it’s hard to trust them with something as important as health insurance. Highly disappointing experience. I would not recommend them to anyone looking for a reliable and honest insurer **Developer response:** Hi, we are sorry for the trouble you've faced. Request you to share your email ID, contact, and policy number via Instagram DM on our official handle @bajajgeneralinsurance so we can quickly resolve your issue for you. Please do mention the Reference No. BA - 5094, while sending in your details. Caringly Yours! Caringly Yours! Team Bajaj General Insurance. ## Most praised reviews (8 highest-rated) ### 5/5 — Insurance App *2026-07-27* The Bajaj General Insurance app is simple, fast, and easy to use. It makes it convenient to manage insurance policies, download policy documents, renew plans, and raise claims from one place. The interface is user-friendly, and the overall experience is smooth and hassle-free. A great app for managing insurance needs efficiently. Highly recommended! **Developer response:** Hi, Thank you for your kind review, knowing that our services have met your expectations makes us happy! Covering You with Care, Team Bajaj General Insurance ### 5/5 — One stop solution for insurance *2024-04-23* With Caringly Yours Insurance, I get more than just coverage; I receive personalized protection tailored to my needs. The app's intuitive interface and comprehensive options make navigating insurance a breeze. Plus, the personalized assistance ensures I'm never alone in the process. Highly recommend for anyone seeking reliable insurance with a personal touch **Developer response:** Hi, thank you for your kind words. We appreciate you sharing your positive experience with us. Covering You with Care, Team Bajaj Allianz General Insurance ### 5/5 — Good helpful app *2017-09-16* Works like a charm. Recently downloaded and added 2 different types of policies health guard and motor car. Very useful app and no need to store any hard copy of policy when its available at the tip of your finger. Renewed my policy from the app itself. Had held 1* for the same now reviewed to 5*. Keep up the great work. ### 3/5 — Useful but need improvements *2026-01-07* The app is very useful for raising claims and other details. App is loaded with too many features and sometimes their internal features are not linked. Like I can see my policy details in the app and able to raise claims but when it comes for policy renewal it says that policy doesn’t exist. When I try to add again, it says policy already exists creating a never ending loop **Developer response:** We'd really like to review this further. Request you to share your email ID, contact, and policy number via Instagram DM on our official handle @bajajgeneralinsurance so we can quickly resolve your issue for you. Please do mention the Reference No. BA - 6304, while sending in your details. Caringly Yours! Caringly yours, Team Bajaj General Insurance ### 2/5 — Solutions??? Wo kya hota hai *2026-02-20* I am afraid to say that my months long query/concern is still pending even after receiving numerous calls & mails for updated endorsement for my changed number. I am sharing the screenshot for both numbers. The new number is still a Guest for your app whereas the old number is still active on the app. My concern is to change the number on app as well so that in case of auto log out, I can get the OTP. For GOD's sake… stop doing this mental harassment. I am tired of writing mails and waiting for updates. **Developer response:** We are sorry to hear about the issue you’re facing with the app. Please share your concern along with a screenshot of the error and your email ID, policy & contact details via Instagram DM on our official handle @bajajgeneralinsurance so we can quickly resolve your issue. Please do mention the Reference No. BA - 6491, while sending in your details. Caringly yours, Team Bajaj General Insurance ### 2/5 — Useless app *2025-09-14* Update: even after writing mails and following up and talking to your customer care, your customer care is seemingly useless as they don’t have visibility to most of the issues. The policy has not been issued even after 4 days of payment being made. No one at a level above takes note of these things in addressing these. Pretty sad. Others like HDFC, SBI are much better. You can not renew the policy using this app. Customer service is also too sluggish to understand the concerns. **Developer response:** Hi, request you to elaborate on your concern in detail and along with your email ID, contact, and policy number via Instagram DM on our official handle @bajajallianzgeneral so we can quickly resolve your issue for you. Please do mention the Reference No. BA - 5719, while sending in your details. Caringly yours, Team Bajaj Allianz General Insurance ### 2/5 — Give a second thought before downloading. *2022-04-13* Please don’t use this app to check for a quote of any kind of Policy. They would chase continuously and would make your life hell. I was casually checking for health policy just to see the comparison with my corporate policy and just after few minutes I started getting continuous calls. Even after numerous requests and feedback they have not activated my DND request. Only use this to view details of your existing policies and if you don’t have one then please give a second thought before downloading the app. ### 2/5 — Need improvements a lot. *2020-07-09* Rated 2* App is not very user friendly. 1. User has to be able to see clearly that which are all document already submitted successfully or there has been some failure. 2. Instructions given before proceeding to upload documents, are little bit different when we start actual upload of jpeg files. As per guidelines from Bajaj people I was instructed to upload only upload jpeg format files though we have pdf upload option available, which is really very bad. 3. After we upload documents or any type of action performed, we should get notified about the same saying which all documents user has uploaded recently and also should be able to see existing files uploaded. In case after doc recovery team finds some deficiency in the documents and we notified from them then we should be able to see and verify their expectations which will help us to proceed further and make required corrections in the documents. 4. There is no such screen or progress bar available to validate if user’s action were successful or failure. 5. Buttons does not seem to be relevant such as if I want to see existing claims, then I need to look for Make Claim -> My Claims. 6. Earlier claim register process was a pain for other than network hospital when I used this app for the first time. 7. +ve review - app is faster. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*