# Bank OZK Mobile — user reviews > 100 indexed App Store user reviews of Bank OZK Mobile by Bank OZK, rated 4.52/5 from 4,048 ratings. - Source: https://appshunter.io/ios/app/bank-ozk-mobile/id908459639/reviews - App overview in markdown: https://appshunter.io/ios/app/bank-ozk-mobile/id908459639.md - Rating breakdown: 5★ 3,288 · 4★ 288 · 3★ 80 · 2★ 66 · 1★ 318 ## What do users think of Bank OZK Mobile? Overall sentiment: negative **Pros** - 💳 Instant transaction updates - 🚀 Fast app performance - 🏦 Great bank with excellent customer service **Cons** - 🐛 Frequent crashes and bugs - 🔍 Difficult to access transaction history - 🤖 Outdated and clunky user interface - 🔒 Unreliable security features (2FA, Face ID) - ⏱️ Slow response times and loading issues **Commonly reported bugs** - Login screen freezes and crashes - Transactions not properly syncing or updating - Mobile deposit feature not functioning - Compatibility issues with newer iOS versions **Most requested features** - Allow downloading of statements - Improve transaction history and balance display - Optimize app for tablets and larger screens - Streamline login and security processes ## Newest reviews (17 of 100) ### 2/5 — Update this app for everybody’s sake *2026-01-17, version 23.1.2* The fast balance doesn’t match the ACTUAL balance! I have to sign-in to see my true balance which defeats the point of enabling FAST 🤦‍♀️balance! ### 2/5 — Nokia *2025-09-12, version 23.1.2* Lacks innovation and is behind compared to other banks apps like BoA and Jp’s ### 2/5 — Expanding Recent Transaction Tab *2025-05-05, version 23.1.2* Is it just me or does anyone else have issues when expanding their account information and recent transactions? I have to click it many times before either will finally load and show me details of my account and recent transactions. It’s been like this for over a year or so and finally driven me crazy enough to write a review. Orherwise, App is fine. Just annoying to see the details of my account. ### 3/5 — Stop with the call or text a code to login. *2025-01-02, version 23.1.2* Stop with the call or text a code to login. Already doing Face ID. Otherwise, good app. ### 1/5 — Updates *2024-12-08, version 23.1.2* Why do the updates always happen on a weekend when consumers are out and about! Why not when we are all sleeping instead of during the middle Of the day! My card never works when you do a system update! ### 1/5 — Awful *2024-12-07, version 23.1.2* Quite possibly the most unresponsive app I’ve ever used. Can’t view all transactions because the button doesn’t do anything ### 3/5 — Face recognition not working *2024-11-25, version 23.1.2* Since getting the new Apple 16promax, the app is not allowing me to log in without typing my password each time. Even after going in and unenroll from biometrics and re-enrolling. ### 1/5 — Doesn’t work *2024-10-19, version 23.1.2* Have delete and reinstalled multiple times. Face ID has never worked. Now the app goes some different URL when logging in. App is basically useless. ### 1/5 — iOS 18 Killed the Widget *2024-10-09, version 23.1.2* From my understanding of the tech articles I have read Bank OZK used an outdated software for their APP! iOS killed that antiquated software! Bank OZK needs to stay up to date! Probably going to change banks because the Fast Balances Widget is important to how I manage my spending! Bank OZK is obviously more interested in profits than Customer Service! Get in the Decade OZK! ### 1/5 — Widget *2024-09-30, version 23.1.2* Since iOS 18 update the widget has gone away I wish they would bring it back I used it allot in conjunction with other Banking apps ### 1/5 — App never works *2024-08-20, version 23.1.2* This app rarely works and is accessible about 20% of the time, and absolutely will not allow you to sign in before 7am. Apps from all other financial institutions seem to work flawlessly, maybe Bank Ozk should look into hiring those developers. ### 1/5 — Crashes often *2024-07-30, version 23.1.2* Horrible app… it works when it wants to work and that’s it. Very inconvenient. The bank is incredible… the app not so much. ### 1/5 — Useless *2024-05-31, version 23.1.2* Why can’t I ever see my transactions?? There’s a button for it but you click it and it does nothing! 😃😃😃😃😃😃😃 ### 3/5 — Statement download *2024-02-07, version 23.1.0* Pretty happy with the app. But glaring omission— can’t download statements! Why not? ### 2/5 — 2000s App *2024-02-05, version 23.1.0* The app is old fashioned, slow and really unless you sign on to a physical computer it's very limited. Chase and Bank of America have a much more solid app built with a more UI intuative environment. ### 1/5 — NO GOOD CUSTOMER SERVICE *2023-12-18, version 23.1.0* This is the worst bank I ever had. When my debit card was going to expire, I sent them a message reminding them I would be needing a new card. They replied I would get a new one 2 weeks before the current one expired. That never happened. I wrote again & told them I needed a new card, & their response was to come in & get one. If I had access to a car, I would’ve done so. It’s obvious they DO NOT CARE about their customers. I’m moving all the money from this bank to a bank that values customers & cares about customer service. ### 1/5 — Latest update doesn’t work at all *2023-11-13, version 23.1.0* I can’t even log in. The screen just reloads every second or so. ## Most critical reviews (10 lowest-rated) ### 1/5 — Update the “update” 😑 *2026-05-09, version 25.2.5* 1. Why am I having to turn off my device and turn it back on just to view Fast Balance info? On top of that I get an error message if I don’t restart my device. 2. If you don’t sign out of the app but allow it to time out so it has to sign you out automatically, when you attempt to sign back in, after typing in all of your info, instead of actually signing you in you get a message that your previous session timed out and you need to sign in again, even though that’s what you’re trying to do: trying to sign in. It won’t let you sign-in the first try, it decides to give you a MESSAGE instead, THEN you have to re-enter your sign-in details a SECOND TIME. Error message pops up if you try to use the app again after that, then you have to restart your device. Why waste time “updating” an app only to make it worse than what it was?😐 Why am I still using this bank😒? You’re making me question my life decisions. ### 1/5 — Update this app for everybody’s sake. WHERE is my deposit from this morning? *2026-03-20, version 23.1.2* Why can I not see my deposit that I made this morning via this useless abandoned app? My last deposit was NOT a week ago, it was THIS MORNING!!! I swear to god I’m looking for a new bank over the weekend I’m SICK of this BS!! The fast balance doesn’t match the ACTUAL balance! I have to sign-in to see my true balance which defeats the point of enabling FAST 🤦‍♀️balance! ### 1/5 — Switching backs bc of all *2026-03-16, version 23.1.2* Mobile banking is such a vital vital factor in my day to day business and this bank has the WORST bank app ever that I have to switch banks bc the app never works and is terrible when I need it ### 1/5 — Never works when you need it *2025-11-20, version 23.1.2* Always fails to load ### 1/5 — Can’t Access Transactions *2025-10-19, version 23.1.2* Like it says. Can only see my last 5 transactions when looking into my transaction history. Been an issue for over a year now. When will this be fixed? ### 1/5 — Horrible *2025-05-12, version 23.1.2* Works 1/4 of the time and I need it to work 100% of the time, why else would I be signing into to check stuff? About to switch banks over it. Pathetic honestly. ### 1/5 — app always down randomly *2025-05-02, version 23.1.2* app is always randomly down, super unreliable in emergency situations ### 1/5 — Acts very old *2025-04-13, version 23.1.2* App gives zero notifications, fails to load banking information consistently,shows transactions in a confusing and disorganized manner and has very little actual banking features ### 1/5 — David *2025-01-01, version 23.1.2* This app is completely useless for my IPad. When I try to log in it always gives me an error alert and tells me to try again later with a 1800 number. Works on my phone just not on my iPad. It used to work on my IPad but not anymore. I uninstalled and reinstalled the app and still didn’t fix. ### 1/5 — I hate this app *2024-12-20, version 23.1.2* It does work ## Most praised reviews (10 highest-rated) ### 5/5 — Wonderful *2026-06-05, version 25.2.5* Very nice ### 5/5 — So the Mobile Banking app is for Business Accts *2024-11-21* Looking at the Bank OZK apps on my iphone in the App Store I didn’t see the Business label for the mobile banking app so I thought this was a new version of the app for personal accts. Just spoke with a banking rep and he said it’s not, it’s for business accts. After updating my phone’s software I now see the Business label. ### 5/5 — Instant Transaction Updates + minor issue *2023-06-18* Thanks for making your app automatically register and update transactions. Meaning, if I go to the store and buy $25 worth of items, it automatically updates on my app (or at least, does within like thirty minutes. I’ve never actually timed it or anything but it’s—at the very least—very fast at updating). This is opposed to Arvest, which my girlfriend uses, that takes days to update sometimes, and they even have significantly more money so I don’t know why theirs doesn’t update quickly enough but it’s VERY annoying when we need to know what’s on her card for balancing and paying bills between our checking accounts. So, I really appreciate it. OZK is a “small” bank from what I assume because when I try to link it (for instance, in a budget app), it’s not even recognized so I have to manually input my credentials. Good job $5 billion net worth bank for putting in effort than a $26 billion net worth bank. My only annoyance with this app is when I register facelock, it’ll work for a couple days than just randomly stop and I have to re-login and grant permission for it again in my settings. This has happened quite a bit, and I have given up with even trying to use it. Also, my Zelle is not working. It just says I have no eligible accounts for sending money. Not sure if this is an app thing or something on my end. Thanks! Hope someone from OZK actually reads lol. ### 5/5 — Kicking a dead horse* *2020-02-29* I have a turtle with arthritis that is tied to a rock with a bungee cord that lives in an aquarium full of cold tar that is able to move faster than this app. * I don’t think there is anything else to say that hasn’t already been said in all the one-star reviews except: Why is there a daily limit on deposits? Loads of love Bank OZK. The five stars are for you, not the app. You are great, just not a fan of the app. *No turtle actually exists, was kept in captivity, tortured or abused in any way in the creation of this review. No horse was put to death or kicked repeatedly after said death. The author of this review does not really have a turtle nor a horse, nor does he endorse cruelty towards animals in any form, actual, written or implied. Those statements were for illustrative purposes only. All creatures mentioned should be thought of as made of plastic and not as living breathing organisms. All references regarding the speed of the app or lack thereof were excessively exaggerated except where they weren't and should not be used in deciding to download or use this app. ### 5/5 — Additional information *2019-10-02* Bank OZK has a wonderful staff. And, I’m very happy with the service they offer. However, here’s additional information about their mobile app. you’ll need. First, there is a 30-day waiting period after opening an account before you’ll be able to use the app to make photo check deposits with your phone’ camera. And second, there are two (2) mobile apps. One is for mobile banking and the other is for your bank card management. You’ll need to download the mobile app first. Then, from that app download the card management app. After doing so, you’ll need to log in to the card management app through the mobile app. That is, you cannot use your mobile app log in information to log in to the card management app. You must log in to the mobile app first then go to the card management area of the mobile app and log into the card management app there. ### 5/5 — Best bank ever *2019-08-14* I love my bank. I have been with the big ones prior and was never as satisfied with my banking experiences as I am with the Bank of Ozarks. I am greeted with smiles and feel very comfortable, no matter how my day is going. They are friendly and very helpful. They honestly care. Friends that I have sent there to talk about opening accounts have contacted me back with “thank you’s” for suggesting the bank. I have no negative statements to give about this bank. Bank of Ozarks has my vote ☺️ ### 5/5 — I just open an account I love this bank *2019-04-10* I never heard of this bank they’ve made one here in Fort Worth Texas and I’m loving it when you go in. it feels like home the bank doesn’t feel like a business if feels like they will take care of their customers well and they do when I go to Wells Fargo it feels like a business. but when I walk into this Bank OZK feels welcome mean love this Bank keep it up 👍👌 ### 5/5 — Mobile Check Deposit *2019-01-26, version 18.2.70* This app is convenient and easy to use. The photos register well. I gave it 5 stars for ease of use, but would add that I have wished when reviewing past deposits, I could see the photo of the check I deposited. ### 5/5 — Surprised and very pleased to see Excess Ability improvements! *2018-09-20* For a very long time, this app has been very difficult for a blind iPhone user like myself to access. Now, it appears that you folks are finally looking into adding accessibility features to make your app more usable for voiceover users like myself Sure, there are things that could continue to be done to make this app more usable for a person like myself, but for this reason alone, I am giving five stars today. Thank you so much for making Excess Ability a priority of your app design. Please don’t stop! Please continue to add Excess Ability features, so that I can use this app just like everyone else. Thanks once again! ### 4/5 — Not enough visual contrast *2023-12-01, version 23.1.0* I love the mobile app overall. However, the grey and white areas are not contrasting each other enough. And there aren’t clear indications of where to tap to do something. We need outlined or better contrasted button areas. The lines and text need to be darker. Thank you! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-16.*