# Bank Muscat Soft Token — user reviews

> 13 indexed App Store user reviews of Bank Muscat Soft Token by Bank Muscat (S.A.O.G), rated 2.13/5 from 15 ratings.

- Source: https://appshunter.io/ios/app/bank-muscat-soft-token/id1628877661/reviews
- App overview in markdown: https://appshunter.io/ios/app/bank-muscat-soft-token/id1628877661.md
- Rating breakdown: 5★ 4 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 9

## Most critical reviews (10 lowest-rated)

### 1/5 — Always Freezing and Always Glitching

*2026-04-19*

Exactly as the title says. And why even create a separate app for this? It should be in the main BM app……

**Developer response:** Hello,
We sincerely apologize for any inconvenience you may have experienced.
Please contact us via WhatsApp at 24795555 so we can assist you more effectively.
Have a great day!

### 1/5 — Frustrating Experience with Soft Token App

*2025-09-27*

I have tried more than 8 times to activate the Bank Muscat soft token, and every single time I get the same error message: “session timeout, please login again.” No matter how carefully I follow the steps, the app simply does not work.

This is very disappointing for such a critical service. The process should be smooth and reliable, but instead, it wastes time and creates unnecessary frustration. I hope Bank Muscat takes this feedback seriously and fixes the app so customers can actually use it without these repeated errors.

**Developer response:** Hello,
We sincerely apologize for any inconvenience you may have experienced.
Please contact us via WhatsApp at 24795555, so we can assist you more effectively.
Have a great day!

### 1/5 — Worst App for business owner

*2025-09-22*

The app keeps crashing, i asked the bank to give me hard token several times, but they keep insisting me for soft token, the QR keeps showing me code expired when i reinstall due to some random reason, seriously you should fix the app before forcing people to use it or give an alternative to use so that the customer does not face difficulty.

**Developer response:** Hello,
We sincerely apologize for any inconvenience you may have experienced.
Please contact us via WhatsApp at 24795555 so we can assist you more effectively.

In case you have corporate account you can contact the following e-mail that specializes in commercial accounts for complaints and inquiries, to be advised:
CorporateServiceDesk@bankmuscat.com

Have a great day.

### 1/5 — Worst thing they have made ever

*2025-01-09*

The app crashed continuously

**Developer response:** "Hello
We apologize for the inconvenience
Please contact us through our channel in WhatsApp at 24795555 so that we can check more and assist you
Good day"

### 1/5 — Don’t bother App crashed when scan QR Code

*2024-07-18*

Wasted time registering 3 times and all 3 times it crashes whenever QR is scanned

### 1/5 — App not working on iphone 15 pro

*2024-05-29*

When you scan the qr code the app closes

### 1/5 — Not work in iPhone 14 os 17.3.1

*2024-03-12*

When scan QR code from website immediately app close

### 1/5 — Unable to Scan QR code

*2024-02-21*

When I click scan QR button, the app closes immediately

### 1/5 — Internal system error.

*2022-12-20, version 1.0.1*

Buggy. Unusable.

### 1/5 — BM Soft Token is not working

*2022-08-22*

When opening the app. It says ‘please remove the device proxy settings’.  And then closes itself

## Most praised reviews (3 highest-rated)

### 5/5 — Very helpful

*2024-11-02, version 1.0.10*

Great app, smooth and fast

### 2/5 — Very annoying

*2025-03-25*

The app is very annoying because it has a lot of glitches on frequent basis. The worst thing is you need to delete the app and install it again and then wait for 12 hours to use it to find out that the activation didn’t work and you do the same thing again and again. And yes of course you need to do the same for the corporate account as well.
Get your things sorted.

**Developer response:** Hello,
We sincerely apologize for any inconvenience you may have experienced.
Please contact us via WhatsApp at 24795555 so we can assist you more effectively.
Have a great day!

### 2/5 — Bug

*2024-12-26, version 1.0.10*

Application is got closed when it ask to scan Color code for registration purpose

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-05.*