# Bank of Ceylon Mobile Banking — user reviews > 83 indexed App Store user reviews of Bank of Ceylon Mobile Banking by Bank Of Ceylon, rated 2.90/5 from 58 ratings. - Source: https://appshunter.io/ios/app/bank-of-ceylon-mobile-banking/id1323542685/reviews - App overview in markdown: https://appshunter.io/ios/app/bank-of-ceylon-mobile-banking/id1323542685.md - Rating breakdown: 5★ 20 · 4★ 7 · 3★ 2 · 2★ 7 · 1★ 22 ## Newest reviews (17 of 83) ### 1/5 — Terrible *2024-12-18* This is a prime example of the inefficient and outdated mindset prevalent in state-owned corporations. Despite it being 2025, this app feels like it’s stuck in the 1990s. I can’t even get it to function properly on my iPhone, which raises serious concerns about its security. As the largest state-owned bank, everyone responsible—including the chairman of BOC—should be embarrassed by such a poorly executed product. ### 1/5 — Very poor experience *2024-12-09, version 1.3.12* Otp is only sent to mobile phone. Not to email. If we lost the sim by migrating there’s no way to access it. Poor design and development. ### 1/5 — Even I don’t like comments *2024-11-15, version 1.3.12* I hate this app. Horrible and disgusting service, no urgency replying, always requesting to changing the password in every 3 months. Also we can’t use past passwords. How is this possible. 🤢🤢🤢🤢🤢 ### 1/5 — The worst app i hostory *2024-08-28, version 1.3.12* This can get the credit for the most useless and immature app ever. The developers don’t have any idea of how an app should behave and users have to call hotline for everything even though the app is there. ### 1/5 — The most unreliable app I have ever used *2024-08-05, version 1.3.12* If you find yourself in an emergency and need to transfer money, you'd be better off praying for a miracle to make this app work properly for your transaction. ### 1/5 — Boc smart online banking app *2024-06-07, version 1.3.12* This app is very poor. Please upgrade clearly. Unfortunately,Online banking users are discouraged and not allowed this slowly process. ### 1/5 — Very poor service, it’s a shame BOC *2023-12-28* App is frequently getting crashed. Even for a minor issue cannot fix through online and have to contact customer service over the phone. They never respond for emails. It’s a shame BOC IT service ### 1/5 — 1/5 *2023-12-17* It seems like BOC, being one of the largest banks in Sri Lanka, could enhance its services by developing a more user-friendly app. Features like Face ID login, ATM card management, and statement generation are common in leading banks' mobile apps and could contribute to a better user experience. Exploring functionalities from world-leading banks' apps might be a valuable consideration for improvement. ### 1/5 — Slow *2023-11-25* Supper slow… melo rahak nathi wadakma nathi higana app ekk… payak thisae loading appiriyai ### 1/5 — The worst app ever *2023-11-01* I don’t know why BOC can not upgrade/update the app. Living abroad and facing difficulties when logging to my own bank accounts. Next time, I will close down all the accounts at BOC which ran over 18+ years ### 1/5 — Remove this app from the app store *2023-10-25* This is THE worst app I have seen in my life. When someone criticizes an app, I immediately show them the BOC app, and it makes them feel much better about the other app. In a nutshell, there are no apps worse than this one. There is no doubt that the product owners and managers of this product are a bunch of useless, narrow-minded individuals. If someone from the BOC director board reads this, please ask around from other IT firms in the country how much it would cost to develop this app. I bet you must’ve allocated millions to this. But it shouldn’t take that much. The bank should know that mobile banking has grown much larger than you think. If you don’t have a huge number of users, that is not because people still prefer traditional walk-in banking; it is because people cannot rely on the app. Problems: 1. The app doesn’t evolve with the world, so there are no new features. Last release was 2 years ago. 2. The key board doesn’t go down in iOS 17, and the user cannot click buttons behind the keyboard. 3. Most of the time, the app is stuck on the startup screen and fails to login. 4. The app is excruciatingly slow. ### 1/5 — The most unreliable banking app in SL *2023-10-24* I find this online banking app to be highly unreliable. Making daily online transactions with my current account has become a constant struggle. I strongly advise against using it. ### 1/5 — Worst app *2023-10-16, version 1.3.12* No maintenance. Loadddddddddddfffffing ### 1/5 — Useless app ever *2023-10-16* Even kids made perfect apps these days. When we ask them they always say ‘our system is down,. What kind of system is that? ### 1/5 — Poor app *2023-10-03* Poorly constructed app with many malfunctions. ### 1/5 — Useless crap *2023-08-30, version 1.3.12* Crashes every time ### 1/5 — Boc online banking *2023-07-08* මේක හිරවෙනවනේ ## Most critical reviews (10 lowest-rated) ### 1/5 — This app doesn’t work. Even I can’t log in on it…. Shame on BOC *2026-02-12* This app doesn’t work. Even I can’t log in on it…. Shame on BOC ### 1/5 — “Terrible App and Poor Service from BOC” *2025-09-09* ⭐ 1/5 The BOC app is extremely disappointing. It looks and feels like it was designed by school children, with poor features and a very outdated design. The service is really unsatisfactory, just like the overall experience with this government bank. I would never recommend this app or the services of this bank. ### 1/5 — Service Upgrade *2025-08-30, version 1.3.12* The app struggles with reliability, frequent sign-in failures, and offers only minimal dashboard functionality. It requires consistent maintenance to meet basic user expectations. ### 1/5 — Slow an outdated app *2025-07-19, version 1.3.12* This is very slow and outdated app. As a government bank they should consider updating it. ### 1/5 — Poor App👎👎👎👎👎 *2025-06-30* Very Poor App. ### 1/5 — Customer support *2025-06-01* I think hotline is just a number to annoy their customer. No one answer it ### 1/5 — Crashes every time when paying bills *2025-03-12* No face recognition, need an update seriously. BOC attention! ### 1/5 — When are you guys going to updating this??? *2025-02-10* This app looks terrible in newer phones. When are you guys planning to update this. If not tell us we will be happy to help you with the design. ### 1/5 — Worst App 👎 *2025-01-21* This is the worst app I ever use. ✖️✖️✖️✖️👎👎👎🗑️🗑️🗑️ ### 1/5 — Poor service *2025-01-03* Kindly update this app ## Most praised reviews (10 highest-rated) ### 5/5 — Version of application *2024-10-01, version 1.3.12* Most of the bank in srilanka application develop already only BOC still old version and slow kindly develop ### 5/5 — Kisima kamakata nathi app ekak *2023-08-14* Awashaya welawata open wenneth naha e nisa harima apahasuthawayata path wenawa.nitharama stuck wenawa. Ithin api kohomada meken welawata wada karaganne ### 5/5 — Great service *2022-08-08, version 1.3.12* We can feel we are in the bank ### 5/5 — Very good app.. *2020-04-09* Very useful app. Thank you BOC... ### 5/5 — Legendary *2018-03-28, version 1.3.0* The app makes you feel like a banker👍🏼 vibu shan ### 3/5 — good *2023-08-11, version 1.3.12* app is ok but need more options pls update the app ### 3/5 — Issues paying bills. *2023-04-21, version 1.3.12* I have used quite few years this app to pay bills. Most of time when I try to pay bills, app suddenly crashing. Then I have to login again. Please fix this issue. ### 3/5 — Poorly designed app for a state bank *2021-07-17* Should take some inspiration from banking apps like HSBC, Commonwealth Bank or ANZ. Poorly constructed. No finger print, short cord or facial recognition. ### 3/5 — Carthii *2021-02-26, version 1.3.9* This app didn’t allow to create new beneficiary third party bank account. That buttton is missing many times. Randomly it is coming sometimes ### 3/5 — Good and bad *2020-04-09* App Should be more user-friendly and more develop. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-17.*