# Bank of Sydney Mobile Banking — user reviews > 22 indexed App Store user reviews of Bank of Sydney Mobile Banking by Bank of Sydney Ltd. - Source: https://appshunter.io/ios/app/bank-of-sydney-mobile-banking/id1321484237/reviews - App overview in markdown: https://appshunter.io/ios/app/bank-of-sydney-mobile-banking/id1321484237.md ## Newest reviews (2 of 22) ### 1/5 — Worst banking app *2018-07-23, version 1.3* By far the worst banking app I’ve used. Clunky and full of bugs. ### 1/5 — iPhone X usage *2018-05-26, version 1.2* Poor rating for this App because it constantly crashes and refuses to allow login with Touching Photo mode. Needs some serious work PLEASE!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst bank app in Australia *2025-11-24, version 1.25.0* This is literally the worst app I have ever used. Such a poor experience, it is basically just a very poor and old mobile website wrapped into a mobile application. I have considered multiple times moving to a different bank and paying more for my home loan just because of how terrible this app is. There is also no instant payments, which has been a normal thing to expect from EVERY bank for years now. Lift your game Bank Of Sydney. ### 1/5 — Worse after upgrade *2024-07-28, version 1.24.0* If you upgraded and face recognition isn’t working; you need to go to settings and re-register your device. If they told me I was meant to do that, it wasn’t a very clear communication. The was always an awful app to use. There been an upgrade but somehow has exactly the same unintuitive interface. Cancelling a recurring direct debit shows you all the regular direct debit info (including the amount) and you’re supposed to press Confirm to cancel. But for all intents and purposes it looks like you’re confirming to transfer. Every time I login, without fail, it will briefly show me an error message, long enough for me to panic, before logging in s normal ### 1/5 — No more Face Recognition *2024-07-17, version 1.24.0* Face Recognition doesn’t work in the latest version:( ### 1/5 — Very basic *2024-07-16, version 1.24.0* I’m perplexed how basic the app is. This includes limited functionality such as downloading statements ### 1/5 — The Worst Update in History *2024-07-13, version 1.24.0* Forced to upgrade to latest version, then couldn’t login. The app now doesn’t enable face recognition to access it. Possibly the worst roll out of an ‘update’ that I’ve have the displeasure of enduring. Ridiculous to think that an app has me considering changing banks, but that is honestly where I’m at. ### 1/5 — Don’t update to 1.24.0 *2024-07-12, version 1.24.0* I updated to 1.24.0 and now can’t even login. It sits there spinning ### 1/5 — Worst banking app *2020-03-10, version 1.7.10* This is the worst banking app I have ever used. Very buggy ### 1/5 — BOS need to pull their finger out *2019-10-14, version 1.7.9* I emailed BOS to highlight my issues with the app: - always crashing - taking far too long to load login - not getting transaction receipts because app crashes on transfer - needing to reload a few times before I even get in to the app. The response I received, was “ This is the first time we have been informed of such an incident”. Needless to say I’ve emailed them back screenshots of these poor reviews and pretty much told them to pull their finger out and fix the app. ### 1/5 — Needs more work *2018-10-13, version 1.5.3* This app has some serious problems for iPhones. Always crashes and does not let you log in... terrible ### 1/5 — Needs an upgrade *2018-09-20, version 1.5.3* The app is terrible compared to other banks. It is so slow! The features are not user friendly. ## Most praised reviews (10 highest-rated) ### 5/5 — No issues *2019-12-18, version 1.7.10* App is simple and functional - thanks also for the low interest rates you guys offer, keep up the good work ### 4/5 — It’s an “internet banking” *2019-10-29, version 1.7.9* Of course it’s not an app but an internet banking log in. That what they made from bank of Sydney. It’s very easy to use it and very helpful. Many options and secure. The “app” needs to be fixed a bit better but in generally is good. ### 3/5 — Face ID and PIN login gone *2024-10-07, version 1.24.0* It’s not any great app. Just the basics. Lately both Face ID and PIN login are gone. I’ve seen worse apps so this one is bearable. ### 3/5 — Just BASIC but GOOD *2020-01-26, version 1.7.10* One can perform all basic financial task in the app however nowhere close to top banks app. Missing NPP feature ### 3/5 — Functional but needs more features *2019-03-09, version 1.7.4* I recently switched from a big bank to BoS to take advantage of the interest rate on a transaction account. However, I'm conscious that I've left behind a lot of really useful features. For example basics like fingerprint authentication to login to the app, quick glance to show balances and recent transactions without having to login at all, and the feature I miss most of all – the ability to withdraw cash using the app without my debit card. These sound like bells and whistles, but when you come to rely upon mobile and digital banking they become a must and mean a great deal in terms of overall satisfaction. I really hope BoS are able to introduce some of these features, which seem to be provided by most if not all of the five or six other institutions I also bank with. ### 3/5 — Does the Job *2018-07-05, version 1.3* Basic and does the Job. Only issue is that if you re open the App the last screen shows so and it takes a while to go back to a logon screen. A bit of a privacy risk if someone picked up your phone. ### 3/5 — A big improvement *2018-02-15, version 1.1* I give it 3 stars thanks to the improvements implemented over the previous app. For me these include - fingerprint/code login - easier to transfer money - the widget (see also complaints) It is still a bitt clunky/buggy however. My main complaints - Every time I log in it says I am logged in elsewhere. This is not the case - After installing the widget my iPhone se would only display a blank screen after unlock and required a restart. After attempting all sorts of fixes it turned out removing the widget was the cure. - Loan payments and history is still not available - alerts only seem to work for internet banking activity. Would like to see notifications when money arrives in my account - cannot add recipients in the app ### 2/5 — Way behind the times *2024-01-31, version 1.23.0* This is one of the worst banking apps I’ve had to use. It’s so far behind the technology of other apps . Would be so helpful to have Face ID or atleast a code to log in. Very limited functions once using the app. Time to get with the times , BOS ### 2/5 — BOS - you can do better *2019-07-20, version 1.7.7* Like others reviewing this app, I’ve left a ‘Big Bank’ to join Bank of Sydney. However, as customers we need more than just good interest rates. The BOS banking app is a poor substitute for those associated with bigger banks. Easy, intuitive functionality is critical if an online banking app is to be useful, and sadly your current app lacks this. Your customers are increasingly going to rely on your online platforms, so please make the investment in a GOOD app. ### 2/5 — Poor Design *2019-07-05, version 1.7.7* Really old interface, small text size, not intuitive, difficult to find stuff. App needs update. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*