# Banana Club — user reviews > 20 indexed App Store user reviews of Banana Club by Banana Club In Vogue Private Limited, rated 5.00/5 from 7 ratings. - Source: https://appshunter.io/ios/app/banana-club/id6736702852/reviews - App overview in markdown: https://appshunter.io/ios/app/banana-club/id6736702852.md - Rating breakdown: 5★ 7 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (7 of 20) ### 1/5 — Don’t buy anything guys *2025-12-21* They are not giving you exchange or refund … they just pass first seven days after your delivery and then they will say sorry refund and exchange are in first seven days there’s no customer care or helpline number and on email they just time pass like we’ll get back to you in 24 hours and they never call or text you Don’t waste your money on this app they are pathetic **Developer response:** We’re sorry for the experience and understand your frustration. Refunds and exchanges are subject to policy timelines, but lack of proper support is not acceptable. Please share your order ID with our support team via email or the app so we can review your case and assist wherever possible. ### 1/5 — Poor customer service *2025-12-20* I ordered pants in size 34, but received size 28 instead. I attempted to exchange the product, but there has been no response from customer service. I feel that my ₹1400 has been wasted. Until your customer care resolves this issue, I will inform my friends and colleagues not to order from the Banana Club website or app, and I will not recommend your brand to anyone. **Developer response:** We’re truly sorry for the inconvenience caused. Receiving the wrong size and facing delays from support is not acceptable. Please contact our customer care team with your order ID so we can resolve this on priority and assist you with the exchange. ### 1/5 — Received another product *2025-12-20* The worst shopping experience. Received a completely different product other than what I ordered. What a complete waste of time shopping on this app. The customer care doesn’t even know how to talk with customers. They don’t even know the proper call etiquette’s, hell of an amazing shopping experience!!wow 👏 **Developer response:** We’re truly sorry for this experience. Receiving an incorrect product and facing poor support is not acceptable. This is not the service standard we aim for. Please contact our support team with your order ID so we can review this urgently and assist you. ### 1/5 — Scam *2025-12-19* The product quality is really bad and not at all what is shown in the app. When I tried to return the product, the company did not refund my money. There is also no proper customer care service—you cannot contact them for help or support. Overall, this app is not trustworthy. I strongly suggest everyone not to buy clothes from this app. **Developer response:** We’re sorry to hear about your experience and truly regret the inconvenience caused. This is not the quality or service we aim to deliver. Please reach out to our support team with your order ID so we can review your concern and assist you further. ### 1/5 — Worst Shopping Experience. *2025-11-13* I returned a shirt in exchange for a bigger size. The logisy team picked up the shirt and never delivered them , and I never received my exchanged shirt. Nor was I refunded for the same. Nobody on their customer care picks up the call , my order is showing returned on the app and not exchanged. Never received the shirt , it has been over 25days. Worst experience. **Developer response:** We sincerely apologize for the inconvenience you’ve faced. Please share your order number and registered mobile number with us at customercare@bananaclub.co.in or via WhatsApp on our support team number so we can immediately check the pickup status with our logistics partner and ensure your replacement or refund is processed at the earliest. ### 1/5 — Poor quality and worst customer service *2025-08-26* Worst customer service they won't support your properly waste of money plz guys don't pay cash on delivery if u paid a cash all is waste and they give u a coupon and handling charges for return if u paid cash that is also extra if u buy 999 shirt i paid 1200 if u give cash on delivery and if u return u will get 899 full scam😂 **Developer response:** We regret to know you had this experience. Our return and COD policies are clearly mentioned to ensure transparency for all customers. Please reach out to customercare@bananaclub.co.in with your order details — we’ll make sure to check and help resolve your concern promptly. ### 1/5 — Horrible Experience with Banana Club - No reponse , No refund ! *2025-07-05* Absolutely disgusted with Banana Club! Ordered shirts, returned them, and it’s been 15 days with no refund. Customer care won’t pick up calls for the past 3 days despite my constant attempts. Terrible service, unprofessional, and a complete waste of time and money. Avoid at all costs! **Developer response:** We’re sorry that your experience did not meet expectations. Customer satisfaction is important to us, and we’d appreciate the opportunity to assist you. Please share your concern and order details with us at customercare@bananaclub.co.in so our team can help resolve the issue. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst Experience *2026-08-04* 1-Star Review I am writing this review after experiencing one of the worst online shopping services. I placed an order, but I didn’t receive any confirmation for a long time. Assuming the order hadn’t gone through, I placed the same order again. Later, both orders were confirmed. I immediately tried contacting customer support to cancel the duplicate order, but I received no response. I also sent multiple emails, but none of them were answered. At the time of delivery, I accepted both orders, thinking I could easily return the extra item later. However, after receiving the products, there was no return option available in the app. The online platform is not user-friendly, and the customer support is extremely poor. My advice is not to order online from Banana Club until they improve their platform and customer service. If you want to buy their products, it’s much better to visit a physical store instead. ### 1/5 — Bad product and service *2026-07-22* To Whom It May Concern, I am writing to formally escalate an issue regarding a pending return. The customer service response has been unacceptably slow; my calls go unanswered, and I am repeatedly being asked to submit photos that I have already provided two to three times. Please be aware that my return window closes on July 24th. The ongoing delays and lack of communication have made this an incredibly frustrating shopping experience. I expect an immediate review of the files I have already sent and a prompt authorization of my return before the window expires. **Developer response:** We're sorry for your experience. This is not the level of service we aim to provide. Please share your order details with us at customercare@bananaclub.co.in, and we'll review your case on priority and assist you as quickly as possible. ### 1/5 — Banana club = SCAM *2026-06-06* I am compelled to publicly document my experience with Banana Club due to what appears to be a complete failure of customer service and refund handling. I placed an order in March and initiated a return request within the required timeframe. One of my returns was misplaced by the company, despite my repeated efforts to resolve the matter. Over the course of several weeks, I made numerous phone calls, yet the automated support system consistently prevented me from reaching a human representative. I also sent multiple emails, all of which were ignored. When I finally managed to speak with a customer service representative, I was informed that my complaint was “too late,” despite the fact that the delays were caused by the company’s own failure to provide adequate customer support or respond to my communications. This response is both unacceptable and deeply concerning. After repeated follow-ups and multiple return requests, Banana Club finally collected one of the returned items on 12 May. However, as of today, I have still not received my refund. Given the pattern of delays, lack of communication, and failure to honor refund obligations, I have serious concerns regarding the company’s business practices. I am formally putting Banana Club on notice that I intend to pursue all available legal remedies, including filing complaints with the appropriate consumer protection authorities and initiating legal proceedings if necessary. I will also continue to publicly document my experience to ensure that other consumers are aware of the risks involved. To anyone considering purchasing from Banana Club: exercise extreme caution. Based on my experience, I cannot recommend this company. Consumers deserve transparency, accountability, and timely resolution of legitimate refund claims—standards that, in my case, Banana Club has failed to meet. If my refund is not processed immediately, I will proceed with formal legal action and seek all remedies available under consumer protection laws. **Developer response:** We're sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide. We'd like to review your case and help resolve any outstanding concerns. Please email your order details to customercare@bananaclub.co.in, and our team will investigate the matter and assist you at the earliest. ### 1/5 — Bad experience *2026-06-04* I purchased shirts and trousers from Banana Club after seeing their advertisements and positive promotions online. Unfortunately, my experience was disappointing. The sizing was not accurate, the fabric quality felt very cheap and highly synthetic, and the shirt buttons looked flashy and unsuitable for formal wear. The biggest issue was the exchange policy. Although the website highlights easy returns/exchanges, products purchased under BOGO offers have significant restrictions. Color exchange was not allowed, and even for a size exchange, an additional charge was required. I understand sale items may have different policies, but such restrictions should be made much clearer before purchase. Overall, the quality and customer-friendly experience did not match the expectations created by the marketing. **Developer response:** Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We value your comments regarding the product quality and exchange process, and we'll share them with our team as we continue to improve our products and services. If you'd like us to look into your concerns further, please reach out to us at customercare@bananaclub.co.in with your order details, and our team will be happy to assist you. ### 1/5 — Order status and return exchange check *2026-05-24* Soo basically cloth quality was pretty good I ordered jeans of wrong size soo i exchanged it with a size larger but their order checking and return and exchange checking system is worst they direcy you to the web page then you put you details there again despite having in that in the app and much much drawbacks of the app are there **Developer response:** Thank you for your feedback. We're glad to hear that you liked the quality of our products. We apologize for the inconvenience you faced during the exchange process and appreciate your comments regarding the return/exchange flow and app experience. We're continuously working to improve our systems and make the process smoother for our customers. If you have any specific concerns, please reach out to us at customercare@bananaclub.co.in, and we'll be happy to assist you. ### 1/5 — Worst quality and Support Team *2026-04-16* I’m extremely disappointed with my recent purchase experience. I ordered 8 shirts expecting decent quality, but the products turned out to be far below expectations. I initiated a return/refund request for all the shirts, however only 4 items have been picked up so far. The remaining shirts that were also marked for return are still pending pickup, which is frustrating and inconvenient. This kind of partial service and delay in handling returns is unacceptable. I request the team to immediately arrange pickup for the remaining shirts and process the refund without further delay. Overall, this experience has been very unsatisfactory, both in terms of product quality and customer service. **Developer response:** We’re really sorry for the inconvenience and your experience. This is not the standard we aim to provide. Please share your order details at customercare@bananaclub.co.in , and we’ll prioritize arranging pickup for the remaining items and process your refund at the earliest. ### 1/5 — Sizes Are Far Away from Inaccurate👎 *2026-04-14* I ordered boxers through this app...the size I ordered according to size chart was 35inch and the size I got was 38inch...I even think it was oversized more than 38 This discrepancy is present even in their pleated pants.. When I tried to return or exchange.. there's no option..the app is just stupid for contacting..and when tried contacting them an ai bot answers and does nothing but talks to you and tells your issue has been registered and a person will call you back...and that person never calls.. It's been more than a week now..my friend never got his refund on his pleated pants order for which he sent back for refund..and I never got the call nor the exchange. Im thinking to file a lawsuit..as my uncle is a lawyer, aunty a Judge ..because I need brands to take responsibilities instead of just selling products like sellers in a train. **Developer response:** We’re really sorry for the experience and the inconvenience caused. This is not the standard we aim to provide. Please share your order details at customercare@bananaclub.co.in , and we’ll prioritize your case to arrange exchange/refund and resolve this at the earliest. ### 1/5 — Fraud company, scammer *2026-03-24* My experience with the Banana Club has been utterly disappointing due to their pathetic customer care, unprofessional attitude, and unjust return policy, which was confirmed through multiple customer reviews. I submitted a return request via their app, but it was nearly impossible to do so because of severe glitches. After six days, I finally managed to raise the request with persistent effort. Because of the app issues, I did not receive any notification about my request. When I attempted to address this with their AI agent—since reaching a human was impossible and their phone lines were unreachable—I was ignored. I escalated the matter when their human agent contacted me two weeks after my purchase, but they showed no professionalism, refused to acknowledge the app's faults, and denied my return request. The product itself is good, but their inability to properly sell and “do not know how to sell a good product” or support their products reveals a lack of competence. Their customer support is disgraceful, and I strongly suggest they invest in genuine customer care rather than relying on an AI agent. This is my first and last purchase. Despite liking the product, their poor customer service and unprofessionalism will prevent them from succeeding in this business, especially as they charge 100 rupees per product for returns amid such substandard support. **Developer response:** We’re really sorry for your experience and the inconvenience caused. This is not the standard we aim to deliver. We’re actively working on improving our app and support experience. Please share your order details at customercare@bananaclub.co.in, and we’ll look into this on priority. ### 1/5 — Welcome to Cheap Club NEEL BAFNA *2026-03-19* I had bought a Pant from this cheap brand. The length of cloth in one leg was shorter than the other one. I never faced such situation in my life, even it didn’t happened ever with my tailored collection. I have mailed their customer care at least 5 times and shamelessly they haven’t replied even a single time. Claiming yourself to be Premium Brand by giving Roadside Service. Shame on you NEEL BAFNA. Thugs of Hindustan. **Developer response:** We’re really sorry to hear about your experience. This is not the quality or service standard we aim to deliver. We sincerely apologize for the inconvenience caused and the delay in response. Please share your order details with us at customercare@bananaclub.co.in, and we will look into this on priority and resolve it for you. ### 1/5 — Order *2026-01-27* I have very very bad experience with banana club i was order a black paint on 10 jan and today is 27 jan but still not get my order first i was order 30 no its not fit for me thats why i exchange next day but delivery partner don’t call me and I just get text delivery failed next i was to call to deliver partner but he don’t respond i was complaining about that multiple time customer care support is totally waste after that i was mail to banana club someone say within 24 house your problem is resolved and today 5 days complete still not get product i am trying to reach customer care they just put your call on hold totally waste of time and money i suggest if anyone want to punches something you guys are reddy to face this type of problem. **Developer response:** We sincerely apologize for the inconvenience caused. This is not the experience we intend to deliver. Please raise an email to customercare@bananaclub.co.in with your Order ID, and our team will review and resolve this on priority. ## Most praised reviews (3 highest-rated) ### 5/5 — Banana Club❌My Favourite Home ✅ *2026-01-28* Banana Club online dress shop offers a great collection of stylish and trendy outfits. The designs are modern, quality is good, and the ordering process is smooth. Perfect place to shop for everyday wear as well as special occasions. **Developer response:** Thank you so much for your kind words! We’re glad you loved our collection, quality, and shopping experience. Your support truly means a lot to us, and we look forward to styling you again soon ### 4/5 — Enable search with image option *2026-08-15* Please enable search with image option ### 2/5 — No support provided for return *2026-06-02* I bought 4 shirts together in which wanted to return 1 shirt. App didn’t allow me to book a return, when i called the customer care i was told that there is pickup partner and i will have to courier the shirts and my nearest courier hub is 5 to 6 km away. This has given me a bad experience and have now been thinking to stop buying online from banana club. Other competitors are providing better services in return pickup. Now the shirt is with me which I didn’t like and wanted to return. **Developer response:** We're sorry to hear about your experience with the return process. We understand how inconvenient it can be when a return cannot be initiated through the app and when self-shipping becomes necessary. Your feedback regarding return pickups and overall convenience is valuable to us and has been shared with the relevant team for review. Please reach out to us at customercare@bananaclub.co.in with your order details, and we'll do our best to assist you with your concern. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*