# Bank of Botetourt — user reviews > 24 indexed App Store user reviews of Bank of Botetourt by Bank of Botetourt, rated 4.77/5 from 1,015 ratings. - Source: https://appshunter.io/ios/app/bank-of-botetourt/id871349392/reviews - App overview in markdown: https://appshunter.io/ios/app/bank-of-botetourt/id871349392.md - Rating breakdown: 5★ 769 · 4★ 59 · 3★ 17 · 2★ 9 · 1★ 23 ## What do users think of Bank of Botetourt? Overall sentiment: negative **Pros** - 🚀 Easy mobile deposits - 👍 Convenient and helpful mobile app - 💡 Show password option **Cons** - 🐛 Frequent crashes and glitches - 🐛 Login issues after updates - 🐛 Bill pay unavailability - 🔒 Security concerns with 2FA and 3rd party data sharing **Commonly reported bugs** - App not opening after iOS 16 update - Code never received for login verification - Face ID/Touch ID login malfunctions **Most requested features** - Support for iPhone X - Statements available in the app ## Newest reviews (4 of 24) ### 2/5 — Can not open!!! *2023-09-13, version 23.1.70* I have called the number and ask for help but I’m told it’s not on their end because I’m able to open my account on the web. I loved the mobile app when It worked!! I still have a issue trying to open bill pay on the web. There is definitely a issue if so many people are having issues with the same mobile app not opening. Please if you’re gonna offer a mobile app fix It!! ### 2/5 — Unable to open app in iOS 16 *2022-09-15, version 22.1.50* Ever since I upgraded my phone to iOS 16 the app crashes on launch. Was good when I was actually able to use it. ### 2/5 — Statements not available *2022-02-21, version 21.2.70* Statements not available in app. I already do 2FA and refuse to do the additional 3rd party datamining foisted on clients. Make statements available in the app or start mailing them out at your expense. Or start losing accounts. People are sick the direction banks are headed. ### 3/5 — Update please *2017-12-23, version 17.2.56* Could you please update this app to support the iPhone X? ## Most critical reviews (10 lowest-rated) ### 1/5 — Hardest App *2026-09-01, version 26.1.30* Every 3 months I have to go into a branch and change my password! Every time I try to sign on it doesn’t use my Face ID! EVERY TIME I try to transfer money from savings to checking it’s a HASSLE!! Worse APP EVER!! ### 1/5 — flashes of white *2022-09-16, version 22.1.50* as of last night i haven’t been able to use the app. everytime i click on it, it flashes white and brings me to my home screen. i’ve tried uninstalling it and turning wifi on and off. same thing happens. plz fix your app ### 1/5 — Log in fail *2022-09-16, version 22.1.50* Since iOS 16 update I have not been able to log in. It keeps booting me out , I depend on app daily , please help get fixed asap! ### 1/5 — No longer opens with iOS 16 *2022-09-14, version 22.1.50* Since the iOS 16 update, the app no longer opens. Will flash the Home Screen and immediately close. ### 1/5 — Attention: this app is crap *2022-03-15, version 21.2.70* Changed password, reinstalled app, turned Face ID on and off. Still cannot ‘validate’ my information. Probably to be expected from a rinky-dink local bank. ### 1/5 — No longer usable *2021-07-16, version 21.1.30* Unfortunately this past Tuesday they started requiring a code to be texted to your phone number. The code is never sent. Have spent the past three days trying to log in and talking to customer support throughout the day nobody has been able to help me. Will now have to switch banks now to one that has an online banking app that works. ### 1/5 — Update *2020-09-27, version 20.1.200* Update will not even open for me to download it ### 1/5 — App does not work *2020-09-25, version 20.1.200* App will not open ### 1/5 — Log in issues still not fixed *2020-04-15, version 19.3.20* My phone uses Face ID to get me into the app and it’s having the same malfunction that it did with the thumb print. It’s giving the same “Attention” box as in the past, telling me my log in credentials aren’t right, etc. This is a very old issue that should not BE an issue any more. It works fine for a while and suddenly stops. ### 1/5 — No login *2014-09-08, version 4.5.177* I've downloaded the app twice and it still won't let me into my account. Please fix! ## Most praised reviews (10 highest-rated) ### 5/5 — So Easy *2026-03-07, version 25.1.31* Bank of Botetourt makes mobile deposits easy as pie! The process is simple and using the automated system is an absolute delight! ### 5/5 — The mobile app is so helpful! *2025-12-09, version 25.1.31* Thank you ### 5/5 — Show password *2024-11-20, version 24.2.50* I love the convenience of my banking app but often get frustrated with the password input. It would be nice if you had an option to view it before submitting it like so many other apps ### 5/5 — Ease of use! *2019-12-26, version 19.2.50* I enjoy using my Bank of Botetourt mobile app; it’s convenient, easy to use, and saves me from waiting in line at the bank! ### 5/5 — Unable To Log In *2018-11-14, version 18.2.70* Since the recent update I have been unable to use the app on my IPhone 6 S. It comes up for a few seconds while the log in screen flashes then disappears and then nothing. Please fix if possible. I depend on my mobile app to carry out transactions throughout my day regularly. Thanks! ### 5/5 — Won’t open *2018-10-25, version 18.2.64* For the past month I have been unable to login to my mobile account. I called my bank and despite their efforts, it still does not work. Previous to this, I had no trouble with the app. My phone is an iPhone 5s. ### 5/5 — Easy and convenient! *2014-05-22, version 4.3.230* Great App. Easy to navigate. I just used the check deposit so it is pending but it was super easy. Bank local people! ### 5/5 — Great App! *2014-05-21, version 4.3.230* Works great! Easy to use! Nice job! ### 5/5 — Bobmobile is great *2014-05-20, version 4.3.230* Nice app! Way to go Bank of Botetourt! I love my bank! ### 3/5 — Wish it worked better *2026-03-06, version 25.1.31* That glitches in this app is very annoying. Bill Pay is unavailable half the time. It’s very frustrating. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*