# Bank With United — user reviews > 228 indexed App Store user reviews of Bank With United by United Bank (US), rated 4.82/5 from 45,120 ratings. - Source: https://appshunter.io/ios/app/bank-with-united/id594590412/reviews - App overview in markdown: https://appshunter.io/ios/app/bank-with-united/id594590412.md - Rating breakdown: 5★ 36,373 · 4★ 2,851 · 3★ 779 · 2★ 252 · 1★ 557 ## What do users think of Bank With United? Overall sentiment: neutral **Pros** - 👍 Helpful and friendly customer service - 💡 Convenient mobile banking features - 🚀 Easy to use app - 🔒 Secure banking transactions **Cons** - 🐛 App crashes and login issues - 🔍 Limited functionality compared to other banking apps - ⏱️ Slow processing of transactions and deposits - 🔒 Inconsistent security features (e.g., Touch ID not working) **Commonly reported bugs** - App frequently crashes or becomes unresponsive - Login credentials not working consistently - Mobile deposit issues and delays - Syncing problems between mobile app and online banking **Most requested features** - Ability to view full account details and statements on mobile app - Improved mobile deposit functionality - Integration with other banks and payment services - Customizable app settings and preferences ## Newest reviews (20 of 228) ### 3/5 — Limited *2026-08-30, version 5.0.45* Add functionality to transfer funds to external accounts. ### 3/5 — Face ID doesn’t work *2026-08-25, version 5.0.45* Face ID never works, so I need to always put my password in and the. Agree to the terms and conditions. Uninstalling app doesn’t fix the issue. Over a year with this issue and still no fix?! ### 5/5 — Personal Service *2026-08-03, version 5.0.45* They always go above and beyond to try and help a customer! Thanks ### 5/5 — Great online Banking *2026-08-02, version 5.0.45* Very easy and simple banking App. Love United Bank! ### 5/5 — mcs *2026-07-31, version 5.0.45* so easy to deposit checks! ### 5/5 — Depositing *2026-07-23, version 5.0.45* Great ### 5/5 — Not Complicated *2026-07-23, version 5.0.45* I love the United Bank app! It is easy to use and all of the features are easy to find. The fonts and background colors are all easy on the eyes. At 62 years old, I am able to go through all facets of the app without needing my glasses :-) ### 4/5 — Great bank… *2026-07-22, version 5.0.45* …but the system goes down just when you need it ### 5/5 — Appreciating United Bank *2026-07-03, version 5.0.44.33* I am so thankful to have this bank at my side when I need it. The phone app is easy and convenient to use and I am not a young person. Thank you for the easy access. ### 5/5 — For busy people *2026-06-26, version 5.0.44.33* Loving being able to do my transactions on the go. ### 5/5 — La mejor *2026-06-20, version 5.0.44.33* I love united 🏦 ### 5/5 — Business Owner *2026-06-17, version 5.0.44.33* Love my united bank app! Love the folks at Rosemar branch! Everything is so easy! ### 5/5 — What a bank is supposed to be *2026-06-15, version 5.0.44.33* I have been thoroughly satisfied with United Bank. They are customer friendly and have supported me in accomplishing my financial goals. ### 5/5 — Online *2026-06-15, version 5.0.44.33* Great ### 4/5 — Mostly Good *2026-06-13, version 5.0.44.33* The app works well but has a couple of shortcomings. First, it will often not allow fingerprint log-in - you often have to kill the app and relaunch. The “log-in with Touch ID” button does nothing. Second, you can’t see your pending bill pays like you can on the website. ### 5/5 — Deposit check via United bank app Zelle *2026-06-10, version 5.0.44.33* Perfect, convenient, easy ### 5/5 — Making life simple *2026-06-09, version 5.0.44.33* I love the app it makes it so simple to bank no matter it’s a check to deposit or I need quick cash or even paying someone with Zelle could not be happier ### 3/5 — Hard time with online banking *2026-06-09, version 5.0.44.33* I’m not able to transfer money between my accounts and nobody can fix the problem ### 5/5 — Best service from a bank of any size *2026-06-06, version 5.0.44.33* Flawless use of internet and mobile bank. Call the bank and a human answers within two rings. ### 5/5 — My bank *2026-06-02, version 5.0.44.33* Best review is helpful! In person, online and on phone! ## Most critical reviews (10 lowest-rated) ### 1/5 — It’s not signing me in. *2026-05-27, version 5.0.44.33* Keeps asking for my login info. I always put it in correctly then I have to get a code and then it says App is unable to process. ### 1/5 — Yikes *2026-05-14, version 5.0.44.33* A bank this size and branch footprint should be ashamed of this lame offering. ### 1/5 — 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼 *2026-05-11, version 5.0.44.33* 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼 ### 1/5 — Low balance *2026-05-09, version 5.0.44.33* Wish the app provided low balance alerts. ### 1/5 — Question *2026-05-05, version 5.0.44.33* What is wrong with you? Fandango Sorry, but there was a problem processing your credit card. You have not been charged for this order. Fix this everyone says you are a good bank I believe it. How do you explain this and how do you explain the missing card. Under card controls in the united bank app. ### 1/5 — Trash app *2026-04-23, version 5.0.43.45* I’m so tired of opening this app and constantly keep asking me for security codes received via SMS that doesn’t work. I’m transferring my money to another bank. ### 1/5 — Mr. Pelton Correctional Officer *2026-02-21, version 5.0.43.45* I love your bank, but the main problem I have is that you do not get my biweekly paychecks posted to my account on time and are sometimes a day late.Most of my fellow officers get their paychecks early and several days in advance of the actual pay date.It would be very nice if you actually had this service. ### 1/5 — App Super Difficult *2026-01-15, version 5.0.43.45* The app asks for me to enroll every time I use the Face ID. If I sign in without Face ID it doesn’t recognize passwords from my password app on the iPhone. Seems like someone designed this and launched before sandboxing it or doing even a small scale pilot. ### 1/5 — App *2025-12-17, version 5.0.43.45* Online app is HORRIBLE ### 1/5 — Trash *2025-12-14, version 5.0.43.45* This app is trash. ## Most praised reviews (10 highest-rated) ### 5/5 — Great Bank and Good friends *2026-09-07, version 5.0.45* When I’m in need to send money to my daughter, it’s great to know that I can use United Bank without a worry. Thanks for making it so EASY ### 5/5 — Good *2026-09-06, version 5.0.45* Good ### 5/5 — Great Bank *2026-09-04, version 5.0.45* Highly professional staff that goes out of their way to be helpful. They always have a smile and make your day a better. My absolutely favorite bank. ### 5/5 — Mobile Deposit *2026-09-01, version 5.0.45* Lifesaver ### 5/5 — It works good *2026-08-30, version 5.0.45* Sometimes there’s some problems where it won’t let me log in and takes to long to open up ### 5/5 — Need app help *2026-08-29, version 5.0.45* Love the bank but all of a sudden I can’t login to the app. I’ve uninstalled and reinstalled and put in my phone number and get a message that the phone number already exists. I need help so I can use the app again; it was so convenient. I truly loved the option of turning my bank card usage on and off. ### 5/5 — Great Bank *2026-08-25, version 5.0.45* Have had this bank since I moved to the Charleston area Five years ago and they have always been good to me. Set it up in Downtown Summerville and used West Ashley branch a lot. Dorchester ATM didn’t used to think their wer enough branches but make do! ### 5/5 — Good *2026-08-06, version 5.0.45* Very good ### 5/5 — United Bank *2026-08-05, version 5.0.45* Easy to use and very convenient! ### 5/5 — Muy buena *2026-08-04, version 5.0.45* Me gusta este banko --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*