# Bank of Ann Arbor Mobile — user reviews > 24 indexed App Store user reviews of Bank of Ann Arbor Mobile by Bank of Ann Arbor, rated 4.74/5 from 909 ratings. - Source: https://appshunter.io/ios/app/bank-of-ann-arbor-mobile/id543666806/reviews - App overview in markdown: https://appshunter.io/ios/app/bank-of-ann-arbor-mobile/id543666806.md - Rating breakdown: 5★ 766 · 4★ 71 · 3★ 21 · 2★ 9 · 1★ 24 ## What do users think of Bank of Ann Arbor Mobile? Overall sentiment: mixed **Pros** - 👥 Exceptional in-person customer service and staff - 📞 Convenient phone banking support - 💼 Personalized banking experience - 🏦 Community-focused institution - ✅ Reliable service when working properly **Cons** - 🐛 Frequent app crashes and loading failures - 🔐 Password manager compatibility issues - 📱 Limited mobile functionality vs desktop - ⚠️ Account lockouts and false policy warnings - 🚫 Zelle integration causes account flagging - 📊 Lower deposit limits than competitors - ⏱️ Extended downtime for maintenance - 😕 Poor app usability after updates **Commonly reported bugs** - App fails to load or open - Login errors and authentication failures - Frequent unexpected logouts - Title screen freezes - App crashes during use - Compatibility issues with Apple Passwords manager - False policy violation warnings - Extended app unavailability for maintenance **Most requested features** - Mobile check deposit functionality - Apple Pay support for debit cards - Transfer notes on mobile devices - Improved app interface and usability - Better Zelle integration ## Newest reviews (4 of 24) ### 3/5 — New Mobile App Update *2019-05-10, version 18.4.50* Not sure why Bank of Ann Arbor made this App update. It’s not nearly as easy to use as the old version. Why? ### 3/5 — Better *2015-12-06, version 4.7.153* It would be nice if the Bank of Ann Arbor got ahead for once by allowing Apple pay with debit card. ### 2/5 — App did not load *2012-08-09, version 2.2.3* App did not load ### 2/5 — Update needed. *2012-08-09, version 2.2.3* App did not load after several minute wait. Need bug fix. ## Most critical reviews (10 lowest-rated) ### 1/5 — Password issue *2026-02-08, version 25.2.50* Trying to save login credentials is very difficult. Something about this particular app does not play well with Apple Passwords manager. ### 1/5 — buggy *2025-09-23, version 25.1.32* this app is so bugged out its insane. everyday i’m getting logged out and warnings for violating policy when i don’t open or use the app for days/do anything wrong. ### 1/5 — Horrific maintenance issues on app *2024-05-25, version 23.2.30* This bank is horrible. Half the time I can’t access my banking information and check my balance due to the app not working and sometimes it’s several days before they fix it. ### 1/5 — Trash *2023-01-15, version 22.2.30* Make it to where I can actually open the bank app that would be great. ### 1/5 — Useless *2015-04-16, version 4.7.153* Other banks allow you to deposit checks with your phone, pay bills, etc. why is this one so basic? ### 1/5 — login *2014-07-27, version 4.5.177* I had difficulty downloading the app, and once downloaded I couldn’t log into my account. It keeps saying error. This is the second time I’ve tried to get this app, and the second time it’s been frustrating to the point of giving up. AAAGGGHHH ### 1/5 — Broken *2012-09-07, version 2.2.3* Seriously guys, whatever you paid to have this app developed, get your money back. It's completely broken. ### 1/5 — Frozen *2012-08-29, version 2.2.3* I've been able to log into the app maybe once. All I get is the title screen which doesn't load. ### 1/5 — Doesn't work *2012-08-15, version 2.2.3* App doesn't load! ### 2/5 — Mobile *2025-12-26, version 25.1.70* Unable to make a note on transfers on the mobile device like you are on a PC. Please update your software. ## Most praised reviews (10 highest-rated) ### 5/5 — The best *2024-12-22, version 24.1.70* From the transition to now, this bank and all the people in Fowlerville and VGs branch have been so helpful. I appreciate all the help they have given. Just the best bank for us ### 5/5 — Doesn’t work *2024-02-29, version 23.2.30* Won’t even load anymore. Keeps saying make sure you have latest update. Check everyday for new updates. Still won’t let me log in. ### 5/5 — Super *2022-10-04, version 22.1.100* Am very happy with this bank. Came from Chase with not such a great experience. All of the employees at Bank of Ann Arbor have been exceptional inside the bank and on the phone Thank you!! ### 5/5 — Best bank ever *2021-12-21, version 21.2.70* I have had accounts with every big and small banks, from NBD to Michigan national bank. Hands down the best bank I have ever been affiliated with is BOAA. I Want to thank you all for supporting our little town here in Plymouth Michigan for music in the park and far beyond. You all are amazing. ### 5/5 — KR *2020-06-02, version 19.3.20* A friendly, helpful bank with a convenient, reliable, easy app ### 5/5 — Very helpful *2020-04-03, version 19.3.20* Jessica was fabulous! Helped me with mobile banking & got it done!! ### 5/5 — John Swisher *2019-05-16, version 18.4.50* Really nice service. Don’t have to go to the bank. It can all be done by phone. Great. ### 5/5 — Works great *2014-01-24, version 4.3.197* Thanks boaa for a great mobile banking app ### 4/5 — Much improved! *2014-03-14, version 4.3.197* First ones had bugs, but new updates are great. I would suggest adding the mobile deposit feature next! ### 3/5 — Zelle and deposit limits *2024-12-27, version 24.1.70* If you use Zelle they will flag your account and block you out if you use it with any regularity effectively making Zelle not functional Also deposit limits in checks is another problem far more limited than PNC which is a low bar --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*