# Bangkok Bank Mobile Banking — user reviews > 149 indexed App Store user reviews of Bangkok Bank Mobile Banking by Bangkok Bank PCL, rated 3.00/5 from 294 ratings. - Source: https://appshunter.io/ios/app/bangkok-bank-mobile-banking/id660238716/reviews - App overview in markdown: https://appshunter.io/ios/app/bangkok-bank-mobile-banking/id660238716.md - Rating breakdown: 5★ 118 · 4★ 27 · 3★ 13 · 2★ 14 · 1★ 122 ## What do users think of Bangkok Bank Mobile Banking? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Convenient banking transactions **Cons** - 🐛 Frequent crashes and connectivity issues - 🔒 Lack of security and account protection - 👎 Unprofessional and unresponsive customer service - 💤 Outdated and sluggish app performance **Commonly reported bugs** - Unable to log in or access accounts - Transactions failing or not properly recorded - Facial recognition not working as expected **Most requested features** - Allow account access without Thai phone number - Improve app stability and reliability - Provide better security features and account protection - Enhance customer support and communication ## Newest reviews (20 of 149) ### 4/5 — Good, but not optimized for iPhones with Dynamic Island *2026-08-04* The top navigation bar is difficult to interact with because it’s too close to the top edge of the screen. It’s also odd that you have to manually open the Notifications section in the app to clear the badge count on the app icon. ### 2/5 — Always problems *2026-02-17, version 3.46.0* Frequent frustrating sessions and roadblocks. Example - right now I can’t log in. Sigh. ### 1/5 — Scam bank *2025-08-26, version 3.43.0* froze my account .Even after i provided all the documents to bank, still froze my money without giving any reasons. Why? are you on bankrupt? ### 1/5 — Scam bank *2025-08-24* The bank froze my account without contacting me. They then update the terms of service by stating that they can close the account without contacting the customer. Even if I close account, I have to wait for at least one week to get my money back. I have never seen such a scam bank in my entire life. **Developer response:** If an account is suspended, it may be due to various reasons. Please be advised that you are required to contact your home branch with your passport and passbook. Alternatively, you can contact Bualuang Phone at 1333, then press 2-0-4 for further assistance. ### 1/5 — Terrible bank *2025-08-22, version 3.43.0* They close our accounts for no reason so why did they open a account in first way. Dont never ever use this bank ### 1/5 — Irresponsible Bank *2025-08-22, version 3.43.0* 🚨 Public Concern: Bangkok Bank’s Unfair Treatment of Myanmar Clients 🚨 We urgently raise global awareness about a serious issue involving Bangkok Bank. Recently, the bank has been blocking the accounts of Myanmar clients under the claim of “suspicious Chinese-related transactions.” In reality, many innocent clients—who have committed no wrongdoing—are suffering unfair account freezes. 🔒 No Solutions Provided: Despite repeated appeals, affected customers are left with no clear explanation, no solutions, and no transparency. ⚠️ Severe Impact: This practice is not only unprofessional but also devastating for Myanmar clients who depend on their accounts for livelihoods, families, and businesses. 🌍 Global Concern for Trust & Tourism: If one of Thailand’s largest banks can arbitrarily freeze accounts without accountability, it raises serious concerns for international tourists, foreign investors, and global clients who trust Thailand’s financial system. This is not just a local issue—it damages Thailand’s reputation as a safe destination for tourism and international business. ❗ We call on world media, including BBC and The New York Times, to investigate this matter and hold Bangkok Bank accountable. The world must know how unfair, insecure, and damaging these actions are to innocent people. #BangkokBank #ScamAlert #JusticeForMyanmarClients #BankingEthics #WorldTourism ### 1/5 — Don’t used Bangkok bank👎 *2025-08-21* Bangkok Bank opened accounts for many people on tourist visas. I went through the proper process and followed all the rules. Now, the bank is unilaterally closing these accounts, which feels like a bait-and-switch. This is a highly unprofessional way to treat customers who trusted the bank. It's a significant inconvenience and feels like a deceptive practice. I am very disappointed with this service. -I opened an account with a tourist visa, and the bank is now closing all these accounts. This feels like unfair and arbitrary behavior. I was a customer in good standing. This action is unacceptable and shows a lack of respect for customers. I do not recommend this bank. ### 1/5 — Bad Review *2025-08-21* Bangkok Bank has especially given fake hope to Myanmar people, and by blocking the use of bank accounts like this, it has caused unexpected and serious social and economic problems, leading to great suffering for many. Therefore, I no longer have any trust in this bank and will never use its services again. ธนาคารกรุงเทพได้ให้ความหวังลม ๆ แล้ง ๆ โดยเฉพาะกับชาวพม่า และเมื่อปิดกั้นไม่ให้ใช้บัญชีธนาคารเช่นในปัจจุบัน ก็ได้ก่อให้เกิดปัญหาสังคมและเศรษฐกิจที่ไม่คาดคิดและรุนแรง ทำให้หลายคนได้รับความเดือดร้อน ดังนั้น ข้าพเจ้าจึงไม่อาจไว้วางใจธนาคารนี้ได้อีกต่อไป และจะไม่ใช้บริการของธนาคารนี้อีกเลย **Developer response:** If an account is suspended, it may be due to various reasons. Please note that such matters cannot be investigated through this channel. Please be advised that you are required to contact your home branch with your passport and passbook. Alternatively, you can contact Bualuang Phone at 1333, then press 2-0-4 for further assistance. ### 1/5 — I do not recommend this bank. *2025-08-21* - Bangkok Bank opened accounts for many people on tourist visas. I went through the proper process and followed all the rules. Now, the bank is unilaterally closing these accounts, which feels like a bait-and-switch. This is a highly unprofessional way to treat customers who trusted the bank. It's a significant inconvenience and feels like a deceptive practice. I am very disappointed with this service. -I opened an account with a tourist visa, and the bank is now closing all these accounts. This feels like unfair and arbitrary behavior. I was a customer in good standing. This action is unacceptable and shows a lack of respect for customers. I do not recommend this bank. ### 1/5 — Do not Recommend this Bank *2025-08-21* - Bangkok Bank opened accounts for many people on tourist visas. I went through the proper process and followed all the rules. Now, the bank is unilaterally closing these accounts, which feels like a bait-and-switch. This is a highly unprofessional way to treat customers who trusted the bank. It's a significant inconvenience and feels like a deceptive practice. I am very disappointed with this service. -I opened an account with a tourist visa, and the bank is now closing all these accounts. This feels like unfair and arbitrary behavior. I was a customer in good standing. This action is unacceptable and shows a lack of respect for customers. I do not recommend this bank. ### 1/5 — Worst bank *2025-08-21, version 3.43.0* Don’t use this bank ### 1/5 — Terrible bank *2025-08-21, version 3.43.0* My bank account was closed without prior notice. This bank's policy is very bad. ### 1/5 — Very bad service and wtong management *2025-08-21, version 3.43.0* Very bad service and wtong management ### 1/5 — Not reliable *2025-08-21, version 3.43.0* For tourists, you need to buy insurance to open bank accounts and it costs around 10000B for a year. And this bank policy changes time by time and they seize all the tourists bank accounts for no reason. What a shameful bank. ### 1/5 — Unprofessional Treat to Customer *2025-08-21* Bangkok Bank opened accounts for many people on tourist visas. I went through the proper process and followed all the rules. Now, the bank is unilaterally closing these accounts, which feels like a bait-and-switch. This is a highly unprofessional way to treat customers who trusted the bank. It's a significant inconvenience and feels like a deceptive practice. I am very disappointed with this service. ### 1/5 — Bad Review *2025-08-21* Bangkok Bank opened accounts for many people on tourist visas. I went through the proper process and followed all the rules. Now, the bank is unilaterally closing these accounts, which feels like a bait-and-switch. This is a highly unprofessional way to treat customers who trusted the bank. It's a significant inconvenience and feels like a deceptive practice. I am very disappointed with this service. -I opened an account with a tourist visa, and the bank is now closing all these accounts. This feels like unfair and arbitrary behavior. I was a customer in good standing. This action is unacceptable and shows a lack of respect for customers. I do not recommend this bank. ### 1/5 — Closing so many account nothing announcement *2025-08-21* Bangkok Bank opened accounts for many people on tourist visas. I went through the proper process and followed all the rules. Now, the bank is unilaterally closing these accounts, which feels like a bait-and-switch. This is a highly unprofessional way to treat customers who trusted the bank. It's a significant inconvenience and feels like a deceptive practice. I am very disappointed with this service. -I opened an account with a tourist visa, and the bank is now closing all these accounts. This feels like unfair and arbitrary behavior. I was a customer in good standing. This action is unacceptable and shows a lack of respect for customers. I do not recommend this bank. ### 1/5 — Blacklist Bank *2025-08-21* ⭐️Forced me to pay medical insurance and account opening fee, then later closed my account due to a visa policy change. No refund, no solution. Very dishonest and unfair. - Bangkok Bank opened accounts for many people on tourist visas. I went through the proper process and followed all the rules. Now, the bank is unilaterally closing these accounts, which feels like a bait-and-switch. This is a highly unprofessional way to treat customers who trusted the bank. It's a significant inconvenience and feels like a deceptive practice. I am very disappointed with this service. -I opened an account with a tourist visa, and the bank is now closing all these accounts. This feels like unfair and arbitrary behavior. I was a customer in good standing. This action is unacceptable and shows a lack of respect for customers. I do not recommend this bank. ### 1/5 — Very Bad Customer Service Bank *2025-08-21* - Bangkok Bank opened accounts for many people on tourist visas. I went through the proper process and followed all the rules. Now, the bank is unilaterally closing these accounts, which feels like a bait-and-switch. This is a highly unprofessional way to treat customers who trusted the bank. It's a significant inconvenience and feels like a deceptive practice. I am very disappointed with this service. -I opened an account with a tourist visa, and the bank is now closing all these accounts. This feels like unfair and arbitrary behavior. I was a customer in good standing. This action is unacceptable and shows a lack of respect for customers. I do not recommend this bank. ### 1/5 — Disappointed *2025-08-21* Bangkok Bank opened accounts for many people on tourist visas. I went through the proper process and followed all the rules. Now, the bank is unilaterally closing these accounts, which feels like a bait-and-switch. This is a highly unprofessional way to treat customers who trusted the bank. It's a significant inconvenience and feels like a deceptive practice. I am very disappointed with this service. ## Most critical reviews (10 lowest-rated) ### 1/5 — Buggy *2026-08-19* App is stuck on loading screen with the message “Connection is unstable” while all other my internet-based apps and browsing work just fine Not the first time this has happened, and quite glaringly terrible user experience, if god forbid one actually needed to use the app to pay for something **Developer response:** We recommend you close unused apps, clear the app cache, or restart your device, then try to open the app again. If you still cannot access the app, please send us more details to Mobilebanking@bangkokbank.com ### 1/5 — Broken *2026-05-22, version 3.48.0* It just says “connection is unstable” after logging in and it loops that message every time I click OK. ### 1/5 — No support for customers staying abroad *2026-02-20, version 3.46.0* I cannot log into the app on my new mobile phone. The process is too complicated, and there is no simple way to fix it online. There is no other way to support customers who stay abroad and urgently need access to the app. The only option is to visit a branch in person, which is impossible for overseas customers. This is very disappointing. Please improve your system and provide proper support for customers outside Thailand. ### 1/5 — Worst bank worst app *2025-12-05, version 3.45.1* Do not open an account here. Will move my business and personal accounts to another bank ASAP… had it. Do not use BBL. ### 1/5 — Not stable *2025-11-10, version 3.45.0* Don’t use this bank like scam ### 1/5 — Untrust bank *2025-09-16* "Bangkok Bank opened bank accounts without a stable banking policy. They also required people with visa-free, tourist visas, and DTV visas to buy insurance to open an account. On August 19th, without any explanation, they froze these bank accounts. After making visa-free, tourist visa, and DTV visa holders wait for over a month (some even longer), they contacted them to close their accounts and withdraw their money. The DTV visa is a 5-year visa (with a 6-month exit requirement). Isn't the Thai government's intention for this visa to attract medical tourists, people in soft power fields (chefs, Muay Thai), and digital nomads with a relatively expensive visa? How are these people supposed to live in this country without a bank account? How will they pay for medical appointments, rent, and daily expenses? The world is in the age of digital payments. Do you want people to go backward and use cash? There are many people from Myanmar who are living in Thailand to keep their money safe because of the war. But now, you have destroyed people's trust. You have caused people months of distress. Your bank's service deserves only 1 star." **Developer response:** We appreciate your feedback regarding this process and will take your input into consideration as we continue working to improve our services. In case your account has been suspended, please be advised that you are required to contact your home branch with your passport and passbook. Alternatively, you can contact Bualuang Phone at 1333, then press 2-0-4 for further assistance. ### 1/5 — Worst Bank Ever,No System,Can’t Trust *2025-09-08, version 3.43.0* Never collect money in this bank.They don’t care about customers’ assets.No specific rules and regulations.Staffs even a branch manager doesn’t know the procedures.Can’t trust at all.Bye Bye Forever. ### 1/5 — The worst bank in Thailand *2025-09-06* Last year Bangkok bank was allowed to open the account by selling insurance to the people who hold TR visa. This year they immediately closed all the accounts without informing to account holder with TR visa. Their target was only to sell their useless insurance policy and I would it is a kind of cheating and lying. I strongly condemn the unethical/ unlawful practices of Bangkok bank! **Developer response:** We appreciate your feedback regarding this process and will take your input into consideration as we continue working to improve our services. In case your account has been suspended, please be advised that you are required to contact your home branch with your passport and passbook. Alternatively, you can contact Bualuang Phone at 1333, then press 2-0-4 for further assistance. ### 1/5 — Scammers bank *2025-09-03, version 3.43.0* They sell insurance after that they close my bank ### 1/5 — Untrusted Bank *2025-09-02* Open Letter to Bangkok Bank and the People of Thailand I would like to share my experience as a foreign customer of Bangkok Bank. In order to open a bank account, I was required to purchase a one-year insurance policy worth 6,500 THB. However, before the one-year period was even completed, Bangkok Bank unilaterally suspended my account, along with the accounts of many other foreigners, citing “Visa-related reasons.” Here is the main point I want to raise: for every customer who pays 6,500 THB, if there are 100 such customers, the bank already collects 650,000 THB. This is not a small amount of money. Yet, after closing the accounts, the bank has not been able to provide an immediate refund. Such actions show a serious lack of responsibility and concern for customers. For a bank, trust is everything. But with practices like this, Bangkok Bank makes it clear that it does not respect or care about its users. This is not only unfair to foreigners, but it also damages Thailand’s reputation as a welcoming and trustworthy country. Before I already checked I like their motto "Your Trusted Partner “. Also their Billboard Advertising is Bangkok Bank connecting ASIAN. This Bank is totally Liar . **Developer response:** If an account is suspended, it may be due to various reasons. Please be advised that you are required to contact your home branch with your passport and passbook. Alternatively, you can contact Bualuang Phone at 1333, then press 2-0-4 for further assistance, ## Most praised reviews (10 highest-rated) ### 5/5 — Good *2025-05-26, version 3.42.0* Easy ### 5/5 — Easy to use *2025-04-23, version 3.41.0* The app is easy to use and with the recent update/version, it seems to function more smoothly ### 5/5 — This is the best banking app *2025-03-08* This is the best banking app for me! No matter where I travel or even if I switch to a new phone, I can still use the app easily and without any issues. It’s always convenient and hassle-free! **Developer response:** Thank you for using our Mobile Banking service. ### 5/5 — Download *2023-12-15, version 3.30.2* Why can’t I download the last compatible version ### 5/5 — I love it *2023-06-26* This app works great, makes doing business here in Thailand very easy ### 5/5 — I can scan now! *2022-09-15* Top review is outdated, the scan and prompt pay functions work great. The app is easy to use and so convenient! Opening a bank with bkk bank was the easiest on tourist visa, had to pay 7k bhat, however it’s so worth it!! **Developer response:** Thank you for using our Mobile Banking service. ### 5/5 — Apple Watch *2021-04-11, version 3.6.1* Is it compatible with Apple Watch? ### 5/5 — Excellent upgrade *2020-12-30* I have had an account for a few years. The recent app upgrade is a big improvement and I am happy with it. Thank you. **Developer response:** Thank you for using our Bualuang mBanking service. ### 5/5 — Very helpful *2018-12-25, version 2.9.0* mBanking is very helpful to pay merchants by scanning QR codes and quickly access iBanking functions from phone ### 5/5 — Excellent banking app *2016-02-26, version 1.4.1* Excellent app. Can pay bills by scanning barcodes and top up phone. Can also transfer money to other people. Works very well. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*