# Banfield Pet Hospital — user reviews > 318 indexed App Store user reviews of Banfield Pet Hospital by Banfield Pet Hospital, rated 4.80/5 from 119,995 ratings. - Source: https://appshunter.io/ios/app/banfield-pet-hospital/id799061555/reviews - App overview in markdown: https://appshunter.io/ios/app/banfield-pet-hospital/id799061555.md - Rating breakdown: 5★ 109,512 · 4★ 6,136 · 3★ 1,934 · 2★ 741 · 1★ 1,672 ## What do users think of Banfield Pet Hospital? Overall sentiment: neutral **Pros** - 🚀 Easy to use app - 👍 Convenient for managing pet's health - 🤖 Helpful 24/7 vet chat - 💻 Ability to view pet's records and history - 🗓️ Useful for scheduling appointments **Cons** - 🐛 Buggy and crashes often - 🔑 Frequent log-out issues - ⏱️ Slow loading and performance - 📋 Limited appointment scheduling options - 🔍 Missing important features like vaccine history **Commonly reported bugs** - Login credentials not working - Appointment scheduling not syncing correctly - Inability to reset password or update account - Crashes when trying to edit appointments **Most requested features** - Ability to view full vaccine history - Option to delete pets no longer owned - Notification for expiring wellness plans - Streamlined appointment scheduling process - Improved integration with website and records ## Newest reviews (10 of 318) ### 3/5 — Love new layout but *2026-08-30, version 5.5.3* Your new UI buttons suck. It’s not big enough for people to click through. Either it’s your code trying to read everything but it makes the app freeze. It use to be super easy to make schedules for my pets, now I have to do it through the browser instead of the app and honestly it’s super annoying. ### 2/5 — Poor app service or appointment opportunity *2026-08-13, version 5.5.2* My dog needs in room appointments and the app has very little opportunities to schedule in room. I have called local Banfields and no one picks up the phone and or the phones do not work. ### 3/5 — Pet and Personal Data not loading *2026-08-08, version 5.5.2* Attempting to set appointments but saved Pet data and certain other aspects of app are not loading correctly allowing me to select and continue with booking process. Please address. ### 3/5 — Won’t load after update *2026-08-01, version 5.5.2* Usually have very little issue with this app- the service is great. Since the update though- I can’t access anything- it just sits and loads forever. Hope they fix this soon! ### 2/5 — Slow and clumsy *2026-07-31, version 5.5.2* The app is slow to load and is not great when trying to book appointments. ### 3/5 — A bit glitchy *2026-07-29, version 5.5.2* The navigation is pretty easy. The layout is user-friendly. It can be uncooperative trying to schedule appointments. It would let me get all the way to the end, and then it would error out. That’s really my only complaint. ### 2/5 — Laggy *2026-07-28, version 5.5.2* App is veryyy laggy especially in the appointments tab ### 3/5 — Incredibly slow *2026-07-27, version 5.5.2* This app is incredibly frustrating to use. I have never used an app that takes so long to even load your information and dashboard. ### 1/5 — Terrible for accessing any records (as of 07.2026) *2026-07-26, version 5.5.2* Cannot ever download and read at home any medical summary reports for all my pets (I have 5). Ridiculous app. ### 1/5 — Honest review *2026-07-24, version 5.5.2* App working horribly! 20+ mins to schedule an apptmt after 20 min phone hold. Horrible!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible app on iOS devices *2026-08-28, version 5.5.3* When I try to edit a fields, the data entry fields run off the visible screen making it impossible to update my pets information. It also only runs in portrait mode. Lousy design… ### 1/5 — Horrible! *2026-08-25, version 5.5.3* The app takes for ever to load. Every time you click on anything it lags and gives you errors. And the problem is their website is even WORSE!!! ### 1/5 — Not suited for iPad *2026-08-17, version 5.5.2* Very badly made for iPad ### 1/5 — Appointments *2026-08-16, version 5.5.2* It is insane that you pay so much money per month for Banfield, but when your pet has an emergency you have to go elsewhere and spend more money for your pet to be seen. ### 1/5 — Appointment canceled *2026-08-14, version 5.5.2* Why are my appointments being canceled ### 1/5 — Poor care *2026-08-09, version 5.5.2* Dog suffered all day with UTI (I dropped her off at 8:15 am) and had still not been started on treatment when I was called to pick her up after 5:30 pm. Also, she had been left in her crate and had urinated all over herself. ### 1/5 — Cool new interface. Still slow. *2026-08-07, version 5.5.2* I like the new look but nothing will load. This has historically always been the slowest app out there, and now it seems even slower. ### 1/5 — Annoying review requests *2026-08-04, version 5.5.2* Everytime an app asks me to rate them, they’re getting this awful review since that is an annoyance that destroys the app experience. ### 1/5 — App is very slow *2026-08-01, version 5.5.2* The app moves at a glacial pace. ### 1/5 — Can’t reschedule *2026-07-31, version 5.5.2* Very difficult to get in rm appt and reachedule appt ! ## Most praised reviews (10 highest-rated) ### 5/5 — Love *2026-08-31, version 5.5.3* The staff is amazing. ### 5/5 — Lucky *2026-08-28, version 5.5.3* Banfield is a fantastic pet care center for my Shih Tzu. He is with Banfield for almost 7years now. Every concern or emergency, I got an appointment immediately and got care for my dog, Lucky. We couldn’t be more happier with Banfield regarding our pet dog! ### 5/5 — Vandalia Office *2026-08-22, version 5.5.3* This team is professional, compassionate and skilled, always! Dr. Burnett is personable and thorough. I recommend for the pet you love! ### 5/5 — Great hospital *2026-08-07, version 5.5.2* Wonderful staff. Great doctors. Always consistent with excellent service. ### 5/5 — Helpful to Hoomans *2026-08-03, version 5.5.2* I have had this app since it launched and it has gotten so much better! User friendly, easy to track, schedule and get immediate support for my pups. If you’re a Banfield pupper parent you need this app! ### 5/5 — THEY KEEP YOU ON SCHEDULE *2026-08-01, version 5.5.2* I give them an excellent score do to it’s ease to use and the hospital veterinary office is friendly, compassionate and will love your fur baby ### 5/5 — Customer service *2026-07-31, version 5.5.2* The customer support service was excellent!! ### 5/5 — Great staff and Vets *2026-07-27, version 5.5.2* We take our dogs and cats to Banfield in Westpointe Plaza and have always had great experiences. They have worked us in with emergencies and took their time on phone calls when we chose to drop off. ### 5/5 — Thank you *2026-07-26, version 5.5.2* Thank you for making scheduling an appointment easy for me. I like that I can view my pets history and the remainders for their next appointment. I appreciate the prevention care appointments as well. ### 5/5 — Great veterinarians *2026-07-22, version 5.5.2* My dogs have been with this office since the beginning and always been very friendly and supportive all the time. Doctor Benjamin is always there for us and I consider him a great professional. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*