# Bank of Guam® Mobile Banking — user reviews > 343 indexed App Store user reviews of Bank of Guam® Mobile Banking by Bank of Guam, rated 4.60/5 from 3,333 ratings. - Source: https://appshunter.io/ios/app/bank-of-guam-mobile-banking/id542737508/reviews - App overview in markdown: https://appshunter.io/ios/app/bank-of-guam-mobile-banking/id542737508.md - Rating breakdown: 5★ 2,608 · 4★ 397 · 3★ 127 · 2★ 63 · 1★ 138 ## What do users think of Bank of Guam® Mobile Banking? Overall sentiment: positive **Pros** - 👍 User-friendly - 🚀 Convenient - 🔒 Secure - 💡 Great features - 🔥 Excellent service **Cons** - 🐛 Slow to load - 🐛 Crashes - 🐛 Inaccurate/outdated information - 🐛 Confusing navigation **Commonly reported bugs** - Login issues - Linking accounts problems - Mobile deposit not working properly **Most requested features** - Add more transaction options - Improve mobile check deposit process - Integrate with popular payment services (e.g., Zelle) - Provide more detailed transaction history and reporting ## Newest reviews (18 of 343) ### 4/5 — Savings true *2026-08-14, version 11.0.260200* Fast connection ### 4/5 — Administrative Officer *2026-07-15, version 11.0.260200* The only minor issue is that the Loan Department does not communicate with Payment Transactions in which almost caused a domestic dispute between spouses ### 3/5 — Good *2026-07-02, version 11.0.260200* Could be better. ### 2/5 — Deposit *2026-06-08, version 11.0.260200* Checking ### 5/5 — Simple setup easy to operate *2026-06-04, version 11.0.260200* Could use a tutorial mode with navigation information like “how to find my account number”. ### 5/5 — Great service *2026-06-01, version 11.0.260200* Keep it up ### 5/5 — Greatest App *2026-05-18, version 11.0.260200* It's easy to use, reliable for transferring income and very useful! Instead of going to an ATM you could just go thru your Bank account using this App. ### 5/5 — Online Banking Superp *2026-05-18, version 11.0.260200* Thank you BOG for your great Online banking services through your app. I make most of my bankings online through the app. Great job on the functionality of the app, services provided in the app, and I will give 5 Stars and a Superp App ever. Hafa Adai! ### 5/5 — Super *2026-05-05, version 11.0.260200* Super ### 5/5 — bank of Guam *2026-05-04, version 11.0.260200* i love my apps and my name Esperanza ,, i love all the staffs they help me when there’s a problem the elderly thank you and happy holiday,,,, I have 2 cell phone I’m trying to put my email and password ,, please help ### 5/5 — Account Holder *2026-04-30, version 11.0.260200* Awesome App :-) ### 5/5 — BOG app *2026-04-29, version 11.0.260200* The very best Excellent ### 5/5 — Good *2026-04-25, version 11.0.260200* It’s easy to use, thanks ### 5/5 — BOG app review *2026-04-24, version 11.0.260200* Very easy to navigate app and easy to understand ### 5/5 — Islands mobile bank *2026-04-24, version 11.0.260200* B of G apps connection making it easy and simple. Sulang ### 5/5 — Awesome *2026-04-23, version 11.0.260200* Awesome ### 5/5 — Rating *2026-04-23, version 11.0.260200* Good ### 5/5 — LXG *2026-04-21, version 11.0.260200* Amazing app ## Most critical reviews (10 lowest-rated) ### 1/5 — Too slow *2026-07-18, version 11.0.260200* Too slow ### 1/5 — The only bank I use on Guam! *2026-05-18, version 11.0.260200* I am very NOT happy with their app services. I ended up going to the branch. ### 1/5 — Limited Options *2026-04-19, version 11.0.260200* Bank of Guam will remove simple online capabilities without notice or heads up such as simple transfers between your accounts as well had conveniently removes or disables you for statement enrollment. It’s happened more than I can count and I’ll be eventually moving my accounts. How deceptive! ### 1/5 — Slow, confusing, always hanging *2025-10-16, version 10.0.250800* Always hanging. Very slow. Inaccurate. ### 1/5 — Transactions *2025-07-18, version 10.0.250400* It takes so long for my purchases to load on my transactions. Pls fix this issue ### 1/5 — Issues *2025-03-17* The $3.00 monthly deduction doesn't make sense. Doesn't matter if there's $2.00 in the account, the bank would still take and make the account go negative. Ridiculous. Countless times I've updated my number and email, but when i log in, it always shows my old number from 5 years ago, which I no longer use but the app never updated my new number and email. Especially for the secure log in options, you give me options to send the secure access codes to my old number. Which doesn't make sense because I updated it as soon as my number changed. Worst online banking experience. ### 1/5 — Not satisified *2025-03-12* I do not like the fact that we can swipe our card and few days later the transaction records kicks in. Sometimes, result overdraft or charge our accounts. I have issues withe my card. I have money in it. I would go to payless or Ross to buy. after swipping my card, it will ask if Us Debit or US visa. I pick either one, it will pop up again and give me the opposite option. then i have no choice but click on US or Debit. If debit, it will tell me to input pin. If US Credit, both will show "transaction not approve". I reported to the bank but they would tell me no issues showing on their end. ### 1/5 — Not showing all transactions *2025-03-04, version 10.0.51000* I have to buy a paper statement and request for certain transactions. If we call customer service they’re able to give us the information but the transaction still wont be able to show on the app ### 1/5 — BANK OF GUAM *2024-10-07, version 9.0.5906* The worst! ### 1/5 — Terrible *2024-09-23, version 9.0.5906* Worst banking app out there. Worst service. They don’t answer your questions with straight answers. Leads to issues and they just put the blame on the customer. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent ! *2026-08-28, version 11.0.260701* You should pay us for rating ;)) . ### 5/5 — Good service *2026-08-27, version 11.0.260200* Helpful and very kind to customers. ### 5/5 — So convenient *2026-08-13, version 11.0.260200* Thank you so much for all you do for the people of Guam I’ve been with you for 32 years. I have nothing but great things to say about your service keep up the good work ### 5/5 — Easier *2026-07-17, version 11.0.260200* Makes everything easier. ### 5/5 — Awesome *2026-07-16, version 11.0.260200* 👍🏼👍🏼 ### 5/5 — Online banking *2026-07-13, version 11.0.260200* Easy access ### 5/5 — Customer *2026-07-12, version 11.0.260200* Ok ### 5/5 — Bank Of Guam App *2026-06-25, version 11.0.260200* Great App and User Friendly! ### 5/5 — Convenient and Culturally appropriate *2026-06-17, version 11.0.260200* In addition to great service, I appreciate the island-themed visuals. It feels like ‘home’! ### 5/5 — Happy Customer *2026-06-12, version 11.0.260200* Excellent App. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*