# Banfield Pet Hospital

> Digital pet health management and veterinary services. (iPhone/iPad app by Banfield Pet Hospital.)

- Source: https://appshunter.io/ios/app/banfield-pet-hospital/id799061555 (this page in markdown: same URL + `.md`)
- Developer: [Banfield Pet Hospital](https://appshunter.io/developer/799061558)
- Category: Medical, Lifestyle
- Price: Free
- Rating: 4.80/5 from 118,980 App Store ratings · 313 written reviews indexed
- Age rating: 12+
- Requires: iOS 16.0 · 86 MB
- Languages: American English
- Released: 2014-02-04
- Data updated: 2026-08-30
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/banfield-pet-hospital/id799061555/reviews.md

## What is Banfield Pet Hospital?

Petcare at your fingertips! Download now for secure access to your pet’s appointment info, medical records, and so much more. 

· Schedule, view, and manage appointments.  
· Add new pets to your account.  
· Get alerts about due or overdue appointments, vaccinations, and medications.  
· View and download your pet’s veterinary records — including care history, vaccinations, medications, lab tests, visit summaries, and invoices.  
· Use Pet Chat™ to get advice from a veterinary professional 24/7.  
· Attend virtual visits directly through the app. 
· Access the Banfield online pharmacy.   
· View and download your pet’s therapeutic diet MedCard.

## Key features

- Schedule and manage appointments
- Access medical records
- Receive health reminders
- 24/7 veterinary chat support
- Virtual vet visits
- Online pharmacy access

## Chart rankings

- #83 in Top Free · Medical (US App Store)

## What do users think of Banfield Pet Hospital?

Overall sentiment: neutral

**Pros**

- 🚀 Easy to use app
- 👍 Convenient for managing pet's health
- 🤖 Helpful 24/7 vet chat
- 💻 Ability to view pet's records and history
- 🗓️ Useful for scheduling appointments

**Cons**

- 🐛 Buggy and crashes often
- 🔑 Frequent log-out issues
- ⏱️ Slow loading and performance
- 📋 Limited appointment scheduling options
- 🔍 Missing important features like vaccine history

**Commonly reported bugs**

- Login credentials not working
- Appointment scheduling not syncing correctly
- Inability to reset password or update account
- Crashes when trying to edit appointments

**Most requested features**

- Ability to view full vaccine history
- Option to delete pets no longer owned
- Notification for expiring wellness plans
- Streamlined appointment scheduling process
- Improved integration with website and records

## Recent user reviews (10 of 313)

All indexed reviews: https://appshunter.io/ios/app/banfield-pet-hospital/id799061555/reviews.md

### 1/5 — Horrible!

*2026-08-25, version 5.5.3*

The app takes for ever to load. Every time you click on anything it lags and gives you errors. And the problem is their website is even WORSE!!!

### 5/5 — Vandalia Office

*2026-08-22, version 5.5.3*

This team is professional, compassionate and skilled, always!  Dr. Burnett is personable and thorough.  I recommend for the pet you love!

### 1/5 — Not suited for iPad

*2026-08-17, version 5.5.2*

Very badly made for iPad

### 1/5 — Appointments

*2026-08-16, version 5.5.2*

It is insane that you pay so much money per month for Banfield, but when your pet has an emergency you have to go elsewhere and spend more money for your pet to be seen.

### 1/5 — Appointment canceled

*2026-08-14, version 5.5.2*

Why are my appointments being canceled

### 2/5 — Poor app service or appointment opportunity

*2026-08-13, version 5.5.2*

My dog needs in room appointments and the app has very little opportunities to schedule in room. I have called local Banfields and no one picks up the phone and or the phones do not work.

### 1/5 — Poor care

*2026-08-09, version 5.5.2*

Dog suffered all day with UTI  (I dropped her off at 8:15 am) and had still not been started on treatment when I was called to pick her up after 5:30 pm. Also, she had been left in her crate and had urinated all over herself.

### 3/5 — Pet and Personal Data not loading

*2026-08-08, version 5.5.2*

Attempting to set appointments but saved Pet data and certain other aspects of app are not loading correctly allowing me to select and continue with booking process. Please address.

### 5/5 — Great hospital

*2026-08-07, version 5.5.2*

Wonderful staff. Great doctors. Always consistent with excellent service.

### 1/5 — Cool new interface. Still slow.

*2026-08-07, version 5.5.2*

I like the new look but nothing will load. This has historically always been the slowest app out there, and now it seems even slower.

## Frequently asked questions about Banfield Pet Hospital

### What can I do with this app?

This app provides secure access to your pet's appointment information and medical records. You can schedule, view, and manage appointments, add new pets, and receive alerts for due vaccinations and medications. It also offers 24/7 veterinary advice via Pet Chat™ and virtual visits.

### How do I access my pet's medical records?

You can view and download your pet's complete veterinary records directly through the app. This includes their care history, vaccination status, current and past medications, lab test results, visit summaries, and invoices.

### Is there a cost to use the app?

The app itself is free to download and use for accessing your pet's information and scheduling. However, services like virtual visits or pharmacy purchases may incur separate charges.

### What if I need urgent advice for my pet?

The app features Pet Chat™, which allows you to get advice from a veterinary professional 24/7. This is a convenient way to address immediate concerns without needing to schedule a full appointment.

### Can I get prescriptions through the app?

Yes, you can access the Banfield online pharmacy through the app. You can also view and download your pet's therapeutic diet MedCard, which may be relevant for prescription diets.

## Version history (last 5 releases)

### 5.5.3 — 2026-08-18

New in this release: Easily manage your pet’s wellness plan right from the app.
You can now:
- Manage auto-renewal preferences
- View wellness plan payment history
- View scheduled payments for a monthly wellness plan
- Make payments securely
- Manage plan payment methods

### 5.5.2 — 2026-07-07

New in this release: Easily manage your pet’s wellness plan right from the app.
You can now:
- Manage auto-renewal preferences
- View wellness plan payment history
- View scheduled payments for a monthly wellness plan
- Make payments securely
- Manage plan payment methods

### 5.5.1 — 2026-06-25

New in this release: Easily manage your pet’s wellness plan right from the app.

You can now:

· Manage auto-renewal preferences
· View wellness plan payment history
· View scheduled payments for a monthly wellness plan
· Make payments securely
· Manage plan payment methods

### 5.5.0 — 2026-06-23

New in this release: Easily manage your pet’s wellness plan right from the app.

You can now:

· Manage auto-renewal preferences
· View wellness plan payment history
· View scheduled payments for a monthly wellness plan
· Make payments securely
· Manage plan payment methods

### 5.4.3 — 2026-05-08

Technical enhancements and improvements.

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## More apps by Banfield Pet Hospital

- [VoyagerGo](https://appshunter.io/ios/app/voyagergo/id1642592271)

All apps by Banfield Pet Hospital: https://appshunter.io/developer/799061558

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*