# Bank Midwest — user reviews > 14 indexed App Store user reviews of Bank Midwest by Bank Midwest, rated 4.80/5 from 1,311 ratings. - Source: https://appshunter.io/ios/app/bank-midwest/id1226510695/reviews - App overview in markdown: https://appshunter.io/ios/app/bank-midwest/id1226510695.md - Rating breakdown: 5★ 1,170 · 4★ 96 · 3★ 19 · 2★ 7 · 1★ 19 ## What do users think of Bank Midwest? Overall sentiment: neutral **Pros** - 👍 Easy to use - 👍 Smooth flow - 👍 Great app - 👍 Makes mobile banking easy **Cons** - 🐛 Login issues after updates - 🐛 Frequent errors and crashes - 💰 Unnecessary service charges **Commonly reported bugs** - Login screen freezes - Face ID not working consistently - App crashes after updates **Most requested features** - Improve login experience - Fix compatibility issues ## Most critical reviews (10 lowest-rated) ### 1/5 — Review *2023-05-02* App works well, but why charge me a $2.00 service charge on an account that has $2.67 in it. Way to go! **Developer response:** It sounds like we should review your account activity and needs. Please give us a call at your earliest convenience – 888.902.5662. ### 1/5 — Terrible update *2021-08-13* After the last update I can’t even log in without making a new password every time. After using the password once it tells me it’s invalid and then I start the process again. We never had this issue before their big update. **Developer response:** We certainly understand the frustration of not being able to log in. We haven’t encountered this issue since the recent upgrade so please reach out to our customer support team at 888.902.5662 for assistance. We’re available Monday through Friday, 7 a.m. to 7 p.m., or Saturday, 8 a.m. to Noon CT. Thank you! ### 1/5 — Latest update *2019-10-10* Since the last update. Takes way too long to get to the screen to sign in, even it it does, before my name was there and I only needed to put in password, now I have to do both. Most of the time I have to delete the app and re-download. Most frustrating. **Developer response:** Sorry to hear that the app is giving you trouble.  Two items we can recommend to start: 1.) Set up login shortcuts. There's a "Remember ID" check box you can activate on the login screen, and under the Settings menu, you can enable a PIN, Touch ID or Face ID login depending on your device. Sounds like you've downloaded a new app after which the "Remember ID" and "Settings" options are reset.  2.) Make sure that you've updated your phone so you're using the most current operating system. We are happy to help you with this. Please call 888.902.5662 for assistance Mon. - Fri., 7 a.m. - 7 p.m. or Sat., 8 a.m. - Noon. Thank you. ### 1/5 — Terrible upgrade *2019-09-18* Ever since the last upgrade, Face ID only works the first 1-2 times I access the app. After that, I get a “bad request” message and have to reload the app. You will lose customers if it doesn’t get fixed. **Developer response:** We’re sorry to hear you’re having so many problems with our app! Please call to see if there's anything we can do to help. Ask for our Electronic Banking team, available Monday - Friday, 8 a.m. - 5 p.m.; Saturday 8 a.m. – Noon at 888.902.5662. ### 1/5 — Can't login *2017-05-15* I am not able to login to the new app ### 2/5 — Log in *2020-09-08* Every since I have installed the latest update, I can’t log in. Pop up box says bad request. **Developer response:** We’re sorry to hear you’re having trouble with our mobile banking app. It's hard to tell what may be going on so please give us a call. Ask for our Electronic Banking team, available Monday - Friday, 8 a.m. - 5 p.m.; Saturday 8 a.m. – Noon at 888.902.5662. Thank you. ### 2/5 — Doesn't let me do anything *2017-09-14* I can see my account balance, but that's it. Anytime I try to do anything else, it gives me an error. ### 5/5 — Bill *2024-06-28* Great bank, good people. ### 5/5 — Smooth *2023-06-14* Nice flow **Developer response:** Thanks for the great rating! ### 5/5 — Great app! *2022-07-01* Makes mobile banking easy **Developer response:** Thanks for taking the time to share your feedback and the great rating! ## Most praised reviews (4 highest-rated) ### 5/5 — Easy to use *2022-04-16* Bank Midwest has a very easy to use online system **Developer response:** Thank you leaving a great review! ### 5/5 — Easy! *2021-02-20* This makes banking so easy! **Developer response:** Thank you for the great rating! We're thrilled you're happy with our mobile banking app. ### 5/5 — Not fond of the most recent update *2019-09-07* I used to love the Bank Midwest app. But the latest update is much less user-friendly. I frequently get error messages now when I try to sign in. I generally have to clear the cache each time I want to login, which I did not have to do before. **Developer response:** We don't like to hear that you're experiencing these kind of issues. Please give us a call to see if there's anything we can do to help. Ask for our Electronic Banking team, available Monday - Friday, 8 a.m. - 5 p.m.; Saturday 8 a.m. – Noon at 888.902.5662. ### 5/5 — Marshall Crane *2019-08-25* So, many times, when I bring up the app, my screen displays the main page and freezes there. I need to delete the app and start all over again. This did not happen BEFORE you made the improvements. **Developer response:** We're sorry to hear that you're having problems with the mobile banking app. Thankfully, we've been able to connect with you and hope to resolve them soon! Thank you for sharing your feedback. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*