# Bank Muscat Soft Token > Mobile authentication for Bank Muscat internet banking transactions, replacing physical tokens. (iPhone/iPad app by Bank Muscat (S.A.O.G).) - Source: https://appshunter.io/ios/app/bank-muscat-soft-token/id1628877661 (this page in markdown: same URL + `.md`) - Developer: [Bank Muscat (S.A.O.G)](https://appshunter.io/developer/520776186) - Category: Finance - Price: Free - Rating: 2.13/5 from 15 App Store ratings · 13 written reviews indexed - Age rating: 4+ - Requires: iOS 12.0 · 55 MB - Languages: English - Released: 2022-08-20 - Data updated: 2026-06-05 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/bank-muscat-soft-token/id1628877661/reviews.md ## What is Bank Muscat Soft Token? Bank Muscat Soft Token App enables Retail/individual customers authenticate Internet Banking transactions anytime, anywhere 24 x 7. It serves as a replacement for the physical token, eliminating the need to carry around or utilize the physical token. In BM Soft Token App you can: • Approve your financial transaction by tapping on push notifications received on your registered mobile device. • Authenticate your Non-Financial transactions through Soft One-Time Password (OTP). • Fallback authentication through Coloured QR code if push notification is not received. • This service is completely free of cost and available in English and Arabic. The Soft Token facility is not available to the following: • Joint account holders. • Corporate Internet Banking customers. • Meethaq customers. To use this app, you must be a Personal banking customer (joint and corporate accounts are not eligible) who is registered for Bank Muscat Internet Banking. If you have not yet registered, please visit https://www.bankmuscatonline.com and register yourself. Already an Internet Banking Customer? Download the Bank Muscat Soft Token App now and enjoy a convenient and secure banking experience! ## Key features - Approve financial transactions via push notifications - Authenticate non-financial transactions with OTP - Fallback authentication with QR code - Replaces physical security tokens - Available 24/7 - Free service ## Recent user reviews (10 of 13) All indexed reviews: https://appshunter.io/ios/app/bank-muscat-soft-token/id1628877661/reviews.md ### 1/5 — Always Freezing and Always Glitching *2026-04-19* Exactly as the title says. And why even create a separate app for this? It should be in the main BM app…… **Developer response:** Hello, We sincerely apologize for any inconvenience you may have experienced. Please contact us via WhatsApp at 24795555 so we can assist you more effectively. Have a great day! ### 1/5 — Frustrating Experience with Soft Token App *2025-09-27* I have tried more than 8 times to activate the Bank Muscat soft token, and every single time I get the same error message: “session timeout, please login again.” No matter how carefully I follow the steps, the app simply does not work. This is very disappointing for such a critical service. The process should be smooth and reliable, but instead, it wastes time and creates unnecessary frustration. I hope Bank Muscat takes this feedback seriously and fixes the app so customers can actually use it without these repeated errors. **Developer response:** Hello, We sincerely apologize for any inconvenience you may have experienced. Please contact us via WhatsApp at 24795555, so we can assist you more effectively. Have a great day! ### 1/5 — Worst App for business owner *2025-09-22* The app keeps crashing, i asked the bank to give me hard token several times, but they keep insisting me for soft token, the QR keeps showing me code expired when i reinstall due to some random reason, seriously you should fix the app before forcing people to use it or give an alternative to use so that the customer does not face difficulty. **Developer response:** Hello, We sincerely apologize for any inconvenience you may have experienced. Please contact us via WhatsApp at 24795555 so we can assist you more effectively. In case you have corporate account you can contact the following e-mail that specializes in commercial accounts for complaints and inquiries, to be advised: CorporateServiceDesk@bankmuscat.com Have a great day. ### 2/5 — Very annoying *2025-03-25* The app is very annoying because it has a lot of glitches on frequent basis. The worst thing is you need to delete the app and install it again and then wait for 12 hours to use it to find out that the activation didn’t work and you do the same thing again and again. And yes of course you need to do the same for the corporate account as well. Get your things sorted. **Developer response:** Hello, We sincerely apologize for any inconvenience you may have experienced. Please contact us via WhatsApp at 24795555 so we can assist you more effectively. Have a great day! ### 1/5 — Worst thing they have made ever *2025-01-09* The app crashed continuously **Developer response:** "Hello We apologize for the inconvenience Please contact us through our channel in WhatsApp at 24795555 so that we can check more and assist you Good day" ### 2/5 — Bug *2024-12-26, version 1.0.10* Application is got closed when it ask to scan Color code for registration purpose ### 5/5 — Very helpful *2024-11-02, version 1.0.10* Great app, smooth and fast ### 1/5 — Don’t bother App crashed when scan QR Code *2024-07-18* Wasted time registering 3 times and all 3 times it crashes whenever QR is scanned ### 1/5 — App not working on iphone 15 pro *2024-05-29* When you scan the qr code the app closes ### 1/5 — Not work in iPhone 14 os 17.3.1 *2024-03-12* When scan QR code from website immediately app close ## Frequently asked questions about Bank Muscat Soft Token ### What is Bank Muscat Soft Token used for? Bank Muscat Soft Token is used to authenticate your internet banking transactions securely from your mobile device. It replaces the need for a physical token, allowing you to approve transactions via push notifications or one-time passwords. ### Is Bank Muscat Soft Token free to use? Yes, the Bank Muscat Soft Token service is completely free of cost for eligible customers. There are no charges associated with using this app for transaction authentication. ### Who is eligible to use Bank Muscat Soft Token? To use Bank Muscat Soft Token, you must be a Personal banking customer registered for Bank Muscat Internet Banking. Joint account holders, corporate internet banking customers, and Meethaq customers are not eligible for this service. ### How does Bank Muscat Soft Token enhance security? It enhances security by providing a digital method for authenticating transactions, eliminating the risk of losing or misplacing a physical token. Transactions are approved through secure push notifications or one-time passwords sent directly to your registered mobile device. ### What happens if I don't receive a push notification for Bank Muscat Soft Token? If you do not receive a push notification, Bank Muscat Soft Token provides a fallback authentication method using a coloured QR code. This ensures you can still authenticate your transactions even if push notifications are not delivered. ### What languages does Bank Muscat Soft Token support? Bank Muscat Soft Token is available in both English and Arabic, catering to a wider range of users. You can select your preferred language within the app. ### How often is Bank Muscat Soft Token updated? The latest version of Bank Muscat Soft Token is 1.0.18, last updated on March 29, 2026. Updates typically include security enhancements and performance improvements. ### Does Bank Muscat Soft Token have ads? No, Bank Muscat Soft Token does not contain advertisements. The app is designed to provide a seamless and secure banking experience without any ad interruptions. ## Version history (last 5 releases) ### 1.0.19 — 2026-04-06 Minor Bug Fixes ### 1.0.18 — 2026-03-29 Minor Bug Fixes ### 1.0.17 — 2025-12-18 Minor Bug Fixes ### 1.0.16 — 2025-12-16 Minor Bug FIxes ### 1.0.15 — 2025-04-09 Minor Bug Fixes ## Apps similar to Bank Muscat Soft Token | App | Rating | Price | Category | | --- | --- | --- | --- | | [walletii by Ooredoo - Oman](https://appshunter.io/ios/app/walletii-by-ooredoo-oman/id6504490495) | 4.7 (45) | Free | Finance | | [JoyPay by Joyalukkas Exchange](https://appshunter.io/ios/app/joypay-by-joyalukkas-exchange/id1479025554) | 4.7 (7) | Free | Finance | | [Ahli Islamic M-Bank](https://appshunter.io/ios/app/ahli-islamic-m-bank/id1563037450) | 3.9 (9) | Free | Finance | | [Lulu Money- Money Transfer App](https://appshunter.io/ios/app/lulu-money-money-transfer-app/id1163514668) | 4.7 (1,981) | Free | Finance | | [DHOFAR ISLAMIC](https://appshunter.io/ios/app/dhofar-islamic/id1341585143) | 3.2 (5) | Free | Finance | | [Modern Exchange - Oman](https://appshunter.io/ios/app/modern-exchange-oman/id1395954635) | 2.3 (3) | Free | Finance | ## More apps by Bank Muscat (S.A.O.G) - [Bank Muscat Mobile Banking](https://appshunter.io/ios/app/bank-muscat-mobile-banking/id763499293) - [Meethaq Mobile Banking](https://appshunter.io/ios/app/meethaq-mobile-banking/id764429903) - [bm offers](https://appshunter.io/ios/app/bm-offers/id1123652118) - [bm Wallet](https://appshunter.io/ios/app/bm-wallet/id1259125558) - [Meethaq Islamic E-Wallet](https://appshunter.io/ios/app/meethaq-islamic-e-wallet/id1388314418) - [bm merchant](https://appshunter.io/ios/app/bm-merchant/id1488253237) All apps by Bank Muscat (S.A.O.G): https://appshunter.io/developer/520776186 ## Related topics [bank muscat soft token](https://appshunter.io/ios/topics/bank-muscat-soft-token) · [bm soft token](https://appshunter.io/ios/topics/bm-soft-token) · [my bupa](https://appshunter.io/ios/topics/my-bupa) · [soft token](https://appshunter.io/ios/topics/soft-token) · [bupa australia](https://appshunter.io/ios/topics/bupa-australia) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-05.*