# Bank of the James — user reviews > 18 indexed App Store user reviews of Bank of the James by Bank of the James Financial Group Inc, rated 4.82/5 from 1,186 ratings. - Source: https://appshunter.io/ios/app/bank-of-the-james/id966664278/reviews - App overview in markdown: https://appshunter.io/ios/app/bank-of-the-james/id966664278.md - Rating breakdown: 5★ 1,036 · 4★ 76 · 3★ 26 · 2★ 8 · 1★ 17 ## What do users think of Bank of the James? Overall sentiment: negative **Pros** - 💻 Convenient online banking - 🏦 Hometown bank feel - 👍 Easy and efficient **Cons** - 🐛 Frequent crashes and glitches - 🔑 Login issues and password resets - 🤖 Unreliable Face ID/Touch ID **Commonly reported bugs** - App not saving login info - Constant re-login required - Face ID/Touch ID not working consistently **Most requested features** - More account management options - Recurring transfer feature - Mortgage viewing in app ## Most critical reviews (10 lowest-rated) ### 1/5 — Fabulous *2025-12-07, version 25.1.32* Each attempt to write a review the application crashes. Worst app ever. Always, always has a glitch or an error message when I try using it. I’m a chill person and nothing sends me into a rage quite like the BOTJ app. Whoever created it needs to think about a career change. ### 1/5 — Horrible horrible app *2023-05-21, version 22.2.200* This is by far the single worst app on my Device It never saves my data Constantly has me re logging in Re setting up my Face ID always forcing me to log in again to see my funds Update this app This apps lack of usability alone is making me want to choose another bank that’s more ip to date with the modern age ### 1/5 — HORRIBLE *2023-05-15, version 22.2.200* This app is so lack luster > probably the worst app on my phone It never saves my login info And half the time won’t let us log in with the correct info Face ID gets set up But it never sticks and I have to re set it up Again (after entering my password again… or resetting my password) Horrible app ### 1/5 — Fabulous *2022-06-08, version 21.2.70* Each attempt to write a review the application crashes. Worst app ever. Always, always has a glitch or an error message when I try using it. I’m a chill person and nothing sends me into a rage quite like the BOTJ app. Whoever created it needs to think about a career change. ### 1/5 — Need more access and options *2021-03-12, version 20.2.80* Not enough options compared to other banks. Mortgages can not be viewed in the app or online. No option for reoccurring transfers. ### 1/5 — See ya *2020-09-23, version 20.1.200* Worst bank EVER!!! Can’t even access bank account even after an update. Withdraw all monies in all accounts. Wouldn’t recommend to anyone. ### 1/5 — No happy. The bank has no solutions *2015-09-09, version 4.7.286* App doesn't work and no help from the bank. They do not know either. This app worked great for a period of time then stopped working. Very disappointed. ### 1/5 — Ahh *2015-06-06, version 4.7.286* App doesn't even work so now I can't check my bank funds. Switched over from the old app expecting cool new stuff and I was let down .. They had one job. ### 1/5 — Would rate if it would work *2015-04-17, version 4.7.286* I have only selected one star because it won't let me select 0. I LOVED touch banking and have not had banking on my phone since the day this was forced upon me. It will not work on my iPhone. I have uninstalled and reinstalled multiple times--still won't work. Went to developer website that is listed on App Store. It shows Bank of the James. I call them. They tell me to call Apple. I call Apple they say pay $30 for support. I go to app help which takes me to "fiserv" which has absolutely no contact info. If you have an iPhone this app is WORTHLESS and everyone involved will not help you. I miss phone banking and will be considering changing banks ### 3/5 — Touch ID not working!! *2017-04-07, version 8.0.236* Touch ID not working on iPhone. 😡 It worked once but then nothing. ## Most praised reviews (8 highest-rated) ### 5/5 — Convenient! *2025-03-12, version 24.2.50* Love being able to see, monitor, and change my accounts on an app. Saves me trips to the bank all the time! ### 5/5 — Online Banking *2020-08-24, version 20.1.20* Online banking is so easy and efficient for every day use. ### 5/5 — Very much a hometown bank. Love it *2020-01-21, version 19.3.20* The employees are great to work with all the time. ### 5/5 — ONE critique *2020-01-16, version 19.3.20* I preferred the manual check capture to the auto picture ### 5/5 — Best Bank! *2019-12-05, version 19.2.50* Great home town style Bank with Big Bank tech! ### 5/5 — iPhone 8 Plus *2017-10-18, version 17.2.56* I recently upgraded to the iPhone 8plus. In order to make the app work you have to add it to your profile on Bank of the James first from a computer and then it works just fine! ### 5/5 — Worked great for me! *2015-12-03, version 4.7.286* Was very apprehensive after reading reviews. Works like a charm! Pleasantly surprised. ### 5/5 — App Crash workaround *2015-06-24, version 4.7.286* If your app isn't working (closing as soon as you try to open) try this workaround: The user work-around for this bug is to change a setting on the phone per the following steps: Settings -> General -> Accessibility -> Increase Contrast -> Darken Colors -> (Disable) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*