# Bank OZK Business — user reviews > 33 indexed App Store user reviews of Bank OZK Business by Bank OZK, rated 1.66/5 from 67 ratings. - Source: https://appshunter.io/ios/app/bank-ozk-business/id1044400427/reviews - App overview in markdown: https://appshunter.io/ios/app/bank-ozk-business/id1044400427.md - Rating breakdown: 5★ 9 · 4★ 1 · 3★ 1 · 2★ 3 · 1★ 53 ## Newest reviews (19 of 33) ### 1/5 — Frustrating to accept login *2023-03-11* Worst mobile banking app I’ve used. Every time I enter the correct login I get the message “unable to validate your credentials”. I have called the toll free number for help as well as going to the local bank but it still doesn’t work. I was told to delete the app, clear the history on my device, restart it and download the business app again. Same problem. Total waste of my time. ### 1/5 — Locks me out every time *2023-02-07, version 21.1.40* I have the business account and every time I have to log in it locks me out EVERY SINGLE TIME— then every time I have to call and be on the phone for a minimum of 20 min have to reset everything password and security questions worst banking app ever ### 1/5 — Terrible! Very little functionality *2022-08-23, version 21.1.40* I have used business and personal mobile apps from different banks and by FAR this is the WORST! Very little functionality. No place to update addresses or other profile info. The bill pay is ok, but there is a character limit for company names. Not sure why the business app isn’t as functional as personal one. ### 1/5 — Trash *2022-05-02, version 21.1.40* App is trash, honestly the bank is trash too but as a small business owner I don’t have the time yet but will be closing my account and moving on to another bank. The amount of issues I’ve had have been unreal. For starters it took 6 months for me to even get a respond to the original email I sent to get my business app set up in the first place. And even then I didn’t get a response I had to go to my local branch and complain to even get help in the first place. Then every other week it seems they have a problem validating my information. I’m over it, and I’m ready to switch banks ### 1/5 — This App Needs Major Improvement *2022-03-27, version 21.1.40* Reviews going back the past two years show the same issues with this app—unable to log in, Face ID not even working, constantly being logged out and barred from logging back in, password errors that are quite obviously on the App’s side that require a 30 minute phone call to fix. The issues with this app are enough for me to close my account and take it elsewhere where there is a functional banking app for my business. This one is not it. **Developer response:** We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you. Please contact our Customer Care Team at 800-274-4482 (M-F 7-7 CT & Sat 7-4 CT). Thank you. ### 1/5 — The worst app and bank for business! *2021-10-18, version 21.1.40* There’s alway a problem, but today specifically I’ve been trying to long in to see my statement account and there’s no way to do it, they only have an automated system that say “we can’t confirm your information try to login again” but is useless! Is very frustrating not having access to your account! So, looking for another place asp. ### 1/5 — BankOZK has Excellent Customer Service *2021-10-01, version 21.1.40* Which is necessary because this app is terrible. It’s slow to load, and clunky. It regularly, and without reason, disables FaceID. ### 1/5 — If it worked it would be great! *2021-08-26, version 20.2.30* But it doesn’t so it’s not. ### 1/5 — App looks really bad compare to other banks!! *2021-07-22, version 20.2.30* App takes way to long to load. Appearance it’s awful. Interface it’s not friendly at all. I have used the personal bank app and with the new update it’s so much better. For a bank that strives to be the best for their customer service. The app doesn’t do it justice. I use the business app all the time but it’s a pain every time I have to do something. I’m considering to move banks just because of this, doesn’t OZK know that almost everything it’s mobile now. Please!!! Update the app pay a really good developer to actually do something about it. Keep in mind that a lot of people are getting use to mobile banking. It’s been 7 months since the last actual bug fix updates. This tells me OZK doesn’t care about their business customers. Unless I see otherwise. ### 1/5 — Used to be great now extremely slow *2021-02-15, version 20.2.30* Had this app for few years now never had any issues until now the last few months it’s extremely slow to load up your account information. Tried deleting and re download it again and no changes. ### 1/5 — This App is a Joke *2021-01-25, version 20.2.30* It’s slow, glitchy and barely functions. I would advise against using this app for your business needs, unless you want to go out of business. ### 1/5 — Barely functioning, but it mostly works *2020-12-07, version 20.2.30* Many small banks use Fiserv, Inc. to handle their portals and apps. Bank OZK uses them for all of their business accounts. This app is no different than any other Fiserv product, it technically works but even then it’s slow, glitchy, and sometimes doesn’t work. I honestly don’t know how Fiserv, Inc is still in business but they keep growing and more banks keep using them in spite of the barely functioning products they make - portals and apps that basically set the low bar of the entire industry in terms of customer experience. (You’d think someone at Fiserv could try using almost any other banking app from any other company and just try to emulate them?) However, I guess if banks keep giving them business and they aren’t forced to improve, why would you. ### 1/5 — This app needs major help *2020-05-15, version 20.1.10* Why does it just sit there and think? It works when’s it wants but not when I need it. I’m a business owner who can get great use out of this. It’s so bad I may have to change banks. It would be easier for them to change the app in my opinion. ### 1/5 — Really bad app *2020-04-29, version 20.1.10* This app doesn’t allow you to do anything at all except look at the balance. Pretty much worthless. ### 1/5 — Frustrating *2020-04-15, version 19.2.10* To increase credit limit on deposits it has taken about 20 different phone calls and still can’t get increase limit applied. Also personal account always says wrong password then locks me out and I have to create a new password every time I try to log in. ### 1/5 — One star because FaceID STILL DOESNT WORK! *2020-02-18, version 19.2.10* I enabled the biometric login function when the app was redesigned last year and Face ID STILL doesn’t work on my iPhone X. Same with the bank’s personal banking app. Then I look at past reviews and see that this problem has been going on for at least three years. It can’t be that difficult to fix. Customer service is unhelpful. They only “note” the issue, tell me they will send the problem to the appropriate department, and then I never hear back from anyone. I’ve given up calling. PLEASE FINALLY FIX THIS PROBLEM! ### 1/5 — Great Bank - TERRIBLE App!!!!! *2019-11-29, version 19.1.10* I love this bank but is about to lose me as a customer because of the TERRIBLE app they have! Every third or fourth time I use the app, I have to call customer support to get into my account! If this doesn’t change soon, I may have to move my business account to another bank! ### 1/5 — Worst banking app I’ve ever used *2019-09-09, version 19.1.10* First - lt does have landscape for IPad...that’s just the beginning. Second - repeatedly ask for security codes that it can’t verify, but are correct. Third- will lock you out in a heartbeat if you don’t get it right. Fourth- when calling to get online help to unlocked because it couldn’t verify security answers, which were correct, help person confirmed that this is not an unusual problem. Fifth- Will not let me deposit a check front and back, when in the business account or personal account in the business app. I I Get a message that I have not been approved or certified to do this function. Later found out the business app doesn’t do this only the personal app. Sixth, and I could go on, the most “unfriendly” bank app I’ve ever seen and being in business I’ve seen quite a few. Great bank terrible, terrible app. Inside the app it looks more like a cheap website rather than a Bank website. The bank keeps promising app improvements that never have come. The bank should be embarrassed to have such a poor app for customers. I don’t know how much of this is web design or app design. Both leave a lot to be desired. Would give it zero if I could ### 1/5 — Terrible *2019-08-25, version 18.2.20* This app is terrible the majority of the time that I try to do anything on the app it says that it is currently not available please contact us or go back. Trying to deposit a check is terrible too. It constantly says it can’t read the endorsement. Customer service on the phone is extremely unhelpful. If the branch employees that I use weren’t so amazing I would move my business account to a different bank. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worked for a year or so and now total waste of time. *2024-08-05* I’ve talk to Support a few times over the past few years and nothings changed. Are you ever going to fix this app? I haven’t been able to login for over two years. ### 1/5 — Horrible App *2024-07-24* The bank is fine, the app is horrible. I am constantly having to call customer service and reset my password because the app gives errors and states my password no longer works. It is a serious issue that needs correction immediately. **Developer response:** We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you. Please contact our Customer Care Team at 800-274-4482 (M-F 7-7 CT & Sat 7-4 CT). Thank you. ### 1/5 — Just downloaded *2024-05-15* Just downloaded after reading the reviews. It’s unacceptable that none of the features work. I can’t mobile deposit, transfer funds or see anything other than a balance. Will call tomorrow and hope for a solution. Judging by the reviews, the solution may be a new bank. ### 1/5 — The worst bank app *2024-01-06* Literally the worst bank app. Doesn’t work half of the time to even log in. Interface looks like it’s from the 90s and not easy to use. When you deposit a check, you can’t see what you deposited, it doesn’t show the pictures of the check. Besides from basic function, can’t really use it for anything else. ### 1/5 — Appallingly Bad *2023-09-02* There is a separate app for personal and business accounts which seems ridiculous and is a good incentive to not have both business and personal accounts at this bank. Also, there is a separate app for Debit cards. And the functionality of the business account is so limited it is pathetic. We are going to move our account to another bank that actually knows something about my needs. ### 1/5 — Worst banking app ever *2023-05-22* On top of me having to reset my passcode every three or four days there’s no reset option on the app. There’s no statement view option it’s just a really horrible app but the people at the bank are so nice ### 1/5 — Trash *2023-04-29* App is trash, honestly the bank is trash too but as a small business owner I don’t have the time yet but will be closing my account and moving on to another bank. The amount of issues I’ve had have been unreal. For starters it took 6 months for me to even get a response to the original email I sent to get my business app set up in the first place. And even then I didn’t get a response I had to go to my local branch and complain to even get help in the first place. Then every other week it seems they have a problem validating my information. I’m over it, and I’m ready to switch banks. *update* I didn’t think it was possible but this app has gotten worse. If you are looking for a new bank account look elsewhere because you will be heavily disappointed **Developer response:** We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you. Please contact our Customer Care Team at 800-274-4482 (M-F 7-7 CT & Sat 7-4 CT). Thank you. ### 1/5 — Worked for a year or so and now total waste of time. *2023-04-11* I’ve talk to Support a few times over the past few years and nothings changed. If you need the Business app on your phone, go to another bank. ### 1/5 — Great interest rates but horrible horrible app *2023-04-01* First of all, it can take up to 2 weeks to see your accounts in the app. If there is something wrong with your account request, they do not alert you to tell you what happened. Support requires on the average 30-40minute wait. Once you are able to get in, I was not seeing my accounts. Had to wait again. Once I saw my accounts, all accounts were mis-labeled (I.e., checking, money market, cd). Waited again. Finally got through and a request was submitted for proper account labeling. Day 2 still wrong labels. You cannot make changes yourself. All other features like making payments are app place holders only. You are referred instead to call the bank…be prepared to wait again. Finally, if you are looking for a good interest rate, this is good, If you are looking for an app with ease of use, look somewhere else for now. I think CapitalOne has a great app but terrible interest rates. Chase is the same. Anyway, I would give this app a negative 10 but it won’t let me go beyond a positive 1. At least the phone support were friendly. I hope they fix this app soon because there are way many other banks that are starting to offer better rates, ### 1/5 — Wish I could tell you how it works but it won’t even let me login. *2023-03-29* After speaking with several representatives over the phone and in person. Multiple password changes. Delete and redownloads. I am still unable to even get past the login screen. I’m met with the “we can’t validate your information” error message and nobody seems to know how to fix the problem. I can’t even login to my account via a browser on my phone. I’ve been met with no actual help to my answers and to the point of closing my business account with this bank that seems to actively want to work against their customers whether it be for personal or business related inquires. Terrible app. terrible bank policies. Terrible service. ## Most praised reviews (3 highest-rated) ### 5/5 — Works Fine *2019-03-23, version 18.1.4* Only got it a few days ago but seems to be working fine and supports Touch ID. ### 3/5 — Needs work *2016-06-27, version 2.1.17* This app isn't actually too bad. I've only had one issue with it and that's when you choose to save your ID, it doesn't. Every time I've logged in I have chosen to save my ID to recognize my device and it doesn't so every time I have to answer a security question, can be annoying. Other then that I haven't had any issues at all. ### 2/5 — App UI no good *2021-04-26, version 20.2.30* Can we get it updated like the personal app where the user interface actually looks better and runs smooth ? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*