# Bank and Go — user reviews > 25 indexed App Store user reviews of Bank and Go by Heritage Southeast Bank, rated 1.88/5 from 57 ratings. - Source: https://appshunter.io/ios/app/bank-and-go/id1448261418/reviews - App overview in markdown: https://appshunter.io/ios/app/bank-and-go/id1448261418.md - Rating breakdown: 5★ 10 · 4★ 0 · 3★ 1 · 2★ 8 · 1★ 38 ## Newest reviews (9 of 25) ### 1/5 — Terrible *2021-02-24, version 4.6.4.565* This app is far inferior to the app it replaced. Constant login issues. If you’re not going to accept biometric logins, don’t offer it in the initial set up. Very frustrating. ### 1/5 — Banking app changes *2021-02-23, version 4.6.4.565* This bank changes banking app to much. It’s not just a simple up date. You have to use a completely new app! It’s a shame cause the local staff is amazing. ### 1/5 — Worst *2019-11-16, version 4.4.13.218* The convenience of this app is horrible I’m having the same login issues as everybody else??? Not to mention the layout of this app was poorly designed. ### 1/5 — Slower than Christmas *2019-10-03, version 4.4.13.218* Something has happened with that app. It takes forever to get logged in and sometimes throws authentication error. Need to fix ASAP. ### 1/5 — Lots of log in issues *2019-07-25, version 4.4.13.218* I constantly have to delete and reinstall this app because it won’t let me sign in after a few months. Terrible. ### 1/5 — Worst *2019-05-25, version 4.4.13.218* Worst online service ever. Always wants me to reset password. Online bank has something wrong with it always. ### 1/5 — Can’t login *2019-04-30, version 4.4.13.218* What’s the point of having this app if u can’t even login?? ### 1/5 — Not an improvement *2019-04-01, version 4.4.11* Used to be able to see the last 4of the acct number. Now, nada. ### 1/5 — Point of sale? *2019-02-11, version 4.4.11* Point of sale is the best you can do? I want to see where my transactions were made like the last app. Fix this soon please or I’m out. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst Banking App *2023-03-08, version 5.0.0.2720* I have several banking apps on my phone this one is by far the worst. Face ID only works 1 time then next time you go to sign in it wipes out username and password. App is basic and does work just glitches, links don’t always work. If you forget your password or if it locks you out of your account it takes a few hours to reach anyone by phone at the bank. ### 1/5 — Why we have to delete apps and sign in again so hard time to get login aaps is not workin *2023-02-25, version 5.0.0.2720* We need to take care this ### 1/5 — terrible *2022-09-15, version 5.0.0.2720* this app will work when it wants to. You can click on it and it will just spin and say error all the time. ### 1/5 — Never Works *2022-09-02, version 5.0.0.2720* I spend more time on the phone with customer service than I actually spend using the app. This app makes me want to close my account permanently. I have actually let my account slip into freeze because without mobile banking I won’t use it. The app will say my username or password is incorrect but the website will work with the exact same information. It is beyond frustrating. ### 1/5 — Do better *2022-07-21, version 5.0.0.2720* This app made me reset my password a hundred different times and when I do reset it it says that I can’t use the same password. So now I have to come up with a different one almost every month. ### 1/5 — Horrible App *2022-04-10, version 5.0.0.2720* Crashes constantly ### 1/5 — Can Even Login *2022-03-24, version 5.0.0.2720* Ever since the annoying update, I haven't been able to login at all. I have to go to a browser (and that involves typing in ALL of the information now. I used to be able to auto input the login info). But now when I attempt to login, it gives me the option of having to receive a text or answer security questions. Regardless of the choice, it always says that it's "unable to process my request at this time", so I uninstalled and reinstalled the app to come to the same conclusion. It's quite frustrating, and VERY inconvenient. ### 1/5 — Terrible *2021-10-08, version 5.0.0.2720* This app honestly gives me more and more of a reason to want to switch banks ### 1/5 — Non Responsive at the Geek Center *2021-09-08, version 5.0.0.587* My app wouldn’t open,nor would it allow me to delete it from my iPhone, with an error of 0014, and when I called in, the kind and respectful person that answered the phone could not get any of the geeks to come to the phone; they were throwing up questions that I had all the answers for but did not want to speak to the customer directly. I was told they would call me tomorrow since it was only 20 minutes until they “closed“. I guess this is just the world we live in, regardless of how much “customer service“ is promised by the banking institutions that use BANK AND AGO :-( ### 1/5 — Terrible *2021-03-14, version 4.6.4.565* This is the worst banking app ever. The Touch ID doesn’t work, it locks the user out with no explanation, the customer service “Help” line is non-working, and the bank phone number is only answered M-F during business hours. Too bad if you need access to your money at any other time than that, I guess. ## Most praised reviews (6 highest-rated) ### 5/5 — Easy to use *2020-11-30, version 4.6.4.565* I love being able to pay bills on the go. The Zelle feature is great, too, for instant funds transfers to another person. ### 5/5 — Easy to use! *2020-08-12, version 4.6.4* Great app! It is very user friendly. My accounts are clearly displayed and it makes transfers and mobile deposits quick and easy! ### 5/5 — Finally working *2019-10-29, version 4.4.13.218* There were some issues but is working well now!!! ### 2/5 — Ms Frustrated *2021-03-29, version 4.6.4.565* This app stinks. I find myself constantly deleting and reinstalling this app. I never had this problem with previous app. ### 2/5 — minor issues need fixing *2021-03-03, version 4.6.4.565* The app itself does work. however it won’t let me use fingerprint ID to login, even though it’s turned on. not the worst thing but super annoying. The most frustrating issue is it will not send me alerts when money is taken out or put in. I have the transaction alerts in the app turned on, along with the app notifications in my settings. It will not send me a notification when i use the card. This is something i personally like to have because i know if a payment i made went through, and i can tell if someone else is using my card. these should be easy fixes. ### 2/5 — Hire a new coder *2020-06-10, version 4.6.3.921* This is getting two stars only for the fact that once it does work....if it’s working... it works very well. Worst offender is the random errors it has that after refuses to accept Face ID because of this bs I’ve had to reset my password multiple times after being locked out only to be greeted with multiple “can not use the same password as your previous 10 passwords.” Second is the barrage of “helpful” screens I have to constantly skip and ignore that...wait for it..reset after adding a new password and reenabling Face ID. Get someone new to fix this steaming pile. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*