# Baltimore City 311

> Mobile platform for reporting and tracking city service requests. (iPhone/iPad app by City of Baltimore.)

- Source: https://appshunter.io/ios/app/baltimore-city-311/id1419786875 (this page in markdown: same URL + `.md`)
- Developer: [City of Baltimore](https://appshunter.io/developer/455865824)
- Category: Utilities
- Price: Free
- Rating: 2.30/5 from 116 App Store ratings · 65 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 54 MB
- Languages: American English
- Released: 2018-09-09
- Data updated: 2026-08-13
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/baltimore-city-311/id1419786875/reviews.md

## What is Baltimore City 311?

Baltimore 311 allows residents and visitors to assist the city agencies in keeping city neighborhoods cleaner, safer and more beautiful by reporting a variety of issues such as graffiti, potholes, street light outages, trash collection, street cleaning and more… all through the convenience of a mobile device.  The app will route the service requests directly to the appropriate servicing agency.  The customer can also view the status of a service request within the app.

## Key features

- Report city issues
- Graffiti reporting
- Pothole reporting
- Street light outage reporting
- Trash collection reporting
- Track service request status

## Recent user reviews (10 of 65)

All indexed reviews: https://appshunter.io/ios/app/baltimore-city-311/id1419786875/reviews.md

### 1/5 — Forced app update but app is already updated

*2026-05-27*

The app won’t allow a new submission and is forcing an update. I go to update from the app store and the only option is to open. Once I tap open, it sends me back to the app that is forcing an update on an app that is already updated. This is app continues to be horrible.

### 2/5 — Yuck

*2025-08-01, version 6.1.2*

Boy, these other reviews aren’t kidding. This is so much harder to use than the last version. It won’t let me pick a place on the map - that’s the whole point!

### 1/5 — This app is completely broken

*2025-07-12*

The old app worked better, but forced me to update. I updated and now nothing works. I’ve tried to sign in multiple times. Create a user profile and it just doesn’t work. What a piece of garbage I can’t believe the city wasted money making this thing.

### 1/5 — Not user friendly

*2025-03-30*

This app is slow and full of unnecessary questions that slow down the reporting process. The previous app was much better. This looks like it was designed to discourage use while allowing the city to check a box saying they have an app despite how discouraging it is to use. The map is frustratingly slow. Is it scanning the entire planet to determine location before finally reaching the location I am reporting from that is sometimes incorrect? This is a terrible app that needs to be simplified.

### 1/5 — App is completely broken - glitched

*2025-03-08*

Downloaded app today.  Tried to report exposed wires on street light.  Allowed upload of new image and videos and then crashed on upload of image from photo album.   no problem.    closed the app.  reopened and now it wont allow me to place any request at all.  Tried multiple times - giving up.  Who in the city is responsible for this ?

### 5/5 — Works everytime

*2025-02-20*

I use the app to report every issue I have in the city, from parking in the bike lane to signing repairs, and they always take care of it. More people in Baltimore should utilize this

### 1/5 — Useless

*2024-09-12*

Almost every issue I’ve tried to report within Baltimore city limits is met with an “out of jurisdiction” pop-up. If the city isn’t responsible for traffic signals downtown, we’ve got a major problem.

Last year I was actually able to report things, but they’re all still open. And some of them have been reports of dangerous issues. Not one resolved request, so I’m guessing it’s dysfunctional on the backend too? Is anyone even seeing these reports? What is the point of this app?

### 1/5 — No longer keeps your 311 requests

*2024-08-06, version 6.0.8*

The app no longer keeps your 311 requests in your list. Was fine until July 10th. Since the none of my requests appear in my list so no way to track them and follow up.

### 5/5 — Try it out for City services

*2024-04-27*

Most of the ratings I’ve read relate to versions prior to the current version 6. The whole point of having an app is that the City recognizes that most residents use mobile devices in their daily lives: we aren’t usually at a computer when we run into a concern that we would like the City to address. 

As an employee of Baltimore City, I've found the City’s 311 mobile app to be an incredibly useful tool for addressing community concerns efficiently. Whether it's reporting potholes, requesting trash pickup, or notifying the city about a fallen tree limb, the app is user-friendly and responses from City agencies are prompt. It's made a noticeable difference in how quickly issues are resolved in. I think the mobile app is a must-have for anyone living in Baltimore who wants to contribute to the well-being of our community!

### 1/5 — Terrible

*2024-02-06, version 6.0.4*

One cannot even submit a request using this app.

## Frequently asked questions about Baltimore City 311

### What does the Baltimore City 311 app do?

The Baltimore City 311 app allows residents and visitors to report various city issues directly to the appropriate agencies. This includes problems like graffiti, potholes, street light outages, and trash collection issues.

### What kind of issues can I report with this app?

You can report a wide range of issues such as graffiti, potholes, street light outages, trash collection problems, and street cleaning needs. The app is designed to help keep city neighborhoods cleaner, safer, and more beautiful.

### Is there a cost to use the Baltimore City 311 app?

Based on the provided information, the app is free to use. There are no mentioned costs associated with downloading or utilizing its reporting and tracking features.

### Can I see the status of my reported issue?

Yes, the app allows you to view the status of your service requests. Once you submit a report, it is routed to the appropriate servicing agency, and you can monitor its progress within the application.

## Version history (last 5 releases)

### 6.2.1 — 2026-08-11

Bug fixes and enhancements

### 6.2.0 — 2026-05-04

Bug fixes and enhancements

### 6.1.3 — 2026-03-05

Bug fixes and improvements

### 6.1.2 — 2025-07-01

Bug fixes and Performance improvement

### 6.1.0 — 2025-06-23

Bug fixes and Performance improvement

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## Related topics

[baltimore 311](https://appshunter.io/ios/topics/baltimore-311) · [311 app baltimore](https://appshunter.io/ios/topics/311-app-baltimore) · [baltimore](https://appshunter.io/ios/topics/baltimore)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*