# Bank OZK Cards — user reviews > 24 indexed App Store user reviews of Bank OZK Cards by Bank OZK, rated 3.86/5 from 111 ratings. - Source: https://appshunter.io/ios/app/bank-ozk-cards/id1460810627/reviews - App overview in markdown: https://appshunter.io/ios/app/bank-ozk-cards/id1460810627.md - Rating breakdown: 5★ 71 · 4★ 8 · 3★ 3 · 2★ 3 · 1★ 26 ## Newest reviews (5 of 24) ### 1/5 — If I could give zero stars I would *2022-01-23* This app deletes my settings all the time. Every time OZK has an internal update, my security and control settings get reset which then results in fraud on my account. This is not something I should have to check daily to ensure my account is safe. That is their job as the bank to ensure their customers money is secure. That their own internal updates don’t reset customers controls leaving account vulnerable to fraud. But apparently I do since this happens more often than it should. **Developer response:** We're sorry you're experiencing issues with the app. We'd be happy to take a look into this for you. Please contact our Customer Care Team at 800-274-4482 (M-F 7-7 CT & Sat 7-4 CT). Thank you. ### 1/5 — Unnecessary *2021-07-20, version 3.9.1* Just make it part of the banking app ### 1/5 — Completely Unnecessary *2020-07-31* Not user friendly, a hassle to switch back and forth from the mobile app, and really kinda pointless. ### 1/5 — Worst Change *2019-09-20* So far I have been locked out of my account each day and I have to call in to have OZK “unlock” my account. It does not reset the password just “unlocks” the account. Can someone explain how removing transaction history increases security? So if someone was to start stealing money I can only see the last few transactions which may be done with a trip to the gas station. Also why can I not easily and quickly see my actual vs available balance? I am all for change when it moves things forward but when companies change just for the sake of change I really question things about the company as a whole. If anyone one in OZK reads this please honestly sit and evaluate this app compared to the previous app, compare against this criteria security for the user and ease of use. You will see that huge sacrifices have been made in both areas. ### 1/5 — 0 stars if i could *2019-09-17* Bank Ozk apps are a joke. Who did you hire to develop these apps? Please make a better app experience because this is not it. Cant even log in to the ozk cards because its not linked to my account. What?? ## Most critical reviews (10 lowest-rated) ### 1/5 — Trash *2025-09-05* Do not use this app it is complete trash along with the oak banking app, never works when you need it and it’s constantly locking my card ### 1/5 — Hard to put lipstick on a pig *2025-07-08* I deleted this app after getting a “not available “ error. Then read the reviews. ### 1/5 — Dumb *2024-12-03, version 6.0.12* Why have a separate app when I have to use the original banking app to log in… ### 1/5 — Adding card to card controll *2024-07-06* It wouldn’t let me add my card, and said to contact customer service so I did. They said I could retry to add it in one hour and it still didn’t work hours later. ### 1/5 — HORRIBLE. *2024-05-20* app literally never works. i keep my card locked at all times and now i cant even get into the cards app to unlock it. how am i supposed to use my card if i can get into the app. theres no other way to unlock it except by calling and you cant call out of hours. ### 1/5 — App not working *2024-02-23* Why isn’t this app working!! My cards are locked and I have no way of unlocking them! ### 1/5 — This app never works & I swear it’s deliberate! *2023-12-07* Your useless app isn’t working again!!!! Today is December 7th 2023, Thursday. So what now? Am I gonna have to drive all the way to the gd bank just to get my cards turned back ON!!? ### 1/5 — since newest update *2023-07-05, version 6.0.6* since this app installed its newest version, i’ve had NOTHING BUT PROBLEMS!! 👎🏻 ### 1/5 — since newest update *2023-07-04* since this app installed its newest version, i’ve had NOTHING BUT PROBLEMS!! 👎🏻 ### 1/5 — Honestly worst banking app ever *2023-04-29* Never works ever. It will work for a month. Then for 3 months I can only use the site to see anything i want. Might have to switch banks cause this bank does not care about its app. ## Most praised reviews (9 highest-rated) ### 5/5 — Greatest Ever!! *2022-10-14* Love the control I feel I have over my card. Being notified whenever I deem appropriate. Turning my card on/off is the best! Helps my account feel safer! Thank you OZK!! ### 5/5 — Best feature ever! *2021-04-09* I love this feature that my bank offers. There is nothing like peace of mind when it comes to your money. The fact that I can turn my card off and keep it off until I need it and there isn’t a fee is honestly amazing! I’ve never had an issue turning my card on or off and I think there is something to say knowing that you can enjoy your day without worrying Suzy q is going to spend all the money on your card at Walmart. Thank you Bank OZK! ### 5/5 — Superb mobile banking *2020-06-26* Very well made, very secure and efficient. Love it and would recommend. ### 5/5 — I’m impressed *2020-03-05* I just switched from first security and I will say that bankOZK is way better and the app is awesome. I’m actually in control of my card for real. ### 5/5 — LOVE that my bank offers this *2019-09-20* I love being able to setup transaction restrictions and turn my card off when I misplace it in my purse and panic. Thank you Bank OZK for giving me control of my card! ### 4/5 — Bank Card apt *2022-06-24* I Love this feature! At times it gets tricky! When using card go to settings and tap always allow for the time limit you are using the card if it’s not turned on it will lock you out! You can then go back in and turn it off ! But I love this app my account it so much more secure! And I never give my card out online! ### 2/5 — Error *2025-05-13* Always get error message when opening app ### 2/5 — Can’t log in...🥺 *2019-10-17* Okay this is odd it was working fine 3 days ago now it keep giving me retry error over and over...🤨 ### 2/5 — Has potential! *2019-10-08* It’s a big pain having to manually log in every single time. Not sure why Face ID can’t be utilized but until then it’s too much of a hassle. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-18.*