# Bank al Etihad \| بنك الإتحاد — user reviews > 305 indexed App Store user reviews of Bank al Etihad | بنك الإتحاد by Bank al Etihad, rated 4.80/5 from 2,675 ratings. - Source: https://appshunter.io/ios/app/bank-al-etihad/id1060048474/reviews - App overview in markdown: https://appshunter.io/ios/app/bank-al-etihad/id1060048474.md - Rating breakdown: 5★ 2,510 · 4★ 55 · 3★ 18 · 2★ 13 · 1★ 79 ## What do users think of Bank al Etihad | بنك الإتحاد? Overall sentiment: positive **Pros** - ⭐ Excellent app and banking experience - 🚀 Smooth and user-friendly interface - 💳 Comprehensive banking features - 🛠️ Frequent app updates and improvements - 👍 Helpful and responsive customer service **Cons** - 🐛 Occasional app crashes or bugs - 🕰️ Slow performance at times - 🔒 Security concerns (e.g., ID scanning issues) - 🤔 Confusing or unintuitive UI changes **Commonly reported bugs** - App not opening on iOS 12/15 devices - Issues with account creation and ID scanning - Inconsistent performance across devices **Most requested features** - Dark mode option - Apple Pay integration - Improved transaction history and analysis - Enhanced security features (e.g., biometric login) ## Newest reviews (10 of 305) ### 5/5 — Nice *2026-05-12, version 4.41.1* Nice ### 5/5 — مشكلة في فتح التطبيق *2026-05-07, version 4.41.0* يوجد مشكلة بعد التحديث الاخير لا يفتح التطبيق على IOS 16.7.15 ارجوا الحل ### 5/5 — Good *2026-05-04, version 4.40.1* Very good services ### 5/5 — احسن بنك *2026-02-27, version 4.36.1* احسن بنك ### 5/5 — Outstanding service *2026-02-27, version 4.37.0* Mounir my Itihad agent takes professionalism to another level. His discretion, knowledge, meticulous service is unmatched. ### 5/5 — Customer *2026-02-24, version 4.36.1* You are guys wonderful and great service 5 starts ### 5/5 — Best bank app I’ve used in 3 continents *2026-02-22, version 4.36.1* Best bank app I’ve used between Europe Africa and Asia (used about 15 of the top banks total) ### 5/5 — Laith *2026-01-11, version 4.35.1* Great experience ### 5/5 — very good *2026-01-07, version 4.34.4* very good ### 5/5 — Amazing banking app *2025-12-31, version 4.35.0* Best app from a bank i used in Jordan ## Most critical reviews (10 lowest-rated) ### 1/5 — Very disappointing customer service *2026-08-31, version 4.45.1* ⭐️ Unfortunately, my recent experience with Bank al Etihad has been extremely disappointing. I provided all the requested information and tracking details, yet my issue remains unresolved. I keep being transferred between departments without a clear solution or proper follow-up. Customers should not have to repeatedly explain the same issue just to get basic assistance. I expected much better service and follow-up from Bank al Etihad. I hope management takes this seriously and reviews the way customer issues are being handled. ### 1/5 — لو سمحتو حسنو من الوصول لخدمة العملاء *2026-08-17, version 4.44.5* لو سمحتو حسنو من الوصول لخدمة العملاء ### 1/5 — Chat support *2026-08-13, version 4.44.5* I don’t get it what is the point of having chat support if no one answers! I am a client from out side the country when needed someone to help me with an issue gets no help.Hhow convenient!! ### 1/5 — they give false information *2026-08-01, version 4.44.5* Each employee gives different information and false information about fees and they never tell you complete information i personally had different incidents: when i deposited USD and GBP in my account i was NOT informed that i will be charged “deposit foreign currency fees” another incident was when i asked about “minimum balance fees” i was informed by two different employees that i won’t be charged if the MAIN account has at least 100JOD, and this piece of informatiom was wrong as they deducted “minimum balance fees” despite the false information i was given by two different employees in al weibdeh branch ### 1/5 — خدمة العملاء *2026-06-20, version 4.44.1* سيئة جدا مافي رد لمدة تصل اكثر من يومين ولو تم رد بعد اكثر من ساعه وثواني وبقفل المحادثه ### 1/5 — The app itself functions fin *2026-06-14, version 4.43.0* The app itself functions fine, but the customer support experience is highly unprofessional. I recently dealt with a female representative who refused to assist me in a professional manner. Reliable customer service is essential for a banking application. I hope management addresses training to ensure better support moving forward. ### 1/5 — So many glitches *2026-05-10, version 4.41.1* Worst app I ever seen, so many glitches!! I finally reach the final stage after scanning my ID a million times and it freezes!! So frustrating ### 1/5 — بنك سيئ جدا *2026-04-16, version 4.40.1* وانا خارج الاردن لا يوجد اي رد على الهاتف او الشات من خلال البرنامج ، يتم اقتطاع مبالغ من الحساب او إيقاف عمليات مع حجز المبالغ بدون الرجوع للعميل ، حصلت معي مرتان ، وعند المراجعه يطلبون أوراق لا يوجد لها اي داعي ، ويوجد عندك تنسيق داخلي بين الموظفين في البنك ، بحيث ان كل موظف يخبرك بقصه مختلفه عن الاخر ، بنك سيئ جدا في التعامل والامانه ### 1/5 — Terrible Service *2026-01-22, version 4.35.3* Bank deducted an amount from my account that was rejected by a merchant and both landline and the online service do NOT work… No customer care!!! No one to talk to!!! ### 1/5 — تغيير الرقم المرتبط *2026-01-10, version 4.35.1* قمت بتغيير رقم الهاتف المرتبط بالحساب إلى رقم آخر و لكن استمرّت الرسائل والأكواد تصل للرقم القديم والرقم الجديد معاً دون علمي !!!! امان صفر و تطبيق ركيك جداً لا انصح بهذا البنك ## Most praised reviews (10 highest-rated) ### 5/5 — الحل الأمثل *2026-08-28, version 4.45.0* يستحق الحصول على أعلى درجات التقييم لما يتمتع به من القدرة على إثبات أنه الحل الأمثل. ### 5/5 — خدمه رائعه *2026-08-28, version 4.45.0* انصح وبقوه قويه ### 5/5 — سهل الاستخدام *2026-08-10, version 4.44.5* سهولة الاستخدام تميز التطبيق و كذلك تعدد الخيارات. ### 5/5 — Best Bank Application *2026-07-22, version 4.44.3* Friendly and great to use ### 5/5 — احلى واقوى بنك *2026-07-18, version 4.44.3* بنك رائع خدمات راقية جدا ### 5/5 — خلدا *2026-07-09, version 4.44.2* مرام جرار ### 5/5 — Ayman *2026-07-08, version 4.44.2* Great ### 5/5 — رائع و سهل *2026-06-27, version 4.44.1* رائع و سهل ### 5/5 — Feedback *2026-06-18, version 4.44.0* Great app but dark mode needs to be added ### 5/5 — ابو علندا *2026-06-08, version 4.42.1* خدمات ماليه رائعه ومميزه من التطبيق --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*