# Bank of Scotland Mobile Bank — user reviews > 684 indexed App Store user reviews of Bank of Scotland Mobile Bank by Lloyds Banking Group, rated 4.90/5 from 2,669 ratings. - Source: https://appshunter.io/ios/app/bank-of-scotland-mobile-bank/id485728109/reviews - App overview in markdown: https://appshunter.io/ios/app/bank-of-scotland-mobile-bank/id485728109.md - Rating breakdown: 5★ 2,419 · 4★ 175 · 3★ 39 · 2★ 8 · 1★ 28 ## What do users think of Bank of Scotland Mobile Bank? Overall sentiment: neutral **Pros** - 👍 Easy to use - 🚀 Convenient banking on the go - 🔒 Secure and reliable - 💡 Useful features like checking balance and making payments **Cons** - 🐛 Frequent crashes and bugs after recent updates - 🤔 Confusing and cluttered UI changes - 🔍 Difficulty accessing certain features like depositing checks - 🕰️ Slow performance and authentication issues **Commonly reported bugs** - App freezing and becoming unresponsive after login - Greyed-out screens preventing any interaction - Inconsistent behavior across iOS versions - Payments not showing up or getting lost **Most requested features** - Dark mode option - Improved check deposit functionality - Ability to manage joint accounts - Better integration with other financial accounts ## Newest reviews (11 of 684) ### 4/5 — Locked out *2026-09-02, version 192.03* Often times when I need to open the app in order to check my balance I just can’t! It says I’m locked out, or that there is a technical error and that u should try again later. Sometimes I don’t even get that far… the app just crashes. Although, when I do get into the app I have no issues. It is clear and simple from then on. ### 2/5 — Stop changing the app *2026-08-31, version 192.03* We now have pending payments at the top of the screen - who asked for that! - it’s confusing and pending payments were absolutely fine where they were - stop changing the app when it is fine as it is 😠 ### 2/5 — Too slow *2026-08-28, version 192.03* The slowest app there is. Takes forever to login ### 3/5 — Please put back the months submenu *2026-08-26, version 192.03* At the top of the Account view in previous versions there was a menu which had the names of months listed and you used to be able to quickly select one to get that transaction detail. That’s gone and now you’ve to faff about scrolling down transactions for ages, waste time on filters in search, or browse about in statements. Please put the months name submenu back in. You can take out the useless “upcoming payments” display you’ve put in to make room. Cheers. ### 5/5 — Flexibility and Reliability *2026-08-20, version 190.11* Easy to operate and manage your little funds. I can as well add other bank accounts to the app, view and manage them from the bank of Scotland banking app. ### 5/5 — Online *2026-08-20, version 190.11* Second to none ### 5/5 — Good review about Bank of Scotland app. *2026-08-19, version 190.11* This is the best bank I have used. ### 3/5 — Log in *2026-08-18, version 190.11* Getting fed up by not being able to sign into my accounts ### 5/5 — Mobile app *2026-08-18, version 190.11* Very good. Easy to use. Excellent . The site is being constantly improved. Keep up the good work. Very happy with this internet banking Not so delighted with the share dealing account! Tried to open an ISA a few times- software glitches. Klunky! Tried to shut down share-dealing. No info on how to! Regular internet banking is top notch ### 5/5 — Easy to use *2026-08-18, version 190.11* The app is easy to use and it’s really a self serve app ### 5/5 — My best bank *2026-08-17, version 190.11* The bank that I’m dealing with more than 20 years , it’s my favourite one because easy to use & very helpful app or even the staff . Thank you .. ## Most critical reviews (10 lowest-rated) ### 1/5 — Inconsistent *2026-09-01, version 192.03* Activity on app keeps changing Eg I go into one account and it automatically reverts to another ### 1/5 — Limited options *2026-09-01, version 192.03* I encountered a problem with the Uber payment, and the available options to address the issue are quite limited. Consequently, I am unable to proceed to the next step. There should always be an option stating, "my issue is not listed above" or "I have another issue." In this advanced AI system, and even after involves collaboration among three companies, your banking system still lags significantly behind current technology. ### 1/5 — Rewind the clock *2026-08-29, version 192.03* This latest update is not nearly as intuitive as it was and there are a number of flaws in it. More key strokes required than before update to do the same thing. For example when transferring money from one account to another. Now have to select both account from and then to where before you only had to select account money was going to. Often think these changes are just to keep someone in a job. ### 1/5 — Upcoming payments. *2026-08-25, version 190.11* Please get rid of this new feature or atleast make it so you can close it or open it. Terrible ### 1/5 — Mobile banking *2026-08-21, version 190.11* Utterly useless. 66% of the time I can access my account and conduct transactions. The remainder of the time? Hopeless. And complaints disappear as if never raised. ### 1/5 — Poor app *2026-08-21, version 190.11* I have installed this spp as Halifax brand has been retired. This app is not as good. It cannot deposit cheques. Very frustrating ### 1/5 — App crashes all the time *2026-08-19, version 190.11* App crashes, trying to take a face picture to change my name. Btw,you see outputting enums instead of text, very sloppy coding. ### 1/5 — Slow *2026-08-19, version 190.11* Slow to respond to mistakes ### 1/5 — Slow *2026-08-18, version 190.11* This app is incredibly slow to open! I have a couple of other online bank accounts which take no time at all to open…it’s really frustrating when you have to wait for the app to open ### 1/5 — Slowest yet *2026-08-10, version 190.07* This app used to be fluid, now it takes hangs on every menu change. ## Most praised reviews (10 highest-rated) ### 5/5 — Good service *2026-08-31, version 192.03* The bank is gives good service ### 5/5 — Easy *2026-08-31, version 192.03* So easy and fast to use next to other banking app BOS is by far my favourite to use ### 5/5 — John B *2026-08-31, version 192.03* Banked with BOS over 30 years and wouldn’t have it any other way, first class bank if you need to pop in to branch and online banking is so simple to navigate ### 5/5 — 5* BANK & SERVICE *2026-08-30, version 192.03* I moved back to BOS not long ago, they were my childhood/early adulthood bank. I have been pleased with their overall service since returning to them. The app is clear & easy to use with plenty of features to help you manage your money efficiently. I would recommend the bank for any of your banking needs. Thanks BOS, keep up the good work. :) ### 5/5 — 🙏 *2026-08-30, version 192.03* Shon help me a lot 🙏customer service excellent ### 5/5 — Credit card *2026-08-29, version 192.03* Love my credit card should have done this years ago thank you bank of Scotland . ### 5/5 — Great system *2026-08-28, version 192.03* Easy and available 24/7 x ### 5/5 — Uhh idk *2026-08-25, version 192.03* It’s easy to make transactions ### 5/5 — Banging *2026-08-20, version 190.11* It’s a belter ### 5/5 — BoS App *2026-08-20, version 190.11* The recent improvements to Bank of Scotland’s online banking app make it easier than ever to transfer money, check accounts, etc. good job, BoS! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*