# Bank of Melbourne Banking — user reviews > 104 indexed App Store user reviews of Bank of Melbourne Banking by St.George Bank Limited, rated 3.30/5 from 6 ratings. - Source: https://appshunter.io/ios/app/bank-of-melbourne-banking/id449512723/reviews - App overview in markdown: https://appshunter.io/ios/app/bank-of-melbourne-banking/id449512723.md - Rating breakdown: 5★ 3 · 4★ 0 · 3★ 1 · 2★ 0 · 1★ 2 ## Newest reviews (20 of 104) ### 3/5 — Basics work, rest unreliable *2026-07-14, version 9.52* The app is now practically the only way to address any issue with my account, including suspect transfers, but the chat bot functions poorly and usually can’t resolve issues, then there is a long call wait. Also you can’t have the same residential and mailing address? Now that’s a silly bug. ### 2/5 — Paid by name *2026-04-07, version 9.51* Can’t change the paid by name now? ### 1/5 — Worse banking app *2025-11-03, version 9.49* I tried to apply for a credit card but kept getting a “technical error” screen. I tried for a whole week and ended up going into the branch. I then received an email from St George with the BOM reference number asking for copies of my passport or birth certificate. I ignored it thinking it was a scam. When I checked the status of the application, it said I needed to provide verification documents but didn’t state what I needed to provide. Ended up having to call up again. Overall terrible experience. ### 1/5 — Unsatisfactory UI *2025-10-24, version 9.49* Attempting to use the app or the BoM site to review/redeem Amplify rewards more often than not ends in a terminated session. Inexcusable in this day and age. Makes me regret cancelling an Amex card. ### 1/5 — Utter rubbish! *2025-10-08, version 9.49* If I could leave no stars I would. I’ve never had to delete and reinstall an app so much because it just stops allowing sign in. ### 2/5 — New version glitchy to open *2025-09-15, version 9.47* Have to open and close 3 times now to get to log on screen. ### 1/5 — App *2025-09-03, version 9.47* Worst banking app I have ever used. Their contact us, redirects you to request call back or, takes you to the calling option and when you call you get a message “your call cant be connected “. Don’t have transparency over my account, my loan. Can’t see service request details. Just the worst! ### 1/5 — Poor functioning *2025-07-10, version 9.47* Bad interface and not friendly to use ### 1/5 — Outdated app that makes banking a hassle *2025-07-05, version 9.47* This app is clunky, unreliable, and frustrating to use. It constantly times out and locks me out, forcing me to make calls to the bank just to regain access, a huge waste of time. The search function is poor, and the nav makes it hard to find anything useful. If I didn’t have my home loan here, I’d be gone already, and I’m seriously considering refinancing just to escape this app. The bank needs to modernize before they lose more customers. ### 1/5 — User hostile banking app *2025-07-02, version 9.47* App keeps forgetting your login info so instead of being able to use your PIN you have to fill in your access number, security number AND password. Happens every couple of months. This isn’t security this is just downright inconvenient. Irony in this is the app sent an alert saying I should login periodically to check my balance for suspicious transactions. I would if it wasn’t so damn hard. ### 1/5 — Absolute rubbish *2025-06-28, version 9.47* Unable to log on at all so can’t pay bills. This is a regular occurrence with this app and unacceptable given there are very limited branches available. ### 1/5 — App doesn’t open *2025-06-19, version 9.47* It’s been 4 days I am trying , refreshed and updated the app as well , it just doesn’t log on at all ### 1/5 — Worst banking app EVER *2025-06-19, version 9.47* Constantly freezing, so have to delete and reinstall-who tests this app? Is there any testing done at all? If so, what an absolute joke. ### 2/5 — The app is ok… but *2025-06-11, version 9.45* I’m using the Mac app for internet banking. It’s ok, it does what it should. I don’t love the UI, I find searching for transactions clunky and unintuitive. The most annoying thing is logging in to the app every time. There is no ‘remember me’ or ‘trust this device’ option. So you need to enter in your client number every time. I’d expect to only have to enter a pin or at worst a password. ### 2/5 — Not user friendly very poor design *2025-05-28, version 9.45* Look at Commbanks and learn a few things ### 1/5 — Absolutely unacceptable for a banking app in 2025 *2025-05-27, version 9.45* If your IT team can’t deliver basic functionality, outsource it. If your infrastructure can’t handle your user base, upgrade it. You’re dealing with people’s finances not a food delivery service. ### 1/5 — Out of Date *2025-05-08, version 9.45* This app hasn’t changed in its appearance since I last used it in around 2015. The GUI is the mobile banking app equivalent of a 1980’s green CRT monitor running dos. The functionality is terrible and it’s not user friendly nor intuitive. I was thinking of moving all my accounts back from ANZ to BOM but this app has tipped the scale. I’d rather keep my accounts where they are and only have the one account with BOM and use this app as a bare necessity when I really need to. The UBank app is also way more up today with appearance, functionality and intuitiveness. The online web app is also equally as out of date as this app. It’s the biggest let down to an otherwise really good bank to deal with. ### 1/5 — System crash system crash *2025-05-01, version 9.45* Passed around from clown to clown for 20 minutes. Couldn’t lock account to stop withdrawals without travelling 700km. Haha bye bye- app is deleted. ### 1/5 — Terrible app *2025-04-28, version 9.45* Sorry to say, but this is a terrible banking app. The entire user experience is painful. ### 1/5 — Worst app *2025-03-29, version 9.45* This is hands down the worst banking app I’ve ever used. The design is outdated, it’s not user-friendly, and the process of transferring money between accounts is frustratingly painful. It seriously needs a complete overhaul. I suggest taking a look at how other major banks like Bankwest and ANZ have built their apps—they’re miles ahead in both usability and design. ## Most critical reviews (10 lowest-rated) ### 1/5 — Please fix add new payee *2026-08-12, version 9.52* Can not send secure code when u add payee. ### 1/5 — Goddamn *2026-08-09, version 9.52* I’m very concerned about this app, it took me HOURS to set up with one error after another during set up and not clear instructions. It would say “cancelled “ randomly, tell me my codes are not correct then end up accepting them anyway. Not a great amount of confidence for something to help manage my finances. ### 1/5 — Face ID Login problems *2026-07-20, version 9.52* Whenever I try and login with Face ID, it just keeps resetting and it takes me about 30 seconds to login each time I open the app which is VERY inconvenient when I need to transfer money quickly ### 1/5 — Terrible bank *2026-07-04, version 9.51* Worst customer service and app takes you to website which tells you to use the app and just a big loop so they don’t have to pay a human to talk to anyone. ### 1/5 — Old needs updating *2026-06-27, version 9.51* The app is now terribly old it needs a refresh lots of glitches when pop ups happen in the app it doesn’t show you what the buttons say ### 1/5 — Worst banking app *2026-06-07, version 9.51* Very old user interface. Looks like designed in 2010. Very slow app. Doesn’t get updated. ### 1/5 — Why can’t we paste password? *2026-05-03, version 9.51* As many have said for years, the app doesn’t allow pasting passwords. The app also seems to reset login after a few weeks or updates (even if you have set up faceID), forcing you to relive the login nightmare. ### 1/5 — Useless Chat Bot *2026-02-16, version 9.49* Bank of Melbourne closed down their branch near me some time back. Instead, the app seems to be their preferred engagement method, but the virtual assistant, Mel, understands very little, and worst, clears chat history. This means that after I receive a reply from a human, i'm notified, check, and find an empty chat. I'm constantly needing to rewrite my requests and requesting emails and/or phone calls. ### 1/5 — Possibly the worst banking app on the market *2026-01-21, version 9.49* Not user friendly, unable to navigate, constant glitches, interface is ugly. Can’t set up recurring payments without an end date. Notifications consistently don’t display correctly so important information is often omitted. I will leave the bank because the app is such a nightmare. ### 1/5 — Frustrating *2025-12-10, version 9.49* Made a savings account and it takes two whole days to transfer money out. I was okay with that but now its taking two whole days and then bouncing the money back into the same account. If I was in an emergency and needed my money I might be dead. When I get back to australia im dumping this stupid account and moving to another bank. ## Most praised reviews (10 highest-rated) ### 5/5 — Great App *2024-11-15, version 9.43* Extremely happy with this app,quick and safe ,but have one question. With the update i now have to enter my security number, whereas before my face id was accepted. Wondering why? ### 5/5 — Widget? *2024-10-04, version 9.43* When will the widget return? It disappeared after the iOS 18 update ### 5/5 — Easy to Use *2024-04-23* Extremely easy app to navigate. Never had an issue and I’ve been a customer for many many years. What ever I need to do, from transferring funds to scheduled payments, there are no issues. Not sure why others have given bad reviews but this is one of most user friendly apps I’ve ever had, especially for banking. **Developer response:** Hi, thanks for taking the time to let us know about your experience. It’s great to hear you’re happy with the app. Thank you, Steve. ### 5/5 — Good *2023-12-04, version 9.40* Good ### 5/5 — Great Bank. Maybe a redesign of the app. *2019-10-15* Don’t get me wrong, Bank of Melbourne is a great bank to bank with. The mobile app is perfectly adequate for mobile banking purposes. Sometimes a bit confusing to use when updates are pushed out. But I kinda feel that the app interface is outdated in some ways when it’s compared to the other banks (eg. Conmonwealth Bank and ANZ). This is further held back due to the lack of mobile payment systems like Apple Pay. Though these are minor. Overall, great bank, great services and a perfectly adequate mobile banking app. **Developer response:** Hi Max, thanks for your feedback. I’ll pass your comments on to the appropriate team. Thanks, Stephen ### 5/5 — Running balance please *2019-01-13* All my other banking apps show the resultant balance after each individual transaction. Can you please include this in yours? If I want to know what my balance was on this day last month (so I can see how much I have saved) with your app I have to do math. Or wait for a statement. Seems like a no-brainer to include the balance after each transaction. Can you please incorporate this feature for both offset and loan accounts? Your app does this now! While I’d like to think it was because of my review, the quick turnaround time suggests you probably had this in the works prior to my mentioning it. In any case, thanks! ### 5/5 — Ms ... *2018-12-15, version 9.15* Great app - easy to use and navigate!! ### 5/5 — BofM *2015-12-14, version 7.51* Straightforward, accessible. Just what I need. ### 5/5 — Great!!! *2011-11-02, version 4.03* This banking app is extremely fast and user-friendly. Thank you dev team for creating such a wonderful app. ### 4/5 — Great App *2024-12-24, version 9.44* Used to be a great one. However, in the latest updates, they removed the widget which I like the most. Another good part is it able to change the card PIN in the App. If it can activate the Offset to any account chosen by the user will be even better. Updating to respond to developer, I am still using iOS16. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*