# Bally Bet Sportsbook — user reviews

> 58 indexed App Store user reviews of Bally Bet Sportsbook by Ballys Interactive LLC, rated 4.44/5 from 6,046 ratings.

- Source: https://appshunter.io/ios/app/bally-bet-sportsbook/id6450353578/reviews
- App overview in markdown: https://appshunter.io/ios/app/bally-bet-sportsbook/id6450353578.md
- Rating breakdown: 5★ 4,956 · 4★ 222 · 3★ 102 · 2★ 40 · 1★ 708

## What do users think of Bally Bet Sportsbook?

Overall sentiment: negative

**Pros**

- 🚀 Good odds
- 🚀 Solid book
- 🚀 Cash out feature
- 🚀 Live betting

**Cons**

- 🐛 Glitchy app
- 🔒 Difficult to withdraw funds
- 💩 Poor customer service
- 🤬 Misleading promotions
- 🚫 Accounts suspended/closed for no reason
- ⏱️ Slow payouts
- 🤖 Automated responses from support

**Commonly reported bugs**

- Account verification issues
- Location detection problems
- Withdrawal processing delays

**Most requested features**

- Faster payouts
- More transparent terms and conditions
- Improved customer support

## Newest reviews (16 of 58)

### 1/5 — Nightmare

*2024-09-24*

The experience I have had with Bally has been abysmal. Initially it was good. I’m an avid gambler and when shopping for lines I would often find myself at Bally because they have good lines. After winning some money my account was limited. They would no longer approve my full wagers, but only a portion of the wagers I would attempt to place. Once this happened I have been trying to withdraw my money for weeks now (using the same payment method they would gladly accept for my deposits) and they would deny it repeatedly. During this promise I went from limited, to them completely closing my account and no longer accepting my wagers all together. I still haven’t been able to withdraw my money and no one from what they claim to be 24 hour support has answered my multiple emails in 72 hours. Close my account, fine. But just let me have my money back.

**Developer response:** Thank you for using our app and for your feedback. We're sorry to hear about the issues you experienced with your account closure and withdrawal. In rare cases, an account may be closed if additional documentation is required and not received. However, we would never withhold any funds that are due to a patron. We aim to provide a great gaming experience and would like to assist you further with resolving this. Please note that we are currently experiencing high contact volumes via live chat and email. The best times to reach out for quicker assistance are midday and late evening. We’re here to help!

### 1/5 — No Transparency

*2024-09-24*

Ok so now that I came to leave a review of this app I’ve figured out that there’s a common theme. So like many others I joined the app for what was supposed to be a “fun” introductory promo of bet $25 get $150 in bonus bets. I placed my bet, bet lost, no bonus bets. Contacted live support which took an hour in the queue before I talked with someone. He said that per terms and conditions I didn’t qualify because my odds were -127 and they needed to be -120! I did read thru the terms and conditions but didn’t go down far enough(which is way to far down). Here’s my final thoughts, you are a relatively new book in Indiana trying to promote your business in a state with 20 other Sportsbook(who also do promos and don’t make them over complicated) and you want to blatantly screw people out of a what’s supposed to be fun intro promo to get customers over on your platform? They know there’s a problem because there is 1000 other people talking negatively about this exact promo! If you know there’s a problem why not be transparent about the promo and not hide it in the 39th chapter of terms and conditions? Seems to me it’s an unethical business practice and a business that already has an extreme edge of taking your money also wants to ruin the “fun come bet with us” promo! I’d say good luck BallyBet but you won’t be around in this state much longer.

**Developer response:** Thank you for using our app. We appreciate your feedback and are sorry to hear that you were unsatisfied. We strive to make our bonus terms very clear, and you can find them on the offer as well as here: https://play.ballybet.com/account/promotional-terms, and on our Help Center front page. We’re committed to ensuring our patrons have an enjoyable experience. If you need assistance, please reach out to our 24/7 Customer Service live chat. We are here to help.

### 1/5 — Scam

*2024-09-24*

So I signed up for Bally Bets. They were offering the $150 in bonus bets with a $15 dollar deposit. So I do the $15 deposit and it says you will get the $150 in 24 hours. So I wait the 24 hours and I don’t get it. I try doing the live chat with their customer service but every time I tried their queue was so backed up it barely moved. So I emailed them on 9/9 regarding it. No answer for days. Get an email stating they are looking into the issue. Almost 2 weeks go by before they respond (9/24) saying that the free bets were placed into my account on 9/13 but they expired on 9/20. How was I supposed to know they were there? I also don’t see a history of them being in my account. It’s either a scam or they are just so bad at their jobs and don’t care.

**Developer response:** Thank you for using our app! We appreciate your feedback and are sorry to hear that you were unsatisfied. We strive to make our bonus terms clear, available on the offer, here: https://play.ballybet.com/account/promotional-terms, and on our FAQ Help Center page. We apologize for any inconvenience due to high contact volumes and any delays in getting back to you. For quicker service, the best times to reach us are midday or late evening, or email us at support@ballybet.com. We’re dedicated to providing an enjoyable experience to our patrons and would like the opportunity to explore this further for you and come to a resolution. We are here to help.

### 1/5 — Rip Off

*2024-09-22*

I put in a bet for 25 dollars on a -130 bet. I then waited for my bonus and after a day of waiting from support they said I couldn’t get the bonus if the odds were higher the -120. So I put another 25 in and bet on a random match with +150 odds. Lost because it was cricket and then they still told me I can’t have the bonus since it wasn’t my first bet. I tried to get in contact and they told me to kick rocks when I did. Very unprofessional and honestly I hope they lose customers since multiple people have similar issues and complaints. If they helped me out and gave me the bonus I’d have a higher review but the interface is kinda bad too you can’t see any stats times or how close you are to player props. 0/10 Sportsbook half due to owners.

**Developer response:** Thank you for using our app and for your feedback. We’re sorry to hear you were dissatisfied with our bonus offer. Bonuses are awarded when specific criteria are met, and the one you’re referring to is specifically for first-time deposits. You can find the detailed rules at this link: https://play.ballybet.com/account/promotional-terms.

We aim to provide a rewarding and enjoyable iGaming experience, and we’re here to help. If there’s anything else we can assist you with, please reach out to our 24/7 customer service via live chat.

### 1/5 — Horrific sportsbook

*2024-09-20*

Do yourself a favor and don’t ever use this sportsbook. I’ve used about all of the sports books out there and this is easily the worst one and it’s not even close. Most sports books will process your withdrawal request either right away or at worst the next day. I’m going on 5 days and my withdrawal still is sitting as pending. Tried to contact customer service and after waiting in a chat queue for over two hours I was simply told there was nothing they could do. I also sent multiple emails to their help team which they claim they respond to within 24 hours and neither has been answered. Starting to wonder if I’ll ever get my money or if this is a scam. Currently considering taking legal action against this joke of an organization

**Developer response:** Thank you for using our app and for sharing your feedback. We regret that you experienced an issue with your withdrawal. We aim to process withdrawal requests as quickly as possible, but depending on your chosen method, it may take anywhere from 24 hours to 5 days.

Unfortunately, we are currently facing higher contact volumes, which has led to longer wait times than usual. We recommend reaching out during midday or late evening for a quicker response. Please be assured that you will receive your withdrawal. We are committed to providing a seamless and enjoyable experience, and we are here to help you.

### 1/5 — Awful App

*2024-09-18*

This app has false advertising on the welcome bonus! You’d better read the fine print because it’s the only app this is not clear about the welcome bonus. Just so everyone knows, make sure your first best for $25 is -120 or greater on odds. Don’t find yourself making a mistake thinking this app would actually be forgiving that they are not clear on their welcome bonus! Hey Bally Sports, way to welcome your new customers with a Lawyer Clause “Read the fine print” and “Sorry we can’t help you”. No other sports betting app does that. You know why, because there are thousands of apps to choose from now. You’ll never retain a customer operating this way, especially when the other apps are willing to be understanding and forgiving. Good luck with your success. I can guarantee failure if you don’t make changes. You’ll be swallowed up by Draft Kings and FanDuel.

**Developer response:** Thank you for using our app. We truly appreciate your feedback and are sorry to hear that you were disappointed with your experience. We strive to be transparent about our bonuses, and you can find the terms on the offer or here: https://play.ballybet.com/account/promotional-terms. We're dedicated to making your experience enjoyable, so please don’t hesitate to reach out if there's anything else we can assist you with.

### 1/5 — Joke app - scam promo

*2024-09-17*

I use all betting apps and gave this one a shot for their $25 to win $150 free bet promo. I bet a game at -139 odds. Won the bet on a $75 wager. The promo wasn’t going on at the time so I tried again now that it’s showing valid. It’s still saying in my homepage qualify and bet. I bet a game at -110 odds for $25. I lose. I’m waiting and the queue takes over an hour for 4 people ahead of me. The rep mentions my old wager and says since I already placed one bet I don’t qualify even though it’s being offered to me still. Come to find out after scrolling through pages of details one line mentions -120 odds. It doesn’t say that in the promo details unless you go down over halfway. You also get offered it on your homepage. It’s a scam and terrible customer service. DO NOT USE THIS TRASH

**Developer response:** Thank you for using our app! We appreciate your feedback and are sorry to hear that you were disappointed with your experience. All our bonuses come with clear terms, which you can find directly on the offer or here: Promotional Terms. The offer you mentioned is specifically for first-time bettors on the site.

Currently, we are experiencing longer-than-usual wait times for live chat, and we sincerely apologize for any inconvenience. For quicker assistance, we recommend reaching out during midday or late evening when our lines are less busy.

We’re committed to ensuring your experience is enjoyable and are here to help with anything else you may need. Please don’t hesitate to reach out if there’s more we can do for you.

### 1/5 — Absolutely a scam

*2024-09-16*

Out of all the sport books I have tried out since NY legalized it, this is by far the worst. I am honestly kinda shocked this app is still allowed on the store. The free bet is blatant false advertisement that you will never receive even if you follow ever stipulation, btw I have never encountered a -120 requirement before, and you will not be able to contact customer service. I have email and waited endlessly in the live queue to no avail. 
I was curious if maybe this was just my own experience but after talking to a few friends and relatives who have tried the app, I have learned they have all had the same experience. 
Shameful and scammy. Don’t waste your time. Apple get rid of this garbage please.

**Developer response:** Thank you for using our app! We appreciate your feedback and are sorry to hear that you were disappointed with your experience. All our bonuses come with clear terms that you can find directly on the offer. You can also find terms here: https://play.ballybet.com/account/promotional-terms

Currently, we are experiencing longer-than-usual wait times for live chat, and we sincerely apologize for any inconvenience. For quicker assistance, we recommend reaching out during midday or late evening when our lines are less busy.

For answers to common questions about bonus time frames, withdrawals, and more, please visit our help page: https://help.ballybet.com/hc/en-us. We're committed to making your experience enjoyable and are here to help with anything else you may need. Please don’t hesitate to reach out if there’s more we can do for you!

### 1/5 — Read the fine print

*2024-09-16*

They make you think that it's as simple as betting your first $25 and then you receive $150 in bonus bets (like the majority of all the other major sports books). I, like several others, thought that was the case, but it most certainly is not. If your first bet isn't at league -120 odds, you won't get your first bet. You can try to reach out to the live chat, but they're going to make you sit in a queue for hours and if you swipe out of the app for a brief second, it will time you out. I should have read the fine print, but the advertisement is still incredibly misleading. I wouldn't recommend this app strictly due to that way they conduct business. I'm sure I'll get some automated response stating they clearly post the requirements and how I can reach out to the live chat for assistance.

**Developer response:** Thank you for using our app. We appreciate your feedback and are sorry to hear you were disappointed with your experience. All our bonuses come with clear terms that you can find directly on the offer. We’re currently experiencing longer-than-usual wait times for live chat, and we sincerely apologize for any inconvenience. For quicker assistance, try reaching out during midday or late evening when our lines are less busy. For answers to common questions about bonus time frames, withdrawals, and more, please check out our help page at: https://help.ballybet.com/hc/en-us. We’re committed to making your experience enjoyable and are here to help if you need anything else. Please don’t hesitate to reach out if there’s anything more we can do for you.

### 1/5 — Won a Bet and my account gets closed.

*2024-09-13*

I found out about this app and me and my buddies all signed up. We all placed a $25 bet and got our bonus bets. We where waiting til the next day to use them, i ended up winning $250 with my wager. The next day all of our accounts got closed for verification and we have been on live chat and sent them all the required documents to open our accounts again but its been almost a month now and no ones heard back from them after multiple emails. This app is absolutely horrible and a pure money scam. Stick to more trust worthy betting sites. Why was i able to place my bet if my account wasn’t “verified”. Terrible app, id give it a 0 star if i could.

**Developer response:** Thank you for using our app and for your feedback. We regret the issues you're facing with verification. As part of KYC (Know Your Customer) regulations, accounts may be closed if additional information is required. We would like to help you resolve this. Please contact our 24/7 Customer Support live chat or email us at verification@ballybet.com. We are here to assist you.

### 1/5 — The Worst Sportsbook out there. Total scam.

*2024-09-10*

Do you like depositing money for misleading promos? How about withdrawing your hard earned cash and it taking multiple days, or in some cases, never. If this sounds like something you’d enjoy then this Sportsbook is for you. If you are normal and don’t like any of this then never download this app. Their first time user promo is misleading and in fine print says it has to be a certain minimum odds. They will accept deposits within minutes but it takes multiple days, in some cases weeks and constant fighting with Support, or sometimes you just don’t get your withdrawal whatsoever. Horrendous app, awful customer service, the definition of a scam.

**Developer response:** Thank you for using our app. We appreciate your feedback and are sorry to hear you were disappointed with your experience. All our bonuses come with clear terms that you can find directly on the offer. We strive to process withdrawals as quickly as possible, but depending on the method you choose, they can take anywhere from 24 hours to 5 days to complete. We’re currently experiencing longer-than-usual wait times for live chat, and we sincerely apologize for any inconvenience. For quicker assistance, try reaching out during midday or late evening when our lines are less busy. For answers to common questions about bonus time frames, withdrawals, and more, please check out our help page at: https://help.ballybet.com/hc/en-us. We’re committed to making your experience enjoyable and are here to help if you need anything else. Please don’t hesitate to reach out if there’s anything more we can do for you.

### 1/5 — STAY AWAY

*2024-09-06*

I can easily name a list of which sports books I WOULD recommend before BallyBets for Ohio bettors. Fanduel, DraftKings, BetMGM, Bet365, Fanatics, Hard Rock, Caesar’s, Tipico, ESPN Bet) Basically use any of these books or any other book before even thinking of downloading BallyBets. My account was initially blocked for a phone number change that’s turned into 2 weeks of no communication from Bally’s “Operation team”. Every other book verified me within a 2 day timeframe. Yet BallyBets has not, this is a bookie not a Sportsbook and they will do whatever is necessary to upkeep their shady practices. I look forward to the day there is a class action lawsuit on this book, maybe when that day comes I’ll get my HARD EARNED money out of my account.

**Developer response:** Thank you for your feedback. We regret the issues you’ve encountered with your account and understand your frustration. Accounts can occasionally be temporarily closed if additional verification documents are required, which can lead to delays. For more information, please visit our help center and search for "verification."

We would like to help resolve this matter. Please reach out to us via our 24/7 live chat, although during busy times you might experience longer wait times. We recommend contacting us around midday or late evening for faster assistance. Alternatively, you can email us at verification@ballybet.com. Be sure to include your account details so we can investigate this issue further.

We appreciate your patience and look forward to resolving your concerns.

### 1/5 — First time using - not a good experience

*2024-09-05*

I used this for the first time due to the advertising of the promo of bet 25$ get $150. I bet it on the only game going on after I signed up, and lost. The team I chose was a -134 favorite, and lost in an upset. I wait for my $150 free bets, they don’t come. It took 3 days and about 6 hours dedicated to getting into the chat queue and actually getting connected because my phone finally didn’t time out ( I emailed and called and could not get a response). I finally get someone who tells me the fine print says “the bet must be at least -125, and that they’d gladly give me the $150 in free bet promotion……. If I placed another $25 bet, let it settle, then try to reach back out again… within 24 hours, and also reminded me to keep in mind this is just a goodwill gesture… lol, no thanks. I’ve had other betting apps give me free bets for glitches in their system, or their system being down, but this one you apparently need to read all the terms and conditions before you do anything.. oh and you gotta keep putting up that sweet sweet cash of course. I think I’ll just stick with BetMGM and Fanatics. Not a good impression on the first interaction with the app and customer service.

**Developer response:** Thank you for sharing your feedback. We regret to hear about the challenges you’ve encountered and understand your frustration with both the promotion and our customer service. Providing a positive experience for our customers is our priority, and it’s clear we fell short in this instance.

We apologize for the difficulties you had with accessing support. For future reference, our live chat is available 24/7, and reaching out around midday or late evening often leads to quicker response times.

We strive to make the terms of our promotions as clear as possible. You can review them here: https://play.ballybet.com/account/promotional-terms.

If you have any more questions or need further assistance, please feel free to contact us. We appreciate your input and hope to offer a better experience in the future.

### 1/5 — TERRIBLE!

*2024-09-04*

Do not, I repeat, DO NOT USE THIS APP!! Everything this bad reviews are saying is true. Deposited money via pay pal. Made some bets. Won some money. Next day my account is being temporarily disabled so they can verify my account with certain documentation. I send in the required documents. Radio silence for multiple days. I send a reply email asking how long it takes. I get an email back that my account has been permanently closed due to articles 10.1 of terms and conditions. Which basically is saying they can close any account at any time with any reason. I use all the betting apps and this has never happened. I wish I took in what these reviews were saying and not used it at all!! Absolutely horrible and it seems very suspicious to me too!!!! Worst part is they have copies of these documents!

**Developer response:** Thank you for taking the time to share your feedback. 
We take our responsibilities seriously when it comes to adhering to KYC (Know Your Customer) regulations. These procedures are in place to ensure the safety and security of all our users. Sometimes, if the required documentation is not fully provided or if there are discrepancies, it can lead to account issues, including closure.

If you have any further questions or would like to discuss your situation in more detail, please reach out to our 24-hour live chat support. We’re here to help and want to address any concerns you may have.

### 1/5 — Worst sportsbook I’ve ever used

*2024-09-03*

Signed up because I saw it became legal in my state. I wanted to take advantage of the promotions that come with that. Basically it was bet $25 and get $150 in bonus bets. Only condition was seemingly I had to wait 24 hours after the bet settled. Fair enough I suppose. Well, 72 hours later, nothing. Impossible to get to customer support. You’ll wait in a queue for hours just to get disconnected and start all over again. Withdrew what I had in my account and moved on. Keep the free bets I don’t want to use your garbage product anyways. Don’t advertise things you can’t promise.

**Developer response:** Thank you for sharing your feedback.  We regret to hear about your experience regarding receiving a bonus bet. We understand it can be frustrating to not receive a credit within an expected time frame, and to encounter difficulty reaching our customer support to inquire about this. We want to ensure that our promotions are clear and that our support team is accessible when needed. We understand your decision to move on, but please know that we’re committed to improving and addressing these issues. If you decide to give us another chance in the future, we’ll strive to provide a better experience.

### 1/5 — STAY AWAY POTENTIAL CUSTOMERS

*2024-08-17*

They will not give you the 150$ in bonus bets as advertised due to conditions they don’t immediately show you, your 25$ first wager has to be on a -120 odds bet or higher or you are disqualified. Customer service will put you in a queue that resets every time you switch to a different app. I waited in “position 1 in the chat queue” for 45 whole minutes and was not helped. I had a 25$ winning parley with +200 odds that was not paid out to me despite the customer service telling me they manually settled it and to end the chat session to check. Both legs graded as WON, parley says settled, winnings paid out? None. It says 1-5 days required for payouts on their website. It is insanely easy to deposit money but the moment you try to withdraw they want your birth certificate, SSN, address, keys to the mansion. This sportsbook is not worth your time, do yourself a favor and make an account just to request it be permanently closed so you don’t accidentally donate money to this garbage scam owned by a hedge fund in bankruptcy court.

**Developer response:** .Thanks for using our app, Smoothie bootchies. We appreciate your feedback and regret you were unsatisfied with our bonus bet rules and our verification process.  We like to give patrons fun and exciting ways to earn extra with us, and one of the ways we do this is to offer many opportunities to win by having fun promos on our site.  All promotions are subject to terms of use, which can be found here: https://play.ballybet.com/account/promotional-terms. 
The security of our patron's information is of the utmost importance to us, so there may be times when additional documentation is requested as part of KYC (Know Your Customer) regulations, however, rest assured this is done in the best interest of our players.  
We are dedicated to providing our patrons with an enjoyable igaming experience, and would like to look into your particular issue.  Please contact our 24-hour Customer Service live chat and ask to speak to a supervisor to provide more information regarding your account so that we may come to a resolution regarding this matter.

## Most critical reviews (10 lowest-rated)

### 1/5 — The bad reviews are the true reviews.

*2024-12-06*

All the reviews saying how people won money and then were locked out of their accounts even after submitting all the required documents and paperwork are accurate. I won $200 and my account was suspended and I didn’t even receive an email saying it was suspended until after I contacted support to find out WHERE my winnings were. After I submitted all my documents, I waited the 48 hours it said to wait in the email for an update. After no update came from Bally, I contacted them by live chat support again. The chat agent proceeded to tell me that there is no timeframe in which my documents will be processed and reviewed and I will just have to wait it out. For $200 at Christmas time! Absolutely trash Sportsbook, I’m gonna be sticking to fanduel and DraftKings from now on. Even bet mgm has better practices than Bally. Don’t even get me started on how long it takes to speak with someone on live chat on Bally!

### 1/5 — Nightmare Experience

*2024-11-17*

I don’t even understand how these app has such high ratings. Everything I’ve seen is a 1 star negative experience, similar to mine. I made my account on a Sunday Morning to bet on football and didn’t even get in touch with support until after halftime of the first game (4+ hours). My account was unable to be verified even after scanning my drivers license in successfully. Then, I speak with support after being kicked out of the line twice. Then support tells me I have to email my license and a proof of residency. The catch is that they wanted full documents, not even screenshots. Unfortunately, I didn’t even get past this. My friend made a 6 leg parlay that had one player that didn’t play, so it voided that leg and another from a player that didn’t play play in that same game. Overall, I don’t even think the $150 in bonus bets is worth the headache you’ll get from using this book.

**Developer response:** Thank you for using our app! We appreciate your feedback and are sorry to hear that you were not satisfied with our verification process. To comply with KYC (Know Your Customer) regulations, we may require additional documents to verify your account. Once we receive the necessary documents, please allow up to 72 hours for us to complete the review, after which full account functionality can be restored. For more information, please visit our Help Center at https://help.ballybet.com/hc/en-us. To review our House Rules for wagering, please go to https://play.ballybet.com/account/house-rules. If you need further assistance, you can also contact our 24/7 Customer Support Team via live chat or email. We are here to help!

### 1/5 — AWFUL- LEGAL ACTION PENDING

*2024-11-08*

If you got to this review, please do yourself a favor and DO NOT USE. I won a few thousand dollars over a week ago, withdrew the funds, and have had zero update and it still says pending. Everything in their site and app say 24-48 hours to approve withdraws, but here we all 100 hours later and not a peep. It was “escalated” by the live chat member and they said it would take up to 24 hours…here we are again, not a peep. I’m currently looking for legal options, as they have stolen my money and all I can feel it heartbreak and stupidity. They claim on their support email to reply within 24 hours also but I’ve sent about 10 emails and haven’t heard a word. Tell me, HOW CAN I DEPOSIT FUNDS WITHIN SECONDS but the moment I ask to withdraw them you disappear and I don’t hear anything!? Absolutely ridiculous, unsavory, illegal operation going on here.

**Developer response:** Thanks for using our app. We appreciate your feedback and regret to hear you are unsatisfied with our withdrawal process. We completely understand how important it is to receive your funds promptly. While we aim to process all withdrawals within 24 to 48 hours, our processing times can be impacted by heavy volume at times. Please know that we are committed to ensuring our patrons receive their funds as quickly as possible.  Please contact our 24/7 Customer Support Team for any further assistance. We're here to help!

### 1/5 — Stole my Money & Terrible App

*2024-11-04*

I live in NJ and had no idea this app wasn’t for here. Usually betting apps will not let you sign up if it’s not for your state. Being that I entered my address, had my location on, & was able to sign up and deposit I figured I was good to go. It wasn’t until I went to place a bet that I finally got an error msg and even then,!it just kept saying unknown error. I tried to contact live chat but you’ll just be sitting in queue for hours. I also emailed them and no response. I tried betting on my laptop and finally got the location error. So I just tried to withdraw my money back and of course the withdraw “failed”. they had no problem taking my money but now it’s an issue giving it back. Contacting gambling commission

**Developer response:** Thanks for using our app. We appreciate your feedback and regret to hear you were unable to wager due to your location. In order to place a real cash wager, you will need to be physically located within the State you are logged in for. We recommend downloading the new Bally Bet Sportsbook & Casino app, which is designed for New Jersey patrons. For further assistance with your withdrawal, please contact our friendly 24/7 Customer Support Team. We're here to help!

### 1/5 — By far the worst sports book I’ve ever used

*2024-10-30*

Claims to give $150 in bonus bets after spending $25 on a minimum odds bet of -120 (Which I did and followed all of the following rules). Never received the bonus bets. Emailed numerous times to try and receive customer support, no one replied to a single email. Tried using live chat for customer support, sat in line for 30-45 mins each time then would kick me out for being timed out. Worst sports book after having experience using Draftkings, Fanduel, BetMgM, EspnBet, Bet360, HardRock bet, Caesar’s sportsbook, ect. This Bally Sportsbook is by far the worst and will never use again. All other listed sport books are actually reliable unlike this one. I would chose any of the listed above every day of the week over this one.

**Developer response:** Thank you for using our app. We value your feedback and regret to hear you are experiencing issues with our offers. For the Bonus Bets to be credited, you will need to meet the specified requirements. At times, a high volume of contacts can delay our response time but please be assured you will be assisted. Please contact our 24 hr Customer Support providing your details to help you further.

### 1/5 — Bally is the worst company in the United States

*2024-10-23*

Everything Bally touches turns to garbage. First, Bally Sports streaming app was the worst app ever created. They finally went bankrupt (much deserved) and made this sportsbook app. After downloading the app, depositing $25 to bet with, it says my account needs to be verified and to start a live chat. Well after sitting in the queue for 45 minutes I finally get to chat with someone. After chatting for 30 minutes, i’m told to delete the app and reinstall and clear cookies and it should work. I do all of that, and it doesn’t work. So I sit in the queue again for another 35 minutes, chat for an hour with someone, and i’m finally told to try and uninstall and reinstall again and download a location verification app. I do all of that and it still doesn’t work. Every other sportsbook app is so simple. Bally comes around and somehow screws everything up. I wish the absolute worst for the entire Bally company and I cannot wait to watch them fail in the future. Thank you Fanduel for buying the Bally streaming app and I can’t wait for them to eventually buy out this app as well.

**Developer response:** Thank you for using our app. We appreciate your feedback and are sorry about your experience. We aim to provide exceptional support and service to our valued patrons. At times, high contact volumes can cause delays. We are working on improving. To ensure a seamless gameplay experience, we recommend your device be on a strong WiFi signal, Location/GPS is enabled and uninstall/reinstall to clear any cache build-up. We are sorry to hear our troubleshooting did not work. Please contact our Customer Support Team via email with any additional details or screenshots to further assist you. We're here to help!

### 1/5 — WARNING: Bad Customer Service and No Transparency

*2024-10-18*

As you have probably read, I am not different than the others who joined and placed a bet (-123) that was not -120 or better to qualify for the welcome bonus. All other companies either 1. Make it very clear what the welcome bonus requirements are (not hidden in small text) and 2. Also do not make as stingy to join their books (because they want our money long term, duh.) Ballys has decided to do the opposite of both - I should not be surprised since their NBA TV package is also a garbage service.

I reached out to a team member via chat and email hoping they might be able to help rectify everything (and at the very least give me the equivalent back of what I bet in a bonus) and was told multiple times they could not. People want to ban other sports books because of props, injuries, etc but all of the others at least have decent enough service to help when I have questions or bet discrepancies. Not Ballys; so pleased be warned.

TL;DR: I’d advise not to sign up with them at all, but if you want the bonus, please make sure your first bet is $25+ and is -120 or better. If I even helped one person than this was worth it!

**Developer response:** Thank you for using our app and for your feedback. We're sorry to hear you were dissatisfied with our bonus. Bonuses are paid out once eligibility is met. We strive to provide clear terms, which can be found on the bonus itself, our Help Center, and at this link: https://play.ballybet.com/account/promotional-terms. Our goal is to create a seamless and enjoyable site experience for all patrons. If you need assistance, please contact our 24-hour customer service. We’re here to help!

### 1/5 — Terrible never use this app

*2024-10-05*

So I tried to make a account with them a couple weeks ago and it said I couldn’t be verified so I waited awhile and tried again because they had a good welcome promo when I re downloaded the app it let me log in this time and it had a promo on the Home Screen first 25 dollar deposit gets 150 in bonus bets so I clicked on it made the deposit and placed the bet I waited 24hrs after the bet settled still no bonus bets so I contacted customer support which was next to impossible on the live chat feature so I found their email and they tried to tell me because I made the account 29 days ago that I wasn’t eligible for the bonus which is absurd considering it was their fault I had to wait and why would the promo still be on my Home Screen and let me click on it if I was no longer eligible 🤦🏻‍♂️ SCAMMERS

**Developer response:** Thank you for using our app. We appreciate your feedback and are sorry to hear you were dissatisfied with our site. For our Bet $25, Get $150 in Bonus Bets, the specified requirements must be met in order to be credited. We strive to make our terms as clear as possible, they can be found at: https://play.ballybet.com/account/promotional-terms. Should you need any further assistance, please contact us at support@ballybet.com or our 24/7 live chat Customer Support Team. We're happy to help!

### 1/5 — WORST BETTING APP IVE EVER USED

*2024-09-26*

I really tried many times to give this app a chance but their customer service is horrible. First of all their chat queues takes absolutely way too long and glitches very frequently. I spent so much time talking and trying to reason with the manager and representatives but they treat their new customers terrible. Basically when I got the app I immediately made a bet for $25 of -127 odds, WHICH WAS A GLITCH IN THEIR TERRIBLE APP THAT I EXPLAINED MULTIPLE TIMES, but they didn’t care. When I placed the bet I saw -120 on my phone and I was 100% sure of that. My first support call, the representative, Emily, made it seem like I could just place another one and it’d be fine. So I went and placed a -118 bet, come to find out they only allow it for the first bet only and because their app glitched on me I’m not screwed out of $150 in bonus bets. I’ve never been more dissatisfied with an app and it’s customer service in my life and I wasted so much time on something that was their fault. Please don’t ever use this app and if you do just know if there’s any issues, you will be the one left to deal with the consequences, no forgiveness whatsoever.

**Developer response:** Thank you for using our app. We appreciate your feedback and regret to hear you were unsatisfied with our site. For the bonus to be credited, the specified requirements will need to be met. We are sorry the conclusion of the escalation was not to your satisfaction. We aim to provide exceptional support and while we are currently experiencing longer than usual wait times, please be assured every interaction with our patrons is important to us. Should you need any further assistance, please contact our 24/7 Customer Support Team.

### 1/5 — Do not use this app if you need your winnings promptly

*2024-09-24*

I have 6 gambling apps that I use regularly and manage two gambling groups. When the promo came out for Bally Sports to play $25 and get $150 in bonus bets, we were thrilled. However, upon using the app, you have to wait days and days to receive your winnings. It’s been 3 days now and I still haven’t received an approval email to release my funds. A few others in my groups are having the same issue. Upon reaching out to the online chat help option, All they say is that it’s been submitted for review and to give them time. Us gamblers know time is of the essence. Keeping our winnings prevents us from placing new bets and missing opportunities to make more money. Unacceptable.

**Developer response:** Thank you for using our app! We appreciate your feedback and are sorry to hear you’re experiencing issues with your bonus. All offers are paid out once eligibility is met, and we strive to make our bonus terms clear. You can find them on the offer, here: https://play.ballybet.com/account/promotional-terms, and on our FAQ Help Center page. We’re currently experiencing high contact volumes and appreciate your patience, and apologize for any inconvenience. For quicker assistance, we recommend reaching out midday or late evening. We’re committed to providing an enjoyable experience and are here to help.

## Most praised reviews (10 highest-rated)

### 5/5 — Slow payouts but good book

*2024-10-31*

Most of the negative reviews on here are from people that were too lazy to read bonus terms. 

The book is solid with very good odds. The app leaves something to be desired from the standpoint of connectivity, but the user interface, live betting, and cash out features are quite good.

I have only requested one payout thus far and it took 3 business days to process, but it came as promised. Most bigger sports books will payout instantly so this is really the main detractor regarding Bally’s. My impression is that subsequent payouts after the first one are quicker.

One other thing to note: during the withdrawal process, I received an automated email stating my withdrawal didn’t go through but customer service assured me that was a mistakenly sent auto-generated email. I received three of these emails in total, so if you receive one just know that your funds are likely still on their way.

**Developer response:** Thanks for using our app. We appreciate your feedback.  While we aim to process all withdrawals within 24 hours, due to high volumes, there can be delays at times. We strive to provide an enjoyable experience and appreciate your feedback as we are always looking to improve. For any further assistance or inquiries about a withdrawal status or promotion, please feel free to contact our 24-hour Customer Support live chat. We are here to help!

### 5/5 — Bonus Bet? Use another sportsbook

*2024-09-16*

I’ve used 9 different sports books for the new customer promo, never had an issues before until I downloaded Bally and followed step by step for the “free $150 in bonus bets” only for them to not honor it and after politely speaking with the live help chat, the employee was short and didn’t answer any of my questions and just said “we’re not awarding any free bets”. At least my $25 parlay hit for a few hundred so i cashed out deleted this dog app and got the last laugh.

**Developer response:** Thank you for using our app and for your feedback. We're sorry to hear about the issue with your bonus. All bonuses are paid out once eligibility is reached, and you can find the terms here: Promotional Terms.

We regret that your customer service experience did not meet your expectations, as our agents are trained to be knowledgeable and helpful. We strive to provide a great gaming experience on our site. If there's anything we can assist you with, please reach out to us via live chat once more, or email support@ballybet.com.

### 5/5 — Location

*2024-09-13*

This app is horrible. If you live in MA do NOT download the app PLEASE. I am saving you from the trouble. I deposited $25 and when I reopened the app it said my location was invalid. How is that possible? i’m in MA! I tried contacting support several times and no one has got back to me. They steal your money and the developers of the app are horrible. Save yourself the trouble and use Draftkings instead.

**Developer response:** Thank you for using our app and sharing your feedback. We're sorry to hear you're experiencing geolocation issues. We regularly test our site to ensure it functions smoothly for our users. You can also access our site via a desktop PC. We’re committed to providing a seamless experience and would like to help resolve this issue. Please reach out to our 24/7 Customer Service live chat or email us at support@ballybet.com for troubleshooting assistance.

### 5/5 — Hidden Gem

*2024-07-31*

I DONT understand how other people are giving this app a bad review. Other than not offering referral bonuses, I would suggest everyone to get on this. The odds are insane, and they have all the features that the major sports book have. Finally, they did something good because that previous app was poverty.

They offer cash out, they offer profit boosts and much more.

**Developer response:** We appreciate your patronage and thank you for the review Roger Tiwari. Please make sure to regularly check out our promo page, and our exciting and fun games so you don't miss out on all of the great ways we offer you more chances to win!

### 5/5 — DO NOT USE THIS APP (SCAM)

*2024-05-15*

I had a winning bonus bet that just disappeared from my active bets. When trying to get in touch with customer service, I said my queen position was 2… FOR AN HOUR… and never got a hold of a rep! Do not download and tell all your friends to do the same!!!

### 5/5 — Fixed app

*2024-05-08*

When I first downloaded this app I was sketched by the reviews. At first the app was kinda bugging out until I contacted support. They said they were working on issues and the next day there was a app update. Everything since then has been a breeze with this app. And cash outs are pretty fast as usual. If you’re looking for good bonus bets etc maybe this isn’t the app for you. But for someone just looking to wager and cash out it’s definitely reliable.

### 5/5 — Don’t listen to these goons giving bad reviews

*2024-05-04*

This book is just like every main sportsbook. Deposit, get a bonus, win, and cash out. I can login, deposit, and withdrawal no issues. Don’t worry about this book. They are legit. They pay out same day. 

Only downside is the bonus bets can only be used on straights. I wish I could parlay them.

### 2/5 — Good Promo Bad App

*2024-09-10*

Well if you would like to take the risk of waiting 3+ hours in a queue that you can’t close out of any time you need to talk to customer service this is the app for you! My free bets took over 24 hours to be put in my account forcing me to deal with this dysfunctional and under manned customer service department. Anyways I encourage everyone to take advantage of the promo, take money from this app, and delete it after! 

They are now refusing to give me my pay out of over $700 and not giving me any reason at all. It is no shocker that this company is in bankruptcy court!

**Developer response:** Thank you for using our app. We regret that you were dissatisfied with your experience. We are currently facing higher-than-usual wait times for live chat. For a shorter wait, we recommend contacting us midday or late evening. You can also reach us via email at support@ballybet.com.

We are dedicated to providing an enjoyable customer experience and want to help resolve any issues with your withdrawal. Please get in touch with us through email or live chat and provide more details to an agent for further assistance. We appreciate your patience and look forward to resolving this for you.

### 2/5 — What does this app actually do well?

*2024-01-21*

Nothing. There is literally nothing special about this app to separate it from the dozen others that we have in Ohio. I cashed in their welcome offer but since then literally no good promos, bonuses, etc. Logging in is annoying because it makes me 2FA to my email (who does that). Only reason it got 2 stars from me is that I made a few hundred off of their welcome offer and withdrawal was smooth. But the good apps have some sort of perk system that keeps you engaged. I give this app less than a year in Ohio because I don’t know anyone that uses it.

### 2/5 — Mix opinions on this app

*2023-12-27*

For starts where do I begin let see app can be a lot better especially showing the games live when they offer to play the video of the game that’s going on there’s always some kind of Arno matter which sport why give an option to watch the game then say can’t watch. Withdrawal process is horrible it should be easier and quicker for customers to take out there money they can collect deposits with no issues but can’t give us our money just like that. Hate having to log in automatically after exiting the app with less then a minute should give us more time logged in.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*