# Balduccis Deals & Delivery — user reviews > 48 indexed App Store user reviews of Balduccis Deals & Delivery by Albertsons Companies, LLC, rated 4.70/5 from 3,214 ratings. - Source: https://appshunter.io/ios/app/balduccis-deals-and-delivery/id1621119805/reviews - App overview in markdown: https://appshunter.io/ios/app/balduccis-deals-and-delivery/id1621119805.md - Rating breakdown: 5★ 2,741 · 4★ 268 · 3★ 75 · 2★ 23 · 1★ 107 ## What do users think of Balduccis Deals & Delivery? Overall sentiment: negative **Pros** - 👍 Simple to use once learned - 💡 Potential for good rewards program **Cons** - 🐛 Frequent technical issues and bugs - 👎 Confusing and unintuitive interface - ⏱️ Slow and cumbersome to use - 🤯 Frustrating customer experience - 💰 Discounts/rewards difficult to access **Commonly reported bugs** - Login and account issues - Inconsistent or missing discounts/coupons - Compatibility problems across devices **Most requested features** - Restore previous simple rewards program - Improve app usability and navigation - Ensure technical stability and reliability ## Newest reviews (12 of 48) ### 2/5 — App not working “Service problem” *2025-04-11* App will not load. A box pops up that says “service problem.” I’ve rebooted and reinstalled, and problem continues. I’m guessing the problem was created by recent update / so bug fix created worse bugs. **Developer response:** Thank you for your feedback. We understand how frustrating it can be when the app isn't working as expected. It sounds like the recent update may have caused some unexpected issues. Our team is aware of this and is actively working on a fix. In the meantime, you could try clearing the app’s cache or ensuring your device’s software is up to date. If you’d like to provide more details about your experience or if you’re interested in a follow-up, please reach out to us via the “Contact Us” page on our official website. Kindly provide your phone number and reference this Apple app review. Thank you. ### 2/5 — Only an engineer could love This website *2024-08-09, version 2024.30.0* It is not intuitive at all. Complex and hard to use. And a poor replacement for the previous loyalty program that existed at Balducci‘s. ### 1/5 — Eliminate this app *2023-11-12* Cumbersome to use and you end up not getting rewards you used to get. Just talked to a store clerk there and she says all the customers hate it. It makes me less likely to go to Balduccis. I went there yesterday and was reminded why I stopped shopping there because this app is so bad. Just restore the ten percent reward program. The bad reviews this app has been getting should be reason enough. **Developer response:** We are sorry the app is not working as expected and would like the opportunity to address your concerns. Your feedback really matters to us. Please feel free to chat with us on the mobile app by visiting Need Help under the menu options or visiting the website using your mobile browser so we can further assist you. ### 1/5 — They don’t want you to use discounts *2023-10-13* It is clear based on my experience and the other reviews over the past year that they maintain a non-functional app so that they can say they offer discounts without actually allowing users to access them. Skip the pretense and just charge what you charge. ### 1/5 — Terrible app *2023-10-04, version 2023.39.0* I used to be able to enter my registered phone number at Balduccis for frequent shopper discounts. Very easy. But now I have to use this terrible app - I can only see Safeway - not Balduccis (My nearest Balduccis is not in my zip code!). Unusable app. Show me the nearest Balduccis store - Jeeze! ### 1/5 — Don’t waste your time with this app. *2023-09-30, version 2023.39.0* If I could give a minus rating I would do so. Even when on WiFi slow and completely dysfunctional. ### 1/5 — Terrible just shop elsewhere *2023-08-30* If for whatever reason the Safeway app redirects you here just give up. It doesn’t work properly and will honestly give you a trying to solve the issue. Just delete both apps for the time sake and maybe the Safeway app will be fixed a couple weeks later. **Developer response:** We apologize for the inconveniences you have experienced while using the app and have informed the proper teams of your concerns. If you'd like to share more, please feel free to chat with us on the mobile app by visiting Need Help under the Settings page or visiting the website using your mobile browser. Thank you! ### 1/5 — Too long to download *2023-08-07, version 2023.31.0* Gave up after waiting 10 minutes for it to download. No thanks! ### 1/5 — Miserable *2023-08-06* This is the worst app on my phone. I feel bad for the check-out staff who have to help everyone use it. It takes two or three times longer to check out of the store. It seems the developers did no user testing before launch. Throw it out and try again. ### 1/5 — Impossible User Interface *2023-07-25* Today the unintelligible user hostile UI cost me $20 because neither I nor the cashier could figure out how to put the porterhouse steak I bought into my cart. And to add insult to injury when I got home I got an email from Balduccis reminding me to put the item into my cart. Wow. The app is rated a 1.6. You would think they’d care (they don’t) - I’ve already avoided Balduccis on several occasions because I don’t want stress when I’m grocery shopping. The developers of this app should be collecting unemployment insurance. **Developer response:** We apologize for the inconveniences you have experienced while using the app and have informed the proper teams of your concerns. If you'd like to share more, please feel free to chat with us on the mobile app by visiting Need Help under the Settings page or visiting the website using your mobile browser. Thank you! ### 1/5 — Terrible *2023-07-05* It’s not easy to use. Its confusing. It adds time to check out. I watch the other customers struggle with it. I have not met one person who likes it. I have spoken with other customers at check out who are also frustrated. If there is a savings on a product, it should automatically register. If we get a 10% saving or $10 savings we should just get it. If you have not gotten this feedback, I would suggest a focus group. Ask your checkers, I am sure they know the customers don’t like it. It is frustrating and makes the shopping experience difficult and less enjoyable. You are a luxury grocery store with expensive product. This denigrates the customer experience. Update/Response - I don’t want to contact you again to tell you how to improve the app. I told you on many different platforms and spoke to the associates in the store. It doesn't work well and I provided detail. It appears to be a consensus based on my in-store experience and these reviews. It’s up to you react. **Developer response:** Hello, we are sorry to hear the app isn't easy to use. We would love to help make the app easier or ask any questions you may have. To provide us with more information or ask your questions please chat with us or visit our website, scroll down to Contact Us, and select your preferred method of contact. We look forward to helping you. ### 1/5 — Terrible *2023-07-04* It’s not easy to use. Its confusing. It adds time to check out. I watch the other customers struggle with it. I have not met one person who likes it. I have spoken with other customers at check out who are also frustrated. If there is a savings on a product, it should automatically register. If we get a 10% saving or $10 savings we should just get it. If you have not gotten this feedback, I would suggest a focus group. Ask your checkers, I am sure they know the customers don’t like it. It is frustrating and makes the shopping experience difficult and less enjoyable. You are a luxury grocery store with expensive product. This denigrates the customer experience. **Developer response:** Hello, we are sorry to hear the app isn't easy to use. We would love to help make the app easier or ask any questions you may have. To provide us with more information or ask your questions please chat with us or visit our website, scroll down to Contact Us, and select your preferred method of contact. We look forward to helping you. ## Most critical reviews (10 lowest-rated) ### 1/5 — Stop making customers use this horrendous app *2025-12-24* You offer coupons that can only be used through app - and it results in an awful experience for the customer and the checkout clerk, as without internet it doesn’t work (typical in many stores), and even with it, it’s clumsy at best to find the coupon then use it. Tip - have the CEO take a friend to a store and use the app for coupons - don’t provide any instruction, just watch them - and the story will tell itself. **Developer response:** Hi! Thank you for sharing your honest feedback. We understand how frustrating it can be when coupons are difficult to access or use, especially in areas with limited connectivity. Your suggestion is insightful, and we’ll share it with our team as we work to improve the app experience. We truly appreciate your input and are committed to making savings easier and more convenient for all customers. ### 1/5 — Horrible *2025-07-10* This app is slow, hard to navigate and slows down the check out process. I just watched three cashiers ask customers to check the app for coupons and they all stopped the flow for at least two minutes. I used the self check out lane and put some things back. Seriously - get a high school kid to redo this useless app. Horrible. **Developer response:** Thank you for letting us know about the issue you're having. To resolve an error received while using our app features, please make sure you have the most up-to-date app version and refer to the error message for suggestions to resolve the issue. We also recommend first signing out and back into the app. If that does not resolve the issue, please close the app and relaunch it. You might also consider uninstalling and reinstalling the app. For quick assistance, chat with us through the app's FAQ (Settings) or our website on your mobile browser. ### 1/5 — Difficult to use *2025-04-11, version 2025.13.0* Hope they can improve this app ### 1/5 — Worst shopping app *2025-02-01, version 2025.4.0* Super hard to use, impossible to navigate, frustrating. Otherwise it’s ok. ### 1/5 — Inconsistent, inconvenient, more noise than signal *2024-10-25, version 2024.40.0* This is the third time that this app has not worked for me. I am unable to log in. My phone number is not recognized. My iPhone is up-to-date. As for “more noise than signal,” the interface is a disaster. All told, a bad experience. ### 1/5 — Too much *2024-09-10, version 2024.33.0* Many too many deals etc ### 1/5 — Balducci’s app *2024-07-06, version 2024.26.0* Difficult to use and too time consuming ### 1/5 — Horrible App - clearly they don’t want to give you any bargains *2024-01-27* This app/program’s any goal is to make is for balducci’s to say they have a reward program but make t so tedious and difficult to use that very few people will. I have been going to Balduccis for many years but this app and Roger am is so bogus, I switch to Giant ### 1/5 — No longer works - Deals and coupons do not appear *2024-01-12* For the past few weeks, none of the weekly deals or coupons appear available on the app. Weekly emails show new coupons, but these coupons are not available in the app. As I can’t «clip » coupons, I can’t access any of these savings. Also, my virtual wallet will not load, so I can’t use it at all at store. I’ve been using app regularly for months and never had a problem. Will not be shopping at Balduccis until this is fixed. ### 1/5 — Grade F *2023-12-11* I can register because the app tells me my phone number(s) are linked to an existing account. I AM the account and have been for 15+ years, I’ve spent thousands at Balduccis in Bethesda this year alone with now ZERO savings or benefits thanks to switching to this app only, which doesn’t work ## Most praised reviews (10 highest-rated) ### 5/5 — Delivery on time *2026-07-06, version 2026.21.0* Delivery was on time and the produce picked was perfect! ### 5/5 — The best store in Riverside *2026-04-18, version 2026.10.0* Thanks so much, José! You’re the best for handling my shopping at Balducci’s—I really appreciate it. ### 5/5 — I’m out of town *2025-12-22* I love sending quality treats to family instead of baskets and paper!! **Developer response:** Thank you for the 5-star review! We’re so glad the app makes it easy to send quality treats to your family, even while you’re out of town. Your support means a lot! ### 5/5 — Great food *2025-12-06, version 2025.37.0* Love vegetables and salad bar ### 5/5 — Just a giant pain *2025-05-16* What a pain in the neck this app is. One of the worst I’ve used. If you don’t do everything exactly in the right order the right way it doesn’t work. I have a hard time every time in the store. Other shoppers have agreed with this assessment. **Developer response:** Thank you for your feedback. We understand the app isn’t working as expected and would love the opportunity to assist you. This is important to us. Please reach out via the mobile app by selecting "Need Help" under the Settings page or visit our website using your mobile browser for further support. You can still access this feature on our website. ### 5/5 — Good *2025-05-03, version 2025.15.0* It’s great but a little hard to navigate. ### 5/5 — Hate this app *2024-03-21, version 2024.12.0* I despise using this app if I want to shop at Balduccis ### 5/5 — Makes you want to shop elsewhere *2023-08-13* This is the worst shopping app I’ve ever encountered, no lie. I fumble around trying to determine if I'm eligible for savings. It’s difficult to tell on this thing. Many, many times now I’ve discovered (after buying the items, of course)that there were “deals” I was supposed to clip but couldn’t find in the app. I loved Balduccis and used to shop there all the time, several times a week. It had good products, good service and the simple monthly $10 or 10% off reward. Now, I go once a month, if that. Still good products, but the process at checkout with this app is too convoluted. I think the company wants to advertise these so-called savings but doesn’t want to give them to shoppers. Why else would they design something like this? It’s kind of insulting. **Developer response:** We are sorry the app is not working as expected and would like the opportunity to address your concerns. Your feedback matters to us. Please chat with us on the mobile app by visiting Need Help under the Settings page or the website using your mobile browser so we can further assist you. You're still able to enjoy this feature on our website. ### 5/5 — Very Poor *2022-12-02, version 2022.46.1* Deserves a ZERO! ### 5/5 — I hate this *2022-11-18* I truly hate this app so much I may stop shopping at Balduccis. I loved the old rewards programs. This is clunky and adds work to my shopping. it makes shopping even more of a chore than it already is, which nobody wants. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*