# Bank Independent — user reviews > 86 indexed App Store user reviews of Bank Independent by Bank Independent, rated 4.86/5 from 7,498 ratings. - Source: https://appshunter.io/ios/app/bank-independent/id1091314201/reviews - App overview in markdown: https://appshunter.io/ios/app/bank-independent/id1091314201.md - Rating breakdown: 5★ 6,560 · 4★ 334 · 3★ 83 · 2★ 32 · 1★ 93 ## What do users think of Bank Independent? Overall sentiment: neutral **Pros** - 👍 Convenient for managing multiple accounts - 👍 Easy mobile check deposit - 👍 Great customer service - 👍 Friendly and helpful staff - 👍 Reliable mobile banking app - 👍 Straightforward and intuitive app - 👍 Excellent banking experience overall **Cons** - 🐛 Mobile deposit issues (multiple attempts required) - 🐛 Inaccurate account balances and transaction updates - 🐛 App crashes and login issues after recent updates - 🐛 Compatibility problems with older devices and iOS versions - 🔍 Lack of check writing functionality in the app **Commonly reported bugs** - Endless loop during account authentication - Transactions not showing up or duplicating - App closing automatically after opening - Inability to access account information after updates **Most requested features** - Ability to view online banking statements within the app - Option to change monthly payments through the app - Improved transaction history and balance display - Dark mode support for the app ## Newest reviews (14 of 86) ### 2/5 — Newbie BI *2026-03-12, version 3.31.2* Newbie Review not user friendly & cost of everything has increased ### 5/5 — App for Bank Independent *2025-12-23, version 3.30.0* Easy and simple to use ### 4/5 — Amy *2025-11-08, version 3.17.0* I’ve been trying to update for a few weeks and cannot, I assume this doesn’t apply to me, so why is this still popping up when I’m checking my balance? ### 5/5 — App *2025-11-02, version 3.17.0* This app is for the birds! It was working now it’s worthless I’m going in circles trying to update and use my app ### 3/5 — I can’t access anything since the update *2025-11-01, version 3.28.0* I can not access anything since this update even after updating it and yall shouldn’t have made it to where you can’t use it without updating your phone anyway bc reminder that this is real people’s money and banks we have to know how much we have rn it’s not a option, I’m very disappointed ### 5/5 — It works *2025-08-17, version 3.26.0* When I want to open it, it opens. When I tap the buttons, the buttons respond. The app does what it says it will do. ### 5/5 — Sync *2025-07-13, version 3.25.1* I need this account sync to my Crypto account ### 5/5 — Sync mobile *2025-06-02, version 3.23.1* Loving my Sync Mobile ### 5/5 — Amazing app *2025-05-06, version 3.21.0* This banking app has everything you need and is so easy to use ### 5/5 — Sky soldier, AATW deposit *2025-04-14, version 3.21.0* When I’m in Florida working I really appreciate the mobile deposit. It works really well ### 5/5 — Awesome! *2025-03-10, version 3.20.0* BI is the very best!!! ### 5/5 — The best! *2025-02-28, version 3.20.0* Bank Independent is the best app I have ever used! So convenient and it works every time!! Thanks BI for making my life so much easier 🫶🏽 ### 5/5 — Love it *2025-01-22, version 3.19.0* Very convenient while maintaining multiple accounts ### 5/5 — Mobile deposit *2025-01-02, version 3.18.0* Always have to do more than once but usually have to scan and reenter the total several times. ## Most critical reviews (10 lowest-rated) ### 1/5 — Update *2026-01-18, version 3.17.0* This update is absolutely no good to me. I’m not getting a new phone just so I can use your app. Do better. ### 1/5 — I abhor the new Bank Independent app. *2026-01-01, version 3.30.0* So many problems since they “upgraded” it a few months ago. It rarely works. You have to clear the app from your recent history to open it again. I’ve had to delete and reinstall the app several times to attempt to get it to work. Honestly, it’s making me consider changing banks entirely. If I could give it negative stars, I would. ### 1/5 — Not working *2025-11-14, version 3.17.0* Says I can’t use the app without updating it but I do not have the option to update it. Makes zero sense. Please change it back to normal! ### 1/5 — Update *2025-11-04, version 3.17.0* Can not update therefore I cannot check my balance which I guess I could run to the bank and check but kind of defeats the purpose in downloading installing and syncing your account just to not be able to use it please fix ### 1/5 — Update means I have to buy a new phone? *2025-10-29, version 3.17.0* Update means I have to buy a new phone? Very unhappy as my phone meets all my other needs. Too expensive for an older customer. ### 1/5 — App non functional *2025-02-16, version 3.19.0* After the latest update, I can no longer use this app. I requested to report a quality problem and the app doesn’t allow it?? ### 1/5 — The check deposit never works *2024-09-05, version 3.15.0* Check deposit doesn’t work hasn’t worked never worked. ### 1/5 — It won’t let me in my account with new freaking updates on the app *2024-03-28, version 3.5.0* I’m bout close my account bank independent cause your stupid app update and you got have 16.0 I’m withdrawing all my money and closing the account ### 1/5 — Dr. Bill Armstrong *2024-03-16, version 3.10.3* Your web site has been one of the most difficult I have ever learned too navigate. Cryptic language and hidden buttons…I wish your recording of how easy it is for customers to Navigate your web was true. ### 1/5 — Please fix!!! *2022-03-14, version 2.39.0* Logged me out of my account and I can’t get back into it. ## Most praised reviews (10 highest-rated) ### 5/5 — App *2026-06-06, version 3.32.1* Very convenient and makes life easier ### 5/5 — Bank Independent App *2026-04-30, version 3.32.1* It is very user friendly and secure. ### 5/5 — Awesome Bank *2026-04-22, version 3.32.1* I absolutely love Bank Independent. Always a great experience in person or online. ### 5/5 — Bill pay *2026-04-11, version 3.17.0* I wish there was bill reminders for bill pay on this apps that would remind me of when a bill was coming due and when it was paid and to whom. I’ve asked about this several times in the bank but no response. Truist has a great setup for this but I enjoy doing business locally. Maybe you guys can somehow give this a look please. Thanks Willie B Clanton Jr Killen, AL ### 5/5 — Simple *2026-04-10, version 3.32.1* I LOVE IT ! So convenient ### 5/5 — Sync Mobile *2026-03-28, version 3.31.2* Love this app bc it helps with my life on the fast lane ### 5/5 — Bank app *2026-01-22, version 3.30.0* Best ### 5/5 — Updated version of app *2026-01-18, version 3.30.0* I have been banking with Bank Independent since 2010 when my husband and I moved to this area. I have been extremely happy with the professional and extremely kind services that we have received throughout the years. The tellers are courteous and welcoming each time we’ve visited any of your branches. And the online banking is by far the best. Keep up the great work guys! Respectfully submitted Dianne P. ### 5/5 — DAC *2025-12-25, version 3.30.0* Easy to use. ### 5/5 — Carlinda *2025-12-24, version 3.30.0* Thank you for great banking service ! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*