# Bank of Oak Ridge Mobile — user reviews > 22 indexed App Store user reviews of Bank of Oak Ridge Mobile by Oak Ridge Financial Services, Inc, rated 4.76/5 from 937 ratings. - Source: https://appshunter.io/ios/app/bank-of-oak-ridge-mobile/id842761882/reviews - App overview in markdown: https://appshunter.io/ios/app/bank-of-oak-ridge-mobile/id842761882.md - Rating breakdown: 5★ 779 · 4★ 48 · 3★ 21 · 2★ 9 · 1★ 25 ## What do users think of Bank of Oak Ridge Mobile? Overall sentiment: negative **Pros** - 👍 User-friendly interface and easy navigation - 💰 Easy account transfers between accounts - 📱 Mobile check deposit capability - 💳 Debit card fraud management features - 🏦 Good personal customer service **Cons** - 🐛 Frequent login failures and credential validation issues - ⏱️ Slow app performance and long load times - 🔐 Face ID functionality unreliable - ⚠️ App frequently unavailable or down - 🖨️ Difficult transaction printing and export - 🔒 Password manager incompatibility - 💻 Bill pay unavailable on desktop for business accounts - 🚫 Bank transfer compatibility issues - 🔄 App requires re-login when switching between apps - 📊 Missing tax forms and financial reports **Commonly reported bugs** - Login credentials not validating despite saved information - Excessive security questions blocking access - Mobile bill pay section unavailable with error messages - App crashes when switching between applications - Face ID fails intermittently - App incompatible with older iOS devices - App down during evening and weekend hours **Most requested features** - Mobile check deposit functionality - Tax forms and interest paid reporting - Improved bill pay across all platforms - Better transaction printing and export options - Visa card integration in online banking - Password manager support ## Newest reviews (2 of 22) ### 2/5 — Booted off each time switch between apps? *2015-05-04, version 4.7.153* After log in I like to hit my home key and bring up the check register app..... But opening or switching between apps causes this app to require logon..... Web is still easier than app. ### 3/5 — Could use update *2014-07-25* It's a good way to stay in touch with your finances. However, it could use a way to deposit checks through the app. A lot of other bank apps have that feature if you could add it that would be great ## Most critical reviews (10 lowest-rated) ### 1/5 — Don’t like new app *2026-03-11, version 25.1.326* Do you have difficult in some areas printing transactions, the same as the old app is next to impossible. Without screenshot Ing the page or printing every transaction on the page . ### 1/5 — Constant issues logging in *2025-12-29, version 25.1.30* It is a constant problem trying to login and constantly changing the password. It is so frustrating I am about to change banks!! Face ID works about half the time. Never have these issues with capital one or SECU. ### 1/5 — Love the bank and service….but *2025-01-09, version 24.2.50* Seems like app is down most of the time ### 1/5 — Poor app performance *2024-05-13, version 23.2.30* Constantly have issues with mobile app login. Week after week after week, the app can’t validate our login credentials and then are locked out of our mobile app. After 5pm there is no support so if anything happens over the weekend, your without options. They’ve stated to delete and redownload the app and that should fix the issue at hand but it doesn’t. Login information is saved and Face ID is operative. Still can’t wrap my head around how there is always failed login in attempts when one day it logs in just fine, and the very next day the first attempt you make it’s locked out. ### 1/5 — Worked Perfectly and Then Mobile Payment Option Not Available *2022-05-12, version 21.3.40* Mobile App on IPhone 13 worked perfectly through May 8th, Sunday. All sections including mobile bill pay. On Monday May 9th, bill pay was not available with a red exclamation and a message saying that payment section was unavailable or that I was not eligible to use. Has to be a problem with an app update, permissions etc. I can go through safari and physically log in and get to the payment section and use. Was functioning perfectly and then not. Not much use in a mobile app than you can’t pay bills with. ### 1/5 — Incompatible with Password Managers *2021-10-31, version 21.2.70* I used to love this app however the last two updates no longer support password managers. This means that you now have to manually enter your password. Given that passwords now require a combination of uppercase, lowercase, numbers, and special characters (none of which you can remember), your choice is to simplify the password, write it down, or stop using their app. ### 1/5 — Horrible *2020-04-15, version 19.3.20* Takes a year to log onto your account they constantly are updating but not fixing actual problems I am a developer and could build a more stable app in 3 days ### 1/5 — Good only if you live locally *2019-10-24, version 19.2.50* Awesome if you live locally because you just drive down the street. If you live far away or like me on deployment, good luck! I got to call them every other month to fix the apps log in problems ### 1/5 — WORTHLESS *2014-11-09, version 4.6.37* This app is broken. I'm using iPhone 6 running 8.1. Installed the app. When I opened it I put in user name then it asked an ID question, then another, and another. After answering 12-15 questions I gave up. Tried again and got the same thing. I can't get past the questions. ### 1/5 — Doesn't work for iPod5 *2014-05-04, version 4.3.230* I would love to have mobile banking, but I do not have an iPhone5. It doesn't even let you download it onto an ipod5. ## Most praised reviews (10 highest-rated) ### 5/5 — Banking here for 8 years *2026-04-08, version 25.2.370* Excellent service and always makes you feel like family walking in the doors ### 5/5 — App works *2026-04-03, version 25.2.370* Everything works except most banks to bank Transfers are incompatible but still a good app ### 5/5 — Lost Quicken Interface *2026-02-18, version 25.1.326* Fix it ### 5/5 — Transfer *2024-01-10, version 23.1.70* Easy to make transfers to accounts ### 5/5 — Midnight madman *2022-05-18, version 21.3.40* Best banking app ever ### 5/5 — Amazing! *2020-10-23, version 20.1.200* Great bank! Great app! Way to go Bank of Oak Ridge! ### 5/5 — Mobile banking is awesome plus great personal service!! *2019-06-07, version 18.4.50* Look at all these five star reviews! This app is awesome! Track all your accounts, make deposits, and manage your debit card to reduce fraud. ### 5/5 — Visa *2019-05-11, version 18.4.50* I can not bring up my Visa card on my online backing.I would love to see the transaction during the month. ### 5/5 — Excellent App *2014-04-03, version 4.3.230* This app is very user friendly and easy to navigate. I have conveniently been able to make transfers, check balances, and deposit checks. ### 3/5 — Bill pay/ tax forms *2026-02-11, version 25.1.326* Why after this update can we only pay bills from tablet but desktop as business accounts. Ridiculous. Passionately tax forms are still not available to print years interest paid. Y’all are still so far behind ! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*