# Bank Austria MobileBanking — user reviews > 43 indexed App Store user reviews of Bank Austria MobileBanking by UniCredit Bank Austria AG, rated 4.60/5 from 1,263 ratings. - Source: https://appshunter.io/ios/app/bank-austria-mobilebanking/id425126662/reviews - App overview in markdown: https://appshunter.io/ios/app/bank-austria-mobilebanking/id425126662.md - Rating breakdown: 5★ 1,029 · 4★ 107 · 3★ 46 · 2★ 11 · 1★ 70 ## What do users think of Bank Austria MobileBanking? Overall sentiment: negative **Pros** - 🚀 Secure for all users - 🌐 Enables easy and secure worldwide transfers - 💰 Keeps money organized and accessible **Cons** - 🐛 Apple Wallet integration issues - 🐛 TAN inbox not working - 🤔 Overly complicated login process - 🙈 Not very accessible for the blind - 🔒 Lacks immediate logout option - 🤯 Horrible user experience - 🤖 Programmed by incompetent team - 🔁 Constant need for reactivation - 💥 Frequent crashes - 📱 New version not optimized for iPad **Commonly reported bugs** - Apple Wallet integration not working - TAN inbox not receiving notifications - Login issues due to alphanumeric password requirements - Frequent app crashes and downtime **Most requested features** - Add logout button on home screen - Improve app stability and reliability - Enhance accessibility for visually impaired users - Simplify login and authentication process ## Newest reviews (12 of 43) ### 2/5 — tan inbox doesn‘t work *2024-07-25* app is useless at the moment, because i get tan notifications, but when i open the inbox, it‘s empty. can‘t authorize any payments. **Developer response:** Dear funghipizza9! Thank you for your feedback. We regret that you are experiencing a problem, but we currently have no indication that the TAN Inbox is no longer working in general. We ask you to contact us via email at mobile.feedback@unicreditgroup.at so that we can analyze the error. br Mobile Team ### 2/5 — Prof David Drennan *2024-07-16, version 8.22.0* You need to make it EASY for people to use your wonderful new mobile banking app. If you forget any of the many security numbers you may not have used for months, you are then excluded at every stage of the sign-up process. I managed to download your app from the internet, and struggled through the set-up process. Then it suggested face recognition would be a good idea. Yes! But fatally you can’t have that unless you can remember your ATC. What is my ATC? What is it? Where would I find it? Can I change it to something I can remember more easily? How would I do that? Sorry guys, you have to do better than this. ### 3/5 — Mobile app *2022-11-01* Too confusing **Developer response:** Dear LucyMaeFreebush! Thank you for your review! We strive to combine the many banking features and products with the greatest possible security in the simplest possible app.We would appreciate more detailed feedback on what you find cofusing by emailing mobile.feedback@unicreditgroup.at. Br Mobile Team ### 3/5 — Periodic availability issues *2022-08-11* Program fails to open from time to time. Also will not restart properly after a session times out, and the timeout is too quick if entering a new account to transfer fund to. Fails periodically for online purchase signing. **Developer response:** Dear Seisman! We regret that you are experiencing this problem and request that you contact us via email at mobile.feedback@unicreditgroup.at so that we can analyse the error. Br Mobile Team ### 1/5 — The WORST banking app known to men *2021-11-13* This app makes me regret being a Bank Austria customer every time I use it. Outrageously bad. ### 1/5 — App ist stuck *2021-08-21* App ist stuck in the opening screen and doesn’t load. Pain. ### 1/5 — Programmiert von einem unfähigen Team *2021-08-07, version 8.0.0* Mein online baking Passwort ist alphanumerisch. Die App glaubt aber dass jeder nur ein numerisches password hat, so etwa wie in den 90ern der Bankomat Pin. Sperrt jegliche Eingabe von Buchstaben und so kann man nicht einloggen. Das ist Software Entwicklung wo die Inkompetenz nur noch peinlich ist. ### 1/5 — Awful awful awful but have to choice but to use it *2021-07-23, version 7.4.0* I’ve never know an app that needs so many updates and yet never gets any better. Not only are the updates annoying, then when you open the app 9/10 you get greeted with “online banking is down for 24 hours” or something similar. It’s a joke. ### 1/5 — Would be just ok if it didn’t require constant re-activation *2021-03-08, version 7.0.10* The app is just ok. It has convenient features, like fingerprint authentication, photo payments, etc. It does what I need it to do. But the user interface is poor. Nothing is clear, and I am constantly going to the wrong place to find the feature I need. BUT THE APP CONSTANTLY FORGETS ITSELF AND REQUIRES A COMPLETE WIPE AND RESET. I use the app maybe once a week, and almost every time it decides that I must have a new phone and I need to reactivate it, but “if I have my old phone,” then I can generate a token to activate the app. I’M ON THE SAME PHONE. 🤦🏻‍♂️ I tried it anyway, but it didn’t work. So the entire app is wiped and reset, and I have to input everything again, turn on fingerprint ID again, input a new ATC, and configure my Home Screen, and to add insult to injury then it wants to give me a tour as if I just downloaded the app for the first time. I have to put my user ID and password no less than four times in this process AND receive a code by SMS. This has now happened 3-4 times. I have a perfectly normal up-to-date phone and no other app is exhibiting any strange behavior. ### 1/5 — Garbage app, stay away! *2021-02-20, version 7.0.9* Frequent crashes - when you actually manage to login cause that is also an issue. ### 1/5 — Ein Witz *2021-01-27, version 7.0.9* Der Bank Austria App ist leider seit Jahren ein Dilemma. In jeder Hinsicht der mieseste Banken-App den man sich vorstellen kann. ### 2/5 — Mobile app *2020-12-29, version 7.0.6* By far the worst app in the world ## Most critical reviews (10 lowest-rated) ### 1/5 — Thank you for showing me ads in the worst possible times *2026-07-07* Like when there is a line of people waiting behind me or when I’m rushing to catch the train and I get two full screen notifications for your advertising purposes. Unbelievable. **Developer response:** Dear Mr Menyhart, thank you for your feedback, which we will forward to the department in charge. We regret that you are dissatisfied with the placement of information and product offers. KR Mobile Team ### 1/5 — Apple wallet - bank Austria app- not connecting *2025-01-07, version 8.25.1* Why doesn’t the Apple Wallet recognize this app data anymore and the message I get is: cannot load app details Is there a fix, otherwise we are stepping back in time for Apple Pay, because this used to work before phone upgrade. ### 1/5 — Not very accessible for the blind. *2024-02-14* The app doesn’t allow my screen reader to have an overview or access any of my accounts. **Developer response:** Dear Sheldon127, We are very sorry, we are still investigating the problem. Since iOS update 17.1.2 through iOS 17.3, there appears to be an issue with accessibility integration. However, with iOS 17.4 (which is still in beta but will hopefully be released soon), accessibility services will work again without the need for an update to the MobileBanking app. br Mobile Team ### 1/5 — Anon *2023-12-02* Supposed to be able to get TANs for PC without logging in. Also, logs you out way too quickly, so you have to enter PIN again. I know these extra layers prevent fraud, but I could literally walk to the bank quicker and settle my transactions. **Developer response:** Dear GFYSx1000! No app login is required to retrieve the mobileTAN Push. When you tap on the notification, the app opens with the TAN message. If this is not possible, please open the app manually and (without logging in) tap your initials/photo and “TAN & Notifications Inbox” at the top right. LG Mobile Team ### 1/5 — Horrible user experience *2023-09-21, version 8.15.0* The entire login procedure is awfully overcomplicated and not user-friendly at all. ### 1/5 — Awful app *2023-04-17* This is prompting me to chance my bank. Ridiculous security settings, online support is not helpful and root. I am off to bank with another bank! **Developer response:** Dear carolineonmaui! Our MobileBanking is one of the best rated banking apps in Austria. We strive to combine the many banking functions and products with the greatest possible security in an app that is as simple as possible. We would be happy to receive more detailed feedback via email to mobile.feedback@unicreditgroup.at. Br Mobile Team ### 1/5 — Credit card *2023-03-10, version 8.12.0* Impossible to get a replacement credit card ### 1/5 — Security *2022-10-31* This app is more of a security risk than a security enhancement, with my name and data splashed across the home page and protected by only the thin barrier of a password, easily hacked by con artists. Before, with the traditional TAN sent by sms, I was A LOT more protected because there was NOTHING to hack on my phone: no data, no identifiers, not even my real name. I think I’ll soon return to the old system, even if I have to send 30 transfers to settle my rent every month. Or I may set up an automatic withdrawal system. I resent this unnecessary and intrusive app. ### 1/5 — No easy to use *2022-07-30, version 8.8.0* Very poor app ### 1/5 — Login is terrible. *2022-07-21* :-((( **Developer response:** Sg. Betrug2000! Feedback von unseren Kundinnen und Kunden ist immer erwünscht, Ihre Rückmeldung ist aber recht knapp ausgefallen, wir würden uns über konkreteres Feedback was Sie zu dieser Beurteilung veranlasst direkt hier oder per e-Mail an mobile.feedback@unicreditgroup.at freuen. LG Mobile Team ## Most praised reviews (10 highest-rated) ### 5/5 — New verson : Secure for all *2025-04-23* This app offers strong security measures such as encryption and regular updates to protect users' data. Particularly helpful for international students and immigrants is the ability to carry out worldwide transfers easily and securely. A trustworthy choice for anyone seeking top-notch security and flexibility in the financial sector 🌸 German: Diese App bietet starke Sicherheitsmaßnahmen wie Verschlüsselung und regelmäßige Updates, um die Daten der Benutzer zu schützen. Besonders hilfreich für internationale Studierende und Einwanderer ist die Möglichkeit, Überweisungen weltweit einfach und sicher durchzuführen. Eine vertrauenswürdige Wahl für alle, die höchste Sicherheit und Flexibilität im Finanzbereich suchen 🌸 **Developer response:** Dear BAD_AM! We sincerely thank you for your kind words and your trust in our products. BR Mobile Team ### 5/5 — Top *2025-04-23, version 9.0.1* Seit ich diese App benutze, fühlt sich mein Geld an, als hätte es einen Personal Trainer – fit, organisiert und immer erreichbar. Meine Euros sahen noch nie so gut aus 😎💰 ### 5/5 — Excellent customer support *2023-08-04, version 8.14.2* I had the best experience with a bank! Very good customer support ### 5/5 — BankAustria app *2022-12-11* Too much information asked for (kind of ridiculous to have to scan the hologram on the back of your DR card). “ATC number”: no explanation; had to call your hotline. Hotline: no choice of languages (very minimum, besides German: English). Automated Answering svc: individual segments too long, somewhat difficult to understand. No shortcuts to a human (such as: “to talk to one of our svc reps, push 9” or something like that). My answers (such as a simple “ja”) obviously were not understood (svc had to rerun the tape several times). Hotline—- Human: Finally was connected to a human: Mr Kostić. Most helpful. Took plenty of his time to take me step by step through the process. Great help with assigning temporary ATC. Very easy to understand (we spoke in German, a few words in English), very polite, very patient. That’s what I call perfect customer service. Dr Dieter Jettmar 1-Sep 21:04 MESZ **Developer response:** Dear Mr. Dr. Jettmar! Thank you for your detailed feedback. We will forward it to our hotline colleagues immediately. Activating the app is a security-critical process. We are using a new innovative method to ensure that you are in physical possession of a Bank Austria bank card in order to secure your identity. The scan of the certificate of authenticity on the bank card protects our customers from fraudulent activities, so we ask for your understanding for this measure. best regards Mobile Team ### 5/5 — New version don’t work well with iPad *2020-12-19, version 7.0.6* Used to work but in the new version the screen does not fit iPad. Many times cannot see the content properly. ### 4/5 — Die App ist Deutlich besser geworden *2023-11-26, version 8.16.2* Ja wenn es gibt noch ein paar Kleinigkeiten wie zBsp Log off Symbol direkt oben auf der Startseiten, weil man ja oft nur Kontostand schauen möchte und wieder ausloggen. Hatte noch nicht alle Funktionen ausprobiert, aber Gratulation es ist eine sehr gute App geworden. Schöne Grüße ### 4/5 — Icons *2021-06-29, version 7.3.0* Silly confusing icons next to each account entry should be removed. ### 4/5 — Push Mitteilung! *2020-11-29, version 7.0.5* Das neue Update gefällt mir sehr gut, nur bei anzeigen(Aufrufen) der Mitteilungen wird ein schwarzer Bildschirm angezeigt. Muss das App dann wieder neu starten. Wird aber sicher bei dem nächsten Update behoben. ### 4/5 — Clunky and out of date *2020-11-16* Quite a few notches below other Banks’ online portals. Not boosting Bank Austria’s image... ### 3/5 — No logout *2024-01-03* I want to know where can I immidatly logout, when I finish my transaction? I coud not find it, and that is security looking bad. **Developer response:** Dear Miha SD! Thank you for your feedback. We are pleased that you like the app in general. The logout button is no longer as important on a personal device such as your smartphone as it is on a PC. The timeout for the session in the app is set at 5 minutes, and additional features (ATC or biometrics) are also required for order signing. If you lock your device and have stored a passcode or biometrics for the device itself, the risk of misuse is very low. It makes no difference to the app whether you log out or the session expires after 5 minutes, but if you prefer the manual logout, the button is located under "More" in the top right-hand area and is displayed as a door symbol. BR Mobile Team --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*