# Bambuser Chat — user reviews > 39 indexed App Store user reviews of Bambuser Chat by Bambuser, rated 3.30/5 from 7 ratings. - Source: https://appshunter.io/ios/app/bambuser-chat/id1178589357/reviews - App overview in markdown: https://appshunter.io/ios/app/bambuser-chat/id1178589357.md - Rating breakdown: 5★ 3 · 4★ 1 · 3★ 0 · 2★ 1 · 1★ 2 ## Newest reviews (11 of 39) ### 3/5 — Repeating notifications *2021-08-07, version 6.5.0* Every time I get a notification, it comes through 4 times. It definitely gets annoying when I use this app a lot and the message comes through fast and often. Can this be sorted please !? ### 2/5 — Slow performance *2021-04-08, version 5.16.8* There is major lag time with this app. Please fix it as it frustrating for users who use this daily. The picture and video quality also requires improvement. The images seem grainy and the photo size differs from what you take a picture of to what is sent to the customer. Odd. There should also be a feature within the app that tells you how many people are on the website currently and how many people might be waiting to chat. Especially during busy sale times when web traffic might be increased. ### 2/5 — Good but Horrible *2020-12-22, version 5.13.1* I really see the thought processing behind this app, however it’s full of glitches and bugs that the develops just can’t seem to get right. Having to use this for work, I don’t have much of a choice but having to use it, which is painful. They need to develop this for the MacBooks and PC’s to make working from home a lot easier. iPad use is inconvenient, and you definitely need an external keyboard. Also, this app KILLS your battery, so I definitely do NOT recommend putting this onto your phone unless you plan on paying to replace your battery every 4 months. Come on HERO, get it together. ### 2/5 — Lenteur *2020-12-11, version 5.13.0* La nouvelle version est très lente à l’écriture. On écrit et le message apparaît quelques secondes en décalage ### 2/5 — Inconsistent *2020-12-05, version 5.12.8* Links don’t work, it takes customers back to the chat. Sometimes the app works fine, other times it absolutely lags so you cannot use it. The keyboard takes forever to type on due to lag, have to use voice dictation, but then trying to edit that painful. ### 2/5 — Started off great but seems to be getting worse *2020-11-25, version 5.12.1* Products customers are viewing do not seem to appear anymore and photos and videos you have stored on your phone just don’t send or even appear. Works better with taking a photo or video and posting straight away, but do not rely on it if you have to work from home with stored photos/videos. ### 1/5 — Felixlalala *2020-05-02, version 5.6.20* Worst app, super slow, crashes all the time ### 1/5 — Poor optimisation. *2020-03-29, version 5.5.22* The app has great functionality when trying to assist customers. However, it will absolutely drain your battery no matter what device you have. It completely defeats the purpose, you spend more time sat next to wall charging your phone making it more difficult to help customers. Amazing how an issue like this is present in 2020! ### 2/5 — N:) *2020-03-24, version 5.5.22* It crashes and does not let me sign in ### 4/5 — Quick & easy tool to boost the sales during slow periods on the ship floor *2020-02-28, version 5.5.20* 4 starts for the functionality, 1 less because taking battery too fast ### 1/5 — Constant issues *2019-10-07* Not recommended. DELETED MY LAST TERRIBLE REVIEW, so I’ll just keep reading until the constant issues are fixed **Developer response:** Hey there, and thank you for your feedback! We apologize for any inconveniences experienced on Hero thus far. We want to resolve the issues you're experiencing as quickly as possible to ensure that you can get back online and resume assisting customers. If you could send over a support request over at support@usehero.com, we'll be able to investigate further. Thanks for your patience! ## Most critical reviews (10 lowest-rated) ### 1/5 — Understanding app *2024-05-22, version 7.8.4* Very difficult app to understand and just so frustrated ### 1/5 — Actual trash *2023-05-17* Poorly designed. Infuriating notifications that pull you away from chats. No consideration for your phone’s battery. ### 1/5 — Je n’arrive plus à me connecter à l’application depuis un moment *2022-06-28, version 6.12.13* Je n’arrive plus à me connecter à l’application depuis un moment ### 1/5 — Too many glitches *2022-06-11* Ever since the latest update, the app glitches out consistently and it is affecting my sales. I lose out on the ability to connect with customers due to the incoming chat feature glitching and not loading. It’s like it’s in a perpetual state of loading. Over it and frustrated. ### 1/5 — Kills battery on devices. No desktop integration. Buggy. *2021-05-25* Battery killer. App has issues. Desktop version not avail- lacking progressive steps to help aide in sales. More like another task to add into an already busy day. The app does let you customize things to reply with and has pre loaded responses that take more work to copy edit than using talk text. Often the app crashes mid session, top right buttons stopped working with most recent update so you cannot view chat history to gather info needed on follow ups. I’m not able to use the email tool as the app tells me I need to login… while logged in. If another person in your team is not online (using the app) you must pickup where their long conversation ended. Why isn’t there an email tool linked to paying clients using their specific service ? Keeping the app open all day, without having iPad or phone plugged in causes overheating devices if they make it past an hour. Meh. ### 1/5 — Most Frustrating app I’ve ever used! *2021-02-10* -Crashes frequently -Quits in middle of chat and looses transcript -No real-time backups of chats -Takes forever to wake up, someone else gets the chat before you get to the HERO screen. -Very poor product search implementation -Shows customers City but not state... do you know how many “Pleasantville’s” there are in the USA???? -no user control of ring tones -no ability to see individual client review scores. -no ability to create and store shortcut responses. -HERO customer support is useless, they send templated responses to every issue. ### 1/5 — Great idea, terrible execution *2020-12-12* I’ve had to use this app for work for about 6 mo. There seem to be different bugs that come up depending on the version update; however it consistently crashed upon opening from a push notification (nothing more annoying than a circle of death while a customer was waiting) and was a HUGE battery drain. I love the idea, and I was really excited to be introduced to the platform when our in-store sales dwindled due to COVID; but I would avoid using it again in the future. ### 1/5 — Not fit for purpose *2020-11-17, version 5.12.1* Crashes all the time, and dose not let you log in. ### 1/5 — Don’t use on your personal equipment if you can avoid *2020-08-03, version 5.10.13* Huge drain on battery, watching my battery depreciate at an alarming rate using this app. Freezes at random time’s, feels buggy and unreliable but has potential. For now it is a VERY good hand warmer and strees causer. ### 1/5 — Worst app I’ve ever used. EB *2020-05-09, version 5.6.20* Worst app I have ever used, I have to use it unfortunately but it’s 0 stars ## Most praised reviews (10 highest-rated) ### 5/5 — 5 Stars!!!! *2025-04-05* 1 Star. This app is a nightmare. Fix your software there hasn’t been an update in 4 months. Turn off that obnoxious midnight notification as well. ### 5/5 — Perfect *2024-03-24* The app is so nice ### 5/5 — So intuitive *2021-03-12* Super easy to use- took me 5 minutes to learn, plus it auto updates!! Love being able to help customers online right from my phone. ### 5/5 — Awesome!! *2021-02-17* This is the tool all retailers were missing. The power of video combined with pics and chat makes converting online & offline that much easier! Would totally recommend. ### 5/5 — A few glitches, improving but a few bugs that need to be addressed *2020-11-24, version 5.12.1* A few glitches, improving but a few bugs that need to be addressed ### 5/5 — Great app! *2020-04-11* Easy to use! ### 5/5 — Wow *2020-03-20* This app is amazing!! ### 5/5 — Easy and efficient tool to work with *2020-03-20, version 5.5.22* Very easy layout, fast to understand and it covers all the functions. ### 5/5 — So innovative *2019-12-10* Best idea for retail! and the execution is wonderful, helps me get a ton of sales. Looking forward to more updates! ### 5/5 — Coolest invention *2019-09-23* Best app for connecting with clients in a modern way. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*