# Balzac's Coffee Roasters — user reviews > 34 indexed App Store user reviews of Balzac's Coffee Roasters by Smooth Payment Inc., rated 4.58/5 from 26 ratings. - Source: https://appshunter.io/ios/app/balzacs-coffee-roasters/id963755552/reviews - App overview in markdown: https://appshunter.io/ios/app/balzacs-coffee-roasters/id963755552.md - Rating breakdown: 5★ 21 · 4★ 3 · 3★ 0 · 2★ 0 · 1★ 2 ## Newest reviews (12 of 34) ### 4/5 — Please fix the app *2024-06-15, version 11.7.9* You app does not let one select Oat Milk. It is greyed out for all your products at Distillery and Market (did not try anymore) and yet there is plenty of Oat Milk at both locations. So it renders it impossible to order any coffee/drink with Oat Milk as a milk substitute! Thanks. On iOS 17.5.1 - iPhone 14 Pro Max. ### 2/5 — Please! Fix! Rewards *2023-02-14, version 11.7.9* I am begging, pleading on bended knee for the devs to fix the reward redemption system. You can only choose a reward drink out of a specific list of drinks and treats and there’s no possible way to order ahead using points. I’ve been sitting on a balance for a long enough period of time, please make this easier to use. ### 2/5 — Terrible app *2022-05-09, version 4.1.16* This app has so many bugs! Super frustrating to use. And the worse part is none of the employees know how to use it either, so it’s almost impossible to redeem your points. It stopped accepting my credit card because it expires in a month and half… ridiculous! I haven’t even received the new card from my bank, but Balzac’s app won’t accept my current one any longer. Love their coffee, hate the app! They should look at the Starbucks app and learn some pointers. ### 3/5 — PayPal and Apple Pay integration broken *2022-01-25, version 4.1.16* Would not let me pay with my VISA debit in Apple Pay and gave an error trying my PayPal ### 2/5 — Black hole of points *2021-09-26, version 4.1.16* There isn’t anyway to use your points. None of the staff at their locations know how to use the app. There aren’t any instructions on how to trade pints in for products. Great for ordering and that’s about it. ### 3/5 — Great for order ahead but not for redeeming *2021-04-30, version 4.1.16* Love that I can order ahead. The redeem function on the points is not intuitive at all and very complicated. There is also no explanation on how to do it. Even the people who work at my Balzac’s find it confusing. I have over 5k points and can’t redeem. Very disappointing. Also doesn’t connect to PayPal account, which is frustrating. ### 2/5 — Great Coffee, TERRIBLE App *2020-04-16, version 4.1.14* Can I buy my coffee online? Yes. Can I buy it through the app? Nope BUY BALZACS THROUGH THE WEBSITE ### 2/5 — Having issues with my app *2018-11-03, version 3.0.3* I’m still having trouble with the app stopped working in the spring - tried to get it to work but still nothing. ### 5/5 — Love to tip *2018-01-18, version 2.4.5* Works as needed. Want order ahead though ### 5/5 — Works well *2018-01-18, version 2.4.5* I've been using this app every time I walk into Balzac's. ### 5/5 — Great App! *2018-01-18, version 2.4.5* I really like this app. It’s simple to use and I have also added my Balzac’s gift card to it to pay. Hurray!! ### 5/5 — Better than Starbucks! *2018-01-17* We’re from the US and go to Canada often. Our favorite place for coffee is Balzac’s! Awesome coffee and treats. ## Most critical reviews (10 lowest-rated) ### 1/5 — Great coffee, awful app *2025-02-14, version 20.0.0* Balzac has great coffee but a TERRIBLE app. It hardly ever works. Even the baristas complain about it. Any time I have contact head office to seek improvement, they ignore. Better customer service please! ### 1/5 — what happened to my Account! *2023-09-26, version 11.7.9* I’ve discovered there is no way for me to recover my credentials and/ or update the credit card info tied to my Profile. No useful help or FAQ Links in the app. Very Frustrating. I had to stop using the App. I don’t know how to contact support for this app. Although I really like shopping at The Coffee company it was created for. I an Not recommending this App ### 1/5 — Awkward *2022-09-23, version 4.1.20* If you want to claim to Rewards at the same time you have to do one at a time and after doing the first one before doing the second one you have to close the app down completely ### 1/5 — Crash *2022-09-03* Open app and crashes! Can’t get points! Also double charged my order! 😠 ### 1/5 — US cellphone user unable to use app *2018-09-10* I had a Balzac’s reward punch card once upon a time, then you went to apps and now I can no longer get rewards when I frequent your cafe. What’s this verification code that doesn’t get sent anywhere? I don’t connect via cell just wifi when in Toronto or niagara :(. ### 1/5 — I can’t sign in! *2018-05-09, version 2.4.5* I’ve had this op for a long time, but whatever’s happened lately, I can’t even sign in any more. ### 1/5 — WARNING: You’ll lose all your money / credits with this new update *2018-05-02, version 2.4.5* I don’t understand why an app is released with huge bugs and even with an update it’s worse still. All my cash/credit with app update has disappeared!! I put on $70 via a gift card purchase about a month ago ... (because I refuse to pay with a credit card) It worked for a month HOWEVER I was told that the new app update one would need to re-enter all my information HOWEVER everything’s disappeared: my purchase history, my gift card money everything!!! January 1/ Confusing to navigate even for the Balzac’s staff. 2/ i am displeased that it is geared towards credit cards and PayPal, neither which I use... 3/ and then jumping through hoops as I have to “buy a gift card “ in order to add cash to my account... 4/ I find it a HUGE hassle to receive points ### 1/5 — Garbage *2018-01-24, version 2.4.5* Tried 5 times to get app to work, still nothing. I give up. Edit- so 2 and a half months later I get a note asking to send the developer a email to explain issues. I figured I would try again before doing so. Now this thing has my CC # but app is still not working. AVOID!! OK WAIT!! I finally got it to work, not very intuitive but it is working. ### 1/5 — You lost a customer *2017-12-16, version 2.4.2* Tried to download the app but to register i am forced to enter my phone#, which is NOT acceptable, email should be just enough. Please fix it so confirmation code can be send via email... i really do not like the idea of you selling my phone# to thousands of vendors that will be spamming me for the next 100 years!!! Thanks ### 1/5 — Where do you order? *2017-10-21, version 2.4.1* I can give a tip, but can't order? To the developer, you should read the book "don't make me think" and get some ux/ui courses. Can't pay with credit/debit card at the store either. And the employees couldn't figure out how to use the app. ## Most praised reviews (10 highest-rated) ### 5/5 — Top Notch! *2025-03-15, version 20.0.0* Always a pleasant exceptional experience enjoying my latte/coffee with a smile and gratitude! ### 5/5 — Redeeming Points *2024-06-24, version 11.7.9* redeeming points on the app is horrible. I have too choose from the list of items listed I can’t choose my own item like an iced latte. Plus the adding of the $5 gift card to check out should be free not charge me $5. Please update this feature ### 5/5 — Super convenient *2023-01-23, version 11.7.9* The order ahead saves me a lot of time when I have classes or work and need a quick drink to go. No need to wait in a line! Payment is also super easy and quick. ### 5/5 — Very easy *2020-08-24, version 4.1.15* Love using this to order ahead ### 5/5 — Almost there *2020-06-21, version 4.1.15* Loyalty program refresh could use some work. I only drink iced beverages so the rewards do not work well for me ### 5/5 — Simple and Beautiful UI *2018-11-18, version 3.0.3* Great UX and UI design. Has a small issue with the older iPhone SE screen size but otherwise great design. ### 5/5 — Good app *2018-10-01, version 3.0.2* Good experience using this app so far - never gives me issues and the reward discount is pretty decent. ### 5/5 — Great Update *2018-09-23, version 3.0.2* The update really has improved the app. Excited for when I will be able to order ahead in Stratford. ### 5/5 — Fantastic app! *2018-08-23, version 3.0.1* I love how easy it is order items ahead of time! The app is super easy to use and really nice to look at. The sliding tip selector is a nice touch - loads of fun. ### 5/5 — Love this app *2018-01-18, version 2.4.5* Nice and easy to use interface! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*