# Balwin — user reviews > 45 indexed App Store user reviews of Balwin by Think Digital (Pty) Ltd, rated 5.00/5 from 6 ratings. - Source: https://appshunter.io/ios/app/balwin/id1367426566/reviews - App overview in markdown: https://appshunter.io/ios/app/balwin/id1367426566.md - Rating breakdown: 5★ 6 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (18 of 45) ### 1/5 — Terrible *2024-09-10, version 4.4.2* This app has several critical issues that make it inefficient and terrible . Firstly, requiring Bluetooth to be enabled at all times just to access the complex is a serious security risk. Why? On top of that, the inability to copy and paste information adds unnecessary frustration. Manually entering tenant details one by one is time-consuming and prone to errors. It’s baffling that the app requires users to upload photos of tenants' ID cards or driver’s licenses themselves - why can’t the tenants upload this sensitive information on their own? This process is not only inefficient but raises concerns over privacy and data security. ### 1/5 — Horrible app *2024-07-24, version 4.3.31* Absolutely useless app. I have tried multiple times to login, added in my details and have now been stuck on a loading screen for over 10mins. Every time I close the app and retry it’s the same story. I have even deleted the app, reinstalled and no avail. Well over it! ### 1/5 — Tired & frustrated customer *2024-06-05, version 4.3.31* I haven’t been able to log in to my App for months now , & I can’t even be assisted I’ve re downloaded , refreshed & done everything to try login into the App I’m so frustrated. It’s difficult for me to enter & leave the estate or move around inside . Having to ask my Husband for codes each time . How can I contact support ? ### 1/5 — Pathetic app and unhelpful staff *2024-05-25, version 4.3.31* First it was generate QR codes to enter which didn’t always work, having to scan it 1-5 times depending on the system. Now facial recognition was introduced and onboarding for me personally has been a mission. After finally completing onboarding and deleting and re-downloading the app a number of times, I am still not recognised to enter or exit or even send codes to invite guests in. I brought this problem forward to the support team and hadn’t heard a single word back. The guards at the gate (although not their problem or fault at all) don’t even have a backup way to get me into my estate. Terrible app. Terrible feedback. Terribly thought of. Best part is, none of this will be heard or fixed. Complaining for a service which we pay for is useless in this day and age. ### 1/5 — Worst app *2024-04-12, version 4.3.31* Been struggling to get access to the app for a week now ### 1/5 — The pits! *2023-11-28, version 4.3.30* This absolutely terrible app hardly ever works! Just like Balwin themselves ### 1/5 — Tedious and Back UX *2023-08-24, version 4.3.26* Million and one clicks to generate a access code which is pointless, every screen is slow and app has unnecessary features. Every app update also makes you go through the sign up process process again from start. No gym integration so have to use two apps. Estate manager still uses WhatsApp and not app notifications. No idea when people have used your code or exited the estate with your code. Pretty pointless vs how other estates manage their apps. ### 1/5 — Stupid useless app *2022-12-13, version 4.3.18* I have never used such a slow app Very inconsistent ### 1/5 — 1 star management for a “7 star estate”. Haha. *2022-12-12, version 4.3.18* It would be so nice if Balwin spent more time and money conversing with its residents to find out what they do/don’t like instead of enforcing a glitchy, unreliable and terribly designed UI on to us in order to come and go. All the new system does is encourage residents to get their phone out while driving. And still you’ll be at the gate forever waiting for this app to open. Such a pity. ### 1/5 — Guest physical access denied *2022-11-26, version 4.3.17* The application doesn’t grant access for my guests, I receive more than 20 notifications saying access granted, however, the gate does not open. I must escort my guests each time, what an embarrassment and inconvenience. Not to mention the poor service we receive from The Blyde. ### 1/5 — Non-stop glitching *2022-10-15, version 4.3.17* Perhaps the least favourable part of living at The Reid is now having to pull my phone out, unlock with my face multiple times within 30 seconds, get 40 push notifications that I’ve arrived and have to generate multiple codes for my visitors. Terrible app, even worse onboarding. ### 1/5 — Unknown *2022-10-08, version 4.3.17* App crashes upon registration. Can’t go to the next stage. Also seems to be data mining going on with this app. ### 1/5 — Lost all data *2022-06-28, version 4.3.13* The app keeps on losing my vehicle info. I tried logging out and back in, then all my information was gone and now I can’t log back in or add information. The app is pretty much useless. ### 1/5 — Primary school developers *2022-02-25, version 4.1.7* The only functionality the app has is the ability to log snags in my apartment, of which there are many. Nothing else works. Not sure why this app exists. Just provide an email address where one can log snags and call it a day with the rest of this useless app. ### 1/5 — App is useless *2021-11-05, version 4.0.7* This is the worst app ever and as if that is not enough the estate manager is also never available to help out. Balwin please do something with your employees at The Blyde and the app. ### 1/5 — App Don’t Work *2021-06-03, version 4.0.6* I am sorry but this app is useless. It not working 99% of the time, it does not even deserve one star. ### 1/5 — App Not user friendly *2021-05-16, version 4.0.6* App is totally not user friendly, adding a contact which is something so simple, is a job and a half using the Balwin app. The app sometimes does not work. You are not aware if your visitors have entered the complex or exited , since the app does not notify you. In short the app is too shaky and needs professionals to sort it out. They should use other good residence apps such as residentry as a reference to better their app or perhaps use the same app developer as residentry app. ### 1/5 — Can’t register *2021-02-25, version 4.0.2* Not receiving the OTP ## Most critical reviews (10 lowest-rated) ### 1/5 — Collecting Unnecessary Data *2025-02-22, version 4.4.5* You are forced to opt in to your PII data being collecting beyond justifiable purpose or simply have no access to your home, that you own. ### 1/5 — Bug *2025-01-30, version 4.4.5* The app has been inaccessible for over two weeks. Can’t even use it or login. ### 1/5 — Privacy concern *2025-01-10, version 4.4.5* On upcoming visits, we see every person’s name and contact details that has been invited into the complex. Due to this, anyone can steal your visitor’s code and revoke the visits you’ve created. Security guards seem clueless about the issue, which has led to so much frustration and conflict. Frustrating! ### 1/5 — This app *2024-12-11, version 4.4.4* The app introduced is not friendly to the users, Orientation is needed otherwise this frustrate the users and Securities are also left ignorant to the app that is supposed, them as security to have knowledge to it. This is bad very bad ### 1/5 — Mr X *2024-12-09, version 4.4.4* I can’t seem to download this app on my iPhone 10 all software updated already.I’ve deleted and rebooted but still nothing ### 1/5 — The worst *2024-12-04, version 4.4.4* The worst ### 1/5 — Horrible property management *2024-11-20, version 4.4.4* If you wanna stay like you in hostel or prison then please come join especially the Blyde ### 1/5 — Discontinue App! *2024-10-18, version 4.4.2* This app is so frustrating and useless. I wish they can discontinue this horrible app. Deserves 0 stars. ### 1/5 — Bad *2024-09-26, version 4.4.2* This app doesn’t work and I try to go in it it doesn’t work ### 1/5 — Terrible -Worse app ever *2024-09-16, version 4.4.2* If there was a NO star, this app would definitely deserve it. It’s clearly designed for the developer not for residents or homeowners. And why the app need Bluetooth to enable access is not it. ## Most praised reviews (4 highest-rated) ### 5/5 — Awesome App *2023-10-25, version 4.3.29* With the recent updates, this App is a great tool for anyone living on a Balwin Estate! Information immediately available, book a facility or check your levy statement! ### 5/5 — Great! *2023-08-29, version 4.3.26* User friendly, functional and useful! Love the new look and feel Well done ### 5/5 — Notifications *2019-05-13, version 1.4* Hi Developers Is it possible for you to put back the feature that notifies the host when the invitee has arrived on or departed the premise. ### 3/5 — Bugs & suggestion *2019-04-29, version 1.4* Notifications on IOS, I recieve notifications but when going into the app it shows no notifications. I would suggest that you can select your estate rather than needing to put on your location services each time opening the app. Other than that it is a good app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*