# Bambuser Chat — Team app for Virtual Shopping > Virtual shopping assistant app for store teams to connect with online customers. (iPhone/iPad app by Bambuser.) - Source: https://appshunter.io/ios/app/bambuser-chat/id1178589357 (this page in markdown: same URL + `.md`) - Developer: [Bambuser](https://appshunter.io/developer/344600668) - Category: Business, Utilities - Price: Free - Rating: 3.30/5 from 7 App Store ratings · 39 written reviews indexed - Age rating: 4+ - Requires: iOS 15.6 · 141 MB - Languages: American English, Danish, Dutch, Finnish, French (France), German (Germany), Italian, Japanese, Korean, Norwegian Bokmål and 6 more - Released: 2016-12-01 - Data updated: 2026-08-28 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/bambuser-chat/id1178589357/reviews.md ## What is Bambuser Chat? The Bambuser Chat App allows store teams to connect with online shoppers. Bring the best of in-store online and create experiences that convert. Reach shoppers wherever they are, whether shopping online from the office or from the couch. Help them out when they need it, give them personalized advice and boost your sales. Go available to accept incoming requests from online shoppers, and chat via text or video. Show how the products really look, and see what they've been looking at to tailor your recommendations. Give shoppers confidence to checkout. Answer questions, show shoppers what they're interested in before they buy, and find other products they'll love. That's how you'll give shoppers the confidence to make the purchase. Keep in touch with shoppers. It doesn't have to end after one chat! Invite them to join your exclusive Contacts. Keep the conversation going, send them updates, and more recommendations. Set reminders to make it easy to know when it's time to follow up. ––– What is Bambuser Chat? Chat connects people with people. Shoppers that use Chat say their favorite part of the experience is the human connection it creates. Merchants can give shoppers that in-real-life experience by bringing the human element online, using brand experts to inspire shoppers and give them confidence to make purchase decisions. Chat empowers brand experts to bring their authenticity and expertise beyond the walls of their local store to millions of shoppers online. The Bambuser Chat App allows store teams to connect with online shoppers. Bring the best of in-store online and create experiences that convert. Reach shoppers wherever they are, whether shopping online from the office or from the couch. Help them out when they need it, give them personalized advice and boost your sales. Share your expert recommendations via Messaging and Video Chat. Go available to accept incoming requests from online shoppers, and chat via text or video. Show off how the products really look, and see what they've been looking at to tailor your recommendations. Give shoppers confidence to checkout. Answer questions, show shoppers what they're interested in before they buy, and find other products they'll love. That's how you'll give shoppers the confidence to make the purchase. Keep in touch with shoppers. It doesn't have to end after one chat! Invite them to join your exclusive Contacts. Keep the conversation going, send them updates, and more recommendations. Set reminders to make it easy to know when it's time to follow up. ––– What is Bambuser Chat? Chat connects people with people. Shoppers that use Chat say their favorite part of the experience is the human connection it creates. Merchants can give shoppers that in-real-life experience by bringing the human element online, using brand experts to inspire shoppers and give them confidence to make purchase decisions. Chat empowers brand experts to bring their authenticity and expertise beyond the walls of their local store to millions of shoppers online. ## Key features - Text and video chat with shoppers - Personalized product recommendations - Showcase products via video - Build customer contacts - Follow-up reminders - In-store experience online ## Recent user reviews (10 of 39) All indexed reviews: https://appshunter.io/ios/app/bambuser-chat/id1178589357/reviews.md ### 5/5 — 5 Stars!!!! *2025-04-05* 1 Star. This app is a nightmare. Fix your software there hasn’t been an update in 4 months. Turn off that obnoxious midnight notification as well. ### 1/5 — Understanding app *2024-05-22, version 7.8.4* Very difficult app to understand and just so frustrated ### 5/5 — Perfect *2024-03-24* The app is so nice ### 1/5 — Actual trash *2023-05-17* Poorly designed. Infuriating notifications that pull you away from chats. No consideration for your phone’s battery. ### 1/5 — Je n’arrive plus à me connecter à l’application depuis un moment *2022-06-28, version 6.12.13* Je n’arrive plus à me connecter à l’application depuis un moment ### 1/5 — Too many glitches *2022-06-11* Ever since the latest update, the app glitches out consistently and it is affecting my sales. I lose out on the ability to connect with customers due to the incoming chat feature glitching and not loading. It’s like it’s in a perpetual state of loading. Over it and frustrated. ### 3/5 — Repeating notifications *2021-08-07, version 6.5.0* Every time I get a notification, it comes through 4 times. It definitely gets annoying when I use this app a lot and the message comes through fast and often. Can this be sorted please !? ### 1/5 — Kills battery on devices. No desktop integration. Buggy. *2021-05-25* Battery killer. App has issues. Desktop version not avail- lacking progressive steps to help aide in sales. More like another task to add into an already busy day. The app does let you customize things to reply with and has pre loaded responses that take more work to copy edit than using talk text. Often the app crashes mid session, top right buttons stopped working with most recent update so you cannot view chat history to gather info needed on follow ups. I’m not able to use the email tool as the app tells me I need to login… while logged in. If another person in your team is not online (using the app) you must pickup where their long conversation ended. Why isn’t there an email tool linked to paying clients using their specific service ? Keeping the app open all day, without having iPad or phone plugged in causes overheating devices if they make it past an hour. Meh. ### 2/5 — Slow performance *2021-04-08, version 5.16.8* There is major lag time with this app. Please fix it as it frustrating for users who use this daily. The picture and video quality also requires improvement. The images seem grainy and the photo size differs from what you take a picture of to what is sent to the customer. Odd. There should also be a feature within the app that tells you how many people are on the website currently and how many people might be waiting to chat. Especially during busy sale times when web traffic might be increased. ### 5/5 — So intuitive *2021-03-12* Super easy to use- took me 5 minutes to learn, plus it auto updates!! Love being able to help customers online right from my phone. ## Frequently asked questions about Bambuser Chat ### What does the Bambuser Chat app do? The app allows store teams to connect with online shoppers via text or video chat. It aims to replicate the in-store shopping experience online, offering personalized advice and boosting sales by providing a human connection. ### How can I use Bambuser Chat to improve sales? You can use the app to answer shopper questions in real-time, show products via video, tailor recommendations based on what shoppers are viewing, and build confidence for them to make a purchase. ### Is Bambuser Chat free to use? Based on the provided information, the app is available for free. There are no mentions of subscription fees or in-app purchases. ### What are the main features of Bambuser Chat? Key features include text and video chat with online shoppers, the ability to showcase products visually, personalized recommendations, and tools to build customer contacts for ongoing engagement and follow-ups. ### Who is the target audience for this app? This app is designed for store teams and sales associates in the retail sector. It helps them connect with customers online, provide expert advice, and ultimately drive sales by offering a more personal shopping experience. ## Version history (last 5 releases) ### 9.0.4 — 2026-08-26 This release includes - Update tracking service ### 9.0.3 — 2026-01-12 This update includes bug fixes and general improvements. ### 9.0.2 — 2025-12-03 This update includes bug fixes and general improvements. ### 9.0.1 — 2025-11-05 This update includes bug fixes and general improvements. ### 9.0.0 — 2025-10-21 This version includes - Updated the login flow - New UI for handling different login methods ## Apps similar to Bambuser Chat | App | Rating | Price | Category | | --- | --- | --- | --- | | [Bolt Food Courier](https://appshunter.io/ios/app/bolt-food-courier/id1470629849) | 4.5 (191) | Free | Business | | [Helpling Partner](https://appshunter.io/ios/app/helpling-partner/id1152910034) | 3.0 (4) | Free | Business | ## More apps by Bambuser - [Bambuser](https://appshunter.io/ios/app/bambuser/id963132997) - [Bambuser Studio](https://appshunter.io/ios/app/bambuser-studio/id1476377059) - [Bambuser Video Calls](https://appshunter.io/ios/app/bambuser-video-calls/id1520230765) All apps by Bambuser: https://appshunter.io/developer/344600668 ## Related topics [bambuser chat](https://appshunter.io/ios/topics/bambuser-chat) · [bambuser](https://appshunter.io/ios/topics/bambuser) · [clerk chat](https://appshunter.io/ios/topics/clerk-chat) · [bambi](https://appshunter.io/ios/topics/bambi) · [ebanqo chat](https://appshunter.io/ios/topics/ebanqo-chat) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*