# Bank Five Nine — user reviews > 19 indexed App Store user reviews of Bank Five Nine by Bank Five Nine, rated 4.65/5 from 577 ratings. - Source: https://appshunter.io/ios/app/bank-five-nine/id1573464544/reviews - App overview in markdown: https://appshunter.io/ios/app/bank-five-nine/id1573464544.md - Rating breakdown: 5★ 327 · 4★ 34 · 3★ 8 · 2★ 6 · 1★ 29 ## What do users think of Bank Five Nine? Overall sentiment: negative **Pros** - 👍 Sleek and simple app flow - 👍 Great bank overall - 👍 Love the new app - 👍 Friendly and courteous staff **Cons** - 🐛 App not working well - 🐛 Pending charges not showing - 🐛 Bank deposits delayed - 🐛 Credits showing 0.00 initially - 🐛 Website poorly run - 🐛 Camera doesn't work - 🐛 Notifications always on - 🐛 Zelle not working - 🐛 Requires frequent updates - 🐛 Locked out of account - 🐛 Login information incorrect - 🐛 Online login and app useless - 🐛 Password doesn't match records - 🐛 App severely slow - 🐛 Disastrous mobile app update - 🐛 Required to turn on pop-ups - 🐛 No Smart Device option for notifications - 🐛 Old app forced to new one **Commonly reported bugs** - App not working - Pending charges not displaying - Deposits not showing on time - Credits showing incorrect amounts - Camera not functioning - Zelle feature not working - Frequent update prompts - Login issues - Account lockout - Incorrect login information error - Password mismatch error - Slow app performance - Inability to receive notifications on iOS - Required pop-up windows for login **Most requested features** - Fix the app - Allow use of older app version - Add monthly statement download option - Fix notification settings - Allow disabling notifications - Improve online banking experience - Allow mobile banking with other banks ## Newest reviews (1 of 19) ### 1/5 — Update was trash *2024-03-11, version 2024.1.0.1* Whoever developed app needs to be fired. App is severely slow and instantly locked me out of my account upon first login attempt. ## Most critical reviews (10 lowest-rated) ### 1/5 — The new app stinks. *2026-01-22, version 2025.10.1.1* I have called many times to tell them that this new app is not working very well. I have to keep deleting the app and reinstalling, for it even show me my pending charges. I even see bank deposits from my work not showing up on time. Credits from stores show up at 0.00 and then three days later show up with the actual credit amount Please fix this app. It is really making me rethink banking here anymore. ### 1/5 — The new app stinks. *2025-11-20* I have called many times to tell them that this new app is not working very well. I have to keep deleting the app and reinstalling, for it even show me my pending charges. I even see bank deposits from my work not showing up on time. Credits from stores show up at 0.00 and then three days later show up with the actual credit amount Please fix this app. It is really making me rethink thinking here anymore. **Developer response:** We are disappointed to hear about the app issues. Please contact us at (888) 569-9909 if we can be of any assistance. ### 1/5 — Horrible *2024-04-10, version 2024.1.0.1* Requires a new “update” everytime you open it ### 1/5 — Nothing but problems *2024-03-31, version 2024.1.0.1* Hate the bank. Hate the app!! ### 1/5 — May have to change banks after 30 years *2024-03-27, version 2024.1.0.1* Ever since the advent of online banking this institute has struggled to offer reliable services that were simply commonplace elsewhere. Now this disastrous mobile app update. Like the others I was immediately locked out. When I delved into the requested settings I found: A: A request in broken English to use a preferred browser. The suggestion? Internet Explorer. I actually burst out laughing! I haven’t used IE in at least 20 years. I’m not sure it’s even available on an iPhone. And B: I am REQUIRED to turn on pop-up windows. Not a security concern, per se, but a definite invitation to malware, etc. I’ll have to see how the whole “new online banking experience” is going on my computer, but I’ll just dump this flaming attempt off my phone and use my other bank for mobile banking. ### 1/5 — Terrible! *2024-03-15, version 2024.1.0.1* I can’t even login!!! Who has time to go in to get their account login in working! Just awful! ### 1/5 — Locked me out *2024-03-15, version 2024.1.0.1* App locked me out when my info is correct ### 1/5 — Useless app *2024-03-14, version 2024.1.0.1* I like the bank And I like the people working the bank very friendly very courteous they know you by your first name this is an awesome local bank however, the online login and the app are beyond ridiculous and totally useless. I’ve never tried so hard to get into my own account and now with this new so-called better and improved it’s supposed to be much better. No it is not. It’s useless and I am locked out. ### 1/5 — Trashing *2024-03-13, version 2024.1.0.1* It locked me out and said password doesn't match with their records ### 1/5 — Won't let me login *2024-03-13, version 2024.1.0.1* The new app will not let me login, and keeps saying my login doesn't match the records. I got locked out almost immediately ## Most praised reviews (8 highest-rated) ### 5/5 — Banking made easy *2024-10-07, version 2024.4.0.3* Great app. Love that easy flow of the app. Sleek and simple. ### 5/5 — Great bank *2024-04-09, version 2024.1.0.1* Love the new app from Bank Five Nine. ### 5/5 — Useless & Not Working *2024-03-16, version 2024.1.0.1* The old BFN app is making you use the new one BUT the new one won’t let you log in at all and is saying information is incorrect when it is correct. They need to fix this immediately or let us use the older one still. ### 4/5 — Fine but annoying *2024-05-30, version 2024.1.0.1* I don’t want my notifications turned on but every time I log in I get an alert telling me my notifications are turned off. Please fix this. ### 3/5 — No statements. *2024-03-16, version 2024.1.0.1* Don’t see monthly statement download option. ### 2/5 — Apps camera doesn’t work *2025-07-08, version 2025.5.0.7* I am going to pursue a different bank tomorrow. The amount of technical problems I’ve had to deal with because of this bank is insane. Their websites are so poorly run that it just isn’t worth it anymore. ### 2/5 — Not happy *2024-05-02, version 2024.1.0.1* Zelle doesn’t work on this new app ### 2/5 — Notifications on IOS *2024-03-21, version 2024.1.0.1* This new bank app will not send notifications to my phone anymore. It only lets you get texts and useless/memory clogging emails when transactions occur. I prefer the old way which is now gone. There is no +add Smart Device in the menu, only text# and email selections. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*