# Bank of Kigali Mobile Banking — user reviews > 24 indexed App Store user reviews of Bank of Kigali Mobile Banking by BK Group Plc, rated 3.70/5 from 89 ratings. - Source: https://appshunter.io/ios/app/bank-of-kigali-mobile-banking/id1567010529/reviews - App overview in markdown: https://appshunter.io/ios/app/bank-of-kigali-mobile-banking/id1567010529.md - Rating breakdown: 5★ 50 · 4★ 7 · 3★ 5 · 2★ 5 · 1★ 22 ## Newest reviews (4 of 24) ### 3/5 — App is freezing on iPhone *2025-08-12, version 1.44.1* On my iphone running ios 18.6 the app is freezing and delaying to open whenever I tap on "BK to momo" or "BK to BK" and it takes longer than usual to bring the next step making it be so slow and inconvenient ### 2/5 — Unreliable *2025-03-29* The app works 1 day out of two Transactions fail for no reason, it’s hard to rely on it as a day to day eWallet, not satisfied ### 3/5 — Momo pay *2024-05-28, version 1.40.0* They should add an option to pay on codes using momo not just using numbers ### 3/5 — No term deposit option *2022-10-20, version 1.9.1* This App is good but it is missing one cool option, the term deposit ## Most critical reviews (10 lowest-rated) ### 1/5 — MHA *2026-05-12* It would be better if someone got to change his/her own username. Thank you. ### 1/5 — Locked account *2025-08-20, version 1.44.1* Everytime i try to access my account they tell me it's locked and i can't come to one of your branches because i am not in the country at the moment and I am not planning to come back anytime soon ! Please i need to access my money and i will be waiting for a positive reply ### 1/5 — Can’t create a account *2025-03-27, version 1.43.7* It says on the website that diasporas can self open up a account online but it doesn’t allow to select a different option besides the one listed so you can’t move forward with the application process ### 1/5 — Negative score *2024-05-17, version 1.39.1* This BK app deserves a negative rating. Each new release logs users out completely, requiring them to delete the old version and reinstall the new one. It's a frustrating and poorly managed process. Numerous feedbacks have been given to BK, but as usual, they seem indifferent. Such incompetence at BK. ### 1/5 — Latest update killed a perfectly fine application made it unusable. *2023-12-20, version 1.33.0* For banking app, if one can’t transfer money or access funds it’s useless. Endless requests to set up security questions which have already been set up. ### 1/5 — Worse *2023-10-26* Every time a new version comes, they wipe out login credentials. Is there anyone doing Q&A prior to releasing the updates. What a worse user experience with BK online banking! ### 1/5 — Latest update is buggy *2023-05-01* For banking app, if one can’t transfer money well it’s then useless. Sending funds to momo doesn’t work ### 1/5 — Not working *2023-04-18, version 1.19.0* This new update made “Make Transfer” button not responsive ### 1/5 — Not working *2023-04-10, version 1.17.1* Not working ### 2/5 — Unreliable *2025-09-12, version 1.44.1* The app works 1 day out of two Transactions fail for no reason, it’s hard to rely on it as a day to day eWallet, not satisfied (updates) getting even worse, it’s freezing on iOS ## Most praised reviews (10 highest-rated) ### 5/5 — Best mobile *2025-12-16, version 1.44.5* Best mobile in banking sector Easy to use and many features I love it ### 5/5 — Best mobile *2024-12-27* Best mobile in banking sector Easy to use and many features ### 5/5 — UI & Functionality *2024-11-06, version 1.43.2* This app should make Rwandan banking system proud. So clean and responsive 👍🏼 ### 5/5 — Proof of payment *2023-07-05* The app is good and convenient, but it would be better if you added a way to get/Download proof of payment as pdf as it would help a lot. ### 5/5 — Super slick with great new features *2022-12-15, version 1.14.1* 👏👏 ### 5/5 — Wow! *2022-10-09, version 1.8.3* Best banking app in Rwanda so far ### 4/5 — Buying Airtime *2025-01-01, version 1.43.5* Buying airtime from BK to MTN doesn’t work as usual. Overall the app is really great! ### 4/5 — Version updates *2023-07-28, version 1.23.0* Can someone be able to use the app without having to update first to the latest version ? (having option of updating later) because whenever there is new version there is no option of continuing without updating it. I have noticed this on iphone, for other types of fon I don’t know ### 4/5 — Easy to use but can be improved *2023-03-30* Easy to use interface, it can be improved in the terms of features by providing push notifications when transactions have been made. ### 3/5 — Getting slower everyday *2026-04-24, version 1.45.2* Overall, the app is usable with a nice UI and easy navigation. However, it becomes slower over time, which negatively impacts the overall user experience. Sharing this here in the hope that the developer notices and addresses the issue. I’ll be happy to update my rating if there is some improvement. Thanks. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-08.*