# Bamboo Airways — user reviews > 28 indexed App Store user reviews of Bamboo Airways by BAMBOO AIRWAYS COMPANY LIMITED, rated 2.48/5 from 25 ratings. - Source: https://appshunter.io/ios/app/bamboo-airways/id1453491942/reviews - App overview in markdown: https://appshunter.io/ios/app/bamboo-airways/id1453491942.md - Rating breakdown: 5★ 8 · 4★ 1 · 3★ 1 · 2★ 0 · 1★ 14 ## Newest reviews (10 of 28) ### 1/5 — Bad experience *2022-09-22, version 3.0.4* I’ve already chose VN airlines because of this terrible application ### 1/5 — Bad system *2022-08-04, version 3.0.4* The app and the website needs to be upgraded ### 1/5 — A bit of a nightmare *2022-06-21, version 3.0.2* Trying to book a trip from Melbourne to Da Nang is not straightforward on this app. You need to book each leg separately. Not sure why you would use the app instead of using the website. ### 1/5 — Crashes when I select United States as country of billing *2022-02-05, version 2.0.15* It’s so frustrating to enter so much information only for the app to crash when I select United States from the credit card billing page payment country. ### 1/5 — Không hỗ trợ các đời máy *2021-11-19, version 2.0.7* Tôi đang sử dụng máy iphone đời cũ, bản cập nhật mới không cho phép cài đặt phiên bản iOS cũ (12). Giờ tôi không thể sử dụng Ứng dụng Bamboo trên điện thoại. Thật là một trải nghiệm thất vọng. ### 1/5 — App & Service is terrible *2020-09-17, version 1.0* Tôi đặt vé đã thanh toán nhưng không có email confirm. Gọi lên tổng đài cả trăm cuộc đều bận, để ăn tiền qua đầu cskh 1900. Gởi mail thì không thấy trả lời, không có bất kì thông tin gì để biết mà xử lí tiếp. ### 1/5 — Useless app *2020-08-13, version 1.0* Just an useless app. You can pretty much do everything on the website with better navigation. An app with poor UI/UX will not deserve a higher rating. No more than 1 star. ### 1/5 — Not acceptable *2020-03-06, version 1.0* Any app that pops an ad in my face when I open up is a waste of time. I use the app to book flights, so I went and used the competition’s app to book a flight with them and have deleted this useless app. ### 1/5 — Translation *2019-12-19, version 1.0* Please can we have the app in a English. Thank you ### 1/5 — Does’t work! *2019-12-14, version 1.0* Ko hoat dong! ## Most critical reviews (10 lowest-rated) ### 1/5 — Not Refundable! *2026-04-27, version 5.0.8* Bought my ticket through Trip.com. Did not include my middle name in the ticket. When talk to a customer service, they can’t even do it and the ticket is not refundable. ### 1/5 — Bad, cannot log in account *2025-02-27, version 5.0.8* Bad, cannot log in account ### 1/5 — Not in English… *2024-07-28, version 5.0.8* You have stopped me using your airline company many times.. I can’t get any information about flights in English…I have had your App a long time…nothing is available in English.. Please can you do something about this… ### 1/5 — Lừa đảo k hoàn tiền *2024-05-24, version 5.0.8* Lừa đảo k chịu hoàn tiền ### 1/5 — Awful app, awful customer service at HCM *2024-05-18, version 5.0.8* I used airpaz to book tickets for bamboo airways and had a horrible experience. I will never use this airlines again. First off AirPaz messed up the names and swapped the first and last names on our tickets which I was charged a fee to switch. This process was made more confusing due to incompetence of the workers in HCM city. They had us do two circles between the baggage check and two different customer service desks. Due to a mistyping in one of the tickets we had to buy an entire new ticket. I requested a name change via email and never heard from any representative. ### 1/5 — Language barrier *2024-03-07, version 5.0.8* Hi. Can’t really give the app higher than a 1star as it is only in Vietnamese. No indication of where to change to English. ### 1/5 — Unusable *2023-11-29, version 5.0.4* Since system upgrade in September, I’m unable to log in via the app. I’m still able to log in via website. I was told to delete then reinstall the app. Still not working. Then I’m told to change my password. I could not do that in neither the app nor website. Then I’m told not to use “&” in my password. You probably guessed by now: NOT WORKING! Unfortunate there is no ZERO star rating. Probably something to do with being First-tier member 😉 ### 1/5 — Lots of bugs *2023-08-05, version 3.1.6* Downloaded the app as we are travelling with them soon but it’s terrible. It finds my husband in the family set up then tells me he isn’t recognised. We haven’t had a good experience with the airline as yet either. Cancelled or delayed flights has already started and we haven’t even left home. ### 1/5 — One-star app *2023-04-07, version 3.1.0* For a “five-star orientated airline”, the app and website is anything but. Can’t even manage a simple change of flight request and make a payment. ### 1/5 — Account not working *2023-02-22, version 3.0.5* I dont understand you are big brand airline in Việt Nam and you have a bad app for booking flight. My account can work on website but app is not, although everything is fine. Improve your system and you can bring Quyet Back. Thank! ## Most praised reviews (8 highest-rated) ### 5/5 — Ổn *2025-05-03* Ok very good nmkkb ### 5/5 — Đánh giá *2024-01-14, version 5.0.7* Dịch vụ tốt, tiếp viên dễ thương ### 5/5 — Good *2019-07-25, version 1.0* Good airlines in Viet Nam. High standard for services ### 3/5 — Needs Apple wallet support *2024-03-21* Would like to add airline tickets to Apple wallet ### 2/5 — Forget it. *2024-12-01, version 5.0.8* The plane doesn’t take off till it fills to near capacity we waited extra 45 minutes!!!! ### 2/5 — Not very good *2023-01-11, version 3.0.5* Clunky and annoying ### 2/5 — Ứng dụng cần được cải thiện sớm nhất có thể *2022-07-18, version 3.0.3* Ứng dụng hiện không thể thanh toán, không thể cập nhật thông tin cả số di động và số cố định, tuy nhiên vẫn có thể đặt được chỗ ### 2/5 — Can be better *2022-07-12, version 3.0.3* Setting a currency in AUD but still comes up with Vietnam $ . And better to show total price before passenger information instead in the end. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-06.*