# Bank of Hope — user reviews

> 78 indexed App Store user reviews of Bank of Hope by Bank of Hope, rated 4.60/5 from 4,390 ratings.

- Source: https://appshunter.io/ios/app/bank-of-hope/id583465511/reviews
- App overview in markdown: https://appshunter.io/ios/app/bank-of-hope/id583465511.md
- Rating breakdown: 5★ 3,566 · 4★ 400 · 3★ 174 · 2★ 60 · 1★ 190

## What do users think of Bank of Hope?

Overall sentiment: negative

**Pros**

- 👍 Easy to use
- 🚀 Convenient banking
- 💡 Useful features
- 🙌 Great service

**Cons**

- 🐛 Frequent crashes
- ⚠️ Unreliable performance
- 🕰️ Slow app
- 🔒 Security issues
- 🤯 Frustrating user experience

**Commonly reported bugs**

- Login issues
- Compatibility problems
- Glitches with core banking functions

**Most requested features**

- Face ID support
- Real-time balance updates
- Credit card management
- Improved mobile deposit process

## Newest reviews (10 of 78)

### 2/5 — App does not work during night time

*2026-03-15, version 25.0.260200*

App does not work during night time

### 3/5 — Face recognition & Password

*2024-03-29, version 23.1.5*

App face recognition function disappear very often, very inconcinient.
And ask me new password and security question set up very often, too much hassle.  
Please improve log in process to more convinient way.   :(

### 3/5 — Account transactions

*2023-03-17, version 20.2.1*

전에는 어제 오늘 빠져나간 current transaction 을
바로 볼수 있었는데 이젠 한달전 statements 만 볼 수 
있으니 어제 오늘 혹은 며칠전에는 어떤 transaction 이
있었는지 알수 없어 불편합니다

### 3/5 — 모바일 다파짓

*2022-05-22, version 20.2.0*

어느때는 디파짓이 안돼서 20번도 더 시도하다가 뱅크로 갑니다

### 2/5 — Need to link their credit card to the app

*2022-01-16, version 20.2.0*

It is frustrating to not have your credit card management in the same app. In these era of one stop banking it is sad that Bank of Hope has not included in the app the feature where the customer’s accounts are neatly organized for a one stop management.

### 1/5 — Online banking

*2021-11-22, version 20.2.0*

It’s the worst online banking between all my banks

### 5/5 — Ely

*2021-11-09, version 20.2.0*

Very convenient

### 1/5 — Why is this so difficult

*2021-11-07, version 20.2.0*

Really laggy.  Crashes often.

### 5/5 — So hard to take a picture of the check..:(

*2021-09-27, version 20.2.0*

I tried the app for the first time and had a hard time taking a picture of the check I was depositing. Definitely needs improvement!

### 1/5 — 시건방져

*2021-09-14, version 20.2.0*

눈에 카리스마가 짠뜩 껴가지고 손님에 위압적이고 시건방져 
종업원교육 똑바로해 
일리노이 알링톤하잉츠

## Most critical reviews (10 lowest-rated)

### 1/5 — Taking forever to open

*2025-11-04, version 24.0.51001*

It’s been over a month since I experienced this issue with opening the app. It takes forever. I gave up trying to use the app after waiting 5 minutes to get it open. Terrible and irresponsible customer service.

### 1/5 — Garbage

*2025-07-19, version 24.0.51001*

쓰래기 뱅크에 쪽가튼앱

### 1/5 — The Most Inconvenient Banking App Ever

*2025-03-22, version 23.1.5*

This bank’s mobile application constantly fails to process transfers smoothly. Transactions frequently get stuck in a pending status for unclear reasons, and the app often flags minor issues unnecessarily. Customer support isn’t very helpful in resolving these problems either. If you want hassle-free banking, I strongly recommend switching to a different bank.

### 1/5 — Unreliable

*2025-02-28, version 23.1.5*

Gives me a hiccup more than a few occasions.

### 1/5 — Always have glitches and slow

*2024-06-25, version 23.1.5*

App always have small glitches

### 1/5 — 말을 해야하나?!

*2023-10-21, version 20.2.2*

시건방진 종업원들

### 1/5 — Can never log in

*2023-05-03, version 20.2.2*

I can never log in using the app and always says my account is restricted and that I need to call customer service. Super inconvenient. Please fix this, BoH!

### 1/5 — Bank is No good

*2023-02-08, version 20.2.1*

Bank is No good.

### 1/5 — Horrible uncommon made up rules

*2022-11-30, version 20.2.0*

This bank makes off the wall rules uncommon to any other bank.

### 1/5 — Bank of hope

*2022-01-20, version 20.2.0*

There are too many inconveniences.

## Most praised reviews (10 highest-rated)

### 5/5 — A great bank

*2024-05-30, version 23.1.5*

Great service , thanks bank
Of hope.

### 5/5 — recommend

*2024-02-23, version 23.1.5*

awesome

### 5/5 — Love the new card controls!!!

*2024-02-20, version 23.1.5*

Love the new card controls!

### 5/5 — External transfers on mobile!

*2023-11-25*

Awesome that external transfers is now on mobile!

### 5/5 — Good Bank for me

*2023-07-17, version 20.2.2*

I've been using Bank of Hope for 21 years, and the service is good, and I think it's a much better bank than other banks in every way.

### 5/5 — 굳

*2023-05-02, version 20.2.2*

참 좋은 하루 되세요

### 5/5 — awesome

*2023-03-18, version 20.2.1*

good always

### 5/5 — Deposite

*2022-08-06, version 20.2.0*

Easy tools

### 5/5 — AWESOME

*2022-06-17, version 20.2.0*

Making customer experience so satisfying… 🙏🙏🙏.👊👊👊.

### 5/5 — Useful app with features that support banking

*2022-01-11, version 20.2.0*

The app has features that will support banking needs.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*