# BancPass — user reviews > 70 indexed App Store user reviews of BancPass by BancPass, Inc, rated 4.65/5 from 4,867 ratings. - Source: https://appshunter.io/ios/app/bancpass/id1142251331/reviews - App overview in markdown: https://appshunter.io/ios/app/bancpass/id1142251331.md - Rating breakdown: 5★ 4,140 · 4★ 326 · 3★ 88 · 2★ 62 · 1★ 251 ## What do users think of BancPass? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Great customer service - 💡 Convenient for traveling - 🔒 Secure app **Cons** - 🐛 App not working/crashing - ⏱️ Delayed toll updates - 💰 Unexpected charges/fees - 🤖 Poor customer support - 📱 User interface issues **Commonly reported bugs** - Login/connectivity issues - Incorrect toll charges - Delayed account balance updates **Most requested features** - Faster toll posting - Ability to manage multiple vehicles - Improved account balance tracking - Easier way to reload/add funds ## Newest reviews (10 of 70) ### 2/5 — Not so easy to discontinue *2026-03-01, version 3.2.0* Nothing to get started. So far I can’t seem to find a way to deactivate and get a refund. Lesson learned. Bleed off the balance before you let go of your vehicle and cancel auto refill ahead of time ### 2/5 — Funds *2025-07-25, version 3.2.0* It never withdrawals your trip immediately. I am having to do the math myself. It’s not fair to us that you all want to send our toll violations but you also want to upload 37 trips in one day. ### 3/5 — Unknown *2025-07-08, version 3.2.0* I am being charged 5 toll charges for one trip and 5 more on return trip!!!! 5.54 each way !!! Is that not crazy!!! ### 1/5 — Lag time on tolls is getting ridiculous. *2024-10-25* This app use to be very good but now tolls are taking a week to come through which makes your account show negative. ### 1/5 — Redirected funds from one car to another on my account *2024-10-22, version 3.0.18* So earlier this year, my Lincoln stopped working and I actually bought a separate BancPass for my Honda. So when I would get on the toll road with the Honda, the payments on my Lincoln started reducing. Now I’m finding that they’re indicating that I have a -$37 balance because they are now charging me with travel events that are several months old now actually. Because they did not keep up with their accounting balances at the time or they redirected it from one vehicle to the other, there’s no way for me to confirm that I was actually on the Toll Road or not. At this point, I no longer own the Lincoln and it’s at least showing a positive balance, I still don’t understand why any of the charges got transferred from the Honda at all? So I feel like I’ve been paying double honestly. What is with the delayed accounting? Now the Honda doesn’t work and has been off the road for at least two weeks. So this is October and they’re charging me for events back in August and September which again I can’t account for because there are soooo many charges against my Honda. I’m going to have to map this out and confirm my activity!!! Basically I can’t really even, figure out if their accounting is correct because there are so many charges against my account and it wasn’t in a timely manner!!! Oh yes, and no freaking human to talk to who could actually look at the account and put that stuff in order. What I’m guessing is that there was some kind of delay from the Harris County Toll Rd., Authority and somehow now they’re throwing it to BancPass, but I’m still going to have to figure out if all this accounting is even accurate. I don’t understand the point of bancPass having a phone number if there’s no one there to answer it? Maybe what I need to do is actually contact the Harris County Toll Road Authority and confirm my activity with them because this is just not making sense. The whole point about having a BancPass is so that i can have an accurate accounting in a timely manner, so I don’t have to go to the HCTRA tag store. I can just pay directly from my phone!!! ### 2/5 — Not user friendly *2024-09-22, version 3.0.18* App is not user friendly, not able to add vehicle info ### 1/5 — Horrible *2024-07-22, version 3.0.18* Customer support from a bunch of foreigners who can’t help you and bank pass hasn’t worked sense June. ### 2/5 — Poor User Experience *2024-06-27, version 3.0.18* Overall, the back end is great and it charged my account correctly. The issue is when I started to have problems and in the app when I was trying to scan my card the camera was oriented in an angle that just did not make sense and no matter what I did it was just a poor user experience. And then when I go to the frequently asked questions the color scheme is just terrible and is very hard to read so overall I dislike that part and I've been having some issues with that. There also isn’t an easy way to edit an existing card. My security code is shuffled regularly and I need to add a new card each time. I’m not sure how the rating is so high and people suggest that this is a good user experience, it’s the worst application I have had in terms of that. The pass itself is great though. ### 1/5 — UI not working properly *2024-05-17, version 3.0.18* Next button doesn’t work Put credit card number in multiple times before it recognized as Visa card Put in cc number with spaces as shown as example fill and to make it easy to check my entry can only put in spaces after typing next letter still didn’t recognize as visa ### 1/5 — Auto reload *2024-03-09, version 3.0.18* Cannot auto reload card. It will not show anything but cancel. Barcode reader doesn’t work either. ## Most critical reviews (10 lowest-rated) ### 1/5 — Garbage *2026-08-04, version 3.2.0* No way to turn off or change licence. Bad app ### 1/5 — Don’t waste your time & money! *2026-06-30, version 3.2.0* Customer service has been one of the worst experiences I've ever had. They are unhelpful, and unable to resolve even simple issues. On top of that, the toll charges don't always seem accurate, and trying to get an explanation is a frustrating process. I downloaded this app thinking it would make traveling easier, but it has done the exact opposite. Between delayed toll postings, questionable charges, and terrible customer service, it has been nothing but a headache. Save yourself the frustration and skip this app. Get your state's official toll tag instead—it's far more reliable and will save you time, money, and stress. ### 1/5 — No way to order replacement tag *2026-06-04, version 3.2.0* No way to order replacement tag ### 1/5 — Non functional app *2025-10-14, version 3.2.0* I need to update my payment information. I don’t have the reload card. I called the phone number and they can’t take my payment information. So what do I do now? Nobody to talk to. What a waste of time. So inconvenient. ### 1/5 — I’m not 100% sure this even works *2025-07-27, version 3.2.0* Had the app for 5 days. Driven through multiple tolls through multiple states. Not a single charge from any has updated. Defeats a major reason for this whole deal. Can’t call anyone on the weekends to verify if I’m overdrawn or good. ### 1/5 — BancPass Sucs *2025-06-25, version 3.2.0* Terrible app, terrible service. ### 1/5 — Broken *2025-01-12, version 3.0.18* I used thins app for several years with no issues. Now it is unusable and has been this way for 2-3 months. I uninstalled and reinstalled but it still doesn’t work. Can’t log in due to error messages about my cell service being offline. There is nothing wrong with my cell service or wi-fi connection. I have to do a work-around by reloading on their website. This requires extra time because I need to enter account information each time. Developers need to fix this broken app. ### 1/5 — App does NOT work *2025-01-08* I don’t know why this is happening but the app no longer works like it used to. I never had any connection issues before and I did not change phones but now I cannot connect to my information and have to use my laptop to reload my tags. Please fix it!! ### 1/5 — App doesn’t work *2024-12-20, version 3.0.18* App appears to no longer be working. ### 1/5 — App no longer works *2024-11-01, version 3.0.18* I have been unable to use the app for the better part of the last year. It repeatedly gives me an error every time I attempt to open it. I have to use a web browser to reload now. You cannot see your trips or previous transactions on the browser. You cannot save your information either. It is a pain and highly inconvenient. ## Most praised reviews (10 highest-rated) ### 5/5 — Issues *2026-07-23, version 3.2.0* Customer service has been amazing, highly recommend this pass ### 5/5 — Easy *2025-11-10, version 3.2.0* All ways easy when needed ### 5/5 — Traveling Business Man *2025-09-11, version 3.2.0* Great app & customer service ### 5/5 — Driving *2025-05-07, version 3.2.0* Need faster posts of trips ### 5/5 — Transponder Update *2025-04-26, version 3.2.0* This was the best customer service I have ever, EVER experienced with ANY company. I tried to update my transponders from a local vendor. They still had the old “peach” stickers. I took one back that was unopened to recoup some of my money. Messaged customer service about the incident. They wanted to give me credit for the one I had opened. I ordered correct one from BancPass and they transferred everything over to the new transponders!! A great team to work with, thank you!!!! ### 5/5 — It works *2025-04-22, version 3.2.0* It works and is secure (so far). That’s all I care about. ### 5/5 — Sharon *2025-02-02, version 3.0.18* Very easy ### 5/5 — Great card *2024-05-15, version 3.0.18* So happy with the service ### 5/5 — Great app *2024-04-15, version 3.0.18* App is great. Till authority takes their sweet time to bill you lol ### 5/5 — Fixes *2024-01-30, version 3.0.18* The app hasn’t been working for some time now, it doesn’t allow me to view my vehicles along with activating any new tags. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*