# BaladiMart: Grocery — user reviews > 55 indexed App Store user reviews of BaladiMart by baladi express, rated 2.69/5 from 183 ratings. - Source: https://appshunter.io/ios/app/baladimart-grocery/id1635029670/reviews - App overview in markdown: https://appshunter.io/ios/app/baladimart-grocery/id1635029670.md - Rating breakdown: 5★ 68 · 4★ 6 · 3★ 9 · 2★ 9 · 1★ 91 ## What do users think of BaladiMart? Overall sentiment: negative **Pros** - 💰 Affordable prices and good savings on groceries - 🚀 Fast delivery when working properly - 🆓 Free delivery option available - 📦 Good product quality and freshness - 👍 User-friendly interface when functioning - 💳 Convenient online ordering system **Cons** - 🐢 Extremely slow and delayed deliveries (1-3+ hours) - 📞 Poor customer service and unresponsive support - 🐛 App crashes and freezes frequently - 🔔 Excessive push notifications with no control options - 📍 Inaccurate location/address mapping issues - ⚠️ Old/expired products delivered - ❌ Missing items in orders - 🔍 Search functionality causes app crashes - 💳 Unexpected delivery fees despite claims - ⏱️ Inaccurate delivery time estimates - 🚫 Discount codes not applied properly - 🛒 Cart empties when using search bar - 📱 App performance lag and slow processing - 🚗 Reckless driver behavior reported - 🎯 Order instructions not followed **Commonly reported bugs** - App crashes when opening search bar - App crashes when selecting restaurants - Cart clears unexpectedly during navigation - System errors when adding items to cart - Login issues on both app and web versions - App freezes and becomes unresponsive - Discount card not applying to orders - Items stuck in cart for extended periods - Slow app performance and processing delays **Most requested features** - Push notification filtering and control settings - Real-time order tracking with live map - Direct customer service chat or contact option - Multiple payment methods (Apple Pay, bank cards) - Free delivery threshold based on order amount - Production date selection for perishable items - Ability to pause app notifications without uninstalling ## Newest reviews (15 of 55) ### 4/5 — Bad and good *2025-05-19, version 4.0.1* The service is great. The items quality and grocery freshness is awesome, but the only annoying part is the huge number of useless pushing notifications and there is no option to filter out what messages I do need and what I can stop. Do I need to delete the app after delivering my items and download it again whenever I need to order again?? Because there is no other way to stop the annoying push notifications ### 1/5 — Discount card is not applied *2024-02-21, version 2.2.4* I have a discount card that is { Testaahel } for a discount, but it has not been applied ### 1/5 — سيئ جداً *2024-02-11* دائما يتأخرون في الطلب ، ليس عندهم مهنيه في التعامل مع المتعاملين وخدمة عملاء سيئة ولا يردون على الاتصال ولا يردون على مواقع التواصل وجاري مسح البرنامج **Developer response:** عميلنا العزيز نعتذر عن أي ازعاج أو مشكلة قد واجهتكم على تطبيقنا، نسعى دائماً لتقديم أفضل خدمة ممكنة لعملائنا. يرجى تزويدنا بالمزيد من المعلومات حول المشكلة برسالة أو عبر التواصل معنا على الخاط الساخن المجاني 8006000 الخاص بخدمة العملاء، شكرًا لصبركم ### 1/5 — Bad service *2024-02-09, version 2.2.4* I'm waiting for change 1 hour I told him there is a market near my house but he leaves until now doesn't come!! ### 1/5 — عطل *2024-02-09, version 2.2.4* شريت أشياء وحطيتها بالسله آخر شي من خمس ساعات البرنامج عالق ولاشي بالسله راضي يطلع لي وبطيئ ### 1/5 — خدمة سيئة *2024-02-04, version 2.2.4* الطلب ياخد ٣ ساعات لين يوصل يتم تجاهل تعليمات الطلب وخصوصاً فيما يخص المخبوزات الطازجة والمأكولات يتم ارسال منتجات قديمة ### 3/5 — Diary products production date *2024-02-04, version 2.2.4* I always mention the date of the production when i order any diary product specially milk because i know how many days i need to finish it.. but always they do not provide what has been asked... usually i ignore this matter but today i am writing a review so that the issue can be fixed in future.. ### 1/5 — متابعة الطلب *2024-02-01, version 2.2.4* لا استطيع متابعة الطلب خطوة بخطوة يجب توفير خريطة تتبع لم اجد خيارا للتواصل مع خدمة العملاء في حال اردت التاكد من وضع الطلب الخاص بي يبدو الامر وكأنه بالحظ لا تعلم متى يصل الطلب ### 1/5 — خدمه سيئ جدا جدا جدا *2024-01-20, version 2.2.4* خدمه سي للغايه طلبات ناقصه وغير مجهزه ### 1/5 — خدمة سيئة جدا جدا *2024-01-12, version 2.2.4* لم يأتي الطلب حتى الان .. مرًّ ساعتان ونصف … اتصلت بكم مرتين وفي كل مرة اخبرني موظفوكم بالاتصال بي للمتابعة .. لم يتصل احد .. لا وصل الطلب ولا احد اتصل .. خدمة مثل الزفت ### 2/5 — Slowest delivery in Doha👎🏻 *2023-12-23* Last time it took them 2 hours to deliver a meal from a 2minutes away restaurant! Tonight it’s been more than one hour to deliver from papa jones! A fast food place. This is terrible and disappointing. 👎🏻 ### 3/5 — The app is very slow processing *2023-12-16, version 2.2.4* Each click taking long time to process .. it need to be faster .. when choosing anything it take a while to process and slowww to connect ### 3/5 — This app is closing *2023-12-10, version 2.2.4* Kindly fix the bug, when ever i search in food and select that restaurant the app closes itself plz fix the bug ### 1/5 — Application Issues *2023-12-02, version 2.2.4* Very poor application. It’s not the first time I spent couple minutes on adding to cart then system error accrued to return me to home page with empty cart, this application is wasting of time !! They have problem with search bar, if you press the search bar you cart or view order goes empty!! ### 1/5 — Delayed delivery by over 45 minutes *2023-11-02, version 2.2.3* We had a birthday celebration in our office so ordered food and gave specific instructions to deliver by 11:30, however till 11:55 the Baladi driver had not reached the restaurant to pick up the food(I called the restaurant to check) and subsequently called Baladi help line and they stated the driver has just picked up and should be there any minute. Not knowing I had called the restaurant when I informed the lady she was flabbergasted and asked me to hang up and she would call back. Finally the food was delivered around 12:20. Some of our staff who had other commitments left and could not enjoy the meal and we wasted our money as there was lots of leftovers. ## Most critical reviews (10 lowest-rated) ### 1/5 — Why the app is not working for iPhone!!! *2026-02-03, version 4.0.3* I try many times ### 1/5 — خدمة تعبانة *2025-03-12, version 3.0.5* للأسف تطلب من بلدي إكسبرس ويجيك الطلب عقب ٣ ساعات او أكثر ، تتصل فيهم كانك ما تتصل حتى خدمة العملاء ما منهم فايدة ولا يتابعون الشكوى ما غير تسمع منهم نأسف على هالتاخير ونحاول نكلم السايق لك ومن عقبها ما تشوف إلا ساحبين عليك ### 1/5 — Bad Delivery Service *2025-02-27, version 3.0.4* Good application but still very poor delivery service, I think the drivers don’t care about Baladi reputation. ### 1/5 — Don’t use this app *2024-09-14, version 3.0.0* Worst application with worst customer service Waiting for 2 hours and keep calling the customer service and I didn’t receive my order, they keep telling the driver on his way ( if he’s coming from Saudi Arabia it’ll not take that much time) ### 1/5 — سيئ *2024-09-13, version 3.0.0* سيئ جدا والتجربة خير برهان ### 1/5 — Worst app ever don’t bother install *2024-08-26, version 3.0.0* Worst app probably in store laggy and never works properly ### 1/5 — Baladi *2024-08-25, version 3.0.0* Cant login nor to the web nor to the app ### 1/5 — Delivery Fee *2024-05-20, version 2.2.7* Before it used to be free. Normally in other apps, when the order exceeds a specific amount, the delivery becomes free. But not in baladi express. There is a delivery fee always, no matter the bill amount. ### 1/5 — A *2024-02-24, version 2.2.4* Too much late not good delivery ### 1/5 — Search bar *2024-02-22, version 2.2.4* When i open the app and go to the search bar to search the app closes it self so u gotta figure that out ## Most praised reviews (10 highest-rated) ### 5/5 — Abu Ali *2024-08-07* I have just used BaladiExpress,and I feel soo good and grateful. Thank you. ### 5/5 — I saved almost 30% on my groceries *2024-03-08, version 2.2.5* I was sceptical about this app, but once I started using it realised it saves money and time. The app could be better in terms of user interface but overall it’s a wonderful must have app ### 5/5 — The prof. *2024-02-06, version 2.2.4* بصراحة أحس نفسي أصبحت مدمن على استخدام التطبيق … يعطيكم العافية ### 5/5 — ا *2023-12-28, version 2.2.4* افضل ما يميز التطبيق التوصيل بلاش ### 5/5 — Doha *2023-11-04, version 2.2.3* Amazing fast and free delivery The best app ### 5/5 — شكر وتقدير *2023-09-13* أغلب المطاعم توصيل مجانًا **Developer response:** في الحقيقة كل المطاعم توصيلها مجاني عموماً نحن سعيدون بسماع أنكم حظيتم بتجربة إيجابية مع تطبيقنا. شكراً لاختياركم بلدي إكسبرس، نتطلع لخدمتكم مرة أخرى ### 5/5 — ممتاز جدا *2023-09-10* اسعار مناسبة وتوصيل سريع **Developer response:** يسعدنا أن نسمع أنكم حظيتم بتجربة إيجابية، شكراً لاختياركم بلدي إكسبرس! ### 5/5 — Great delivery discovery in Qatar *2023-07-25, version 2.1.5* As with all things - I was quite skeptical of yet another delivery service but was pleasantly surprised. I am traveling soon and needed to buy some meds for the trip. I ordered at 6:30am and they were delivered within half an hour! Wait - what?? Impressive. App seems to still be under development but I can’t wait what other services they end up adding. ### 5/5 — Best app *2023-07-11* Best online delivery app in the world, free delivery and fastest delivery **Developer response:** Hello Dinesh! Thank you for taking the time to write this feedback! We continuously do our best to provide the best shopping experience that our customers deserve! Thank you for choosing Baladi Express. ### 5/5 — M *2023-07-10, version 2.1.3* excellent app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-05.*