# Bank of Colorado — user reviews > 76 indexed App Store user reviews of Bank of Colorado by Pinnacle Data Services, LLC, rated 4.78/5 from 5,428 ratings. - Source: https://appshunter.io/ios/app/bank-of-colorado/id514412364/reviews - App overview in markdown: https://appshunter.io/ios/app/bank-of-colorado/id514412364.md - Rating breakdown: 5★ 4,666 · 4★ 410 · 3★ 104 · 2★ 38 · 1★ 105 ## What do users think of Bank of Colorado? Overall sentiment: negative **Pros** - 👍 Hometown feel - 👍 Helpful customer service - 🚀 Convenient mobile banking - 🚀 Ability to deposit checks via app **Cons** - 🐛 Frequent app crashes and login issues - 🐛 Inconsistent app functionality - 🐛 Compatibility problems with newer iOS versions - 🔒 Security concerns with password reset process - 👎 Poor user experience and outdated design **Commonly reported bugs** - App won't open or get past splash screen - Biometrics login not working - Repeated password reset required - Deposit and balance information not updating properly **Most requested features** - Implement Touch ID/Face ID login - Add bill pay functionality - Improve account aggregation and sync - Provide more detailed transaction history ## Newest reviews (11 of 76) ### 2/5 — No longer able to sign in *2026-05-14, version 26.1.10* I have no issues on the web, but I’m getting an error every time in the app saying my information can’t be verified. Web prompts for an emailed code but app doesn’t. ### 2/5 — Outdated *2026-04-16, version 25.2.100* Most features work very slowly or not at all. Frustrating to use the app. Can’t transfer $ easily and can’t sign in half the time. Lots of error codes ### 2/5 — Have to reload all the time *2026-04-08, version 25.2.100* I don’t know if it the app or my iPhone but I am constantly reloading the app after two to three uses. I am so tired of it please fix. ### 3/5 — App is fine bank is horrible *2025-09-04, version 25.1.32* I have used this bank for over 25 years. The last two year, the bank has become the worst I have ever dealt with. They will send payment payment requests even though there is way more money in the account than needed to cover the charge. They will lie to you over and over. They just do not care about their customers. ### 2/5 — Bad app *2025-05-02, version 24.2.60* Had this app for a few years and have problems with it at least once a week. Today it would not let me get into it all. Had to delete it and reinstall it This happens At least once a month. Doesn’t like my photo either. The app is pretty bad ### 2/5 — Bill Pay *2024-12-18, version 24.1.70* The bill pay option on the IPad is inoperable. When bill pay is opened, it continues to spin indicating it is processing and you cannot exit to any other option. ### 3/5 — A Hit or A Miss *2024-04-24, version 23.2.30* This app frequently malfunctions. As of recently, it won't allow me to use biometrics to log in, even though it was working before. It almost consistently has log in issues, not allowing me to log in the first time, even when the biometrics are working. Upon merely opening the app, an error code would pop up. When I reopened the app, it would then let me use biometrics to open it. However, it now won't open with biometrics whatsoever, so I can only log in using my password. I like our bank, but am frustrated with the inconsistent functionality of the app. *** Biometrics began working again once I deleted and redownloaded the app. I am leaving a "3-star" rating until the app functions well more often. If that happens, I will gladly change it to a 4 or 5. *** ### 4/5 — Very helpful *2023-12-06, version 23.1.72* You can do mostly anything that you do at the bank but on your phone. ### 3/5 — Works ok most of the time *2023-04-06, version 22.2.200* Won’t let me log in occasionally due to technical issues ### 3/5 — Broken *2023-03-08, version 22.1.100* App wont open on newest version of iOS for me. ### 2/5 — This app takes me back to 2010! *2022-12-20, version 22.1.100* If you miss online the way online banking felt on your iPhone 4, this app is for you! In fact, Pinnacle Bank carries that retro experience throughout all of it services. If you miss having to reset your password every second or third time you login, look no further than this app! If you miss vague errors and support numbers that only work during business hours, you'll be in heaven using Pinnacle bank/Bank of Colorado's online services! If you use services like Xero.com or Yodlee for aggregating and synchronizing your accounts for your business, but you feel that the information is too current, Pinnacle Bank/Bank of Colorado have the solution. Virtually every time you login to reconcile your books, you will discover that you need to reset the security token which will involve resetting your password at least once. The best part is the process of resetting your password off and triggers the banks top-notch cyber security protocols and it will lock you out of the account until it decides to start working again. When you call Tech support, you will either get an answering machine or get a human who will act like they are doing you a great service I politely helping you get back into the that the machine locked you out of for no reason at all. The most accurate review I can get for this app is that it works as well as the bank itself. In 2023, I look forward to moving my business banking to a smaller that offers a better app, a smooth online experience, and allows me the insurance that my money in the account are safe 24 hours a day. Any business that wants to compete with online-only competitors needs to wake up and realize that individualized service is the only commodity that online businesses can't compete with. ## Most critical reviews (10 lowest-rated) ### 1/5 — The app NEVER WORKS *2026-06-08, version 26.1.10* The app is useless. And only one 24/7 atm in Durango. AND they charge you $10 to replace your card, $30 overdraft fees…. I’m over it. ### 1/5 — Never Opens the First Time *2026-04-22, version 26.1.10* The app consistently fails to log in on the first attempt, so it's been a hassle since using it to begin with, even after each update. However, after today's update, I can't log in at all. In response to other users who wondered if the issue is with their device–no, it's indeed the app. ### 1/5 — The app is horrendous *2026-04-22, version 26.1.10* The app is down more often than it’s working correctly. Constantly down at night, and frequently during the day, which is not convenient if you keep your card locked for security. I mean, I guess it’s good if you never want to unlock it again. Sorry to say that it kinda reflects the service you get at some of the branches too. ### 1/5 — This app does not work *2026-02-13, version 25.2.50* The app is terrible, constantly not allowing me to log into my bank due to “unable to verify” error. I’ve been patient as I have been a customer for 10 years but I cannot do it anymore unfortunately. I am leaving the bank because the app is so terrible. The people at my local bank are amazing, it is so sad that I have to leave because the crucial issues of the app just seem to get worse. ### 1/5 — App is trash *2025-12-12, version 25.1.70* I’ve had this app for years now and it’s always been awful. Crashes/kicks you off constantly, says error majority of the time when you try logging in, and doesn’t load often. ### 1/5 — Stay away from this bank *2025-11-10, version 25.1.32* This bank continues to make me hate any experience I have with it. I do not know how many time the app does not work properly. As of today we are switching banks and moving to another. ### 1/5 — Password problems *2024-07-01, version 24.1.70* Unfortunately, this application requires you to re-enter your password (and username) with great frequency, even when biometrics are allowed. ### 1/5 — Probably the worst banking app I’ve ever used. *2024-06-06, version 23.2.30* Turns off Face ID verification for no reason. Not a terrible user-friendly experience. I wouldn’t call this app helpful. I wouldn’t call the staff helpful either. All of my issues with this app started about 6 months ago; I’m not sure what happened, but I have become so fed up work this app that I’ve cancelled the account that I’ve had for nearly a decade. ### 1/5 — Awful *2023-10-12, version 23.1.70* App is stating I have a rooted or jailbroken phone when I do not. My carrier has investigated the issue, reset my phone, and my iOS system is in tact. Nothing has been changed or altered on my phone. I have had constant issues with the app since the last update. The app is frustrating and I’m about to give up banking with BOC because of it. ### 1/5 — Terrible & difficult app *2022-05-05, version 21.3.40* The app is always down and won’t ever work when I need it. I have been with bank of Colorado for over five years and will be closing my account soon. Maybe invest in a bank that actually wants to help their customer. ## Most praised reviews (10 highest-rated) ### 5/5 — Best Bank *2026-07-09, version 26.1.10* Thank you for your service! ### 5/5 — Hometown Feel *2025-06-20, version 24.2.60* They have always worked with me and do all that they can to keep my hard earned money safe. Won’t bank with anyone else. ### 5/5 — Customer service *2024-08-27, version 24.1.70* Best customer service experience ever ### 5/5 — Very Helpful *2023-07-01, version 22.2.200* Makes going to the bank almost completely unnecessary. Can do everything I need from the device, love that I can deposit checks directly into accounts. Any issues I have had over the years have always been fixed quickly ### 5/5 — The best *2023-05-28, version 22.2.200* I love this bank of colorado I’m so happy with them ### 5/5 — Wonderful Bank *2022-09-17, version 22.1.100* They are always professional and kind. I love this bank ### 5/5 — Dan Wirth *2022-08-18, version 21.3.40* I do my personal and business banking with Bank of Colorado here in Pagosa Springs. Every single person there is great to work with. Friendly, helpful, and professional. ### 5/5 — Banker client *2022-05-09, version 21.3.40* B of C is the best bank I have ever used…friendly and very people oriented! The best!!! ### 5/5 — New website *2021-12-15, version 21.2.70* This is without a doubt the most f——d up “improvement “ I have ever seen. Considering changing all of my accounts to another bank. Rod Tomson Soundings ### 5/5 — Good *2021-11-03, version 21.2.70* This app is good it is good because it has money and it’s good --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*