# Ballad Health — user reviews > 50 indexed App Store user reviews of Ballad Health by Ballad Health, rated 4.60/5 from 3,408 ratings. - Source: https://appshunter.io/ios/app/ballad-health/id1192749804/reviews - App overview in markdown: https://appshunter.io/ios/app/ballad-health/id1192749804.md - Rating breakdown: 5★ 2,756 · 4★ 351 · 3★ 122 · 2★ 50 · 1★ 129 ## What do users think of Ballad Health? Overall sentiment: negative **Pros** - 📅 Scheduling - 💻 Up-to-date information - 💬 Awesome way to communicate - 🚑 Virtual urgent care is a lifesaver **Cons** - 🔁 Stuck in loop - 🔑 LOG IN issues - ⚠️ App is NOT working properly - 🚫 App unusable now - 🤯 Crashes constantly - 🔒 Logging in has become impossible **Commonly reported bugs** - App won't open - Unread message alerts can't be cleared - App freezes and crashes frequently **Most requested features** - Change to United Healthcare Plan - Fix the e-checkin process ## Newest reviews (15 of 50) ### 3/5 — Survey *2026-08-24* I was settled in ETSU MyChart. The transfer has been cumbersome and inefficient. I’ve been in office and rather than fix it then, sent to web site. Only missing data point: med rec #. Another call. I have a log in and PW. Asking me to sign up yet again. Your upgrade, my inconvenience and annoyance. Now this will not submit. I do not want 2 step verification. You will not turn it off. **Developer response:** Thank you for your feedback. Feel free to reach out to our MyChart Technical Support team by calling (866) 517-5873, and we will be happy to assist you with any of your questions/concerns. Our team is available Monday - Friday, 8:00 a.m. - 5:00 p.m. ### 2/5 — Non stop “treatment” *2026-08-14, version 18.12.0* I’ve had a cough since December 2025. It’s now August 2026 and I still have the cough. The cough started producing blood over 4 months ago and I still haven’t had any REAL treatment. I don’t sleep well, I gag constantly bc of the taste, and cough a lot. I have been given antibiotics, cough syrup, x-rays, and an ultrasound. Finally, was “referred” to a pulmonologist and told to call and make my own appointment after I waited for 9 days to hear back from the doctor’s office. Called to make an appointment, was told by pulmonary that only the doctor’s office can make appointments. I feel like they are just jacking me around so they can suck as much money as possible from the insurance company. I need some actual relief here ### 4/5 — pretty useful but has.. quirks *2026-03-27* every time i open the app it makes me sign in from scratch now rather than just authenticating via face id but i dont have enough energy to contact tech support and multiple settings get wiped every time it's reinstalled **Developer response:** Thank you for your feedback. Please reach out to the MyChart Technical Support team by calling (866) 517.5873, and we will be happy to assist you and look into this further. Our team is available Monday - Friday, 8:00 a.m. - 5:00 p.m ### 4/5 — MRI *2025-08-31* The app works for almost anything. When you’re doing your e-checkin, it will not pull up the photo to mark where you’re having an MRI done. You’ll still need to talk to pre-admission, so don’t bother with e-checkin on the ballad app, it’s a waste of time. Other than that, it works great. **Developer response:** Thank you for your feedback! We appreciate you taking the time to share your input! ### 3/5 — Survey *2025-06-19* I was settled in ETSU MyChart. The transfer has been cumbersome and inefficient. I’ve been in office and rather than fix it then, sent to web site. Only missing data point: med rec #. Another call. I have a log in and PW. Asking me to sign up yet again. Your upgrade, my inconvenience and annoyance. Now this will not submit **Developer response:** Thank you for your feedback. Feel free to reach out to our MyChart Technical Support team by calling (866) 517-5873, and we will be happy to assist you with any of your questions/concerns. Our team is available Monday - Friday, 8:00 a.m. - 5:00 p.m. ### 5/5 — App *2025-02-24* I love having my appointments at a click away also my health information **Developer response:** Thank you for the 5-star review! We delighted to hear the app is working well for you! We appreciate your feedback! ### 5/5 — Up to date information *2025-02-22* I had used the app for an appointment to fill out paperwork which made the check in process easier. I was admitted to the hospital and started getting texts and realized the test I just had 20 minutes ago was in my phone. 😊 **Developer response:** Thank you for your review! We're glad to hear the app is working well for your needs! ### 5/5 — Ballad review *2025-02-11* Hard to understand sometimes **Developer response:** Thank you for your feedback. Feel free to reach out to our MyChart Technical Support team by calling (866) 517-5873, and we will be happy to assist you with any of your questions/concerns. Our team is available Monday - Friday, 8:00 a.m. - 5:00 p.m. ### 5/5 — Great! *2025-02-03, version 17.3.4* This app is a lifesaver. Just everything about it is great. :) ### 4/5 — Makes things a lil easier *2025-01-30* Easy to check blood work and make appointments and pre admittance **Developer response:** We strive to make it easy for our customers to easily access your MyChart account! We're glad to hear it's working well for you! ### 5/5 — Self Queries *2025-01-29* My doctors have so far been very attentive to my concerns with quick responses! **Developer response:** We sincerely appreciate your 5-star review and thank you for taking the time to share your feedback! ### 5/5 — Awesome way to communicate!! *2025-01-22* This is a great app that allows you to keep in touch with your Care Team! It’s extremely easy to use and very user friendly!! I highly recommend it!!! **Developer response:** Thank you for your 5-star review! We're glad the app is easy to use for you and you're taking advantage of it's many features! ### 5/5 — Health at my fingertips! *2025-01-17* I love this app! I am able to message my provider get online appointments quickly through the quick care option. And I can read my doctors notes from my last appointment all in one spot! I can also see my medical record at a glance while viewing any changes I’ve had throughout my entire medical history. It’s very helpful when you see a specialist and need to remember when/what you’ve take and for how long. Everyone who uses Ballad Health for their healthcare needs to download. So much easier to navigate than other health apps! **Developer response:** Thank you for your 5-star review! We're glad the app is working well for you and you are taking advantage of the many features! ### 5/5 — Virtual urgent care is a lifesaver! *2025-01-17* I have used the app to schedule appointments with the virtual urgent care twice now, and it has been super convenient for my family. I was able to get an appointment and talk to a provider within a couple of hours. Would highly recommend! ### 3/5 — App is not letting me update it *2023-11-16* I keep getting a notification saying I need to update the app but it’s not giving me the option to do so ## Most critical reviews (10 lowest-rated) ### 1/5 — Medicaid Insurance Coverage *2026-01-09* How would it go about changing to United Healthcare Plan ? Because ever since I got on to my disability to actually get Any Type Insurance Plan of Any Type Shape or Form. That’s what I was most concerned & interested in b4 then anyway & still can’t get into a physician for my health issues which are many many .I’ve not any type medicaid insurance 4 coverage of Medical Dr. nor My Medical Care Pharmacy Prescriptions Expenses. Please & Thank You In Advance m ### 1/5 — Stuck in loop *2026-01-04, version 18.7.1* Bounces back to How do you want to pickup? I select and it puts me in a loop of not receiving selection. Forced to call in prescription ### 1/5 — LOG IN *2025-09-09, version 18.1.0* i get notifications from the app telling me to log in to view but can only view once in a blue moon bc the app never lets me log in it’s always unable to log in makes no sense ### 1/5 — Update what? *2023-11-16* Used to love the ease of using the app vs. the website, but all of the sudden it tells me that the version I have is no longer supported and to update the app. I have looked, refreshed, uninstalled, reinstalled, deleted and summoned the health portal gods. Where the heck is the update I'm supposedly supposed to have/use? Why create such an information-sensitive app and then not keep up with it? ### 1/5 — Update *2023-11-16* Please update the darn app ### 1/5 — App unusable now *2023-11-15, version 14.1.2* You have made the app unusable now that you are forcing users to update their iOS version. Some older phone users cannot update. ### 1/5 — Useless, app won’t open! *2023-04-17, version 13.1.1* Title says it all! ### 1/5 — Won’t work *2022-11-21, version 12.2.0* I can not access my chart, all it does when I log in is it keeps spinning can’t get my info….aggravating ### 1/5 — No longer works *2022-06-01, version 11.1.0* Used to work well but now i only get error messages ### 1/5 — Logging in has become impossible *2021-09-06* What good is an app that has a horrible on boarding process followed by an inability to let you log in. This has gotten so horrible I see no choice but to delete it. When it works it is kind of OK, when it doesn’t, which is most of the time, it is useless. ## Most praised reviews (10 highest-rated) ### 5/5 — Love my PCP office! *2026-07-21, version 18.12.0* Great staff and doctors. Very collaborative and easy to talk to and plan care together. ### 5/5 — Great App *2026-07-03, version 18.11.7* 5 stars ### 5/5 — Very good info *2026-04-07, version 18.11.2* I’m impressed with the availability of the info on this app. ### 5/5 — App *2026-04-06, version 18.11.2* Love it ### 5/5 — Scheduling *2025-11-24, version 18.7.1* Scheduling ### 5/5 — Helps *2025-09-10* Able to get to all my info some things you still have to navigate searching for what ur looking for **Developer response:** We strive to make it easy for our customers to easily access your MyChart account! We're glad to hear it's working well for you! ### 5/5 — Fantastic *2025-07-02* Love the app, makes everything so convenient for me with regards to my medical care. 5⭐️ **Developer response:** Thank you for the 5-star review! We glad to hear the app is working well for you! We appreciate your feedback! ### 5/5 — How is it an enhancement when you break it? *2025-06-11* Used this for years and liked it, now it’s become cumbersome and information is missing. Good bye, won’t be using this any more. **Developer response:** Thank you for your feedback. Feel free to reach out to our MyChart Technical Support team by calling (866) 517-5873, and we will be happy to assist you with any of your questions/concerns. Our team is available Monday - Friday, 8:00 a.m. - 5:00 p.m. ### 5/5 — App is NOT working properly on iPad Air 11”, OS 18.3.1, Model MUWK3LL/A *2025-03-05* Some options not responding OR even appearing. 1. You have health reminders - no response when I tap on it. 2. The new virtual assistant notice is not working. Nothing happens when I tap it. 3. There are NO icons in the white bar at the bottom. I have screenshots if you want to see them. **Developer response:** Thank you for your review - if you are still experiencing issues with the app, please reach out to us at (866) 517-5873, and we'll be happy to investigate further. ### 5/5 — Recommend this app *2025-02-27* Interface is very easy to use and flows smoothly with the other MyChart accounts I have linked through different health systems! **Developer response:** Thank you for the 5-star review! We appreciate you taking the time to share you feedback! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*